Frequently Asked Questions
Where is Hardaddy located?
Hardaddy is a global online retailer with registered addresses in the United States and the United Kingdom. However, knowing that their products are shipped from China is essential.
Is Hardaddy Legit?
While Hardaddy is an online retailer, there have been reports of delivery and customer service issues. Check return policies and warranty terms, and use secure payment methods like PayPal when purchasing from this site.
Is Hardaddy an American company?
Hardaddy has a registered address in the United States, specifically in San Leandro, California. However, it also has a registered address in the United Kingdom and ships products from China. Therefore, while it operates in the United States, it is headquartered in China.
52 Reviews on Hardaddy
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About Hardaddy
Hardaddy.com is an online retailer that embodies the Aloha Spirit, a Hawaiian concept that encapsulates love, affection, peace, compassion, and mercy. The company advocates for a more accessible and independent fashion expression in the 21st century, aiming to return the summer atmosphere from the mountains and seas to the city. Hardaddy's offerings, particularly Hawaiian shirts, are available in various sizes and qualities. The outstanding natural beauty of Hawaii inspires the passionate prints on these shirts. The company sees Aloha as the essence of relationships in which each person is essential to every other person for collective existence. This philosophy aligns with their core brand values. Hardaddy is dedicated to combining the Aloha Spirit with a passion for daily fashion apparel, living by the mantra, "Nature always wears the color of the SPIRIT."
 [email protected] |
 https://hardaddy.com |
 Hysan Avenue, Causeway Bay, Hong Kong |
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Wrong size
I really like the shirts but they don't send the correct sizes. They will send whatever they have in stock, I'm an (XL) and they have sent me ( L) I can were them, so I just let it go. But this time I received a Medium which I cannot wear. I have been trying for 2 hours and get no way to return this shirt. I have purchased 12 shirts from them this year and I will never purchase from them again. they advertise having a return policy, but they
really don't.
Horrible customer service and fees
I had to return a shirt and only received 1/4 of my purchase price. They charge you high return shipping cost for returning an item. I received an email after I returned it and it states I will get back the full purchase price. It never stated I would be charged for the return shipping fee. I contacted customer service and they were rude and told me I was wrong and I wasn't getting anymore money out of them. Sad because we like the shirts but refuse to do business with a company that rips you off.
Good for what it costs
Purchased twice off this company, first order I ordered the wrong size and their customer service offered me to either ship them back or keep them and they’ll give me 50% of my money back, second order I just received my 2nd order and the long sleeved shirts are in great condition.
No email or order# confirming
I ordered 3 mens shirts 5 days ago and nothing shows up on my email. No order # and no way to contact them or track. They billed my credit card and they already paid them. getting ready to take this to a legal level Is it a scam?
I am wondering same thing
Flammable polypropylene. Chinese toxic crap.
A joke and a total waste of money. Shirts made from same fabric as Halloween costumes. Amazon needs to have a class action lawsuit against them for the Chinese garbage they are pushing off on American consumers.
Hardaddy a scam website.
ABSOLUTELY INFURIATING! I had a NIGHTMARE trying to pay for my order on this SUSPICIOUS website, Hardaddy. My bank card wouldn't go through, and PayPal gave me the runaround with some nonsense about confirming banking info. Don't try to tell me it's a money issue on my end – I KNOW it's not!
I only went through with this order because a pastor friend recommended it, but now I'm seriously questioning their judgment. What kind of reputable site makes it this difficult to make a simple purchase? AVOID this website at all costs! The hardaddy payment process is a JOKE, and I'll think twice before ever considering buying from them again!
Hardaddy shirts review
Don't be lured into purchasing one of these shirts. Yes, they're decent and available in numerous designs; however, the hardaddy shirts are unwearable. The clothes are made of the thinnest inexpensive polyester you can imagine, like the ones you'd buy from Walmart at $9.99. The garment appears and feels as if it's priced at over $2 to manufacture in China. It was similar to flushing 35 dollars in the drain.
A great variety of shirts
I had too many shirts to choose which one I would like. It's not a huge problem. The c categories didn't seem to make sense to me. I attempted to use them, but I found more clothing items I've seen, which were bowling-style or Hawaiian-style but didn't fit into the category for some reason. I enjoyed the size guides that were provided for each shirt. My torso is about a couple of inches more significant than the standard size, and having that guide helped me make my choice.
