Frequently Asked Questions
What is Cotosen?
Cotosen is an online retailer that offers a range of products, primarily focusing on men's fashion and outdoor gear.
Is Cotosen Legit?
The legitimacy of Cotosen is a topic of debate as some customers and review sites report satisfactory experiences, while others label cotosen.com as a scam shopping website based in China.
What do customers say about Cotosen on Reddit, BBB, Trustpilot, and Sitejabber?
Customer reviews of Cotosen on various platforms present mixed opinions. On Reddit, posts about Cotosen range from sharing coupon codes and discounts to questioning the website's legitimacy. A complaint on the Better Business Bureau (BBB) highlights an issue where a customer received the wrong item and was only offered a $5 credit instead of a refund. On Trustpilot, a reviewer describes a negative experience, calling the product they received "shockingly shoddy" and accusing the company of being fake. A review on Sitejabber labels Cotosen as a "total rip-off," with the customer receiving merchandise that was not as described on the website and experiencing difficulties with returns. These reviews suggest that potential customers should approach this retailer cautiously due to reported issues with product quality, incorrect orders, and problems with returns and refunds.
52 Reviews on Cotosen
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About Cotosen
Cotosen is an online retailer specializing in men's fashion and outdoor gear. Cotosen.com offers a variety of products, including clothing items such as shirts, pants, jackets, shoes, and accessories. The website is designed to provide an easy-to-navigate shopping experience, with products organized into categories and subcategories. Customers can browse the different sections, view product details, and purchase directly from the site -> https://cotosen.com
 525 347 9176 |
 [email protected] |
 https://www.cotosen.com |
 Lockhart Road, Wan Chai, Hong Kong |
 515 views
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Watch Out - Don't Buy - Warning
False advertising - they use other company photos and descriptions. Their product are below sub-standard. They do not abide by their own written Return Policy. Poorest service goes with rubbish products. I suggest avoiding Cotosen like the plague. Buyer be warned.
Boots from Cotosen
What you see in the pictures is not what you get, the Brown Martin Boots when they arrive, which they did are made of plastic , there are no eyelets in the lace holes and they look to be spray coloured. Very dissapointing didnt read any revues prior to purchase the fact that google flood the net with there adds gives them credibility dont be fooled.
COTOSEN IS A SCAM SITE
BIGGEST SCAM EVER! I ordered 3 shirts and 1 pair of shorts..... I just got my order......Only 1 shirt, which I didn't even order. DON'T ORDER ANYTHING FROM THIS COTOSEN.COM!
Cotosen.com reviews: Cotosen Is Not reliable!
I bought a top on the 30th of June 23 when it arrived. The quality was very cheap and didn't resemble the item on their web page; they paid via PayPal, and these people ignored them too and offered a partial refund that they won't allow to accept. Please be aware of COTOSEN.
Cotosen clothing and gear review
Pictures didn't include the wearer's right side. Most photos were taken from the wearer's left or back. An image that appeared as if the gloves were fit to be put in some of the front pockets was dark, and truthfully, it was not plausible. It would also be better to mention "pocket for full-sized phone" or "secure wallet."
Cotosen erfahrungen - It was a pathetic quality
I purchased a linen t-shirt from these thieves. It was a pathetic quality, low-end, and thin appearance, not even close to the product on their website. They did not respond to messages. It's a shame to rip people from their cash and discredit their trust in buying online. If I could award the company zero stars, I'd.
Unhelpful after-sales support in EUROPE REGION
If I could score this review lower than one star, I'd purchase an American-style ethnic shirt for over 50 Euros. Initially, my order took over four months to be processed, and later an entirely different item that did not resemble what was requested arrived—unhelpful after-sales support. I'll never purchase from the service again.
Promissed refund never received!
The refund I was assured of was never processed! The customer service team seems to have vanished and is not responding to my emails. I returned the items as instructed, expecting a refund, but it never came through. I'm at a loss for all the money I spent. I strongly advise everyone to be cautious when placing an order with Cotosen.
Customer service is beneficial
There was a mistake, and I did not provide the correct address. I contacted customer service to correct the issue, and then my order was delivered. Customer service is beneficial, and I am grateful for it. The shirt was very friendly and accurate to the size. I'll surely be ordering more next time—Purchases from this company. Great shirt quality. True to the size. My postal service messed up in the middle of Christmas and returned the package to them. They immediately rejected it, despite it not being the fault of them. I think they did speed up the shipping process to deliver it on time. ....Love the way they handled it.
