(2.8)
Banggood.com Overview
Banggood was founded in 2006 in Guangzhou, China. And specializes in selling various consumer goods, including electronics, clothing, beauty products, home decor, and more.
The company ships products to over 205 countries. Banggood.com has gained popularity due to its competitive prices, free or low-cost shipping, and vast selection of products.
The company also offers various promotions and discounts to its customers regularly.
Who is the owner of Banggood?
The founder and CEO of Banggood is Aaron Chen. Chen is a Chinese entrepreneur who started the company in 2006, focusing on providing affordable and high-quality products to customers worldwide.
Before founding Banggood, Chen had experience working in the technology industry, including working for a software development company and an online gaming company.
He also founded another e-commerce company called Infindeals, which focused on selling products to customers in China.
Chen founded Banggood intending to create a global online retailer that offered a vast selection of products at competitive prices.
Since its inception, Banggood has snowballed and become one of China’s largest online retailers, with a global customer base and a presence in over 200 countries.
Under Chen’s leadership, Banggood has received numerous awards and recognition for its performance and innovation, including being named one of the top 50 cross-border e-commerce companies in China in 2018.
The company has also been recognized for its customer service, offering a buyer protection program and a money-back guarantee to ensure customer satisfaction.
Chen’s vision and leadership have helped Banggood become a successful global e-commerce company, which continues to grow and expand under his guidance.
Overall, Chen has been a successful entrepreneur and business leader focusing on providing high-quality products and excellent customer service.
Is Banggood reliable and safe?
Banggood is generally considered reliable and safe.
The company has been in business since 2006 and has a large customer base that is typically satisfied with its products and services.
While some negative reviews and complaints have been reported, these are rare and often related to specific issues, such as shipping delays or defective products.
Overall, Banggood appears to be a legitimate and trustworthy online retailer.
Is Banggood a scam?
No, Banggood is not a scam.
While some negative reviews and complaints have been reported, these are regular occurrences for a giant site like this and are often related to specific issues, such as shipping delays or defective products.
The company has been in business since 2006 and has a large customer base that is generally satisfied with its products and services.
Banggood offers various payment options and a buyer protection program to protect customers against fraudulent activities.
Does banggood have a money-back guarantee?
Yes, Banggood offers a money-back guarantee to its customers.
Did you receive a defective or damaged item, or are you unsatisfied with your purchase for any reason?
You can contact Banggood’s customer service within seven days of receiving your order to initiate a return or exchange.
The company also offers a 30-day return policy for most products, during which you can return the item for a full refund or exchange.
However, certain products, such as electronics and custom-made items, may have different return policies, so it’s essential to check the specific procedure for your product.
Pros of Banggood:
- Wide variety of products: Banggood offers a vast selection of products from various categories, including electronics, fashion, beauty, and home goods. This makes it easy to find and purchase all the necessary items in one place.
- Competitive prices: Banggood is known for offering very competitive prices, often lower than other online retailers, which can save money on purchases.
- Worldwide shipping: The company ships to over 205 countries worldwide, which makes it accessible to customers from different regions and countries.
- Buyer protection: Banggood offers a protection program that protects customers against fraud and offers refunds or returns for defective or damaged items.
- Discounts and promotions: Banggood offers regular discounts and promotions, including flash sales, coupon codes, and deals on specific products.
Cons of Banggood:
- Shipping time: Shipping times can be pretty long, especially for orders shipped from China, which can take several weeks to arrive.
- Customer service: Some customers have reported issues with Banggood’s customer service, including long wait times and difficulty resolving issues.
- Product quality: While Banggood offers a vast selection of products at competitive prices, some customers have reported issues with product quality, particularly with electronics and other high-tech items.
- Returns policy: While Banggood offers a money-back guarantee, some customers have reported difficulty returning items and receiving refunds.
- Language barrier: As a Chinese-based company, Banggood’s website and customer service can be challenging for English-speaking customers, and there may be language barriers when communicating with customer service.
