73 Reviews
73 Reviews Overview

Banggood was founded in 2006 in Guangzhou, China. And specializes in selling various consumer goods, including electronics, clothing, beauty products, home decor, and more.

The company ships products to over 205 countries. has gained popularity due to its competitive prices, free or low-cost shipping, and vast selection of products.

The company also offers various promotions and discounts to its customers regularly.

Who is the owner of Banggood?

The founder and CEO of Banggood is Aaron Chen. Chen is a Chinese entrepreneur who started the company in 2006, focusing on providing affordable and high-quality products to customers worldwide.

Before founding Banggood, Chen had experience working in the technology industry, including working for a software development company and an online gaming company.

He also founded another e-commerce company called Infindeals, which focused on selling products to customers in China.

Chen founded Banggood intending to create a global online retailer that offered a vast selection of products at competitive prices.

Since its inception, Banggood has snowballed and become one of China’s largest online retailers, with a global customer base and a presence in over 200 countries.

Under Chen’s leadership, Banggood has received numerous awards and recognition for its performance and innovation, including being named one of the top 50 cross-border e-commerce companies in China in 2018.

The company has also been recognized for its customer service, offering a buyer protection program and a money-back guarantee to ensure customer satisfaction.

Chen’s vision and leadership have helped Banggood become a successful global e-commerce company, which continues to grow and expand under his guidance.

Overall, Chen has been a successful entrepreneur and business leader focusing on providing high-quality products and excellent customer service.

Is Banggood reliable and safe?

Banggood is generally considered reliable and safe.

The company has been in business since 2006 and has a large customer base that is typically satisfied with its products and services.

While some negative reviews and complaints have been reported, these are rare and often related to specific issues, such as shipping delays or defective products.

Overall, Banggood appears to be a legitimate and trustworthy online retailer.

Is Banggood a scam?

No, Banggood is not a scam.

While some negative reviews and complaints have been reported, these are regular occurrences for a giant site like this and are often related to specific issues, such as shipping delays or defective products.

The company has been in business since 2006 and has a large customer base that is generally satisfied with its products and services.

Banggood offers various payment options and a buyer protection program to protect customers against fraudulent activities.

Does banggood have a money-back guarantee?

Yes, Banggood offers a money-back guarantee to its customers.

Did you receive a defective or damaged item, or are you unsatisfied with your purchase for any reason?

You can contact Banggood’s customer service within seven days of receiving your order to initiate a return or exchange.

The company also offers a 30-day return policy for most products, during which you can return the item for a full refund or exchange.

However, certain products, such as electronics and custom-made items, may have different return policies, so it’s essential to check the specific procedure for your product.

Pros of Banggood:

  1. Wide variety of products: Banggood offers a vast selection of products from various categories, including electronics, fashion, beauty, and home goods. This makes it easy to find and purchase all the necessary items in one place.
  2. Competitive prices: Banggood is known for offering very competitive prices, often lower than other online retailers, which can save money on purchases.
  3. Worldwide shipping: The company ships to over 205 countries worldwide, which makes it accessible to customers from different regions and countries.
  4. Buyer protection: Banggood offers a protection program that protects customers against fraud and offers refunds or returns for defective or damaged items.
  5. Discounts and promotions: Banggood offers regular discounts and promotions, including flash sales, coupon codes, and deals on specific products.

Cons of Banggood:

  1. Shipping time: Shipping times can be pretty long, especially for orders shipped from China, which can take several weeks to arrive.
  2. Customer service: Some customers have reported issues with Banggood’s customer service, including long wait times and difficulty resolving issues.
  3. Product quality: While Banggood offers a vast selection of products at competitive prices, some customers have reported issues with product quality, particularly with electronics and other high-tech items.
  4. Returns policy: While Banggood offers a money-back guarantee, some customers have reported difficulty returning items and receiving refunds.
  5. Language barrier: As a Chinese-based company, Banggood’s website and customer service can be challenging for English-speaking customers, and there may be language barriers when communicating with customer service.

What are the reviews on Banggood?

On AdvisoryHQ, Banggood received 2 out of 5 stars from 1,788 total reviewers, with most reviewers giving it a 1-star rating.

According to Better Business Bureau, Banggood has a rating of 1.5 out of 5 stars based on customer reviews.

On, over a month, over 36% of reviewers gave Banggood a 1-star rating, while more than 71% gave it a negative review.

Similarly, has negative reviews about Banggood’s customer service and incorrect product specifications.

Banggood has an average rating on TrustPilot, with a 3.9/5 based on more than 42700 customer ratings.

