60 Reviews
60 Reviews
Rating (1.8)
1 Star
2 Star
3 Star
4 Star
5 Star


What is Cotosen?

Cotosen is an online retailer that offers a range of products, primarily focusing on men's fashion and outdoor gear.

Is Cotosen Legit?

The legitimacy of Cotosen is a topic of debate as some customers and review sites report satisfactory experiences, while others label as a scam shopping website based in China.

What do customers say about Cotosen on Reddit, BBB, Trustpilot, and Sitejabber?

Customer reviews of Cotosen on various platforms present mixed opinions. On Reddit, posts about Cotosen range from sharing coupon codes and discounts to questioning the website's legitimacy. A complaint on the Better Business Bureau (BBB) highlights an issue where a customer received the wrong item and was only offered a $5 credit instead of a refund. On Trustpilot, a reviewer describes a negative experience, calling the product they received "shockingly shoddy" and accusing the company of being fake. A review on Sitejabber labels Cotosen as a "total rip-off," with the customer receiving merchandise that was not as described on the website and experiencing difficulties with returns. These reviews suggest that potential customers should approach this retailer cautiously due to reported issues with product quality, incorrect orders, and problems with returns and refunds.

60 Reviews on Cotosen

  1. Chris
    1 rating

    Absolute scam website

    May 14, 2024

    ordered a jacket off them for £50, took nearly a month to arrive and it was the wrong item, when I contacted customer service I was told that they don't offer returns and I could keep the item and they would give me either a £20 refund or £20 store credit. I told them that I don't want to keep the item as the quality is shockingly bad and it doesn't even have pockets, they replied saying that I could ship the item to them in China but I would have to pay and that they won't refund the shipping costs. I will never order from them again and urge everyone else not to bother ordering at all, I'm now stuck with a cheap crappy jacket and £50 out of pocket

  2. Travis Steinmetz
    2 rating

    Lower Quality Materials

    Apr 5, 2024

    The advertisements for Cotosen clothing are deceptive, as the garb seems high-give up but is without a doubt made with decrease excellent materials. The fabric used on the pinnacle of the shoulders and collars is much like that of a windbreaker, and the buttons are sewn on the left facet that's awkward for US men. The zippers also are hard to zip returned up after being zipped down.

    The cloth is commonly fleece that is first-rate for a few makes use of, however the button holes are sewn shut, requiring a seam ripper to open. The hat additionally had ironed on lettering as opposed to embroidered lettering, which turned into not predicted at the price factor.

    Overall, the shirts have been much less pricey than expected, but nonetheless questionable fee even at the decrease price. Due to this terrible experience, I will not be making any future purchases from Cotosen. Also, transport took round 30 days from the date of order to transport.

  3. Terence Booth
    1 rating


    Jan 4, 2024

    Pictures of boots and jacket were v good, in reality completely the opposite different colour boots matt brown instead shinny burgundy with beige lining,left boot visibly smaller and glue stains between upper and sole.stirrups only on the right boot
    Sheepskin jacket was anything but, plastic and thin skin, synthetic fleece an absolute nightmare purchase, informed Cotosen they offered about 15% refund as has no return address,they are aware they are flouting all civilised consumer law. Dont spend a cent with these guys. check good reviews for non UK style English.

  4. Jim Donohue
    3 rating

    Purchasing Process down

    Dec 31, 2023

    I've purchased items from this website at least 10 times without an issue and I am always satisfied with the product, quality prices, and speed of delivery. The site isn't working properly on my smartphone and doesn't allow my prepaid MasterCard as a payment(Netspend) Very annoying!

  5. Clare
    2 rating

    Inconsistent Quality and Unfulfilled Refund Promises

    Dec 13, 2023

    I bought a couple of items for my son's birthday. The hat fit perfectly. The top my son was wearing fit perfectly and was very well designed. A different top was too big, and another was damaged with an unfinished zip. I've been in contact with the company regularly, but the responses to my emails seem similar to the generic emails offering the reimbursement. However, I have not yet received a refund. It has been ongoing since the end of October, which is now 8th December. Disappointed.

  6. Klaus Kellner
    1 rating

    FAKE Company

    Nov 20, 2023

    Never received items. Can’t track the delivery. Money is lost. I try to use help of bank to get money back. STAY AWAY FROM THIS FRAUD CHINESE COMPANY.