The experience was pleasant
The experience was pleasant, and I found some nice shirts I'm looking forward to wearing. It takes an extended time for my purchases to arrive. I'd be grateful if you'd be grateful if could email me to notify me of the products I'd
The most comfortable
This shop is incredible and is a must for all millennials and teens—The most comfortable and top-quality items. I could see myself getting promotional offers and shopping their items on Instagram for the most popular streetwear site yet for low and sensible prices.
It's great
I purchased a pair of shorts and an oversized sweatshirt for my husband. I ordered that was too big, but when it was delivered, it fit perfectly! It was a hit with him! It's great that it doesn't look cheap in any way. Overall, a great product and of good quality.
A satisfied customer
The range of streetwear is incredible, and the prices are difficult to beat. I've made several purchases and am pleased with each. There was only one issue when ordering, and they quickly dealt with it and even did more than ensure that I was a satisfied customer.
The worst item I've ever puchased
I paid $40 for cargo pants, which arrived after over six weeks. Upon arrival, the quality of the pants was highly disappointing. The material was substandard, and the construction was poor. What were supposed to be pockets were merely stitches made to look like pockets. The pants were so poorly made that I wouldn't even consider giving them to someone in need; they were an embarrassment. The quality was so low that I wouldn't repurpose the material as shop rags.
Common criminals
Disgusting 100% fraudulent company. They use stolen images from other websites to advertise clothes, then send out utter garbage, exceptionally poor quality items which bare no similarity to the items bought.
Then, despite the ‘about us’ section of their website stating the company is based in Bellingham, London, and the goods being shipped from Ipswich by Royal Mail, they then insist on the items being returned to mainland China.
They score extremely badly on all review sites and PayPal are also of no help as the payment address is located in China, none of which the consumer is made aware of at any point during the transaction.
Absolute fraudsters.
DO NOT USE.
Big Rip off
Don't buy from Cotosen Shirts are paper thin, does not look like picture on the internet. Sent me the wrong size and will not give a refund but will get me a $14 voucher. and I paid $34 for the shirt. took 5 weeks to get.
Waste of money and a big rip off.
This stuff is trash and all wrong items sent.
Absolute trash. I ordered a large, they sent a two-XL instead. The shirts do not fit right. They are too small and sleeves are way to short. I used their sizing chart and it,s wrong on every level. I emailed these issues to their service and was told to keep the shirt that I paid $26.99 for and they would give me a company voucher for $13.00 on my next purchase. Their words " With regard to the item you have received, we suggest you to keep the item and accept our offer which is a $13 voucher as compensation. A voucher is a kind of discount code where you can use for your next purchase. Kindly please be informed that this is not refundable money. " Total scam . Please save your money and aggravation do not buy anything from them. Spread the word and send the websites that let them advertise on their channels to get rid of them.
START CLASS ACTION LAWSUIT
waited 2 months for a completely different item than ordered. . only selected one star because I had too to write this review
Fraudulent website - DO NOTUSE
Absolutely disgusted with this fraudulent company. I paid $140 for 5 sweatshirts and after a month, received one, which had no similarity to any of those ordered.
Absolutey certain this is a fully fraudulent website.
DO NOT USE
Wrong product
The item I ordered was not
sent! Got a completely different item!!!!! Ordered mens leather coat. Got womans fleece jacket!!!!
I want my money back from these scammers
I want my money back. I got scammed by Cotosen.com.
By doing a reverse image (plagiarism) search through Google image, I found that Cotosen used images of high quality clothing as used by farfetch.com, celebsleatherjacket.com, walmart.com, ouku.com, amazon.ca, farfetch.com, and yorkloves.com. Thne shirt I received was not at all like the quality of the image on their website.