On SiteJabber, there are both negative and positive reviews for the company. The profile attracts more than 100K reviews, and many of the review’s editorial sites suggest that the company may have spammed the platform with spammy reviews.

On Reddit, Banggood is considered a legitimate online shop with competitive prices, but they recommended using PayPal for added security.

Ensure the address matches the delivery of items, as the site will send the parcel to the address mentioned on the PayPal shipping address.

One customer who recently purchased a battery charger from Banggood complained about the product’s dysfunction and the high return fee cost to China.

Some customers have reported terrible customer service and difficulty getting refunds.

However, there are also positive reviews from verified buyers impressed with the pricing, delivery, and after-sales service.

Banggood is a legitimate business that ships genuine items from a warehouse.

It does not sell fake products, but sometimes customers may receive damaged or faulty items or items that do not match the product description on the website.

In summary, Banggood is an online retailer offering cheap products but inconsistent quality. Customers should read reviews and sizing charts before making a purchase.

While some customers have reported poor customer service and difficulty getting refunds, others have had positive experiences with pricing and after-sales service.

Regarding customer service, Banggood offers live chat, email, and telephone queries resolved in 6-12 hours.

The returns process could be better as some customers have reported difficulty getting refunds.

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Rating (2.8)
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Frequently Asked Questions

Is Banggood Legit and Safe?

Banggood is a legitimate, safe, and trustworthy online retailer based in China, selling various products. While some customers are satisfied with their purchases, others report issues with shipping, customer service, product quality, or refunds.

What is the refund policy of's refund policy includes a 7-day guarantee for defective or damaged products, a 30-day return policy for unsatisfied customers (partial refund), and a 180-day quality guarantee for products with quality issues. Certain items like clearance products, gift cards, and specific types of clothing are exempt from the banggood refund policy.

73 Reviews on

  1. Rütiger Scheinke
    1 rating
    Nov 9, 2023

    Sent me a rock crawler with a busted remote

    Now they avoid me. stole $156 form me so it's obvious this company and it's agents are criminals. avoid them and put them out of businesses. They're crooks - Amazon they aint because this company exists just to steal your money with crap products - they don't care about customer service.

  2. Walt
    1 rating
    Aug 4, 2023

    Not honest at all!!

    I purchased a couple of planes from Banggood that were supposed to be PNP and received bare planes!!! Good luck getting in touch with them finally found a phone # and filed a complaint with Customer Service.

    They gave me the run around and then told me that I received the correct items even though I had proof that it was not what I purchased!!! They offer all kinds of warranties, but good luck with them resolving your claims. They don't care. Sorry for the inconvenience. Please send us the following evidence to confirm the exact issue.

    1. The photos of the shipping label and SKU bar code stuck on the parcel package and the product-protecting bag.
    2. The photos of all products that you have received

    If you have any other questions about our products, please inquire. I will never purchase from them again!

  3. Saif
    1 rating
    Jun 25, 2023

    Bad service

    Please don't buy from this app. They will take your money, and no one will reply to you

  4. JW
    1 rating
    Jun 16, 2023


    Two orders...BOTH BAD WHEN "Customer Service" is only in name. Results slow and it's easier just to throw this CRAP in the DUMPSTER! SO....NOT Bang"good" Bang"BAD!!!"

  5. Leslie Gackle
    5 rating
    May 27, 2023

    Superb service

    Fantastic experience! I bought the item in one day and got it the following day. I have never received a product so quickly with excellent service to test it, and it performs what it's designed to do. Could you keep it going? Thanks!! Thank you so much for your superb service.

  6. Greg Danyluk
    1 rating
    May 26, 2023

    Not figured out correctly

    Beware! Note that after purchasing something with a coupon, the merchant will request more cash because shipping charges were not figured out correctly. There is only one option for paying more or to get a return.

  7. DeLorean Reese
    1 rating
    Apr 28, 2023

    It's short and sweet

    It's short and sweet. There is no Spektrum-compatible battery! The product will not work with Spektrum's SMART batteries or any other battery with a more or less standard connector.

  8. Ron Piercy
    5 rating
    Apr 26, 2023

    I am happy with

    I am a hobbyist in electronics and am glad I can access electronic components and other parts from Banggood. Here there isn't any electronics store. I often think there should have been more features, but I am happy with what I can get.

