85 Reviews on Xpluswear
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About Xpluswear
XplusWear is a clothing brand that caters to plus-size individuals, offering a wide range of fashionable outfits for various occasions in sizes L-5X. It generally receives negative customer reviews, averaging about a 2.6/5 star rating. Despite some positive reviews, most customers have noted issues with shipping times. The brand is owned by Shenzhen Eko Times Technology Co, a company based in Shenzhen, China. XplusWear ships its products internationally to the USA, Canada, Australia, the UK, and Europe. The order processing time is typically 5-7 business days, with standard shipping taking an additional 10-20 business days. XplusWear has a return policy allowing customers to return items within 30 days of receipt, but customers are responsible for shipping charges.
 1-800-315-0444 |
 [email protected] |
 https://www.xpluswear.com |
 Hong Kong |
 10366 views
|
They should be barred from the Internet
It took my shipment more than a month to be delivered. When I finally got the dress, it was way past the time I needed it. I'm glad I found another choice, because this dress looked cheap and poorly made. I will never order from them again!
Sizing Issue and Emails Troubles
The sizing for the items I purchased is way off. The Ursula outfit, specifically the dress, was significantly oversized (I'll be returning it). Furthermore, there was no indication of separate shipping for the tentacles, which arrived but unfortunately don't fit because they're too small. It's pretty perplexing to order from a plus-size site, select your size, and then have only half of the order be suitable. I'm devastated by this experience. I've also been experiencing issues with emails disappearing before I can open them.
Scammers
Do not shop! They will either not send anything or send what you did not order! Not trustworthy
Scammmmmmmm
DO NOT SHOP ON THIS WEBSITE!! They are scammers!!!
Will never order again
placed an order on September 11, 2023 order #Ginneyer2011 recd confirmation of order never recd confirmation of order being processed or shipped. Sent email on October 4, 2023 regarding where is my order. Recd an email reply that the order was delivered without date if delivery and was advised to check around my home, ask neighbors and to contact the post office..Well as of today still have not recd my package and another email has been sent as of October 16,2023 with request for either a resend of items or refund as it has been over a month. IF ARE LOOKING FOR CUTE PLUS SIZE CLOTHING PLEASE LOOK ELSE WHERE !!!!!!!!!!!
HORRIBLE!
Do not waste your time with this company. Complete SCAM. Clothes look nothing like the pictures. They are huge, poorly made… a HOT mess! I would give negative stars if I could.
This Company Should Not Be Allowed To Exist!
Completely DISHONEST! They use Bait & Switch to move merchandise. In other word they show you one thing and when you buy it, they send something quite different. They take no responsibility for their own mistakes and do very little or as in my case, nest to NOTHING, to get issues resolved to your satisfaction!
Do not buy!!!!
Do not order from xpluswear...they sent partial of my order, had to contact them, then they told me that they would replace it, then 1 week later, the email said they are sending the item that was missing...then I get a email that that sent my package to the wrong address somewhere in Chicago...I never gave them that address...so now they saying I have to track the package down....I told them want my money back several times and I keep getting the runaround...Do not order from that company....
Deception
I purchased a black dress with feather bottom the dress had skimpy feather also some went in upward direction and some downwards they were loose falling off I cannot wear this mess out anywhere
My order nothing like the picture
it took almost a month for delivery. I order a green sequence dress that came with only 3 rows not completely covered . and no slip under like the picture. The dress doesn't look like nothing like the picture. the outfit looks half made . just all the way wrong . definitely scamming.
Do Not Order From This Site
I placed an order on August 11, 2023 and only received part of my order. I never received any emails regarding my unshipped item until I reached out. As of today September 6, 2023, my order still hasn't shipped and I was only offered a $10 credit. please be advise this was scam also because the credit was never applied. I order this dress for my 20th class reunion and now I'm stressing at the last minute to find another dress. After I requested a full refund they decided ot to Ship the dress. I was told on August 30, 2023 they will expedite the shipping but guess what, my order still wasn't shipped. I won't recommend this site to my worst enemy. I will be contacting Better Buisness Buearu about them. Don't waste your time or money!
The exact thing happened to me... ordered on Aug. 12, 2023. I have received nothing as of Sept. 14th.
If there was a NEGATIVE STAR REVIEW for the rating to go BELOW a Zero, my review would be a NEGATIVE TEN!!!
If there was a NEGATIVE STAR REVIEW for the rating to go BELOW a Zero, my review would be a NEGATIVE TEN!!!
