Editorial Findings
What Is Temu?
Temu is a Boston-based e-commerce platform with a global presence and offices in the US, Canada, Australia, and New Zealand.
Temu offers affordable quality merchandise across 29 major categories and over 250 sub-categories of products sourced from a global pool of suppliers. With something for everyone, Temu has quickly made a name since its launch in 2020, topping app store download rankings and even airing a Super Bowl ad.
Beyond its affordable prices, Temu’s Next-Gen Manufacturing model aims to revolutionize the e-commerce industry, leading to more targeted and consumer-directed manufacturing at lower prices.
Where does Temu source from?
Temu sources its merchandise from suppliers globally, which enables the company to provide competitive prices and reliable, fast shipping.
The platform offers free shipping to customers in the US and Canada above a particular value, directly bringing the best-manufactured goods worldwide to their doorstep.
Is Temu Legit?
Temu is a 100% legitimate US-based online marketplace. Temu was launched in September 2022. Reputable global brands like Lenovo sell through Temu and have set up stores on the platform.
Temu Shipping Times
Shipping times for Temu vary based on the shipping method chosen. Standard shipping typically takes 7-15 business days, while express shipping options are available for faster delivery. It takes 1 to 3 days to process orders in the warehouse, and customers will receive a shipment notification once their order has been shipped.
Temu provides histograms of delivery completions on product pages to give consumers more visibility and help them plan their purchases better by showing the proportion of daily parcel deliveries.
Temu Reviews and Complaints
For Temu reviews and complaints, the platform has an A- rating with the Better Business Bureau and maintains a 100% response rate in addressing complaints. On Sitejabber, Temu has an overall consumer rating of 3.45 stars, with many customers praising the platform’s affordable prices, a diverse range of products, and fast and reliable shipping.
Many customers have praised Temu for its affordable prices, a wide range of products, and fast and reliable shipping. Temu takes all feedback seriously and encourages customers to contact their customer service team with any issues or concerns.
Temu’s Next-Gen Manufacturing (NGM) model
Temu’s Next-Gen Manufacturing program is a unique initiative that enables medium to large-scale manufacturers to optimize their production, inventory, branding, and design decisions based on consumers’ needs and demands. By connecting manufacturers directly to consumers through its platform, Temu provides a better understanding of what customers want, reducing waste and increasing efficiency.
Moreover, Temu prioritizes integrity and social responsibility in all its business dealings, working only with brands, manufacturers, and sellers who share those values. The company has a strict vetting process for its third-party sellers, garnered positive ratings on review sites like Sitejabber and earned an A- rating from the Better Business Bureau.
Temu’s innovative approach to sourcing and manufacturing represents a new generation of e-commerce platforms that go beyond the traditional retail model by shortening the product development cycle and improving demand forecasting with more insights into consumer preferences.
Its commitment to ethical and sustainable practices has helped it rapidly expand and build a loyal user base.
Getting stuff for free on Temu
Many new customers are receiving items for free by earning credits through a social media campaign that rewards users for convincing others to sign up. Some users have received $200 worth of items without giving Temu their credit card information.
Conclusion
In conclusion, Temu has established itself as a safe and reliable e-commerce platform. Temu offers affordable quality merchandise across various categories and sub-categories sourced from a global network of suppliers, enabling the company to provide competitive prices and reliable, fast shipping.
The platform has garnered positive ratings on review sites like Sitejabber and has an A- rating from the Better Business Bureau.
With its Next-Gen Manufacturing program and commitment to ethical and sustainable practices, Temu represents a new generation of e-commerce platforms that prioritize consumer needs and demands while reducing waste and increasing efficiency.
82 Reviews on Temu
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About Temu
Temu is a rapidly-growing e-commerce platform based in Boston, offering a wide range of affordable, high-quality merchandise sourced from a global pool of over 11 million merchants. Through its Next-Gen Manufacturing program, Temu connects manufacturers directly to consumers, enabling them to optimize designs, production, inventory, and branding decisions and reduce waste. Temu is committed to integrity and social responsibility. Its strict vetting process for third-party sellers has resulted in positive ratings on review sites like Sitejabber and an A- rating from the Better Business Bureau.
 (888) 495-8368 |
 [email protected] |
 http://www.temu.com |
 31 St James Ave, Boston, MA 02116, United States |
 373 views
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STAY AWAY - VERY BUSINESS PRACTICES. PROMISE BUT DO NOT DELIVER.