  9. Kimberly Wilson
    1 rating
    Apr 25, 2023

    They aren't interested or bothered

    I bought a TV Android box. It was delivered in time, and upon exploring it, I discovered it was inferior to the one I had previously. We agreed to return the product I made, paying the postage amount. It happened. Without hearing anything, I looked up the tracking and saw that customs were cleared. I did inform banggood of the situation, and they were withered to investigate. On checking again, find that it's being sent back to me, and now it's stuck in Shanghai for a few months as insufficient, incomplete, or incorrect documentation. It would be a blessing if I received the package. I reported the issue to Banggood and got an uncharacteristic response. Banggood is among the companies that I've had bad encounters with in terms of customer service. One is left with the impression that they aren't interested or bothered. The replies you receive are not always on the issue you've requested. With hindsight, I would have did not have to deal with them. Customer no.110495805

    1. Mandy Kennedy
      Oct 28, 2023


  10. Victor j Zarou
    1 rating
    Apr 10, 2023

    No anymore good

    years ago was good but no any more shipping customer service terrible prices way high more than other website

  11. Chris Theis
    3 rating
    Mar 14, 2023

    Bangood is always the one place where you do not know how the trip will go.

    Bangood is always the one place where you do not know how the trip will go. It is usually good, but don't be shocked if you aren't. Sometimes, everything goes smoothly, and you get your order on time, and other times you're waiting for three months and having absurd conversations with agents who are dishonourable.

  12. Emily Dreher
    4 rating
    Mar 14, 2023

    This purchase was of excellent quality.

    This purchase was of excellent quality. The horizontal table was incomplete, as shown on the package's exterior. I could make it work. The majority of times, Banggood has been highly responsive when the goods of a supplier do not match the description or the things of the supplier vanish when they are in transit. If I'm unhappy with an item, I'll notify Banggood.

  13. Katherine Fowler
    1 rating
    Mar 13, 2023

    Banggood is a complete scam. Stay away!

    I purchased an inexpensive balsam wood Garden trug on the internet in March. It was delivered in June in a plastic bag with no padding for protection. It was damaged in the process and (weirdly) waterlogged. I sent emails, photos, and complaints with Paypal—zero response. When I finally escalated the issue, Bangood asked me to return the item for them to Thailand! Insane. Beware. It's a complete scam.

  14. Kenneth Pflueger
    1 rating
    Mar 13, 2023

    Don't invest your time or cash.

    Don't invest your time or cash. This site continues to accept orders for a product that isn't even available. Therefore, your order is only processing. It's never delivered. When you asked to cancel your order, realizedrchased was out of availability. Make use of PayPal for a refund. You'll require to get a refund if you are buying something.

  15. Margaret Branum
    1 rating
    Mar 12, 2023

    I received a coupon for 2 euros which have caused some headaches.

    Coupons that are used to get an award that is higher in value to resolve it through customer service that takes a long time. Even before contact with the bank. After all, the order has been closed. I'm hoping to get my money returned. I received a coupon for 2 euros which have caused some headaches. The first time I bought a banging good was not an enjoyable experience so far. Let's see if we will get my product, or my money returned.

  16. Linda Fendig
    2 rating
    Mar 11, 2023

    Banggood scammed me

    The last order ordered was not the way the man had reported from the Bang Good side stated that it would arrive at the address that man on their system had reported from bang good's side. And the fact that man is required to repeat the same thing the same way on this site, and Trustpilot is inconsistent with the customers that man doesn't follow the essential items they have in their own companies.

  17. Melissa Souza
    4 rating
    Mar 11, 2023

    Some items are required paying duty within Europe

    Most of the time, everything is perfect and many items are great value for money and are of good quality. There are some brands that I love. However, shipping may not be the best option. It can take a long time, from China, and I've had damaged items twice. Some items are required paying duty within Europe.

  18. Christine Burd
    4 rating
    Mar 10, 2023

    I've purchased two items from Banggood to date.

    I've purchased two items from Banggood to date. There aren't any issues or problems to discuss... but. I hope they inform you if the items added to your cart come from the same warehouse just because you'll save shipping costs. At the very least, they allow you to know this before check-out, out, and after prbeforeurchasing. Not very convenient.

  19. Gilbert Young
    2 rating
    Mar 10, 2023

    I am often disappointed with my equipment

    I am often disappointed with my equipment, so I have a poor rating of two stars. I'm only staying with Bang Good because they aren't local to South Africa or in stock at other major online retailers. I believe the quality of items from bang good will be better someday.

  20. Peter DeFao
    3 rating
    Mar 9, 2023

    I may be able to claim an exchange.

    I was not happy with the fact that it only allowed me to put the capacity of 100 products in my cart at one time. My purchase with you guys could have been two times as significant had you allowed me to put more items in my cart. In addition, you should offer pre-paid cards, not only credit and debit cards, to pay. In other words, I am delighted with the purchase. It is worth noting that all of the reviews about the products mentioned the extent of damage and how messed up the products were delivered to their destination. I hope this does not happen to me. Otherwise, I may be able to claim an exchange.