  7. Jeff
    1 rating

    This is a horrible Website to order from

    Nov 9, 2023

    I ordered a pair of Men's boots advertised as leather with rubber soles. I was delivered a pair of Women's dress boots made from fake leather and plastic soles. I contacted their customer service and the best they can do is store credit or I have to pay to ship the boots to China and I might get a refund. I would add photos if it was an option.

  8. Henning
    1 rating


    Nov 5, 2023

    Payed a product and never received the shipment. Also did not get any money back. Scam shop

  9. Miguel V.
    3 rating

    Missing Receipt, Await Response

    Oct 26, 2023

    I was impressed with the designs and purchased several shirts from Cotosen. Although I paid with my credit card, I did not receive a receipt. Instead, I only received an email expressing gratitude for my order, which did not include a list of my purchased items. I took the initiative to email but have not yet received a response. I'm eagerly awaiting both my receipt and order tracking number. Despite this minor hiccup, I maintain a positive outlook as it is my first buying experience from this company.

  10. Derrick Wadman
    1 rating


    Sep 27, 2023

    Don’t be fooled / scammed by Cotosen.

    If theft, lies, or deceit were Olympic events then Cotosen would take Gold, Silver, and Bronze in all of them.

    This is a well planned programme of misrepresentation that ends up costing the customer and no chance of refund or reimbursement.

    If you fill an online order and wish to check it before sending you will be trapped by the programme and your enquiry will be converted to an order and shipping charges and tax illegally added.

    The advertising that clearly states that any order over US$ 99.00 is shipping free is an outrageous lie to convince you to place the order.

    When challenged Cotosen will tell you the money has been used to pay for the shipping and will be refunded after delivery of the goods.

    Another monumental lie as they have a library of pre written generic responses to avoid payment and not address the actual act of theft.

    They must have a small army of autobots who do nothing to resolve problems, and just keep sending the same avoidance emails.

    Along with all the other scammed customers ( 78% ) of total, I urge you to not order from Cotosen or you will regret it big time!!!!!

  11. Milly Mandy
    1 rating

    Watch Out - Don't Buy - Warning

    Sep 18, 2023

    False advertising - they use other company photos and descriptions. Their product are below sub-standard. They do not abide by their own written Return Policy. Poorest service goes with rubbish products. I suggest avoiding Cotosen like the plague. Buyer be warned.

  12. Roy E Holden
    1 rating

    Boots from Cotosen

    Sep 2, 2023

    What you see in the pictures is not what you get, the Brown Martin Boots when they arrive, which they did are made of plastic , there are no eyelets in the lace holes and they look to be spray coloured. Very dissapointing didnt read any revues prior to purchase the fact that google flood the net with there adds gives them credibility dont be fooled.

  13. Jari
    1 rating


    Aug 3, 2023

    BIGGEST SCAM EVER! I ordered 3 shirts and 1 pair of shorts..... I just got my order......Only 1 shirt, which I didn't even order. DON'T ORDER ANYTHING FROM THIS COTOSEN.COM!

  14. Mr S Marsh
    1 rating reviews: Cotosen Is Not reliable!

    Jul 21, 2023

    I bought a top on the 30th of June 23 when it arrived. The quality was very cheap and didn't resemble the item on their web page; they paid via PayPal, and these people ignored them too and offered a partial refund that they won't allow to accept. Please be aware of COTOSEN.

  15. Jennifer McKenzie
    4 rating

    Cotosen clothing and gear review

    Jun 7, 2023

    Pictures didn't include the wearer's right side. Most photos were taken from the wearer's left or back. An image that appeared as if the gloves were fit to be put in some of the front pockets was dark, and truthfully, it was not plausible. It would also be better to mention "pocket for full-sized phone" or "secure wallet."

  16. Tammy Mcqurter
    1 rating

    Cotosen erfahrungen - It was a pathetic quality

    May 10, 2023

    I purchased a linen t-shirt from these thieves. It was a pathetic quality, low-end, and thin appearance, not even close to the product on their website. They did not respond to messages. It's a shame to rip people from their cash and discredit their trust in buying online. If I could award the company zero stars, I'd.

  17. Mark Tancey
    1 rating

    Unhelpful after-sales support in EUROPE REGION

    May 10, 2023

    If I could score this review lower than one star, I'd purchase an American-style ethnic shirt for over 50 Euros. Initially, my order took over four months to be processed, and later an entirely different item that did not resemble what was requested arrived—unhelpful after-sales support. I'll never purchase from the service again.

  18. Robert Neumann
    1 rating

    Promissed refund never received!