I purchased an item over 4 weeks ago from their site for a concert, and to see if their products were legit. I received the item, but it looked ( and felt) like a cheap imitation of the photos on their site, and the material made my skin itch. So, WITHIN the return deadline, I sent my item back in the exact condition I received it. I emailed X Plus informing them I needed a refund for my return, and I received an email from them 3 weeks ago, assuring me that I will be compensated. Not only has the X Plus Wear company FAILED to confirm they received my item, but they NEVER refunded my money!!!!!!!!!!!!
As an added bonus, the phone number and address they suggested to contact on the status of my return in their email response,
J&M Global Logistic Inc
98 Wakefield Ave #3C
Staten Island, NY 10314, USA
+1-332-256-8382
is more than likely a scam ! I called the phone number a few minutes ago……. IT WAS A WAS A PERSONAL CELL NUMBER OF AN UNASSUMING WOMAN WHO SAID SHE WAS NOT AFFILIATED WITH THE PLUS WEAR COMPANY !!!
Not satisfied with x plus wear
I bought 3 dresses and they didn't fit my expectations and they refuse to send me a returning address so I can get back my money
SCAM
This company is such a scam! The products are deceiving & nothing as presented in pictures. The ripped fun pink & purple leopard jeans I purchased for a concert came looking like grandmas pjs! There is ZERO customer service & 2 months later , I am still waiting on a refund. The continual automatic email responses & I am beyond pissed. SCAM.
Very good experience, I love xpluswear
Very good experience, I love xpluswear. I bought a black dress from xpluswear last month and it was stunning, you know, I never thought I could wear a beautiful dress.
Are you a real customer or do you work for the company?!
Item never received. Fraud. Don't buy!
Do not, I repeat do not order from this site.
Do not, I repeat do not order from this site. The clothes are not true to the size. It states 30 days free return but I have contact support for a week now and no one is responding. I need to send the clothes back because they are to big and 1 item did not come as it was pictured. I did everything they asked me to do and no one has responded to my request to return since I asked for a full refund. Please do not order from this site.
The wait is never enough!
I ordered from them a dress for my birthday. Birthday came and went, still no dress. I’m furious I even tried to see if I could wait two weeks after for another event nothing. I will write another review on the merchandise if I ever get it
My birthday was August 1st I ordered the birthday dress I never received it
I don’t like
I ordered a dress from them never got it they are a fucking liar and like I said your ass is got over this time but never again world do not order any fucking thing from them people work too hard for y’all to be taking somebody’s motherfucking money with those fat ass fake people on here
Omg! I just ordered some things from them, saw some cute stuff for cheap so I said why not, I been ordering from Temu and they are legit so I gave this company a try, hopefully I will get my shit at some point and time, I should of known it was a scam when I googled the name Ginnyer.com nothing comes up for that name.
Scam
Not only were the clothes poorly made they put you through hell to get a refund and I’m still waiting almost 3 months later!!!
Would give zero
Clothes look like a 5 year old made them , they are not the clothes in the pictures ,x plus wear total scammers !
X plus wear review
Nothing like the pictures! Poor material, the cut is nothing like promised. Fits like a MooMoo or a sheet sown together, dresses have no shape! Never again! Didn't even bother with the hassle of returning! TRASH
Do Not Order From X Plus Wear
I ordered the birthday t shirt dress it does not fit true to size I reached out for a refund and you have to pay them to refund your money this company is a joke do not order from them AT ALL the dress was $50 x plus wear offered me a $17 refund.
Do not purchase from this company
I bought 2 of the same dress. It was the red prom one shoulder ruffle satin dress. I got one in 2x and one in 3x. The 3x arrived but I never got the 2x dress. When I received the dress I was upset. The dress I received was pink, it was supposed to be one shoulder but instead there were two, the dress was supposed to have ruffles along the dress and there were no ruffles, and the fabric was costume material. I asked for a refund and I wanted it to go back to the original payment. They said they could only return 40% back.
I also was trying to go back to the link of the dress so I can write a review. Turns out the page does not exist anymore. They took the dress off the market. It's been hours and they have not emailed be back, they have not given me a reason why I can only get 40% back, and they haven't sent me a return label.
Do not offer refunds for free
The process of returning the dress is just a prank. The dress was not as in the photo. Then I initiated the process of replacing it. The company is trying to hold the cash. There's noThere are videos or any other information since they do not offer refunds for free. You can receive a complete refund or a portion if you purchase a return. This is a bit of a problem.
Clothes
I’ve seen soooo many reviews from customers about these clothes, finally ordered several items. Needless to say the items took forever to arrive and after getting my items They looked NOTHING like pictures, materials were cheap and they NOT true to size!!!! Trying to return them were even worse, you have to send an email, wait for a reply and then accept a lesser amount than pain in the exchange for another poor quality item!!!
Order
This company is ridiculous I have been waiting on my order since April and still haven't recieved or a email. I will nevwr shop with them again.