  21. Travis Williamson
    5 rating
    Mar 9, 2023

    Banggood has been fantastic.

    So so far, Banggood has been fantastic. I purchased a pair of shoes around Christmas, but they went out of inventory. We waited to see if they'd return in stock, but eventually, Banggood provided me with a full refund without any hassles. I'm now purchasing some things for myself. Thank you, Banggood. I'm hoping to have an enjoyable experience.

  22. Mark Pettegrow
    3 rating
    Mar 8, 2023

    I'm not sure of the location enough to know if it's in stock

    There were a handful of times that your system would write that the item was in stock, and then after a week, I discovered that the item would be shipped at least one month later. I need it urgently, and I'm not sure of the location enough to know if it's in stock. Another thing to note is that if you have your system says something isn't what it's true and I'm unable to delay for a couple of months before delivery; I'm not receiving points back. This means that I'm losing points because of your system, which gives incorrect information. This is no fairness.

  23. Mary Koon
    3 rating
    Mar 8, 2023

    It cannot be purchased at a lower price.

    The cost of this item is $19.99, according to your homepage. Each time I clicked on it, the price increased. It's a bit confusing. In reality, it's pretty inconsistent, and should I purchase the item, I wanted to inform someone about it. It's prohibited in Connecticut to offer two prices on the internet for the same thing, especially if it cannot be purchased at a lower price.

  24. Henry Reynolds
    1 rating
    Mar 7, 2023

    They would instead use paypal

    Based on the reviews of others, I'm guessing that they don't appreciate customers having the option to speak to the credit card company in case of a problem. They would instead use paypal. They provide a range of options, including one that is not available (the website clearly states that they are that they have the stock). Other reasons are related to creditworthiness. My credit score is excellent, and I seldom return goods. The item cost $366. CNC router.

  25. Jacalyn Smith
    4 rating
    Mar 6, 2023

    I find that your methods of marketing are somewhat frustrating

    I find that your methods of marketing are somewhat frustrating. I prefer more simple marketing techniques that respect my intellect. For example, trying to sell squishy toys as gifts and then charging shipping fees or even coupons for new users adds cost instead of deducting the price! If you are planplanningift for free, add it to a product I'm, buying. Additionally, I wish I could have the Christmas luck stocking as an alternative to wrapping. It's a great gift idea. It's adorable.

  26. Melanie Lafleur
    4 rating
    Mar 6, 2023

    I am generally happy with my purchases,

    I am generally happy with my purchases, except for one occasion where I emailed asking whether I could return or exchange the item I bought. We haven't received any reply as of yet. It's too large for me, and I can't use it.

  27. Gloria smith
    4 rating
    Mar 5, 2023

    There is no English app installed or they cannot utilize the Australian cellphone

    Excellent, Except for the Xiaomi Carobot. Fantastic concept and is well-designed, but it's highly constrained. It's not an English application or support. Bangood shouldn't be selling this product in Australia, even though there's an indication not being compatible with English. People buy it because of the advertised function, but it is not available if there is no English app installed or they cannot utilize the Australian cellphone.

  28. Dave Tan
    2 rating
    Mar 4, 2023

    Returning damaged products is a total hassle

    I still shop at Banggood because most of their products are excellent; however, customer care is a nightmare. Returning damaged products is a total hassle, and months later, after completing all of the requests to send photo after photo, nothing is being taken to sort the issue out! I would rate it as zero out of 10.

  29. Lori Schnelle
    4 rating
    Mar 3, 2023

    I have no problems with my small orders.

    It's not bad; I have no problems with my small orders. I'm not a fan of minor issues on the site. I hate when items have expired. Particularly when I've put it on my list but then need to look it up to add it to my collection. It's frustrating to know that the choice of plugs with a UK plug is usually more expensive, and it's just an end of a pin. I've made a large purchase of them for the first time. It's been more small tests so far for me. I hope this purchase is as easy.

  30. Teresa Monroe
    4 rating
    Mar 2, 2023

    This made it somewhat complicated, IMO Overall exciting.

    The number of categories and types that something I expected to be a relatively quick purchase became an all-night adventure. Descriptions of products need to be more precise as you go through them, such as. I was either required to click on the "mystery item' to determine what it was or to get the complete name from the page it was redirecting me to. This made it somewhat complicated, IMO Overall exciting.