What are the reviews on Banggood?
On AdvisoryHQ, Banggood received 2 out of 5 stars from 1,788 total reviewers, with most reviewers giving it a 1-star rating.
According to Better Business Bureau, Banggood has a rating of 1.5 out of 5 stars based on customer reviews.
On Reviews.io, over a month, over 36% of reviewers gave Banggood a 1-star rating, while more than 71% gave it a negative review.
Similarly, MouthShut.com has negative reviews about Banggood’s customer service and incorrect product specifications.
Banggood has an average rating on TrustPilot, with a 3.9/5 based on more than 42700 customer ratings.
On SiteJabber, there are both negative and positive reviews for the company. The profile attracts more than 100K reviews, and many of the review’s editorial sites suggest that the company may have spammed the platform with spammy reviews.
On Reddit, Banggood is considered a legitimate online shop with competitive prices, but they recommended using PayPal for added security.
Ensure the address matches the delivery of items, as the site will send the parcel to the address mentioned on the PayPal shipping address.
One customer who recently purchased a battery charger from Banggood complained about the product’s dysfunction and the high return fee cost to China.
Some customers have reported terrible customer service and difficulty getting refunds.
However, there are also positive reviews from verified buyers impressed with the pricing, delivery, and after-sales service.
Banggood is a legitimate business that ships genuine items from a warehouse.
It does not sell fake products, but sometimes customers may receive damaged or faulty items or items that do not match the product description on the website.
In summary, Banggood is an online retailer offering cheap products but inconsistent quality. Customers should read reviews and sizing charts before making a purchase.
While some customers have reported poor customer service and difficulty getting refunds, others have had positive experiences with pricing and after-sales service.
Regarding customer service, Banggood offers live chat, email, and telephone queries resolved in 6-12 hours.
The returns process could be better as some customers have reported difficulty getting refunds.
Q&A
Is Banggood Legit and Safe?
Banggood is a legitimate, safe, and trustworthy online retailer based in China, selling various products. While some customers are satisfied with their purchases, others report issues with shipping, customer service, product quality, or refunds.
What is the refund policy of Banggood.com?
Banggood.com's refund policy includes a 7-day guarantee for defective or damaged products, a 30-day return policy for unsatisfied customers (partial refund), and a 180-day quality guarantee for products with quality issues. Certain items like clearance products, gift cards, and specific types of clothing are exempt from the banggood refund policy.
Sent me a rock crawler with a busted remote
Now they avoid me. stole $156 form me so it's obvious this company and it's agents are criminals. avoid them and put them out of businesses. They're crooks - Amazon they aint because this company exists just to steal your money with crap products - they don't care about customer service.
Not honest at all!!
I purchased a couple of planes from Banggood that were supposed to be PNP and received bare planes!!! Good luck getting in touch with them finally found a phone # and filed a complaint with Customer Service.
They gave me the run around and then told me that I received the correct items even though I had proof that it was not what I purchased!!! They offer all kinds of warranties, but good luck with them resolving your claims. They don't care. Sorry for the inconvenience. Please send us the following evidence to confirm the exact issue.
1. The photos of the shipping label and SKU bar code stuck on the parcel package and the product-protecting bag.
2. The photos of all products that you have received
If you have any other questions about our products, please inquire. I will never purchase from them again!
Bad service
Please don't buy from this app. They will take your money, and no one will reply to you
DO NOT BUY FROM THIS COMPANY!!!!
Two orders...BOTH BAD WHEN RECEIVED...so-called "Customer Service" is only in name. Results slow and it's easier just to throw this CRAP in the DUMPSTER! SO....NOT Bang"good" Bang"BAD!!!"
Superb service
Fantastic experience! I bought the item in one day and got it the following day. I have never received a product so quickly with excellent service to test it, and it performs what it's designed to do. Could you keep it going? Thanks!! Thank you so much for your superb service.
I made three purchases which were shipped as two packages.
Neither package left china... neither package arrived in my country.