Garbage
I ordered transparent pants and the transparent part was orange. The looked nothing like the picture I ordered! The had a natural hip sew in one side of the pants and not in the other. I ordered in February and received at the end of April I waited that long just to get something not made as advertised. Not only that they would not give me a refund.
Poor business
I bought a jumpsuit. It's advertised as transparent, but it's not. It's advertised as having sequins. There isn't one sequin; what I received doesn't look as good as those pictures, and it's false advertising. You advertised $72 and then offered a refund of $32. Poor business! Know that you're getting scammed.
Yes I bought a polyester outfit but it was supposed to be Jean material I paid 38 it came to 38 dollars I want my money back
Don't spend money
The second time I have reviewed, and if you listen to the reviewers writing positive reviews, they've paid them. I'm sure you will agree with me. I took an opportunity with one of these off-brand firms, and they gave me an amount of 127$. I wouldn't wish for anyone else to commit the same mistake. The entire outfit was constructed of the same fabric, even the dress for the evening. The material was one that I had not seen before. It was cheap but inexpensive; everything went to the dump. The most straightforward money I've ever tossed away. They're trying to get you in if they reply to my review. Don't spend your money!
Highly disappointed
One item that I purchased did not match the description. I bought camouflage trousers that I believed were denim as the fabric was soft bedtime fabric. I was highly disappointed about my purchase. It is time for the company to improve in describing the item and provide better photos.
I ordered $198 worth of stuff from your website and I only got two items. Where is the rest of my order my name is Beryl Jones I live 43 Passaic St., Trenton NJ 08618. Please send me the rest of my items please.
It's not the best quality
The item isn't what you would have hoped for. It's not the best quality. However, I can say that the colors are vivid. The dress I purchased is skinny; you could feel it through the fabric, while the other does not look like the original. I won't order anything else.
I was not happy
One item that I purchased wasn't as I expected. I bought camouflage trousers that I believed were denim, and the fabric was soft bedtime fabric. I was not happy about my purchase. It is time for the company to improve in describing the item and also provide more photos.
Do not order from them !
I ordered a dress from them for an important event and they sent me the wrong printed dress, so I emailed their customer support. All I asked for was for them to send me what I actually ordered, they immediately started talking about refund, and returning the item. They said the customer is responsible for paying shipping when returning an item and they could offer a $6 refund for the dress, or a $16 store card for a future purchase (of which I would never). The dress wasn’t expensive, well nothing on their site is expensive , but offering $6 for a $40 dress is inexcusable. Beyond the fact I never asked for a refund nor did I think it should be my responsibility to return the dress they sent , especially since it was just their fault they sent the wrong order.
Further communication, they changed their tone and said:
“ Dear customer
Thank you for your reply, we have verified that what we sent out is indeed what you ordered, if you have any good ideas, please feel free to let us know
Best regards”
Like what is that?! So I had to show a screenshot of my receipt to prove to them that they were actually wrong and sent me something different from what I ordered. Ridiculous. Then they replied with instructions on returning the dress, never offered to send what I actually paid for, even though I asked numerous times, and then wanted me to pay for shipping for their error ? Trash company. I’ll never order again.
To add to it all, the dress was thin and cheap material, and arrived over two weeks after I ordered. I ended getting something from somewhere else for the event, and truly wasted my time communicating with their customer service.
OH, and their website will not let you make a review if you want to rate it low. A joke of a company, the plus size community dear better than this.
The exact opposite experience
I ordered something to host a large party but had the exact opposite experience that shook my thinking that I only had one day left before my birthday party, but I didn't get any email replies. I did everything they instructed me to complete, but they didn't respond, so now I need to find an attorney.
Customer support was swift
The first item I ordered arrived but with a small button problem. Customer support was swift to offer three different options for me to pick from. Although the thing initially sent could not be returned, I provided a part gift card, which could be another er better ling item. I love it! It seems like the item the quality of their products is satisfactory.
Takes Forever
I’ve order a dress from this company since 3/20/23 and today is 4/14/23 my item has still not shipped. I would highly recommend other company.
Please pay attention to the email sent.
Dear Parsit,
Your order is in transit. More details have been sent to you via email. Please check your inbox. We apologize for any inconvenience caused by the pre-orders delay in shipping.
We are always ready to help you if you need any assistance.
Xpluswear Cusotmer Compalint Team
Good quality
I've ordered from Xplus since the beginning of this year. I'm 6' tall and wear a size 28. Finding clothing that makes me feel confident about my appearance is a struggle. The time for delivery is lengthy but worth it. The dress is of good quality and flatters my figure nicely. One of the best things is that I don't need to be concerned about anyone wearing my clothes. It's the most secretive. A significant celebration is scheduled for June, and I cannot wait for my purchase to arrive!