  31. Aivars Straume
    5 rating
    Mar 2, 2023

    Customer service at your company is not good

    Customer service at your company is not good. My previous purchase resulted from the delivery being delayed at home; they provided me with incorrect information that told me to call DHL(with no address to reach) when my package was sitting at the Post Office. Since then, I've never bought anything that can't be placed in a more significant post box.

  32. Laura Strand
    4 rating
    Mar 1, 2023

    If everything goes smoothly, everything is excellent

    If everything goes smoothly, everything is excellent. Prices are also very competitive. However, if there's something a little wrong, such as an item missing in the package or something being returned to the sender for no reason, click the refund button. This seems to be the best method to sort things out here. Otherwise, I'm delighted to have this service to purchase great products.

  33. Jennifer Scott
    3 rating
    Mar 1, 2023

    I couldn't access my previous account

    I couldn't access my previous account. The password reset didn't work (no email was received; yes, I've looked in the spam folder). ...). The new account experienced issues with my payments. It stated that it was rejected. PayPal payment was declined, and I shouldn't change my purchase. I didn't change anything and tried several times, but I had the same problem repeatedly. Today I decided to switch to an alternative browser and finally could complete my order. I was never experienced such issues with any website being set up.

  34. Annie Roberts
    1 rating
    Feb 27, 2023

    They take your money and do nothing if they're doing something wrong.

    I wish I'd learned about how the company is run: total ripoff and poor customer service. I purchased an RC car for my son (he worked to earn some money), and the company took advantage of him completely. I've gone between the two (over 10) occasions with the customer service person. They take your money and do nothing if they're doing something wrong. —a complete ripoff.

  35. Linda Matson
    5 rating
    Feb 25, 2023

    I appreciate your support

    I prefer to sign in to the Banggood website with my username instead of my email. User names are faster and simpler for me. Today's purchase was made feasible for me through the superb Banggood product search function on their website. It is highly effective - it's quick, simple to grasp, looks excellent, and offers the correct details for an initial well, as is, as of the many features that make Banggood distinguish itself from other online businesses. I appreciate your support!

  36. Kathy Baker
    4 rating
    Feb 25, 2023

    Together items excluded those that were not compatible.

    Excellent, but I'd suggest that there's some confusion among the main product and compatible accessories. I chose a miter gauge and a track stop accessory from those "Frequently Bought Together" items; however, after reading the manual carefully, I discovered that the track stop wasn't compatible with the miter gauge. In short, it would be great if those Frequently Bought Together items excluded those that were not compatible.

  37. Barbara Lasar
    4 rating
    Feb 24, 2023

    I was unsure about the compatibility between Promos and Discount Codes.

    As a first-time purchaser, I was unsure about the compatibility between Promos and Discount Codes. Additionally, the order was not included in the registration process; I registered without giving any personal information; however, when I paid with PayPal, I was required to enter my address. Why did it not take my address directly from PayPal as on other sites? In any case, I hope Banggood will become one of my favorite online shopping sites as it offers many products for me to consider.

  38. Andrea West
    5 rating
    Feb 23, 2023

    I love the products enormously.

    I love the products enormously. However, the prices vary between minutes. The airplane I bought was priced at $39, but the cart was erased, and the aircraft was revealed to be $46 after I rediscovered it. It's a significant change, and I'm unable to understand why it increased in cost. Also, since I'm new to the site, I didn't receive the free shipping option I had selected as a freebie. However, I enjoy their products.

  39. Coreen Strzalka
    4 rating
    Feb 21, 2023

    I was told I could receive $20 as the first customer

    I was told I could receive $20 as the first customer. But it was a sham, and I could only get $5. I also wonder why when choosing the voucher initially, the programmers are stupid and don't include the note that says, "Your vouchers selected now WILL BE AVAILABLE FOR SELECTION ON CHECKOUT" It doesn't appear to be very professional at this time. I'm waiting for the rest of the process when the purchase is delivered in 10 to 25 days.

  40. Amanda Eastvold
    2 rating
    Feb 21, 2023

    The transaction was very confusing.

    The transaction was very confusing. I was told free shipping was available for orders of $30 or more at checkout, but they changed it to $2.99. The price was also altered several times; after I used my coupon of $5, the cost of the item increased by close to $5, making it almost unusable. This is the last purchase I will make on this site.

  41. Khalid sekanderq
    1 rating
    Feb 21, 2023

    The customer service appears to be very helpful.

    I wish I could rate them with a zero! The customer service appears to be very helpful. However, all they offer is duplicate and copy past transcripts. I bought my products three months ago, and I still cannot find any shipping details. When I contacted their customer support, they assured me the issue would solve within 8 hours, but this hasn't occurred. This website is a massive fraud!