I have tried multiple methods and multiple times to contact Temu. I have spent over 5 hours waiting on hold on a phone call and around 4 hours waiting on their Chat line. Nothing has been successful.
I completed all the requirements of a Promotion including have additional people sign up but they did not provide the promised promo. VERY shady business - make promises and then do not keep them.
I had already ordered twice from them but I will not order again - They are not reputable at all.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is the most important to us and we are constantly working to improve our service quality.
If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes
The product wasn't correct
Please do not sign up for this application, as it will annoy you with free reward offers, but there's no way to earn enough points for these rewards. But I did order some items to try and was sent an utterly opposite item from the one I purchased, and when I asked them to refund me and offered proof that the product wasn't correct, they denied the request. Don't buy it, as it's just another Chinese firm that rips people off!
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is the most important to us and we are constantly working to improve our service quality.
If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes
Invite
Did their invite get a gift When invites try to do it I do not get what I need from them contacted I'm about this and all they wanted. Was my contact list or offer me? C***? Never took care of problemas they. Told me they already had the list I sent invites too? All they were interested in is getting my contact list never. I've got issue resolved
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We would be happy to further assist. Best wishes.
A shady business
A shady business. I received a partially delivered shipment, and when the goods were not obtained, Temu sent me multiple messages and emails stating that they would refund my purchase but would not send the product. BS, it's been over three months, and they have not delivered anything. CS is a nightmare to handle. So long as you are aware in advance that the product is rubbish and that the company cannot be relied upon .....
Highly inaccurate
Cheap products, yes, but quality? In the majority of cases, no. A star rating system is highly inaccurate if you don't know that you're viewing the overall score of the seller and that the reviews aren't relevant to the item you are considering. When you sign up for an account on the site, be prepared for three to five daily notifications, SMSes, and emails.
Temu-after almost 100 items purchased
I am loving this new app. Delivery has been above average, most parcels are small enough to fit in the mailbox. For the price I pay on average, the quality is as good or better than items I have bought for more money. I look forward to my texts from Temu. They always have something new, on sale, or clearance and they know what I like!!
Untold costs
Ordered 7 small but cheap items for $ x amount which showed individually on credit card statement,HOWEVER A CURRENCY CONVERSION FEE HAS BEEN DEDUCTED FOR EACH ITEM.
WARNING ⚠️ be aware as nowhere is that mentioned their advertising.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is the most important to us and we are constantly working to improve our service quality.
If you don't mind sending us your order ID, please email me at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you resolve this issue as soon as possible. Best wishes, Chuck
Makes my room so pretty at night <3
This starry projector light is not a need but definitely a want!! So happy that its exactly like how it was described online because it makes my nights so much prettier and brighter. It produces so much light that its actually impressive and the remote makes it fairly easy to control. The temu reviews are positive and i see why
A better understanding
So far, a 4. There is no clothing or shoes ordered, only kitchen and gadget things like that... I'll be sure to go back and review the items after I have a better understanding of the design and usefulness of the gadgets. The first order was placed on the site today. It could be my go-to for trinkets, golf tees, and other things! So damn cheap. Let's find out what the quality is once I have received my very first package for $130.00
It's a scam
I already registered; I deleted this application from my phone because they promise gift cards, but you must invite others first. Also, they must install the app before receiving it, which is what I completed. A few of my acquaintances downloaded it, and then after waiting for other friends to follow suit to accomplish the task, they couldn't discover the gifts. It's a scam that has wasted my time.
Hello Jennifer, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at [email protected] so I can help you investigate your rewards issue right away. Best wishes, Chuck
A customer service representative
The items I've purchased from Temu. My biggest issue has been getting rid of a couple, but they did deliver to the size. I tried following the instructions on returns and then got a credit. No luck so far. I want to order it once more if I can contact a customer service representative.
Hello Barry, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is the most important to us and we are constantly working to improve our service quality.
If you don't mind sending us your problem, please email me at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you resolve this issue as soon as possible. Best wishes, Chuck
I will not be purchasing
I attempted to purchase an item, and it claimed no shipping charges until I input my credit card details. It then stated that it was the $20.00 minimal amount to pay. I understand the need to charge shipping, but the cost must be clearly stated upfront rather than waiting until check out. I will not be purchasing from a firm that offers this.
Hello Roland, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best, Chuck
It was a mistake to purchase
The shoes aren't a good fit for cheap China. The dresses are lovely. The price I received in my initial email from them was less than what I searched for. I called them, but it was a mistake to purchase from them. The item looked great on the computer, but at a meager price, so I had to throw them away. I made a mistake. Be mindful of the fact that you get the value you pay for. Do not buy shoes. It's a pity!!