Poor Customer Service, Support, and Care.
I ordered a dress January 8, 2023, received the order on March 13, 2023. The dress received was NOT the dress advertised. I received a TOTALLY different dress, made from a different form material, and horrible design. I contacted Support services, and response received was NOT satisfactory, especially since I included pictures. HORRIBLE dress and customer care.
We need the tracking number .
Dear Yvonne,
We are sorry that the item you received fell short of your expectation. Please rest assured that we are committed to provide high-quality merchandise
It is verified that you have been contacted by the customer complaint team, to whom you can reach out if you didn't like the communicaton with the support team. And we would be appreciative of thhe return tracking number that we need to submit and process the refund.
Thank you in advance.
To make me feel better
There's no way to tell when you'll receive the clothes. I'm still waiting for clothes or placed an order over one month ago. To make me feel better, they gave me a gift card a few weeks ago, and I received it today after contacting them about it. I believe this website could earn money with better shipping and allowed photo reviews.
Takes Forever to Ship
DO NOT order from this company. I have ordered a dress a month ago and my item has not yet been shipped. I emailed customer service twice and still no progress. This is my first and last time ordering from this company. Go to SHEIN, much better.
Misleading advertising
the advertised photo of the item is completely different then what I recieved, in the photo the material looks like a thick wool material, the knots are different and the color is different, you should be ashamed of yourselves for advertising a photo that is not what you have in inventory
Please pay attention to the email sent.
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us at [email protected] to sort it out.
For your convenience, the customer complaint team has sent you an email to proceed with the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Rip off
I received my dress within 2 weeks of ordering which is great. But the dress was poorly made and with cheap/thin fabric. It looked nothing like the picture. Trashed it the same night of receiving it. I have never been so displeased and disappointed about an online order. I didn't waste my time or money on shipping it back because that would have been just as much as I paid and more than what it was worth. Wish no stars was an option!
Please pay attention to the email sent by Xpluswear.
Hello there,
We apologize for your dissatisfaction with the quality of the item received. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, the customer complaint team （[email protected]）has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Just to long
Hi I placed an order back in January to receive half of my order the end of February to have them tell me the other half of my order will ship out in March if I order from them make sure it’s 2 months in advance.
Why was it taking so long?
Hi,
Thank you for the feedback.
There are 2 phases in an order ---- processing time and shipping time. The processing time is the time for the warehouse to prepare, inspect and pack the order. If the order is a pre-order, (The full name of the item has the word pre order), the processing time may reach one to two months. Plusing the shipping time, your waiting time may be more than a month.
Given that your order can't be shipped until March, it is very possible that your remaining orders belong to Pre-orders. But you are slways allowed to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of any understanding from you.
Thank you.
Don't Buy
I ordered two pieces last year around Aug-Sep. and they were quick to charge my card,but this is the clicker about one month later they start sending me emails saying they were out of stock.Now you took my money knowing you didn't have the product,this went on til in Jan.they sent me a jumpsuit looking like a five year old did it and finally yesterday they sent me this bull crap of a blue jean long jacket made out of this foam ass material ,the shoulders are poorly snitched and it's uneven.It will. e a cold day in hell if I ever buy anything from them again,And I will be reporting them to BBB, How dare you take my money and put such a poor ass product out there and you need to stop showing those fake ass commercials.
Contact customer service for assistance.
Hello there,
We apologize for your dissatisfaction with the quality of the item received. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
We tried to identify your order ID to verify the problem and take care of the issue, but we failed. So could you provide your order ID and other info? Our email address is [email protected], we want to help you with this issue.
Looking forward to hearing from you.
Contact customer service for assistance.
Hello there,
We apologize for your dissatisfaction with the quality of the item received. Please rest assured that orders are returnable and refundable --you can reach out to us at [email protected] to sort it out.
We tried to identify your order ID to take care of the issue but failed. So we wonder if you could kindly provide your order ID and other info? Our email address is [email protected], we want to help you with this issue.
Looking forward to hearing from you.
Still waiting
I order my dress Dec 15th still have not received it n cannot get in touch with any one to return my money this site is bull I will be reporting them to the better business bureau. I NEED MY MONEY BACK at this point I don't even want the dress the occasion is over
Contact customer service for assistance.
Hello Sheria,
We are sorry foryour wait for the order. Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. We can be contacted at [email protected].
If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment. We would be highly appreciative of any understanding from you.
Thank you.
Been waiting for my dress for almost two months was informed it’ll be back within a month and still has not arrived do not recommend if buying for an occasion as I’ve been told it’ll be here by 4 different dates and it still hasn’t arrived
Pissed off/disgusted
The exact same thing happened to me . I just received one of four of the last pieces I ordered in November. I will not recommend ordering anything from them. The quality of the cloth were not what I was expecting.