  42. Patrice Mendonca
    5 rating
    Feb 20, 2023

    It's working perfectly

    I had to reach customer service as my phone was not working correctly. It was among the most enjoyable experiences I have had with customer support. They are incredibly accommodating, friendly, and focused on solving my issue. They quickly respond and provprovidedcise information about the possible next steps for my refund/return claim. So if you're worried about how your guarantee would function in an alternate location, do not worry. It's working perfectly.

  43. Jeanette Sharp
    5 rating
    Feb 20, 2023

    We purchase products to try out the idea.

    The shop's layout meets my requirements with many options making it easy to evaluate. Certain products can be a little "dodgy," as we say, cheaply produced to sell quickly. Still, it may be a costly mistake when designing and testing; you will discover a more sophisticated or better solution over the long term. Sometimes we purchase products to try out the idea.

  44. Andrea Goo
    2 rating
    Feb 20, 2023

    I bought three things from them.

    I bought three things from them. The first was an electric drill which I'm happy with. A second one was a watch on my wrist which ran for approximately six weeks. The warranty is for 30 days! The most recent one is an eight" chain saw, which came without batteries... it was true, although the ad says that it comes with a storm; if I had read the fine print, it says without battery. I can return it, but it will need to be delivered back to China at a cost higher than the price of the saw!

  45. Barbara Rushing
    4 rating
    Feb 19, 2023

    I am unsure whether the company is legitimate at present.

    These products are usually of better quality than others, and I appreciate that they are pretty good quality. The shipping time can be a pain. However, it's manageable. There is a product I purchased months ago but didn't receive with the information that indicates the estimated arrival time constantly changing to a later time. I am unsure whether the company is legitimate at present.

  46. Louis Hund
    2 rating
    Feb 19, 2023

    It is time to clarify and simplify

    The "coupon" system is confusing, complicated, unintelligible, and designed to fool the consumer into thinking that they are entitled to discounts they aren't worth the hassle. It's sloppy, ignorant, and insensitive to your clients. It is time to clarify and simplify this discount's "system" or drop it entirely.

  47. Melissa Moore
    3 rating
    Feb 18, 2023

    A really awful experience.

    It was just fine... But the issue is that I had difficulties returning the product. I'm required to get a photo for a full refund, but there is no sign of any result. It was a low-quality product, which made me extremely dissatisfied with that. A really awful experience.

  48. Robert Clemens
    2 rating
    Feb 16, 2023

    I'm not sure which one is best for me.

    The checkout process took forever, and credit card details were redirected to the page for payment. Also, it required a city even though my not being in or close to an urban area. I was also looking for a battery charger, and I found two twithidentical descriptions but with two distinct price points (Nitecore UMS4). So, I'm not sure which one is best for me.

  49. Pierre Wolfe
    2 rating
    Feb 16, 2023

    I would not advise anyone to buy anything of value from Banggood.

    A Blitzwolf VC1 vacuum cleaner that was not charging after a few months. I was a happy customer until there was an issue. Banggood refuses to acknowledge the issue even though many customers have similar problems. They dismiss the case but do not even respond. I am extraordinarily dissatisfied with the way they've been handling the case. I do not have a working vacuum, nor do I have my money returned. I would not advise anyone to buy anything of value from Banggood.

  50. Nana Jean
    1 rating
    Feb 14, 2023

    The desired item within four months.

    First, they don't respond to emails, so don't attempt to contact them; they will never reply. If you contact them via the feature, "the system is slow, or I can't get an update now," The clothes are Asian size. If you're the size of a US small, go for an extra larger size. If you buy clothing, a portion is a waste of time, secondhand or other snubs. Spend more elsewhere, and get the desired item within four months.

  51. Anita Showalter
    5 rating
    Feb 12, 2023

    I could sort out products that be delivered quickly

    Excellent! I'm searching for something that will arrive on time, only to realize I cannot find anything. But I do wish that when I search, I could sort out products that be delivered quickly. If I had filters, at the very least, I wouldn't need to waste time searching for every item to find the perfect seller! Please Banggood and add this option!

  52. Martha Vines
    2 rating
    Feb 9, 2023

    The payment was unsuccessful initially

    The payment was unsuccessful initially, and it took me some time to transfer the funds to my checking account (it was still reserved). The price fluctuated, and the items I bought were more expensive. The product looks great, and I'm sure it'll match our expectations, but the purchasing process was unpleasant. Another issue is the language. I'm unable to figure out how to convert it into, for instance, English without using Google translate. Sure, I can read Swedish however, it's poorly translated. I would have liked to see that an English alternative helped the process.