DON'T WASTE YOU MONEY!😡
I NEVER RECIVED MY ORDER AND THEY DON'T WANT TO RETUR MY MONEY BACK😡
HARDADDY REFUSED THE USPS ORDER RETURN AND NOBODY KNOWS WHERE IT IS.
MY ORDER IS MISSING AND MY MONEY TOO
Hardaddy shirts review: Buying it again
I wanted to share my experience with Hardaddy, an online clothing store I discovered through my FB feed. I initially hesitated about purchasing clothes online, but the appealing designs and generally positive comments on various websites convinced me to try them. I also checked their "trust" rating (not on Trustpilot), which seemed satisfactory.
I can't speak for everyone, but my personal experience was positive. The product I received here in Canada was precisely what I had hoped for. The lightweight clothes were perfect for my upcoming tropical vacation next week.
The sizing was mostly as expected, although some items were larger than I anticipated. However, I prefer them to be a bit larger than too small. One thing that impressed me was the quality of their polyester 'silk' shirts. I tested one by spraying tap water on the chest area while I was sweaty, and it didn't darken, which is a common issue I've encountered with other shirts.
Overall, I'm happy with my purchase from Hardaddy. I won't hesitate to shop with them again if the opportunity arises.
Terrible service- 0 Reputation Company
I ordered a shirt back on February 24. They took money out of my account on February 25. It’s March 18. I still have not received my order. I have not even received confirmation that my order is being processed. It’s going into 4th week. This amount of time is not appropriate. I tried emailing customer service and still got no answers. Stay away from this scam company!!!
Hardaddy
customer service is the worst and clothing isn’t as described they haven’t refunded me as of yet and I returned their merchandise over 3 weeks ago and they said that they haven’t received the merchandise yet and they make you pay shipping cost to return their garbage stay clear of Hardaddy
One star is one too many
One of the shirts I ordered had beautiful graphics on its front. But the shirt I received featured a grossly distorted graphic. The two panels on the front did not match up by any stretch of imagination. Not even close.
The shirt never should have made it off the assembly line. And it certainly shouldn't have gotten through Quality Control, if there is such a thing. And the person who was to actually pack the shirt for shipping should have just tossed it in the trash. Were all these people on LSD? Or is this Hardaddy's way of making easy money. Oh, yeah, forget about trying get a refund. Caveat Emptor.
The website is confusing
The website is confusing. It's not a guarantee that you will receive your order. During complex checkout, I was to get a 50% discount coupon, but it did not show up. I received a 20% discount, so I bought two shirts instead of four shirts. I'm hoping my shorts will arrive shortly.
Crap
I ordered 3 shirts for my Brother! Out of the 3, only one came out that I picked out! I called customer service, and the” little boy answering the phone said there was no info regarding any Oder from me! Today my brother received 2 Shirts that were not even close to what I picked out for him. They were EXTREMELY WRINKLED and not long enough for any man over 6 Feet! Crappy material, crappy Customer Service.
NEVER AGAIN
No pueden resolver mi compra.
Realice mi pedido y han podido confirmar mi compra, que pena mi primer impresion con ellos, sea lo más parecido a una estafa 😥
Translated
I placed my order, and they have been able to confirm my purchase, what a pity my first impression with them was; it is the closest thing to a scam.
I'm much more likely not to buy
One note I would prefer to hear is that a specific shirt is about to be gone - and I did not get one that I liked. I wouldn't say I like getting nagging messages from my bank telling me to complete my purchase. I'm much more likely not to buy.
This was my first experience placing an order
The site is simple to navigate. This was my first experience placing an order. My brother informed me that they are great shirts, but they're too small. I went with a larger size on behalf of my husband.
I'm waiting for the return of an item that wasn't made in the correct size
H15 is a discount code for H15 that I'm not sure if it worked, and four items purchased are supposed to be free shipping on the site is not a good experience for checkout. Also, I'm waiting for the return of an item that wasn't made in the correct size.
I'm waiting for an exchange
H15 is a discount code for H15 that I'm not sure if it worked, and the four items I purchased were supposed to be free shipping on the website isn't a great experience to checkout. Also, I'm waiting for an exchange for an item that wasn't made in the correct size.
The customer service is terrible
Could you not buy anything from them? The customer service is terrible. You can't speak to a live representative. There's no actual tracking number to track when they ship your products. They send your items in separate packages (so they can claim). I haven't received your ordered items after several weeks. Don't order anything from them.