I want a refund for my purchase of Men's Outdoor Vintage Colour Henley Collar XL Khaki Shirt, which was sent to my address in Australia and had the price as $29.99 plus delivery of $10.99 to be a total of $40.98, but when I looked at my bank records it showed I had paid $60.68. When I discovered this I found the price had quoted was in US dollars, even though they advertise in Australia and the faulty shirt was sent to an Australian address, and when I look in Orders on their website it still says $29.99 (no mention of the currency) even though their address is in Hong Kong and my bank payment records shows it was received in Kent County Great Britain. I discovered in my reverse image research using google images, that I could have bought the same shirt from aliexpress for $AU39.13 including delivery, and I am tempted to place this order to see if it is as described instead of the one I got from Cotosen.
The shirt is useless. There is a white mark about 4cm long on the front of the shirt, it looks like a trace of bleach, the button holes are not holes and it is impossible to button up the shirt, and the dye on the shirt is very blotchy.
Moreover I cancelled my order on 01/01/2023 the day after I had placed my order and two hours (14:39) before they sent me an email at 16:35 to say the shirt had been shipped. I did this after reading so many bad reviews of Cotosen.
I will continue to request reversal of my payment made to them, through the process called Transaction Dispute by my bank, and as a precaution I cancelled my debit card, please see the reviews below which describe them as a scamming company.
I got email replies from them, possibly because I send all email correspondence to my bank, an first Norman of service at cotosen.com offered me a voucher for $11 (unclear if this is $US or $AU), and when I asked for their address to send it back to them for a full refund, I got a reply from Arganda Jen, with an offer of a partial refund of $8. I got their address from Arganda Jen of Cotosen so I can return the shirt. It is Receiver: Liu Rongfeng
Address: Tuode Industrial Park, 1st Road, Jiaoli East District, Zhongtang Town,
City: Dongguan
State: Guangdong
Country: China
Zip Code: 523000
Phone number: 13713088707
And I wonder if their Hong Kong address is correct because when I look up the address on their website it is Unit 17, 9/f., New Mandarin Plaza No 14 Science Museum Road, Tsimshatsui, Kowloon Hong Kong, but I can only find Import Genius as the occupants.
And when I dial +85253479176, which is the phone number on their website, I always get a recorded message saying "The number you have dialed cannot be reached at the moment. Please try again later."
And I found another 3 addresses for Cotosen as being in Wan Chai, Hong Kong Island, Hong Kong where they also trade as Topin Trading, and Room 1501, 181 Queens Road Central, Grand Millennium Plaza, Hong Kong, where they as Fashionicon Trading Ltd (is it a con in fashion?) and another in Santa Fe California 90670 (as recorded by bbb.org see below)
When I did a search of Cotosen reviews I found an extraordinary range of negative reviews which reported them as a scamming organisation from:-
1. au.trustpilot.com
2. productreview.com.au
3. sitejabber.com
4. 99consumer.com
5. scam-detector.com
6. de-reviews.com
7. bbb.org [https://www.bbb.org/us/ca/sant-fe-springs/profile/online-retailer/cotosen-1216-1633982/details#all-alerts]
8. reddit.com
9. Watchlist Internet (based in Austria) [https://www.watchlist-internet.at/]
10. scamadviser.com
11. quora.com
12. YouTube Cotosen scam
And 17track.net, the tracking platform they use, also has a terrible reputation, as being used by scamming companies.
Kind regards,
Garry
Stay away from Cotosen.
It is a fraudulent company operated out of China. The products are of poor quality, not as represented. Wrong sizes and products are frequently shipped, and the only credits offered are a fraction of what you paid and only after customer ships to China.
Cheap Toot Looks Good in Photos but not in the Flesh!
I have purchased two items online from this company—an ethnic sweatshirt and a fleece-lined winter jacket. Both looked nice on the website photos. After a couple of weeks, they admitted they could not supply the sweatshirt because it was "Out Of Stock" Why to advertise it then???
The jacket did arrive eventually from China and it was constructed of a thin cotton material very badly and obviously would not stand up to a winter's day anywhere in Europe let alone North America.
This range of clothing is supposedly inspired by Ethnic American Natives. Well if they are relying on this kind of protection they are all going to be dead by spring! Absolute Crap
All manufactured in a sweatshop in China!
THE WORST PURCHASE I'VE EVER MADE.
Only two of the eight items were correct - one hat and black shorts. The balance of the order is so horribly wrong and poorly made. This scam is simply unbelievable.
Everything that I liked about the clothes are completely absent from the product that I've received.
I wouldn't wear this garbage if they gave it to me for free.