    May 9, 2023

    The refund I was assured of was never processed! The customer service team seems to have vanished and is not responding to my emails. I returned the items as instructed, expecting a refund, but it never came through. I'm at a loss for all the money I spent. I strongly advise everyone to be cautious when placing an order with Cotosen.

  19. Scott Heller
    5 rating

    Customer service is beneficial

    May 9, 2023

    There was a mistake, and I did not provide the correct address. I contacted customer service to correct the issue, and then my order was delivered. Customer service is beneficial, and I am grateful for it. The shirt was very friendly and accurate to the size. I'll surely be ordering more next time—Purchases from this company. Great shirt quality. True to the size. My postal service messed up in the middle of Christmas and returned the package to them. They immediately rejected it, despite it not being the fault of them. I think they did speed up the shipping process to deliver it on time. ....Love the way they handled it.

  20. Valeria orozco
    5 rating

    The experience was pleasant

    Apr 17, 2023

    The experience was pleasant, and I found some nice shirts I'm looking forward to wearing. It takes an extended time for my purchases to arrive. I'd be grateful if you'd be grateful if could email me to notify me of the products I'd

  21. Nicole Daly
    5 rating

    The most comfortable

    Apr 16, 2023

    This shop is incredible and is a must for all millennials and teens—The most comfortable and top-quality items. I could see myself getting promotional offers and shopping their items on Instagram for the most popular streetwear site yet for low and sensible prices.

  22. Mistress cutie
    5 rating

    It's great

    Apr 14, 2023

    I purchased a pair of shorts and an oversized sweatshirt for my husband. I ordered that was too big, but when it was delivered, it fit perfectly! It was a hit with him! It's great that it doesn't look cheap in any way. Overall, a great product and of good quality.

  23. Nayarit Montanez
    5 rating

    A satisfied customer

    Apr 14, 2023

    The range of streetwear is incredible, and the prices are difficult to beat. I've made several purchases and am pleased with each. There was only one issue when ordering, and they quickly dealt with it and even did more than ensure that I was a satisfied customer.

  24. Mike m.
    1 rating

    The worst item I've ever puchased

    Apr 5, 2023

    I paid $40 for cargo pants, which arrived after over six weeks. Upon arrival, the quality of the pants was highly disappointing. The material was substandard, and the construction was poor. What were supposed to be pockets were merely stitches made to look like pockets. The pants were so poorly made that I wouldn't even consider giving them to someone in need; they were an embarrassment. The quality was so low that I wouldn't repurpose the material as shop rags.

  25. Jon
    1 rating

    Common criminals

    Mar 14, 2023

    Disgusting 100% fraudulent company. They use stolen images from other websites to advertise clothes, then send out utter garbage, exceptionally poor quality items which bare no similarity to the items bought.

    Then, despite the ‘about us’ section of their website stating the company is based in Bellingham, London, and the goods being shipped from Ipswich by Royal Mail, they then insist on the items being returned to mainland China.

    They score extremely badly on all review sites and PayPal are also of no help as the payment address is located in China, none of which the consumer is made aware of at any point during the transaction.

    Absolute fraudsters.


  26. Nat
    1 rating

    Big Rip off

    Mar 13, 2023

    Don't buy from Cotosen Shirts are paper thin, does not look like picture on the internet. Sent me the wrong size and will not give a refund but will get me a $14 voucher. and I paid $34 for the shirt. took 5 weeks to get.
    Waste of money and a big rip off.

  27. Josef Gregory
    1 rating

    This stuff is trash and all wrong items sent.

    Feb 10, 2023

    Absolute trash. I ordered a large, they sent a two-XL instead. The shirts do not fit right. They are too small and sleeves are way to short. I used their sizing chart and it,s wrong on every level. I emailed these issues to their service and was told to keep the shirt that I paid $26.99 for and they would give me a company voucher for $13.00 on my next purchase. Their words " With regard to the item you have received, we suggest you to keep the item and accept our offer which is a $13 voucher as compensation. A voucher is a kind of discount code where you can use for your next purchase. Kindly please be informed that this is not refundable money. " Total scam . Please save your money and aggravation do not buy anything from them. Spread the word and send the websites that let them advertise on their channels to get rid of them.

  28. William leyes
    1 rating


    Feb 8, 2023

    waited 2 months for a completely different item than ordered. . only selected one star because I had too to write this review

  29. Jon
    1 rating

    Fraudulent website - DO NOTUSE

    Feb 7, 2023

    Absolutely disgusted with this fraudulent company. I paid $140 for 5 sweatshirts and after a month, received one, which had no similarity to any of those ordered.

    Absolutey certain this is a fully fraudulent website.