  53. Rachelle Richardsonq
    5 rating
    Feb 8, 2023

    Keep up your excellent work

    Your service is superior to Aliexpress since they tend to be biased towards sellers in disputes. You are more involved in helping me with issues as you respond to me when I require assistance, not just relying on an automated system. Keep up your excellent work.

  54. Phyllis Rogers
    3 rating
    Feb 8, 2023

    I registered for the first time today

    I registered for the first time today. It was supposed to offer $20 off for first-time users. Your discount tickets are complicated, and I am unsure how to utilize them properly. I purchased two pairs of shoes, 59-20, which should be 39. I somehow ended up buying two teams at 59 and paying 54.50. Do you have a solution to this problem to ensure that I receive my discount of $20? Thank you, Bob

  55. Sarah Gloyn
    4 rating
    Feb 7, 2023

    It's hard to tell which coupons apply

    Pretty good... Coupons shouldn't be as restricting, however... it's hard to tell which coupons apply and whether sellers' coupons will be honored. Also, adding shipping charges on two items from one shopping cart is too much.

  56. Leticia Isip
    1 rating
    Feb 6, 2023

    Do not ever deal with this horrible company

    Do not ever deal with this horrible company. I purchased an item that was a perfect fit for my set-up. After receiving it, however, it was not a suitable model. I tried their complaints process, but I never got an answer. I had to purchase the identical item from another source... The image I have included is the exexactlyat I gave them as an example.

  57. Ann Bloser
    2 rating
    Feb 6, 2023

    Completing the checkout was ineffective

    Completing the checkout was ineffective - I was required to use a PayPal checkout, where all of my address information was already stored. Still, I then have entered everything all over again in Banggood checkout. Why don't you take the address and delivery information from PayPal?

  58. Marilyn Taylor
    5 rating
    Feb 5, 2023

    I am excited to get my order

    I am excited to get my order—simple navigation and a great selection of products. It's the same item for less than the $20 I would have spent on Amazon! The shipping is affordable and fair even when there are delays because of the state of the world today.

  59. Leslie Berring
    1 rating
    Feb 3, 2023

    They also admit not being aware of freedom of trade in the EU.

    I decided to have my item shipped from an EU-based warehouse to Sweden. Banggood delivered it from a warehouse in the UK, and I was required to pay a customer the cost of a business the parcel shipped. Bangood will not pay me back the price. They even admit they sent the item from the UK despite clearly stating in the order details that it must be sent from the EU. They also admit not being aware of freedom of trade in the EU.

  60. Sara Durham1
    3 rating
    Feb 2, 2023

    Coupons added to the cost twice the amount that it was discount.

    Coupons added to the cost twice the amount that it was discounted—discounted dollars discount for a first-time shopper. It was initially advertised as 20$ off, but then I went to two choices to choose between one offer with 5 percent discounted or three with no 20 percent off. This is not the best way to start. After applying the couponM6ss, the "total" exceeded ten bucks. I've heard that it was void for another discount that was already used, but you need to give notice or an explanation before. What is the strategy? Not realizing the value will cancel another discount and not be added to the existing value. " Can't use a coupon on deal items. "

  61. Patrick Standley
    4 rating
    Feb 1, 2023

    The product is exactly as it says and the packaging is excellent

    The product is exactly as it says and the packaging is excellent. However, the delivery aspect could be improved because updates are often late or not even at all, and not forgetting that you must take your package to the store instead of having it delivered to your address.

  62. Ivonne Navarro
    2 rating
    Jan 26, 2023

    There are too many hoops and loops.

    There are too many hoops and loops. Be fair to your customers who want discounts without having to do all the rigors to get tiny deals from already incredible price tags—a waste of time and effort. Offer the value, and there is no need to learn the steps. I agree in the same way as Nike's "Just Do It," even though it is priced at a premium also. Are you able to hear me read clearly and loudly?

  63. Rena Rozier
    3 rating
    Jan 22, 2023

    Makes no sense to me.

    The new coupon for users of $20 may be a bit misleading. It's three coupons, of which I could apply two coupons to save $8 off the purchase. It was also my experience that every time I used two coupons during the checkout process, the cost of the model I bought increased from $224.99 to 249.99, and it cost me more to apply coupons. I tried three times, and it occurred every time I used coupons. I'm not sure if this is an error in the software or if it was done intentionally. Whatever the reason, purchasing the drone was more affordable without discount coupons. Makes no sense to me.