My purchase from Cotosen was purposefully misdelivered
Cotosen allegedly provided a fraudulent delivery tracking number for the package I ordered on October 8, 2022. They used 17Track.net to supply tracking information for the "Archer Large Suitcase Hardside Luggage Style: Purple," priced at $59.90. According to the tracking information, the item was supposedly delivered successfully on October 28, 2022, to an address in Queensland (postcode 4160), which is not where I reside in NSW. Moreover, the delivery information listed the item's weight as 0.02kg, an implausibly lightweight for a suitcase. I have initiated a Transaction Dispute with my bank (NAB) to recover the $59.90 from Cotosen, and the process is ongoing. It appears that companies with questionable practices frequently use 17Track.net. I have since seen numerous reviews about Cotosen and 17Track.net, where customers have reported similar experiences.
Wrong product
Don’t buy from this company. I ordered and received the wrong shirt. Couldn’t return it. No refund. They told me to keep the wrong shirt and gave me a 10 dollar voucher. What a joke. What a rip off.
Never buying again from Cotosen EUROPE
While the product photos were appealing, the actual quality of the items was extremely poor by European standards. I will not be making any purchases.
Do yourself a favor and shop elsewhere
I was drawn in by the cool-looking clothing photos on my feed but was highly disappointed when I received my order. The "winter weight" sweatshirts were made of thin, shiny polyester and were completely different from what was advertised. When I tried to return the items, there was zero customer service, and no refunds were offered. To top it off, my order was incomplete, and the company's solution for restitution was a voucher for my next purchase. Do yourself a favor and shop elsewhere.
WTF!!!!
I should have read the reviews regarding this company. Ordered 4 items 11/30 and have not received any items. They give you a tracking website 17 Track an all in one tracking service and it says one of my orders was delivered on 12/29. The only problem is I didn't receive any packages on the 29th or thereafter. The shipping company was J & T out of China and their customer service phone number doesn't go through. Have been corresponding with a "Jennifer from Cotosen" but has been no help. What a scam. Calling my credit card company. BEWARE!!
I purchased a sweatshirt from this company.
I purchased a sweatshirt from this company. The quality was poor and was not fitted properly. It was less than what you would find at the Dollar Store. Customer service was poor. They responded to my concern once, and the next time they ignored every attempt to solve the problem. I have reported them to the State of California Consumer Fraud Unit and the Better Business Bureau. They shouldn't be conducting business in the U.S.
I bought a jacket.
I bought a jacket. The sleeves were too narrow in the front and were tight on the chest. It was a size XL, not the usual L I typically get. I returned the jacket, which cost me one-third of the price of the garment. There is no refund as of yet. So let's wait to see. My recommendation from this company is don't bother. Small sizes and apathetic customer service. More to come
Don't waste your money
3 out of 4 items were substituted for items that I would not wear without advising me.
The one correct item had holes I could put my fist through.
Don't waste your money with this rubbish.
So far they have only agreed to refund about a quarter of the price, which is still overpaying by 90% for the junk that I have received.
Not a fake online shop.
It's been three weeks since my order has had no updates. This "arrived in my country" and hasn't changed location since. It's doubtful that it's in the United States. They are Chinese fraudsters. Please take a look at their names in the 5star review here. They're such obvious fakes. There is no customer service; it's similar to Indian fraudsters. Do not do business with these Chinese scammers. Make sure you do business with actual firms. Not a fake online shop.
This is the most awful company
This is an awful company. I've been trying to find a number and discover where to return an item or get someone to return an email from the many I've sent. I have received no response. Don't buy something from them.
Beware of these scammers and liars
I'll try to be as honest as I can. Beware of these scammers and liars. I purchased five shirts, and they were made from cheap materials, the wrong sizes, and the printing on the shirt was sporadic and off-center. I would never have bought from them if I had known they came directly from Hong Kong. My wife told me that I committed a colossal error by not checking reviews about these scammers, and I'm here to inform others of this scam and tell them not to purchase it. Some people even put positive reviews on this site. It's a FAKE & a SCAM! $100 in the toilet. It's not going to be the same ever again. What goes around will come around again. It's a shame on Paypal for handling this group of CROOOKKKSSSS!!