  30. Vickey hudson
    1 rating

    Wrong product

    Jan 29, 2023

    The item I ordered was not
    sent! Got a completely different item!!!!! Ordered mens leather coat. Got womans fleece jacket!!!!

  31. Ron Joyce
    1 rating

    Stay away from Cotosen.

    Jan 26, 2023

    It is a fraudulent company operated out of China. The products are of poor quality, not as represented. Wrong sizes and products are frequently shipped, and the only credits offered are a fraction of what you paid and only after customer ships to China.

  32. Ross Adams
    1 rating

    Cheap Toot Looks Good in Photos but not in the Flesh!

    Jan 24, 2023

    I have purchased two items online from this company—an ethnic sweatshirt and a fleece-lined winter jacket. Both looked nice on the website photos. After a couple of weeks, they admitted they could not supply the sweatshirt because it was "Out Of Stock" Why to advertise it then???

    The jacket did arrive eventually from China and it was constructed of a thin cotton material very badly and obviously would not stand up to a winter's day anywhere in Europe let alone North America.

    This range of clothing is supposedly inspired by Ethnic American Natives. Well if they are relying on this kind of protection they are all going to be dead by spring! Absolute Crap
    All manufactured in a sweatshop in China!

  33. James D'Aries
    2 rating


    Jan 21, 2023

    Only two of the eight items were correct - one hat and black shorts. The balance of the order is so horribly wrong and poorly made. This scam is simply unbelievable.
    Everything that I liked about the clothes are completely absent from the product that I've received.

    I wouldn't wear this garbage if they gave it to me for free.

  34. Garry Richards
    1 rating

    My purchase from Cotosen was purposefully misdelivered

    Jan 19, 2023

    Cotosen allegedly provided a fraudulent delivery tracking number for the package I ordered on October 8, 2022. They used to supply tracking information for the "Archer Large Suitcase Hardside Luggage Style: Purple," priced at $59.90. According to the tracking information, the item was supposedly delivered successfully on October 28, 2022, to an address in Queensland (postcode 4160), which is not where I reside in NSW. Moreover, the delivery information listed the item's weight as 0.02kg, an implausibly lightweight for a suitcase. I have initiated a Transaction Dispute with my bank (NAB) to recover the $59.90 from Cotosen, and the process is ongoing. It appears that companies with questionable practices frequently use I have since seen numerous reviews about Cotosen and, where customers have reported similar experiences.

  35. Gerald Richard
    1 rating

    Wrong product

    Jan 17, 2023

    Don’t buy from this company. I ordered and received the wrong shirt. Couldn’t return it. No refund. They told me to keep the wrong shirt and gave me a 10 dollar voucher. What a joke. What a rip off.

  36. Serban Marian
    1 rating

    Never buying again from Cotosen EUROPE

    Jan 16, 2023

    While the product photos were appealing, the actual quality of the items was extremely poor by European standards. I will not be making any purchases.

  37. Greg Raymond
    1 rating

    Do yourself a favor and shop elsewhere

    Jan 5, 2023

    I was drawn in by the cool-looking clothing photos on my feed but was highly disappointed when I received my order. The "winter weight" sweatshirts were made of thin, shiny polyester and were completely different from what was advertised. When I tried to return the items, there was zero customer service, and no refunds were offered. To top it off, my order was incomplete, and the company's solution for restitution was a voucher for my next purchase. Do yourself a favor and shop elsewhere.

  38. James K Brink
    1 rating


    Jan 2, 2023

    I should have read the reviews regarding this company. Ordered 4 items 11/30 and have not received any items. They give you a tracking website 17 Track an all in one tracking service and it says one of my orders was delivered on 12/29. The only problem is I didn't receive any packages on the 29th or thereafter. The shipping company was J & T out of China and their customer service phone number doesn't go through. Have been corresponding with a "Jennifer from Cotosen" but has been no help. What a scam. Calling my credit card company. BEWARE!!

  39. June Dryburgh
    1 rating

    I purchased a sweatshirt from this company.

    Dec 16, 2022

    I purchased a sweatshirt from this company. The quality was poor and was not fitted properly. It was less than what you would find at the Dollar Store. Customer service was poor. They responded to my concern once, and the next time they ignored every attempt to solve the problem. I have reported them to the State of California Consumer Fraud Unit and the Better Business Bureau. They shouldn't be conducting business in the U.S.

  40. Jackie Hughes
    1 rating

    I bought a jacket.