I bought shoes love them
ordered a pair of runners were 10.97 think, got a price adjustment of 2.50 and when arrived loved them. good quality but did need at add an arch support also purchased from Teum
have ordered 18 times, great prices for balloons, love their earrings, have so many now and have 3 dresses that I love
Hello Jeannie, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is the most important to us and we are constantly working to improve our service quality.
If you don't mind sending us your problem, please email me at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you resolve this issue as soon as possible. Best wishes, Chuck
I'm not yet satisfied
I'm not yet satisfied with the experience. I will likely be one of the new customers trying the online retailer. I made my purchase and was scheduled to receive it, and I only see that the order is delayed. Also, I was given a credit of $5. This won't alter my mind to make this my first and last purchase.
It's fully assembled
"Waist Trainer' is NOT as depicted! The picture has it opened, yet it's fully assembled. The zipper does not allow you to wear it. It's the most absurd rip-off I've ever come across! It is small, so it cannot be pulled upwards over the hips, thighs, and butt or back across the shoulders, head, and stomach. IIt'st'sistake. What's up with you?
Hello Michael, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Chuck
Where did you deliver my orders?
I got email that my orders were completed and delivered, but I did not get my orders. What a joke! Wasted my time for calling and calling.
Don't use this shitty Temu.
Great for doing nothing at home
Personally I wear these when I’m just lounging at home. V comfortable and the fit is also pretty good and loose. The length of the shorts are also really nice but I wish that it was delivered faster. The fabric is also kind of stiff and hard but im okay with that
Decent gloves
Never really expected a lot from cleaning gloves as long as they managed to protect my skin so I don’t really have anything to say about these bc they’re pretty effective I guess. They don’t really fit perfectly on my hands but that’s to be expected with a lot of cleaning gloves. I do like the color tho :)
Great blender
I was really excited to get this because I’ve been looking forward to making smoothie bowls with my kids for the longest time :) While the lid doesn’t exactly fit into the machine (like I have to really push it down and make sure its secured before doing anything), it still gets the job done and we just laugh about the possibility of splashing smoothie chunks everywhere <3 So many fun times so thanks Temu!
More relaxed now
Got this for my back thats constantly aching so i roll it out at the end of every day and it helps release all the tension. One thing though is that its a bit harder than I expected from a foam roller….duh I expected it to feel like foam but this one felt a bit harder than that so what I do is I just don’t go as hard on it. Still gets the job done so I’m happy
Great hair removal but short battery
You should def buy this if youre over having to go to the salon for a laser bc this lets you do all that by yourself at home but the one thing that i did notice is that the battery doesnt last v long. I kinda gave up and just leave it plugged everytime i use it but its still much cheaper than going to a professional.
An okay purchase…p satisfied
I like that these razors come with a lot of extra heads so that you don’t constantly have to buy a new one every time….before I realized that they probs include a lot of extra heads bc of how quickly the blades get dull. Not too mad about it especially with the bargain prices these were sold at but don’t expect them to last too long.
Amazing blanket but delivery was meh
The blanket itself is super thick and fluffy and comfy and everything I’d want in a blanket but the delivery was late and that made me feel very :/ like tbh i dont really get why temu things take 2 weeks to get delivered but i just think abt the free shipping + the cheap prices + my cuddly new blanket to calm myself down.
Eventually passed the doggy test
Just gotta say that I thought it was a p good bed because it was big and fluffy and soft but our little pup didn’t really take to it immediately. Have lost track of how much he snubbed this bed but he eventually warmed up to it I guess and sleeps on it now (sometimes). Idk maybe it was the strong smell that came with it but that’s what you get sometimes with new things.
Does what I need it to do
This duffel bag has a lot of space in it which helps when you have kids running around like me and never know what you’re going to need, especially when traveling. I will say tho that the zipper doesn’t open and close as smoothly as I’d like but it’s a decent bag to bring on your vacations.
Okay shorts
Was expecting more tbh but that’s on me for thinking i could get quality and price from Temu. really thought that the denim would feel much softer idk it looked like it would in the picture but maybe i just need to run it through the wash a couple of times???? Stiffish fabric aside, it fits p well tho! Good for the price!