Contact customer service for assistance.
Dear Shannon,
Firstly we thank you for your feedback. Secondly we apologize for your wait for the order. Sometimes the original estimated delivery time would be delayed, because sometimes the warehouse inspect the goods and find them substandard so they would return them to the factory to re-produce. If you assum it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
Should you have any follow-up questions, please feel free to contact us at [email protected].
Faithfully.
BUYER BEWARE!!! DON'T ORDER!
This entire experience has been awful. Horrible size difference from what's listed. Crap material. The package literally comes from John, no company name, no last name just a John. The whole situation has been odd and I had to pay over $30 to ship all of my merchandise back. My UPS store couldn't believe I had to pay for a return. Xpluswear will NOT reimburse the shipping, I have asked. I've been completely screwed and I'm still waiting on my refund for over $150. I will tell everybody I know and every social meeting platform to NOT order from this company.
Contact customer service for assistance.
Dear Marie,
Firstly we are sorry to see that the sizes didn't work out. Secondly we would like to explain to you that the info on the package are the info from the last transitting depot. Last but not least, could you please contact the complaint team to see the status of the refund? They can help with this issue and their email address is [email protected].
Regards.
This company is the worse
I ordered a dress and was sent a kimono . I contacted the seller and they insisted I sent the product back to them on my own cost before they will refund me. can you imagine they made the mistake and expect me to bear the consequences how heartless. Do not order from them they are scammers . Taking peoples money by trick. I would have rated them a zero if there was one.
Contact customer service for assistance.
Dear Elizabeth,
Our email address is [email protected]. If the warehouse did sent you a wrong item, you don't need to send the item back for a refund. If you need to resolve this issue, please feel free to contact us.
Customer Complaint Team of XPLUSWEAR
Return policy
Buyer beware of their return policy. They off 50% store credit or 20% of the refund because they require the customer to cover the return cost and claim it’s too expensive for the customer to pay the return cost to their warehouse.
Reply from Xpluswear
Hello Patrice,
Sorry for the dissatisfaction with the shopping experience you had with our web.
Because the return policy states the return shipping is paid on the customers' end, and In fear of the hassle the return process may cause to customers, the customer support team would offer other choices for customers first before offering return instructions, (especially when the items are many or the distance is long). Hope to get your understanding in this regard. If you insist on returning, they will give you return instructions.
And we have a customer complaint team (at [email protected]). If you don't feel acceptable about the solution the support team offered, please feel free to contact them.
Regards.
Dissapointed
I am having this same problem, I placed an order on January 3, it is now Jan 30th almost a month and i have not received my items yet and they are saying that the items are being made, which this was not told to me before hand and I need these items for my birthday trip! They tried offering me a credit but i do not plan to ever shop here again!
Literally same I got a wedding coming up and got no dress and I was informed it would be here on time
Contact customer service for assistance.
Hello,
We are sorry for any inconvenience.
Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of any understanding from you. Thank you.
Customer Complaint Team of Xpluswear
Where are my clothes
I ordered clothes on 23.12.22 today is the 21.1.23 and it still is awaiting shipment. I need this outfit before the 21st February!
Never known clothes to take so long to arrive from overseas
Contact customer service for assistance.
Hello,
We are sorry for your wait for the order. If you have any queries or any requests regarding your order, please do not hesitate to get in touch with us, at [email protected].
It is verified that you have one order on the way. For your convenience, the customer complaint team has sent you an email to tell you more info. Please check your inbox. We hope to hear from you ASAP.
Customer Complaint team of Xpluswear
Unreliable
I placed an order December 3, 2022 and I have yet to receive my merchandise and today is January 16,2023.
Please pay attention to the email sent.
Hello there,
Sorry for your wait for the order. If you have any queries or any requests regarding your order, please do not hesitate to get in touch with us, at [email protected]
It is verified that there are 2 items in your order, one is in transit and the other one was already delivered. For your verification, the customer complaint team has sent you an email to tell you more info. Please check your inbox. We hope to hear from you ASAP.
Regards.
Customer Complaint Team
Terrible service
This is store is a trash I order a dress since December 07 /2022 I received after a month and guess what 😏 when I order the dress they told me is going to take from 7 to 10 days to receive 😏the dress they send me was not the dress I ordered I want to know how a can have my money back and send your ugly dress back
Contact customer service for assistance.