Additionally, I'm waiting on an exchange for an item that was not the correct size
H15 is a discount code for H15 that I'm not sure if it worked, and four items purchased are supposed to be free shipping on the site is not a good experience for checkout. Additionally, I'm waiting on an exchange for an item that was not the correct size.
Love the shirts, but still waiting to exchange sizes.
I I love their designs and once they Exchange my extra large shirts for larges which was my first purchase, I can't wait to buy more. the shirts are cool as hell! but I made the mistake of ordering my first three shirts and extra large, because on some shirts that is my size, but hard daddy seem to run a bit larger, so I definitely need to exchange my three extra-larges for larges. the problem is I put my request for a return some time ago and have yet to receive any sort of acknowledgment whatsoever, which is very frustrating. not even a confirmation email that they have received my exchange request. that is to their detriment because I will become one of their number one customers and give them rave reviews once they make this exchange for me. I plan on buying many many more.
She informed me that the product was fantastic
I am not a fan of buying new clothes since everything that can have to do with the expenditure of money is a source of discontent for me. However, I do have my wife, and she loves dressing up in stylish clothes. She keeps me shopping for new clothes, and I wouldn't say I like them. Recently, she decided to buy some clothing for me by herself, with no need for my presence. It was an unexpected gift. She opted for this online store and purchased several boxes of clothes. In reality, she ordered two packs of clothing due to the sheer amount of clothes to count. The lady who bought the clothes made me write this review as she enjoyed the whole experience of shopping here. She informed me that the product was fantastic.
I'm satisfied with the service
I'm satisfied with the service you're offering, but if you created the shirts using cotton or rayon instead of polyester, I'd like to be willing to pay more. Your search bar could use some more specific assistance. There was a shirt that you owned that read "cocktails served here" I entered those exact words, included cocktails, and also added retro and mid-century, but the shirt didn't show up. I would have purchased it if I had been successful in finding it. When I searched for some midcentury-style shirts not were any clothes found. However, there are a lot of clothes. The only thing is to become more particular. A lot of other options appear when you type in the search term. Thanks.
Overall, very good
Everything was fine. The photos are great. Overall, very good. The discounting was clear and stimulating, -- it helped keep me motivated. I came across the Pride collection, and we are grateful to you for this. I think I'll come back to look at flash sales after I've built an outfit for summer.
The website isn't user-friendly
The website isn't user-friendly. Prices change frequently. Shipping is confusing. I would like to know the items by price, mainly when it is necessary to pay a bit more to save money. Select All Items Under $19.99; everything was less than $19.99.
Three for $60 is an absurd deal. Buy 3 for the price of $60; however, only certain items. What is the reason why Flash Sale shirts not be included in this offer?
I'm happy with the look of them
I like the fact that the images depict both sides of the shirt. It is also possible to zoom out to reveal the specifics. I bought five just a little time ago. They arrived, and I'm happy with the look of them. I wore one today and have had several people comment on how cute it was.
Thank you so much
As a professional entertainer, I'm always seeking something new and unique regarding music ties or elegant fashion shirts. This has been my only location to look. Sometimes, I am lucky to discover an item in a second-hand shop. However, not in the way of typical retail. They are not available in stores. I live near Big D, Dallas, Texas. There is no stock. Thank you so much.
I am looking forward to receiving my order within about ten working days. Suppose.
It's difficult to provide an opinion right now
It's challenging to provide an opinion right now. There's a reason that certain clothes are tiny and that's a problem! I'm hoping that my dad's product, a t-shirt for my dad, won't be too big! Some companies I buy from, particularly in China.
The hawaiian shirts look amazing
The Hawaiian shirts look amazing. My only suggestion is for customers to be able to choose any of the designs for the shirt color they'd otherwise picked. For example, Cross or flag on an "ANY" shirt.
This is your first and final purchase from me
You provided free shipping until I utilized the HD15 coupon that your website provided me. Fifteen percent off $99 or more is not less than $79...the minimum to receive free shipping. Therefore, your 15% discount was transformed into a 5% discount after you added $10.90 in shipping costs using your discount code. Poor form. This is your first and final purchase from me.
The minimum for free shipping is 89 dollars.
It was not too expensive
This is my second time buying from you. I was initially nervous because the process was a bit slow, and I was unsure if I would get the item; however, it did arrive, and I was happy. The hat I ordered was not as big as I had hoped I would get. However, it was not too expensive, and I didn't need to be concerned about it.