    Dec 15, 2022

    I bought a jacket. The sleeves were too narrow in the front and were tight on the chest. It was a size XL, not the usual L I typically get. I returned the jacket, which cost me one-third of the price of the garment. There is no refund as of yet. So let's wait to see. My recommendation from this company is don't bother. Small sizes and apathetic customer service. More to come

  41. Adam Kemp
    1 rating

    Don't waste your money

    Dec 14, 2022

    3 out of 4 items were substituted for items that I would not wear without advising me.
    The one correct item had holes I could put my fist through.
    Don't waste your money with this rubbish.
    So far they have only agreed to refund about a quarter of the price, which is still overpaying by 90% for the junk that I have received.

  42. Alasdair Brown
    1 rating

    Not a fake online shop.

    Oct 21, 2022

    It's been three weeks since my order has had no updates. This "arrived in my country" and hasn't changed location since. It's doubtful that it's in the United States. They are Chinese fraudsters. Please take a look at their names in the 5star review here. They're such obvious fakes. There is no customer service; it's similar to Indian fraudsters. Do not do business with these Chinese scammers. Make sure you do business with actual firms. Not a fake online shop.

  43. Alford Walker
    1 rating

    This is the most awful company

    Sep 5, 2022

    This is an awful company. I've been trying to find a number and discover where to return an item or get someone to return an email from the many I've sent. I have received no response. Don't buy something from them.

  44. Thiago Branco
    1 rating

    Beware of these scammers and liars

    Sep 2, 2022

    I'll try to be as honest as I can. Beware of these scammers and liars. I purchased five shirts, and they were made from cheap materials, the wrong sizes, and the printing on the shirt was sporadic and off-center. I would never have bought from them if I had known they came directly from Hong Kong. My wife told me that I committed a colossal error by not checking reviews about these scammers, and I'm here to inform others of this scam and tell them not to purchase it. Some people even put positive reviews on this site. It's a FAKE & a SCAM! $100 in the toilet. It's not going to be the same ever again. What goes around will come around again. It's a shame on Paypal for handling this group of CROOOKKKSSSS!!

  45. Jeff Williams
    1 rating

    This is the most unprofessional company

    Aug 31, 2022

    This is the most unprofessional company ever. Their products are not as advertised on their websites. They claim they accept returns, but when you contact them, they refuse to accept returns and will try to scam you out of the money you paid, and their sizes don't the size. I would never purchase from them, nor will I ever recommend them.

  46. Ken Boyce
    5 rating

    The most reliable shopping site

    Aug 28, 2022

    Hey! You're at the right spot. Are you searching for the most reliable shopping site on which you can purchase the top products at an affordable cost? I am sure you'll be delighted.

  47. Nicholas Grispino
    1 rating

    Excellent service!

    Aug 25, 2022

    Excellent service! All six items were not the right size and were too small. I am wearing XL. This is the size I ordered. They're similar to a Medium. They don't have a way to contact them by phone, and they never respond to my emails. Just tossed away $110. DO NOT BUY ANYTHING FROM COTON.

  48. Candace J Shultz
    1 rating

    After waiting four weeks

    Aug 24, 2022

    After waiting four weeks, just one item I purchased out of five came in. I don't know what will be required to receive those items, but for now, I'm just looking to get a refund. I'm hoping that it doesn't take more than a month!

  49. Joseph Kross
    1 rating

    I would not recommend this store

    Aug 22, 2022

    It took more than an entire month to receive the product, and I only received one of the two items I purchased. When I received the delivery confirmation, it indicated that we had received the whole order. When I wrote to them responded with a statement that they could not provide the item. Not accessible to us, and they credited the small amount. We were charged a ridiculous price for a single shirt that was on sale, as well as a costly shipping fee. I would not recommend this store. The shirt we received was small and of poor quality fabric. However, it will cost a lot to return (the customer must pay for the shipping cost for the return).

  50. Greg Cummings
    2 rating

    I am waiting for a reply

    Aug 20, 2022

    Sizes vary. The XL-sized size for the pique polo was not an XL. The Henley shirt that was XL was an authentic XL. I contacted the company to inquire if they could replace the shirt. I am waiting for a reply.

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About Cotosen

Cotosen is an online retailer specializing in men's fashion and outdoor gear. offers a variety of products, including clothing items such as shirts, pants, jackets, shoes, and accessories. The website is designed to provide an easy-to-navigate shopping experience, with products organized into categories and subcategories. Customers can browse the different sections, view product details, and purchase directly from the site ->

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525 347 9176
Lockhart Road, Wan Chai, Hong Kong