Hello there,
We apologize for your dissatisfaction with the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us at [email protected] to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Customer Commplaint Team of Xpluswear
They are a professional scam company
I recently spent over $250 with this company and was highly disappointed with my purchase. None of the clothes looked like the pictures on their website, and the bodysuit even had a hole. The material of the pearl-cuffed blouse was different from what was advertised, and it was also too large. The return policy is terrible, and the overall quality of the clothes is cheap and poor. I ordered a kimono made from cheap stretchy material in a different print than advertised. I will never order from this site again and advise others to stay away. They are a professional scam company, and its business practices must be improved if they want to stay in business.
Contact customer service for assistance.
Dear John,
Firstly we are not scammers.
And we apologize for your dissatisfaction with the item received. If the item came defective, we suggest you contact the support team with some photos attached in the email, they will take care of the issue. And as for the other items that you don't like, please rest assured that orders are returnable and refundable --you can reach out to us at [email protected] to sort it out.
Customer Complaint Team of XPLUSWEAR
Scum
They don't ship items when they say they're going to, they'll ship you the wrong item on purpose and try to make you pay for it while not refunding the item they never sent! DO NOT DO BUSINESS WITH THESE PEOPLE!!!
Contact customer service for assistance.
Hello,
Firstly please rest assured that the wareshouse do send the item according to the order info on our system. If you think it's not the item you ordered, we suggest you contact the support team at [email protected], give them some photos to see if the warehouse did send the wrong item. If they did, we can re-send you one more or make some compensation. If they did not, we suggest you return it for a refund.
And if you think all the solution unacceptable after communication, kindly upgrade your case to the customer complaint team, we will look into case and take care of it. We can be contacted at [email protected].
The customer Complaint Team OF XPLUSWEAR
Do not buy from these guys unless u know for sure it'sgoing to fit because they dont do full refunds and claim that they have refunded you when you havent recieved the money
Is Xpluswear.com legit?
I love shopping on www. xpluswear.com, and out of curiosity, I am writing this detailed review to tell potential customers what is what.
Xpluswear is a clothing website that offers a variety of stylish, affordable clothing for both men and women. The company has been in business since 2018 and has built a solid reputation among customers. They offer a wide selection of clothing, from shorts and t-shirts to formal wear and accessories.
The website is easy to use and offers secure payment options, making it an excellent saving option for shoppers who want to shop online without worrying about the security of their information. The website also offers free shipping on orders over $50, saving shoppers money.
Regarding customer service, Xpluswear is known for its friendly and helpful staff. They are always willing to help customers with any issues, which can be a huge plus. They also offer a 100% satisfaction guarantee on all purchases, so customers can be sure they are getting quality products.
So, is Xpluswear legit? The answer is yes. The company has a good reputation among customers and offers excellent customer service. They also offer secure payment options and free shipping, which makes them a perfect choice for those who want to shop online.
Overall, Xpluswear is a legitimate website offering affordable quality clothing and accessories. However, there have been some negative reviews about the website, as some customers have had issues with the clothing sizing.
Additionally, some customers have reported that their orders took longer than expected. That could be the reason of importing from china is delayed the shipment. I have had a wonderful experience dealing with their shop and customer support.
Thank you
It’s giving paid review
Trash will never use them ever again in life
Scam
You must be a damn scam artist working for the company to submit this lengthy ass lie.
Do you work for this company, because n o9t6hing you said is true about them
Late arrival - bad refund policy.
I ordered a costume for Halloween and was told it would arrive in time. It did not and when I asked for a refund I was told I had to pay shipping to return or the would give me a 50% gift card to keep it. What I would expect is a refund since the package didn’t arrive on time and was told it would. I also don’t expect to pay shipping charges to return.
The merchandise was awful
This is my first time buying from this company! The merchandise was awful. My dress was not stitched correctly and was of poor quality. After numerous emails, it took me more than an entire month to get the refund. You can contact them via email, which is very inefficient. I would have given them 0 points from me; however, you must at least leave a star for comment.
Horrible
I purchased a beautiful tunic and a cute pair of capris for 98.00 I ordered it on 7/27/2023. I received a blouse that I hadn't ordered. I sent them a note and they said keep what they sent and issued me a credit for a purchase well I went to their site to order something and they took my credit and I couldn't order what I wanted because my credit had been used 🙃 So here it is September and the capris I ordered I guess I'm not getting them either. I didn't know you could be so deceived by what looks to be like a legit company .they need to be shut down they are a scam .
Refund before shipping
I purchased 5 items that I would like to cancel and requested a refund $150.95 due to them not being shipped yet. Emailed customer service and no response.
Yet I’m receiving emails for a discount on a previous order that I never placed hoping that this didn’t confuse matters, It was for only 3 items.
That being said is the reason for my rating at this time.