I got the run around to show evidence that the packages did not enter my country. I used their own package tracking numbers for both shipments and they rejected the government postal service evidence that the two packages never entered my country.
Great apologies were made, but they wanted more "evidence" that the packages did not enter my country... it was a scam... banggood employees must decide to steal and pretend to ship the packages. Since both packages were lost. It was an inside job.
Not figured out correctly
Beware! Note that after purchasing something with a coupon, the merchant will request more cash because shipping charges were not figured out correctly. There is only one option for paying more or to get a return.
It's short and sweet
It's short and sweet. There is no Spektrum-compatible battery! The product will not work with Spektrum's SMART batteries or any other battery with a more or less standard connector.
I am happy with Banggood.com
I am a hobbyist in electronics and am glad I can access electronic components and other parts from Banggood. Here there isn't any electronics store. I often think there should have been more features, but I am happy with what I can get.
They aren't interested or bothered
I bought a TV Android box. It was delivered in time, and upon exploring it, I discovered it was inferior to the one I had previously. We agreed to return the product I made, paying the postage amount. It happened. Without hearing anything, I looked up the tracking and saw that customs were cleared. I did inform banggood of the situation, and they were withered to investigate. On checking again, find that it's being sent back to me, and now it's stuck in Shanghai for a few months as insufficient, incomplete, or incorrect documentation. It would be a blessing if I received the package. I reported the issue to Banggood and got an uncharacteristic response. Banggood is among the companies that I've had bad encounters with in terms of customer service. One is left with the impression that they aren't interested or bothered. The replies you receive are not always on the issue you've requested. With hindsight, I would have did not have to deal with them. Customer no.110495805
Why in hello do these so called COMPANIES LIE SO BAD?? THEY COULD HAVE A BOOMING BUSINESS IF THEY REALLY WERE LEGIT !! I AM A RETAILER WITH A MILLION $$ OR MORE YEARLY !! I AM HONEST AND I GO BY POLICY RULES !! THESE RIP- OFF CHINESE SCAMMERS MAKE ALL OF CHINA COMPANIES LOOK BAD AND THIEVES !!
No anymore good
years ago was good but no any more shipping customer service terrible prices way high more than other website
Bangood is always the one place where you do not know how the trip will go.
Bangood is always the one place where you do not know how the trip will go. It is usually good, but don't be shocked if you aren't. Sometimes, everything goes smoothly, and you get your order on time, and other times you're waiting for three months and having absurd conversations with agents who are dishonourable.
This purchase was of excellent quality.
This purchase was of excellent quality. The horizontal table was incomplete, as shown on the package's exterior. I could make it work. The majority of times, Banggood has been highly responsive when the goods of a supplier do not match the description or the things of the supplier vanish when they are in transit. If I'm unhappy with an item, I'll notify Banggood.
Banggood is a complete scam. Stay away!
I purchased an inexpensive balsam wood Garden trug on the internet in March. It was delivered in June in a plastic bag with no padding for protection. It was damaged in the process and (weirdly) waterlogged. I sent emails, photos, and complaints with Paypal—zero response. When I finally escalated the issue, Bangood asked me to return the item for them to Thailand! Insane. Beware. It's a complete scam.
Don't invest your time or cash.
Don't invest your time or cash. This site continues to accept orders for a product that isn't even available. Therefore, your order is only processing. It's never delivered. When you asked to cancel your order, realizedrchased was out of availability. Make use of PayPal for a refund. You'll require to get a refund if you are buying something.
I received a coupon for 2 euros which have caused some headaches.
Coupons that are used to get an award that is higher in value to resolve it through customer service that takes a long time. Even before contact with the bank. After all, the order has been closed. I'm hoping to get my money returned. I received a coupon for 2 euros which have caused some headaches. The first time I bought a banging good was not an enjoyable experience so far. Let's see if we will get my product, or my money returned.