  64. Judith Beaumont
    2 rating
    Jan 15, 2023

    I purchased twin basin faucets a couple of weeks ago

    I purchased twin basin faucets a couple of weeks ago. I received the hot water faucet instead of the two a couple of days ago. I'm so disappointed because nobody has responded to my attempts to reach them. The problem is that I'm waiting for my 2nd order to be delivered, and I'm not sure if it is up to par because my first one was already quite a mess.

  65. Harry Gracey
    2 rating
    Jan 12, 2023

    I can only speculate that they're not earning enough since the items are now priced higher

    Are you disappointed? If you place an order at a discounted Pre-release price, and then more than four months after placing the order, the item has not been shipped, despite the excuse that it's out of stock. Strange that a lot of websites offer the same thing in stock stocks. The price is higher. Cost, but there is no explanation why BG isn't stocking it when other sites have. I can only speculate that they're not earning enough since the items are now priced higher; I want the item I purchased.

  66. Ernestine Frazier
    2 rating
    Jan 10, 2023

    It was tough to navigate the process of paying.

    It was tough to navigate the process of paying. When I selected a few options, the system cleared every field, and I had to enter the information multiple times. I also tried to use my credit card, which led me to an authority site through my bank. And even although my bank said it was ok to make the transaction, Banggood still said the payment did not work, so I had to go through PayPal. It was a very awkward, bad checkout experience. I hope that the shipping dates are correct and that I receive it by the middle of December. This is my first Banggood purchasing experience. I'm not sure if I'll ever purchase from Banggood once more. If this is what I'm able to anticipate every time.

  67. David Misleh
    1 rating
    Jan 9, 2023

    Terrible experience

    I bought the shoes in two beautiful sizes in the images. But after an extended time and endless hours calling customer service, they repeatedly asked me to hold off for a couple of weeks. I didn't receive the product. Finally, I contacted Paypal, and after waiting another two weeks and providing the company with the information on their website, I received my refund—a terrible experience. I'd only use COD now if it were possible.

  68. Robert Allen
    1 rating
    Jan 7, 2023


    I had done some business with them until they cut down an order (I did not get all the parts). It wasn't an issue. However, they didn't take me seriously about the matter! (Nor was I ever able to receive reimbursed or get the items back that were sent; it was an $8 item, and they didn't even send all the pieces to make it up!) It was their error, and I haven't received an apology for it! (I learned that dealing with the China firm is all on you yourself!) BANGGOO.COM SUCKS!

  69. John Lawrence
    1 rating
    Jan 6, 2023

    I hope this can help you to design a more effortless shopping experience shortly.

    Though I've bought through your website previously, I had a shopping experience to be entirely wrong. I was forced to go through the site to buy my next purchase! Most importantly, when I picked a shoe dimension UK 8. The product that was in my cart is a size 9! I'm just hoping to receive a UK size 8' that will arrive at my door, but if it doesn't, I'll return the item to you. I hope this can help you to design a more effortless shopping experience shortly.

  70. Ronald Wish
    1 rating
    Jan 5, 2023

    Their policy on customer service states

    It took me over a year before I received an exchange for defective products, and I was required to hire an attorney to force the company to make the refund. Their policy on customer service states that they will respond within 48 hours to any customer queries or concerns; however, they took about an entire week to respond every time I attempted to reach them.

  71. Alvin Zemlicka
    5 rating
    Jul 27, 2022

    I needed to call customer service since my phone was not working properly

    I needed to call customer service since my phone was not working correctly. It was among the most pleasant and positive encounters I have had with any customer support.

    These people are amiable, courteous, and focused on solving my issue. They responded quickly and provided me with precise details about the possible next steps for my refund or return claim.

    It's perfect. If you're concerned about what your guarantee will do at another point in the world, don't.

  72. Taufan Mica
    1 rating
    Jun 26, 2022

    I purchased a smartphone it was not working after four months

    I purchased a smartphone from Banggood. It was not working after four months. After a lengthy explanation, BG's guarantee resulted in an offer of less than one-fifth of the price. I wouldn't recommend this shop to anyone.

  73. Tim Belding
    5 rating
    May 10, 2022

    Banggood customer support

    Because my smartphone was not working properly, I needed to contact customer support. It was one of my most pleasant experiences with customer service. They were polite, helpful and focused on solving my problem.

    They respond quickly and provide clear information about the next steps for my refund/return. It works flawlessly. If you are worried about how your guarantee will work at another end of the globe, don't be.

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About is an online retailer that offers quality products at affordable prices. With 37 overseas warehouses, they provide fast door-to-door delivery. The platform ensures payment security with over 40 secure payment methods and offers 24/7 customer service and product warranties.

Phone001 3235700368
LocationNew York Hong Kong, East Broadway, Manhattan, New York, NY, USA
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