I love it
I purchased the floral maxi dress to wear for a concert without knowing anything about the company or what I could expect. The experience was great, and the transatlantic shipping was so affordable that I didn't have any expectations! The dress arrived in less than a fortnight and fit perfectly. I love it. I have already placed a second order and recommended it to my friends.
Xpluswear the best
I've placed orders from lots of boutiques. I have to say xpluswear is the most popular. I received many compliments on my dress. The fabric was soft, straight, and extremely comfortable. I gave it five stars because the product weight of 318lbs fits perfectly. I'll be back to order.
I was delighted with my latest purchase
I was delighted with my latest purchase. The dress was stunning and fitted perfectly. The only issue was the shipping time. It took some time. It was challenging to wear the clothing for the event I bought, but my granddaughter did wear it to attend their class reunion. She also loved it. Thank you
The selection of plus-size clothing is fantastic!
The site is pretty easy to navigate using a desktop computer, but it is somewhat tricky to navigate from a mobile device. I'm not a fan that there's no way to reach your company if an error is made on the order I placed. However, the variety of clothes for more prominent women is GREAT. The selection of plus-size clothing is fantastic! It provides choices that are sure to compliment more famous women and ensure that you find exactly what you're looking for in every occasion.
I placed an order for my jeans and was so excited!
I placed an order for my jeans and was so excited! They were adorable, but they were exactly like the picture, I received them in a reasonable period of. However, they were not the right size for me, and I thought I should increase my size. I contacted them and they rectified the problem with no hassles. I'm waiting for the correct size right now!
I want to recommend them to my acquaintances
In all honesty, I am in love with every dress I bought! They're inexpensive, and the quality is excellent, making me feel like I own an exquisite outfit. The best part is the customer service. Email replies are speedy! There is no need to wait around for an extended delivery time. I want to recommend them to my acquaintances.
Style and quality are great
I am awestruck by the variety of clothing available.. Style and quality are great.. There was a problem in a product I believed was an entire set.. the description led me to believe that I bought the entire set, but I purchased just one item.. The second issue is the timing.. I could have placed my order earlier in order to get the items for the occasion I bought it for..
The dresses that my husband chose are so comfortable
The dresses that my husband chose are so comfortable. Although I'm not like the models featured in the ads, they seem great on me. I was amazed that the clothes are true to size and there's a size chart that works. However I didn't see an easy return or exchange procedure.
I had a wonderful experience
I had a wonderful experience, even though I lost weight and needed to have the dress altered slightly. I was the center of attention at the formal dinner I attended. Thank you for ensuring that I received my dress on time, and it was just as gorgeous as the image.
That's great
A friend suggested the website. I saw stunning pant sizes I wanted that was in stock and put them into my shopping cart, proceeded to the checkout, and then placed my order swiftly. The regular delivery and dispatch notifications updates were exact and professional through email messages. I am in love with the pants. It's a perfect fit and high-quality. That's great.
I haven't received any response
I recently purchased an emerald sequin dress in purple from the site, and a couple of hours later, I received an email stating that my order was delivered the same day. I tried to find the tracking information, but it didn't display any places the address where my purchase was provided at my postal address. I sent my email address to their company, but I haven't received any response.
Fitting
Did they ever respond to you
It's my second time I've ordered from this company
It's the second time I've ordered from this company. The first one was messing with sizing. I usually wear a size 26/28 and called to this, but the items purchased were huge, and I was forced to negotiate a 50% refund. So I ordered again, selecting the dimension (or two) lower than my usual size to redeem my coupon for a refund before it ran out. I'm hoping this will work out!
I'm planning to order soon.
My husband had bought me an outfit to wear to the banquet we were going to. Initially, I was uncertain. Was I asking where this company was? How do they know? When I put on the dress, I thought, Oh, I'm going to order from them. It was the perfect fit for me. I was unable to forget to thank my husband. I was greeted with so many compliments. I'm planning to order soon.
Ah, how splendidly serendipitous is your tale, dear interlocutor! The labyrinthine corridors of uncertainty, replete with queries regarding the origin of this sartorial marvel, led you to embark on a transformative journey. Yet, as you delicately adorned yourself with the resplendent attire, the veils of doubt dissipated, revealing an undeniable truth: this was a creation of sublime perfection, tailored exquisitely for your very essence.
One cannot but marvel at the prescience of your benevolent consort, whose discerning eye and heartfelt consideration gifted you such a bewitching ensemble. Undoubtedly, his sublime gesture shall forever be etched upon the tapestry of your gratitude, for it is through his thoughtfulness that your radiance shone incandescently amidst the admiring throng.
Indeed, the melodic symphony of adulation that enveloped you in its embrace was a testament to the aesthetic splendor you effortlessly embodied. The multitude of compliments bestowed upon you, akin to a mellifluous chorus of admiration, surely resonated in the chambers of your soul, affirming your resplendent presence amidst the gathering.