I'm pleased with what you're offering
I'm pleased with what you're offering, but if I produced the shirts with cotton or rayon rather than polyester, I'd like to spend more. Additionally, your search bar requires more specific guidance. There was a shirt that you owned, and it read "cocktails served here" I used the exact words, added cocktails, and added retro and mid-century, and the shirt didn't appear.
I would have purchased it if I had been able to locate it. When I entered some midcentury-style shirts, not any of them came up, but there were a lot of clothes. A lot of other options appear when you enter the search term. It's just that you need to become more particular.
I've spent a lot of time searching for the best way
I've spent a lot of time searching for the best way I can find the lowest price on this website. Pricing is incredibly frustrating/confusing because just when I think I've got enough shirts to get one "free," I realize the last one was on "sale," therefore, I've negated my savings?! (Why are Flash "sales" when they reject the entire concept that "buy more" deals?!)
What caused me to consider giving the item a "1" rating (and I remain skeptical that I'm too generous, given the frustration I've experienced in the last few weeks) can be traced to the way I typed in the email I used to sign up with (agreeing to receive emails, something I don't like at all costs) only because the website claimed I'd be eligible for 15% off... however, after three days the discount code has never been sent to me?
In all honesty, I was tempted to cancel the entire order; however, after spending four days on the site today, I'm not going to have time in vain to find a different gift to buy for Father's Day for my husband. (I'm just hoping the shirts will be worth the effort, time, frustration, and money I've spent!)
I had no option to input one
They gave me three different discount codes. However, I couldn't find the right place to enter any of them. There was a discount 32% code, a 15% discount code, and an offer for free shipping; however, I had no option to input one. I clicked on and entered my payment information, and when I realized it, I was able to place my order, and I could not cancel it.
I'm not satisfied
I ordered the shirts and jacket. Order #HBTQH00106818. The other shirt I called was my son's (5X), and the other was to me (2x). My size is perfect, but 5X was similar to an XL! The jacket fits as a medium. The return had to be sent to China? Seriously? I want to order more, but I am unsure about the size. I'm out of $80, and I'm not satisfied. My friends love my shirt and wanted to know where I purchased it. However, I'm not able to recommend your business.
Taking it away is a scam and bait and switch
I only placed the order due to my qualification in the free shipping program. My total, including tax, was less than $84. After I made a payment to the site, it added a shipping fee of over $11, bringing my total to more than I was willing to pay. It then advised me to spend more money to get the free shipping I already had the chance to qualify for. I tried to cancel the order, but instead, it was accepted.
I am an elderly person with Social Security. I want to receive the complimentary shipping I was given and am eligible for, as well as my original purchase of less than $84, or I need the order to be canceled and an entire refund. I was not a fan of the more significant amount. I can't afford the higher amount.
I am not able to afford the higher amount. But then taking it away is a scam and bait and switch. I want to receive free shipping and reduce the cost or make the order canceled and give me an entire refund.
It's a bit confusing and frustrating
I received an email informing me to click the link to receive the discount coupon. When I attempted to redeem the coupon, I was informed that I could not use that coupon for any listed shirts because they were all reduced in price. I do not understand why you sent me that email containing the shirt's address doesn't allow me to use the discount coupon.
If you send me an email with a message telling me that I am entitled to discounted prices and provide an online link to the shirts and I click on the link, I should be able to apply the discount you offered on the shirts you sent me. It's a bit confusing and frustrating.
It took about a month for the two shirts to be delivered
It took about a month for the two shirts to be delivered. I kept receiving notices that they were on the road, so I was so excited to receive the shirts, they looked fabulous on the internet, but boy was I deceived. I'm an oversized person and ordered 3x to make sure they fit me in a style I liked. The fabric was made of tissue paper.
They were labeled 3x. However, they were the largest size, and they were barely covering my belly of mine. It's a joke. Do yourself a favor, and go to a retailer and choose items you can feel and taste. I am waiting for my refund after having to pay for return shipping. Don't be fooled by these people.
It was very disappointing
The link on the website through Facebook did not allow me to shop since there was no icon for "my cart.' I needed to bring the connection using my browser and then go shopping again. Additionally, the coupon code I received via Facebook did not work after I had placed an order. However, I was unable to get it back through Facebook. I think it was HD19. However, I am unsure if I remembered the correct code since I could not locate the offer. Thus, I didn't get my 20% discount. It wasn't enjoyable.