Banggood scammed me
The last order ordered was not the way the man had reported from the Bang Good side stated that it would arrive at the address that man on their system had reported from bang good's side. And the fact that man is required to repeat the same thing the same way on this site, and Trustpilot is inconsistent with the customers that man doesn't follow the essential items they have in their own companies.
Some items are required paying duty within Europe
Most of the time, everything is perfect and many items are great value for money and are of good quality. There are some brands that I love. However, shipping may not be the best option. It can take a long time, from China, and I've had damaged items twice. Some items are required paying duty within Europe.
I've purchased two items from Banggood to date.
I've purchased two items from Banggood to date. There aren't any issues or problems to discuss... but. I hope they inform you if the items added to your cart come from the same warehouse just because you'll save shipping costs. At the very least, they allow you to know this before check-out, out, and after prbeforeurchasing. Not very convenient.
I am often disappointed with my equipment
I am often disappointed with my equipment, so I have a poor rating of two stars. I'm only staying with Bang Good because they aren't local to South Africa or in stock at other major online retailers. I believe the quality of items from bang good will be better someday.
I may be able to claim an exchange.
I was not happy with the fact that it only allowed me to put the capacity of 100 products in my cart at one time. My purchase with you guys could have been two times as significant had you allowed me to put more items in my cart. In addition, you should offer pre-paid cards, not only credit and debit cards, to pay. In other words, I am delighted with the purchase. It is worth noting that all of the reviews about the products mentioned the extent of damage and how messed up the products were delivered to their destination. I hope this does not happen to me. Otherwise, I may be able to claim an exchange.
Banggood has been fantastic.
So so far, Banggood has been fantastic. I purchased a pair of shoes around Christmas, but they went out of inventory. We waited to see if they'd return in stock, but eventually, Banggood provided me with a full refund without any hassles. I'm now purchasing some things for myself. Thank you, Banggood. I'm hoping to have an enjoyable experience.
I'm not sure of the location enough to know if it's in stock
There were a handful of times that your system would write that the item was in stock, and then after a week, I discovered that the item would be shipped at least one month later. I need it urgently, and I'm not sure of the location enough to know if it's in stock. Another thing to note is that if you have your system says something isn't what it's true and I'm unable to delay for a couple of months before delivery; I'm not receiving points back. This means that I'm losing points because of your system, which gives incorrect information. This is no fairness.
It cannot be purchased at a lower price.
The cost of this item is $19.99, according to your homepage. Each time I clicked on it, the price increased. It's a bit confusing. In reality, it's pretty inconsistent, and should I purchase the item, I wanted to inform someone about it. It's prohibited in Connecticut to offer two prices on the internet for the same thing, especially if it cannot be purchased at a lower price.
They would instead use paypal
Based on the reviews of others, I'm guessing that they don't appreciate customers having the option to speak to the credit card company in case of a problem. They would instead use paypal. They provide a range of options, including one that is not available (the website clearly states that they are that they have the stock). Other reasons are related to creditworthiness. My credit score is excellent, and I seldom return goods. The item cost $366. CNC router.
I find that your methods of marketing are somewhat frustrating
I find that your methods of marketing are somewhat frustrating. I prefer more simple marketing techniques that respect my intellect. For example, trying to sell squishy toys as gifts and then charging shipping fees or even coupons for new users adds cost instead of deducting the price! If you are planplanningift for free, add it to a product I'm, buying. Additionally, I wish I could have the Christmas luck stocking as an alternative to wrapping. It's a great gift idea. It's adorable.
I am generally happy with my purchases,
I am generally happy with my purchases, except for one occasion where I emailed asking whether I could return or exchange the item I bought. We haven't received any reply as of yet. It's too large for me, and I can't use it.
There is no English app installed or they cannot utilize the Australian cellphone
Excellent, Except for the Xiaomi Carobot. Fantastic concept and is well-designed, but it's highly constrained. It's not an English application or support. Bangood shouldn't be selling this product in Australia, even though there's an indication not being compatible with English. People buy it because of the advertised function, but it is not available if there is no English app installed or they cannot utilize the Australian cellphone.