This is the most unprofessional company
This is the most unprofessional company ever. Their products are not as advertised on their websites. They claim they accept returns, but when you contact them, they refuse to accept returns and will try to scam you out of the money you paid, and their sizes don't the size. I would never purchase from them, nor will I ever recommend them.
The most reliable shopping site
Hey! You're at the right spot. Are you searching for the most reliable shopping site on which you can purchase the top products at an affordable cost? I am sure you'll be delighted.
Excellent service!
Excellent service! All six items were not the right size and were too small. I am wearing XL. This is the size I ordered. They're similar to a Medium. They don't have a way to contact them by phone, and they never respond to my emails. Just tossed away $110. DO NOT BUY ANYTHING FROM COTON.
After waiting four weeks
After waiting four weeks, just one item I purchased out of five came in. I don't know what will be required to receive those items, but for now, I'm just looking to get a refund. I'm hoping that it doesn't take more than a month!
I would not recommend this store
It took more than an entire month to receive the product, and I only received one of the two items I purchased. When I received the delivery confirmation, it indicated that we had received the whole order. When I wrote to them responded with a statement that they could not provide the item. Not accessible to us, and they credited the small amount. We were charged a ridiculous price for a single shirt that was on sale, as well as a costly shipping fee. I would not recommend this store. The shirt we received was small and of poor quality fabric. However, it will cost a lot to return (the customer must pay for the shipping cost for the return).
I am waiting for a reply
Sizes vary. The XL-sized size for the pique polo was not an XL. The Henley shirt that was XL was an authentic XL. I contacted the company to inquire if they could replace the shirt. I am waiting for a reply.
Save money and purchase identical products on Amazon
I received the t-shirt I ordered, and the printing quality was top-notch. The delivery date was a month and several days. They came from China and made me believe that it was a California location company. I ordered XLR T-shirts, but they were too short, and the sleeves were too short, reaching my armpits. You can't even put it on the pans.
Clothes are made of cheap material that come from China
Clothes are made of cheap materials that come from China. They'll give you nothing in exchange, except that you keep the items you don't want. Beware of buyers who wish to return something, the cost of returning it is astronomical. I received $31 for a purchase of $84. Return shipping is required to be first and will cost between $40 and $80.
It's not as high-quality
It's not as high-quality as it appears however it was not the best I've found on the internet. My only complaint was that I checked out was AU dollars and then debited in US dollars. The wife tried to claim a refund for the difference but ended up giving up. You're in trouble if you purchase anything from here and it's not what you expected.
I thought that they were scams
I thought that they were scams, but it's not. Although some things aren't ideal, like a motorcycle helmet, the gloves are excellent. Also, my wife snapped instantly, but here are some great finds and some b, ad, but it's not a scam. But it takes a little time.
I made an order for clothes, not prohibited items!
Hello! I placed an order for a few lovely things (clothes) for my son's youngest and me a few months ago but haven't received anything! What's the matter regarding your delivery service? Is it being delayed by security at the airport? What's going on? I made an order for clothes, not prohibited items!
The clothes arrived about four weeks after ordering
The clothes arrived about four weeks after ordering. I ordered a two-XL motorcycle jacket. It's comfortable at best. I am wearing American XL clothing with plenty of space. A lighter jacket was ordered as XL. is there plenty of room? The coat was put on, and I heard threads break at the rear. At 6'1" 190, it should have been big enough. Make sure you order two sizes larger than you typically wear. This material is generally found in this Asian market, ranging from average to poor. The clothes seem to be made to fit the Asian body. You can order up to three times the size the size you would wear in American clothing.
I was unhappy with its quality merchandise
Getting my item was a bit worrying since it took approximately four weeks to reach me. I believe that these items are from China. I was unhappy with its quality merchandise. However, overall, I got what I paid for. I'm not going on to criticize them, but the next time, I'll order from Boscov's and Macy's.
I'm extremely satisfied
I placed two orders with Cotosen. I received all five items. Just what I wanted to. I love that they have things t could not get from other stores online. They also provide up-to current tracking of my products when they travel through each city before reaching me. I'm extremely satisfied.
I'm having the exact problem
I'm having the exact problem. Chinese items are manufactured cheaply, and their XL size fits as a MED. Getting the money I paid back was a pain, and I'll keep looking for these guys and encourage others to avoid purchasing from them.