It's pretty good
It's pretty good; however, when choosing a pair of shorts, I would select one color, and if it appeared out of stock, it would change to a different color when I placed the order but show the larger image of the paint's not available. I had to rectify it before adding it to my cart. I'm seeing that many are not noticing this issue and returning uncolored products.
Websites that aren't as smooth
Websites that aren't as smooth. A shady collection of email addresses with promises of discounts. You'll discover if you have spent more than $90. They also gather your email address when you provide feedback. They'll sell your data, so you should use a disposable email.
They'll be using it to provide "customer care," another junk email to sell products that aren't as effective as they appear.
False advertising First
False advertising First, the Ad for purchasing three or more shirts was a 50 discount - I bought four, and no deal was applied for 50. 2. Ad stated free shipping on orders of more than $79; however, even though my total purchase was $88, I was cost $9.70 to ship. I'm not sure what you're doing. I'll need to wait and determine if the material of the shirts is any decent.
I've already ordered one shirt
I've already ordered one shirt. It took about one week to receive. It is fragile and must be handled with care. But that's what I was expecting. I just ordered three additional.
Reasonable price, good quality, and shipping are acceptable. The style and fit are excellent. Cool tops. The purchase is worth it but not five stars.
I'm still a little confused
The cost of this item increased from the price of 77 dollars to 86 bucks when I purchased it. I thought I would get free shipping and a 30% discount using the HD30 coupon you gave me, and I also ordered two shirts about 10 minutes ago. I'm still a little confused. But I like your stuff.
Awesome hardaddy hawaiian shirts!
After placing an order for a few Hawaiian shirts from Hardaddy, I began worrying about whether I would get my order due to several reviews that said it was a fraud. In addition, the website seemed to offer discounts that I didn't initially receive in my purchase.
When I received an email that said my order was being processed, I tried to cancel my order and expressed my concern. They replied that they'd try to stop delivery but later stated that they could not do this and provided tracking details.
In addition, I asked why there wasn't a discount. For the next few days, I could monitor the shipment, and they could offer the correction and then refund part of the purchase cost to be in line with the discount I believed I was entitled to.
To the tracking details, I received the shirts I ordered earlier than anticipated, and I'm pleased with the shirts. However, I've not had any refund of the cost of the purchase. I'm searching for another one right now.
Another time I wrote Hardaddy and asked about the refund for Hawaiian shirts. I was informed that it would be completed in a hurry, and in a matter of days, I was able to credit my statement.
I was a bit skeptical about whether I would not receive any emails from this business. But they did show up for me, and I'll purchase from them again.
Poor quality and size error.
I ordered a XXL and recieved a shirt too small. Perhapse and 4X would have been suitable. Dissapointed and will not order again. Returning shirt would cost me the freight. Not worth the time you wait or the money. Poor quality.
Everything was fine
Everything was fine. The photos are excellent. Overall, very good. The discounting was simple and very stimulating -- it helped keep me motivated. I noticed a Pride collection, and we are grateful for the opportunity to purchase it. I'm sure I'll return to check out flash sales after I've built an essential summer outfit.
The quality of clothings was too bad!
Don't spend your money! Absolutely a scam! I first noticed that delivery took three weeks since they don't carry the product in the US. They ship from China. Then, I was shocked when I saw the bag. The shirt is skinny and could have cost around $2 to create.
Literally! It's almost the size, and I'll grant them this... however, I tried it on, shook my head, and then tossed it into the garbage can. The material was reminiscent of one of the cheap costumes for Halloween we had as a child. Hilarious.
These guys are swindlers. I was aware of the dangers and pitfalls of purchasing from one of these amateur sites, however, despite my best judgment, I went ahead with it, and I'm to anyone thinking of doing it... Please don't do it! I cannot think of anyone in their right mind to think there was any merit in this shirt.
Chinese products
I purchased five shirts. For each one, the size was off by a few inches. Usually, I wear a large but ordered an extra-large. The actual size is lower than the size of a small. It was impossible even to press. The description of the materials was also incorrect. They claimed they were a blend of cotton. However, they were 100% made of fiber.
If you want to return something, you'll have to send it back to China at the expense of yourself. You're not sure if they'll refund any money until they have received the shirts from China. A terrible experience and I'm now losing over $100 on five shirts I cannot wear.