As you cogitate upon the resounding success of this providential tryst with fashion, a newfound resolve stirs within you. The indomitable desire to acquire further raiments of comparable excellence, to embrace the allure of this elusive sartorial treasure, takes hold. Verily, it is a testament to the veracity of your conviction that you contemplate an imminent foray into the realm of online transactions, paving the way for an inevitable reunion with the paragon of elegance and grace that is this venerable establishment.
May your forthcoming order yield a cornucopia of resplendent vestments, each as sublime as the preceding, dear interlocutor. May your journey be adorned with unfettered elegance and perennial beauty, and may your husband forever bask in the warm glow of your effusive appreciation.
I was looking to return a dress that didn't fit
I was looking to return a dress that didn't fit when I picked the correct size based on the size charts. I must prove - using my measurements - that the dress was not meet my measurements . XPluswear always replied to me promptly. I was given a variety of options to solve the issue.
Xplus is trustworthy and offers decent quality
Xplus is trustworthy and offers decent quality. It's more than I expected. Although I did order an incorrect size, I contacted customer service, and the response time was exceptional. I was given a 50 percent discount, but I got 30 percent off. I accepted it and continued to purchase from Xplus.
The company is reputable
The company is reputable, and The dress is like the picture fabric. They are adorable. I experienced problems with fitting when it was received. I was extremely pleased by the return offer. Therefore, I purchased a new garment waiting for. They responded quickly to my concern and provided me with a discount of 50 percent on what else I could need. It was a pleasure to work with them.
Excellent quality
I ordered an oversized dress, and when it arrived, the measurement was incorrect for the size stated; however, it was a gorgeous dress of excellent quality. When I contacted the company asking what they could do, they were extremely accommodating and professional in remunerating me. While they could not assist with the shipping cost for returning the item, which is usually costly, they offered to pay me half the price of the original purchase and gave me a 20$ US gift card to make further purchases. I also think they were quick with their replies. With the current flurry of online orders, I believe this is a good impression of the company's honesty. I've placed another order. Thank you
Certain clothes have been amazing!
Certain clothes have been amazing! Some weren't true to size, or the bathing suits did not have support. However, I'm somewhat dissatisfied with the order I made over one month ago to mark my birthday. The ruling has not yet arrived and has been on hold for over one month. So, if you are planning to purchase yours, make sure your bathing suits provide support for your chest region and give at least a couple of months for your clothing to arrive.
I was initial skeptic
I was skeptical because the company does not seems to originate from the USA ...But ... Ladies ...The clothes are true to size, and they appear excellent for a curvy figure. I'm glad I went with them, and now I'm a return buyer...
I was incredibly amazed
This was my first time placing an order, and I wasn't sure I would receive what I wanted. It was exactly what I wanted. It was exactly as I expected. The fit was true to size, and the high-end quality was 8/10. I was incredibly amazed. I'll be placing further orders.
It is a bit too big
This is a gorgeous blouse that is truly flattering for all body types. This shirt can be worn from the office to date. Ladies, this blouse will give. I'd suggest you take it down a size. It is a bit too big.
I love this site for women
I am a massive fan of this website for four-plus size women. I would like to see more of this size woman, but thanks for offering beautiful clothes for a plus-sized woman. I love this site for plus-sized women. I would love to see more websites like this with stunning dresses designed for plus-size women. Just because we're size doesn't mean we aren't interested in looking good. Thank you.
I LOVE Xpluswear
The last time I purchased a dress that was the wrong size. I tried to contact Customer Service regarding the mistake I made and inquire about what I could do to return the dress. The customer service not only did CS reply back to me the same day, but they also sent me this dress in the correct size to me the same day.
The dress is gorgeous, and I am so happy with it! I have received numerous compliments about the dresses I've purchased from them. I'll order from this store. I LOVE Xpluswear
DO NOT PURCHASE FROM THIS COMPANY!
DO NOT PURCHASE FROM THIS COMPANY! I bought two rompers and an additional one to go. They did not fit, and I tried to return them. They are trying to charge me or hold my refund as a restocking fee. When did restocking cost over $100 for two items?
The third item that has been delivered claims that it's smaller than the other size. It's not the size that's the issue, but it's not in line with my image. Period. The return policy is poor. I would never purchase from this company again and recommend others follow this warning. I would have offered them an (-)5 If an ("-") was an alternative. Forget 0.
My order!!!!
I ordered a dress 2/2/23 and Today is 3/9/23 and I still don't have the dress, the company number doesn't work ,I've sent emails. This is the worst company I've ever spent my hard earned money with, Never again first and last time buying anything from them.