P good denim
I really liked the wash bc it ain’t too dark or too light but I gotta say that it feels kinda loose in some places which I wasn’t expecting but I guess you can’t really win all the time with jeans. Finding a pair that fits amazingly is p much impossible for me but i still hoped that this would….but not too mad about it because my friend said I still looked fire so its still def a keeper ;)
The light is ayt but the adhesive strip was 😐
Waddled on over to Temu because I was in need of a new lamp for my study desk and I didn’t wanna spend a lot for a light. Finally got it delivered and was about to install it but the adhesive strip literally gave up on me. Idk if it was the material of my desk or if it was really the adhesive strip but I ended up having to get some new adhesive from the store just to stick it on. The light 10/10 works tho so no complaints!
The delivery tho D:
Pretty satisfied with my polaroid camera ngl like the fact that it comes directly from Fujifilm reassured me a lot and I’m just out here trying to take as many pics as possible because it’s so fun lmao but my only issue was the delivery time -_- I know that Temu tells you to expect your item like in 2 weeks or smth but my order was delivered a little over that which im not too angry about esp because they gave me some credit to make up for it but still. But i guess it ain’t the worse thing in the world considering that this camera is fr my newest obsession 🙂
Items are okay i guess
My friend kept talking about Temu and how the products are super good and super cheap so I decided to buy a sports bra just to see if she was right. I mean….it’s okay but certainly not the b e s t. She was right when she said everything is hella cheap here and its certainly not the worst thing I’ve ever tried on but I’ve definitely had better from them more expensive brands. Was overall a pretty good purchase but make sure that you don’t expect luxury quality especially with the prices :>
A Pleasant Surprise
Admittedly, I've only had one experience with Temu, but I will order from them again. My items arrived in a timely manner, and none was damaged or disappointing. I wish there was a way to like or favourite items as that would be very convenient. I find their website a little chaotic, but nothing really off-putting. In no way is Temu a scam. I will continue to order from their website, not their app because I believe it to be less intrusive. I would caution against ordering expensive items, though. Keep it budget-friendly, stress-free and fun.
Hello Benita, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at [email protected] so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Chuck
Belated gifts for my granddaughter
I loved the two sets of Lacey socks that did arrive here on time from FedEx. The crochet gloves w embroidered flowers were sweet. They were out of black. Otherwise, it would have been nice to have it for my girls. Even though they were a tad thin, I paid a reasonable price, but at least I didn’t have to make them.
I ordered discounted necklace pieces that my Grandchildren & I can hang pendants on. The price was fantastic. It was a great price for so many. So it was a lucky find. I spent a lot for my budget & if I had the money to spend, I would have ordered the green snake pin for $1.88, 10 pairs of the 925 authentic freshwater pearl drop earrings & the 60 pairs of earring wires for the low price of .71 cents for all.
Where else can you buy genuine tiger eye strand beads for jewelry making for future craft projects? To me, this is the wholesale price. I ordered the boho vintage print beanie cap for my granddaughter @ $3.77 w elastic, but it was substituted for a scarf-like wrap of different colors & nature & will not use it at all. I wanted the floral crochet gloves in blue w flowers, but they were out of stock. All in all, I have recommended this TUMU site to a business & my friends.
Hello Katherine, thank you for shopping on Temu and sharing your 4-star experience with us! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-480-8368. Best wishes, Chuck
I keep seeing people get it for free but I always have to share it to get it for free which doesn’t always work. And it takes a long time for me to get stuff before they have a limited amount of time of gifts which I find very annoying
Hello Ruth, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat, email [email protected], or call us at 1-888-480-8368 so that we can help you look into this issue right away? Best wishes, Chuck
Good DEAL!
They gave a lot of coupons and discount and flash sale so i always manage to snag a bargain, i read a lot of reviews on the items and also sizing that helps.
Got my item safe and sound like what they put on the sites
I ordered a pair of home sandals and kitchen items and they arrived safely on the 11th day within what they promised!!! And whats most important is they look like the pictures sooo im satisfied
Hello Kaley, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at wholesale prices. You can shop with peace of mind knowing that all of our payment links are secure and PCI-certified. We work with UPS and USPS to ensure that packages are delivered timely and efficiently. Most packages arrive within 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If you don't mind sending us your order ID, please email me at [email protected] so I can assist with your order tracking and refund. Best wishes, Chuck
Absolutely !! Thank you for being real and for your honest comment about this Temu website; they are horrible ! You are right!!