Returning damaged products is a total hassle
I still shop at Banggood because most of their products are excellent; however, customer care is a nightmare. Returning damaged products is a total hassle, and months later, after completing all of the requests to send photo after photo, nothing is being taken to sort the issue out! I would rate it as zero out of 10.
I have no problems with my small orders.
It's not bad; I have no problems with my small orders. I'm not a fan of minor issues on the site. I hate when items have expired. Particularly when I've put it on my list but then need to look it up to add it to my collection. It's frustrating to know that the choice of plugs with a UK plug is usually more expensive, and it's just an end of a pin. I've made a large purchase of them for the first time. It's been more small tests so far for me. I hope this purchase is as easy.
This made it somewhat complicated, IMO Overall exciting.
The number of categories and types that something I expected to be a relatively quick purchase became an all-night adventure. Descriptions of products need to be more precise as you go through them, such as. I was either required to click on the "mystery item' to determine what it was or to get the complete name from the page it was redirecting me to. This made it somewhat complicated, IMO Overall exciting.
Customer service at your company is not good
Customer service at your company is not good. My previous purchase resulted from the delivery being delayed at home; they provided me with incorrect information that told me to call DHL(with no address to reach) when my package was sitting at the Post Office. Since then, I've never bought anything that can't be placed in a more significant post box.
If everything goes smoothly, everything is excellent
If everything goes smoothly, everything is excellent. Prices are also very competitive. However, if there's something a little wrong, such as an item missing in the package or something being returned to the sender for no reason, click the refund button. This seems to be the best method to sort things out here. Otherwise, I'm delighted to have this service to purchase great products.
I couldn't access my previous account
I couldn't access my previous account. The password reset didn't work (no email was received; yes, I've looked in the spam folder). ...). The new account experienced issues with my payments. It stated that it was rejected. PayPal payment was declined, and I shouldn't change my purchase. I didn't change anything and tried several times, but I had the same problem repeatedly. Today I decided to switch to an alternative browser and finally could complete my order. I was never experienced such issues with any website being set up.
They take your money and do nothing if they're doing something wrong.
I wish I'd learned about how the company is run: total ripoff and poor customer service. I purchased an RC car for my son (he worked to earn some money), and the company took advantage of him completely. I've gone between the two (over 10) occasions with the customer service person. They take your money and do nothing if they're doing something wrong. —a complete ripoff.
I appreciate your support
I prefer to sign in to the Banggood website with my username instead of my email. User names are faster and simpler for me. Today's purchase was made feasible for me through the superb Banggood product search function on their website. It is highly effective - it's quick, simple to grasp, looks excellent, and offers the correct details for an initial well, as is, as of the many features that make Banggood distinguish itself from other online businesses. I appreciate your support!
Together items excluded those that were not compatible.
Excellent, but I'd suggest that there's some confusion among the main product and compatible accessories. I chose a miter gauge and a track stop accessory from those "Frequently Bought Together" items; however, after reading the manual carefully, I discovered that the track stop wasn't compatible with the miter gauge. In short, it would be great if those Frequently Bought Together items excluded those that were not compatible.
I was unsure about the compatibility between Promos and Discount Codes.
As a first-time purchaser, I was unsure about the compatibility between Promos and Discount Codes. Additionally, the order was not included in the registration process; I registered without giving any personal information; however, when I paid with PayPal, I was required to enter my address. Why did it not take my address directly from PayPal as on other sites? In any case, I hope Banggood will become one of my favorite online shopping sites as it offers many products for me to consider.
I love the products enormously.
I love the products enormously. However, the prices vary between minutes. The airplane I bought was priced at $39, but the cart was erased, and the aircraft was revealed to be $46 after I rediscovered it. It's a significant change, and I'm unable to understand why it increased in cost. Also, since I'm new to the site, I didn't receive the free shipping option I had selected as a freebie. However, I enjoy their products.
