Banggood was founded in 2006 in Guangzhou, China. And specializes in selling various consumer goods, including electronics, clothing, beauty products, home decor, and more.
The company ships products to over 205 countries. Banggood.com has gained popularity due to its competitive prices, free or low-cost shipping, and vast selection of products.
The company also offers various promotions and discounts to its customers regularly.
Who is the owner of Banggood?
The founder and CEO of Banggood is Aaron Chen. Chen is a Chinese entrepreneur who started the company in 2006, focusing on providing affordable and high-quality products to customers worldwide.
Before founding Banggood, Chen had experience working in the technology industry, including working for a software development company and an online gaming company.
He also founded another e-commerce company called Infindeals, which focused on selling products to customers in China.
Chen founded Banggood intending to create a global online retailer that offered a vast selection of products at competitive prices.
Since its inception, Banggood has snowballed and become one of China’s largest online retailers, with a global customer base and a presence in over 200 countries.
Under Chen’s leadership, Banggood has received numerous awards and recognition for its performance and innovation, including being named one of the top 50 cross-border e-commerce companies in China in 2018.
The company has also been recognized for its customer service, offering a buyer protection program and a money-back guarantee to ensure customer satisfaction.
Chen’s vision and leadership have helped Banggood become a successful global e-commerce company, which continues to grow and expand under his guidance.
Overall, Chen has been a successful entrepreneur and business leader focusing on providing high-quality products and excellent customer service.
Is Banggood reliable and safe?
Banggood is generally considered reliable and safe.
The company has been in business since 2006 and has a large customer base that is typically satisfied with its products and services.
While some negative reviews and complaints have been reported, these are rare and often related to specific issues, such as shipping delays or defective products.
Overall, Banggood appears to be a legitimate and trustworthy online retailer.
Is Banggood a scam?
No, Banggood is not a scam.
While some negative reviews and complaints have been reported, these are regular occurrences for a giant site like this and are often related to specific issues, such as shipping delays or defective products.
The company has been in business since 2006 and has a large customer base that is generally satisfied with its products and services.
Banggood offers various payment options and a buyer protection program to protect customers against fraudulent activities.
Does banggood have a money-back guarantee?
Yes, Banggood offers a money-back guarantee to its customers.
Did you receive a defective or damaged item, or are you unsatisfied with your purchase for any reason?
You can contact Banggood’s customer service within seven days of receiving your order to initiate a return or exchange.
The company also offers a 30-day return policy for most products, during which you can return the item for a full refund or exchange.
However, certain products, such as electronics and custom-made items, may have different return policies, so it’s essential to check the specific procedure for your product.
Pros of Banggood:
- Wide variety of products: Banggood offers a vast selection of products from various categories, including electronics, fashion, beauty, and home goods. This makes it easy to find and purchase all the necessary items in one place.
- Competitive prices: Banggood is known for offering very competitive prices, often lower than other online retailers, which can save money on purchases.
- Worldwide shipping: The company ships to over 205 countries worldwide, which makes it accessible to customers from different regions and countries.
- Buyer protection: Banggood offers a protection program that protects customers against fraud and offers refunds or returns for defective or damaged items.
- Discounts and promotions: Banggood offers regular discounts and promotions, including flash sales, coupon codes, and deals on specific products.
Cons of Banggood:
- Shipping time: Shipping times can be pretty long, especially for orders shipped from China, which can take several weeks to arrive.
- Customer service: Some customers have reported issues with Banggood’s customer service, including long wait times and difficulty resolving issues.
- Product quality: While Banggood offers a vast selection of products at competitive prices, some customers have reported issues with product quality, particularly with electronics and other high-tech items.
- Returns policy: While Banggood offers a money-back guarantee, some customers have reported difficulty returning items and receiving refunds.
- Language barrier: As a Chinese-based company, Banggood’s website and customer service can be challenging for English-speaking customers, and there may be language barriers when communicating with customer service.
What are the reviews on Banggood?
On AdvisoryHQ, Banggood received 2 out of 5 stars from 1,788 total reviewers, with most reviewers giving it a 1-star rating.
According to Better Business Bureau, Banggood has a rating of 1.5 out of 5 stars based on customer reviews.
On Reviews.io, over a month, over 36% of reviewers gave Banggood a 1-star rating, while more than 71% gave it a negative review.
Similarly, MouthShut.com has negative reviews about Banggood’s customer service and incorrect product specifications.
Banggood has an average rating on TrustPilot, with a 3.9/5 based on more than 42700 customer ratings.
On SiteJabber, there are both negative and positive reviews for the company. The profile attracts more than 100K reviews, and many of the review’s editorial sites suggest that the company may have spammed the platform with spammy reviews.
On Reddit, Banggood is considered a legitimate online shop with competitive prices, but they recommended using PayPal for added security.
Ensure the address matches the delivery of items, as the site will send the parcel to the address mentioned on the PayPal shipping address.
One customer who recently purchased a battery charger from Banggood complained about the product’s dysfunction and the high return fee cost to China.
Some customers have reported terrible customer service and difficulty getting refunds.
However, there are also positive reviews from verified buyers impressed with the pricing, delivery, and after-sales service.
Banggood is a legitimate business that ships genuine items from a warehouse.
It does not sell fake products, but sometimes customers may receive damaged or faulty items or items that do not match the product description on the website.
In summary, Banggood is an online retailer offering cheap products but inconsistent quality. Customers should read reviews and sizing charts before making a purchase.
While some customers have reported poor customer service and difficulty getting refunds, others have had positive experiences with pricing and after-sales service.
Regarding customer service, Banggood offers live chat, email, and telephone queries resolved in 6-12 hours.
The returns process could be better as some customers have reported difficulty getting refunds.
Frequently Asked Questions
Is Banggood Legit and Safe?
Banggood is a legitimate, safe, and trustworthy online retailer based in China, selling various products. While some customers are satisfied with their purchases, others report issues with shipping, customer service, product quality, or refunds.
What is the refund policy of Banggood.com?
Banggood.com's refund policy includes a 7-day guarantee for defective or damaged products, a 30-day return policy for unsatisfied customers (partial refund), and a 180-day quality guarantee for products with quality issues. Certain items like clearance products, gift cards, and specific types of clothing are exempt from the banggood refund policy.