One stop shop
Got everything i needed in temuand the site is pretty great! There’s a lot of products there so it’s not easy to check thru everything but the search bar helps to find the things i need. I love that i can buy a bunch of things without having to move froom one shop to another so i’m really glad that temu has so many products. :) :) :) Their really legittt!
Substandard chinese bullshit
brought to you from the makers of covid and spy baloons had another order for 600.00 but changed my mind after this baloon incident fuck china
Junk
Bought 67.00 of merchandise never received receipt showed me online the cost. 67.00 charged my acct 101.00. tried to dispute purchase, said they would refund money, I wanted to send merchandise back, they said to keep it. They charged my acct 101.00 tried to dispute thru credit card, with no luck. All had was receipt online. DO NOT USE THIS WEBSITE. SCAMMERS. I lost 101.00 dollars
Hello Bette, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at [email protected] so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Chuck
They changed the price after item was in cart
SLEEZY!!! I clicked on a you tube ad for temu advertising a $3.00 art sand circle. Today it changed to $17.98!!! I deleted it. Too bad, I was happy before but I'm done with them now!
Hello James, thank you for reaching out. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html or [email protected] so that we can help you look into this right away. Best wishes, Chuck
Terrible customer service and shipping experience with Temu
After hearing my brother rave about it, I was looking forward to trying out Temu. However, it was a total nightmare! I made an order on December 1st, with an estimated delivery date of Jan 15th-20th. Now it's January 30th, and I've never received a single update regarding my order.
I've had constant contact with Temu. However, I receive an innocuous response that tells me to hold off for 15 days to receive an update. What is this? They can keep delaying the delivery, and they will never refund my money so long as the tracking information is kept up to date at least every fifteen days. This has been a significant headache for me and a total wasted time. Our brothers had great experiences with Temu.
However, for me, I've had nothing but frustration. If I receive another generic reply from them without reading my message, I'll lose it! This is not awesome, Temu. Not cool at all.
Hello Kerry, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at wholesale prices. You can shop with peace of mind knowing that all of our payment links are secure and PCI-certified. We work with UPS and USPS to ensure that packages are delivered timely and efficiently. Most packages arrive within 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If you don't mind sending us your order ID, please email me at [email protected] so I can assist with your order tracking and refund. Best wishes, Chuck
Very impressed with Temu
I advice everyone who doesn't know about Temu yet to try it and you won't regret. Ever since I found this company, I don't shop anywhere else. Their items and prices are fantastic. No matter what you may be looking for, TEMU has it. The jewelry is so beautiful and sparkly. I recommend them highly.
Highly recommend
I was a little iffy but decided to give Temu a try . I received my order (20 items) in under 2 weeks. 5 days earlier than the date given. Everything is great and I'm really happy with prices, quality and arrival time. .I have been very pleased with the quality of the merchandise and even happier with the prices! I highly recommend looking at this site!!!
What an excellent app!
Man, oh man! What an excellent app! The merchandise is great quality and the prices are amazing. I'm amazed at the gigantic selection of products. I can find almost anything I'm looking for. Most of the products that I have ordered have been spot-on and have had few disappointments. I tell everyone about the great deals I've gotten here!
Forever
Ordered, shipping takes forever it’s not no Amazon, been 10 days
Hello Bobby, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at wholesale prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you wouldn't mind sending your order ID and a screenshot of your review details to me at [email protected], I would be happy to look into this issue for you right away. Best wishes, Chuck
Amazing
Temu is amazing! I'm addicted, placed 11 orders in barely over a mo. prices can't be beat, many of their products are also available on Amazon. turnaround is surprisingly quick. I've not returned anything so far. I was leary at 1st, 1st order was very small but since I've gone nuts.
Not worth it
I ordered on 12-27-22 and got a notice on 1-14-23 that the order was undeliverable. I don't have a problem with delivery anywhere else disappeared.
Hello Shari, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu’s Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the “Your orders” page, and click “Return/Refund.” If you wouldn’t mind sending your order ID, please contact us through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-480-8368) so we can help you resolve your issue. Best wishes, Chuck
Beware!
Beware of downloading the Temu app! To make you a new customer, they send you a picture with $100 gift coupons as a trap to make an account with them, without mentioning the requirements of spending money over $100 or $150 in order to receive the "GIFT". Keep in mind the same products are on Aliexpress for cheaper price/free shipping as well. They have a camera icon as well as google to upload a picture of the product and search all places. Good luck!
Hello Veesla, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat, email [email protected], or call us at 1-888-480-8368 so that we can help you look into this issue right away? Best wishes, Chuck