I was told I could receive $20 as the first customer
I was told I could receive $20 as the first customer. But it was a sham, and I could only get $5. I also wonder why when choosing the voucher initially, the programmers are stupid and don't include the note that says, "Your vouchers selected now WILL BE AVAILABLE FOR SELECTION ON CHECKOUT" It doesn't appear to be very professional at this time. I'm waiting for the rest of the process when the purchase is delivered in 10 to 25 days.
The transaction was very confusing.
The transaction was very confusing. I was told free shipping was available for orders of $30 or more at checkout, but they changed it to $2.99. The price was also altered several times; after I used my coupon of $5, the cost of the item increased by close to $5, making it almost unusable. This is the last purchase I will make on this site.
The customer service appears to be very helpful.
I wish I could rate them with a zero! The customer service appears to be very helpful. However, all they offer is duplicate and copy past transcripts. I bought my products three months ago, and I still cannot find any shipping details. When I contacted their customer support, they assured me the issue would solve within 8 hours, but this hasn't occurred. This website is a massive fraud!
It's working perfectly
I had to reach customer service as my phone was not working correctly. It was among the most enjoyable experiences I have had with customer support. They are incredibly accommodating, friendly, and focused on solving my issue. They quickly respond and provprovidedcise information about the possible next steps for my refund/return claim. So if you're worried about how your guarantee would function in an alternate location, do not worry. It's working perfectly.
We purchase products to try out the idea.
The shop's layout meets my requirements with many options making it easy to evaluate. Certain products can be a little "dodgy," as we say, cheaply produced to sell quickly. Still, it may be a costly mistake when designing and testing; you will discover a more sophisticated or better solution over the long term. Sometimes we purchase products to try out the idea.
I bought three things from them.
I bought three things from them. The first was an electric drill which I'm happy with. A second one was a watch on my wrist which ran for approximately six weeks. The warranty is for 30 days! The most recent one is an eight" chain saw, which came without batteries... it was true, although the ad says that it comes with a storm; if I had read the fine print, it says without battery. I can return it, but it will need to be delivered back to China at a cost higher than the price of the saw!
I am unsure whether the company is legitimate at present.
These products are usually of better quality than others, and I appreciate that they are pretty good quality. The shipping time can be a pain. However, it's manageable. There is a product I purchased months ago but didn't receive with the information that indicates the estimated arrival time constantly changing to a later time. I am unsure whether the company is legitimate at present.
It is time to clarify and simplify
The "coupon" system is confusing, complicated, unintelligible, and designed to fool the consumer into thinking that they are entitled to discounts they aren't worth the hassle. It's sloppy, ignorant, and insensitive to your clients. It is time to clarify and simplify this discount's "system" or drop it entirely.
A really awful experience.
It was just fine... But the issue is that I had difficulties returning the product. I'm required to get a photo for a full refund, but there is no sign of any result. It was a low-quality product, which made me extremely dissatisfied with that. A really awful experience.
I'm not sure which one is best for me.
The checkout process took forever, and credit card details were redirected to the page for payment. Also, it required a city even though my not being in or close to an urban area. I was also looking for a battery charger, and I found two twithidentical descriptions but with two distinct price points (Nitecore UMS4). So, I'm not sure which one is best for me.
I would not advise anyone to buy anything of value from Banggood.
A Blitzwolf VC1 vacuum cleaner that was not charging after a few months. I was a happy customer until there was an issue. Banggood refuses to acknowledge the issue even though many customers have similar problems. They dismiss the case but do not even respond. I am extraordinarily dissatisfied with the way they've been handling the case. I do not have a working vacuum, nor do I have my money returned. I would not advise anyone to buy anything of value from Banggood.
The desired item within four months.
First, they don't respond to emails, so don't attempt to contact them; they will never reply. If you contact them via the feature, "the system is slow, or I can't get an update now," The clothes are Asian size. If you're the size of a US small, go for an extra larger size. If you buy clothing, a portion is a waste of time, secondhand or other snubs. Spend more elsewhere, and get the desired item within four months.