15 Reviews on Shein.com
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About Shein.com
Shein has been embroiled in controversies about its labor practices, including accusations of employing child labor. Being a Chinese enterprise, it operates under a legal framework where labor regulations and enforcement may differ from Western standards. This has raised questions about the working conditions under which their products are manufactured. Shein.com is a digital marketplace that offers fashion items, including but not limited to women's clothing, men's wear, children's attire, accessories, footwear, and bags. The company's main area of focus is women's fashion, providing a diverse array of styles and trends. Established in 2008, Shein has its roots in China and provides shipping services to more than 220 countries across the globe. The company's operational strategy revolves around delivering fashionable, chic items at affordable prices. Shein is recognized for its fast-fashion approach, characterized by the rapid and regular introduction of new items to keep pace with evolving fashion trends. Shein primarily caters to young women and teenagers, although their product range appeals to a wide demographic. The company has received a commendation for its extensive selection and competitive pricing, but it has also been criticized for concerns related to product quality, sizing inconsistencies, and customer service.
 (844) 802-2500 |
 [email protected] |
 https://shein.com |
 Shanghai, China |
 119 views
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Seeking Resolution for a Lost Package
I didn't receive a package even though I had ordered it months ago because I sent it to my old address. After the package was delivered to the wrong location, they sent it back, and I never received a refund or anything for not getting it. I'm very appalled that nobody reached out sooner. I want to reschedule my order or somehow get my money back.
Quality, Customer Service, and Longevity Are Awesome
I've never had a bad experience with SHEIN themselves (only the delivery companies they use). Anytime I've had customer service queries, they've been dealt with promptly, and to be fair, SHEIN's customer service is better than many other companies I've dealt with. The items I've purchased from SHEIN have always been as expected, and surprisingly, they have lasted better than I initially thought they would.
Navigating as Both Buyer and Seller
On this platform, I wear two hats – that of a buyer and a seller.
As a buyer, I'd give it a solid four stars. While there's no denying that it bombards me with excessive promotional content, often making me feel like I'm missing out on some incredible discounted items, I can't overlook the fact that the prices are irresistibly attractive. The service is top-notch, and they don't waste any time regarding logistics. Kudos!
Now, switching gears to my seller persona, I'd rate this platform a 3 out of 5. This platform is on the rise, aiming to be the go-to destination for female users, like an Amazon with a feminine touch. However, there's ample room for growth, especially regarding the tools they provide and the scope of product categories beyond just clothing. Navigating the platform can be a bit of a headache, and I'd love to see it become more user-friendly.
Disillusionment with the Company
Shein.com's approach to customer feedback and compensation leaves much to be desired. With over 25% of 1-star reviews, it's clear that I'm not alone in feeling this way. Regrettably, I've canceled my membership due to these ongoing issues. This situation is incredibly frustrating and disappointing.
Problem An Online Order, Poor Quality and Customer Service
I said my order was delivered, yet it wasn't. It arrived as separate parcels over several days. The fabric quality was inferior, and I've returned an item before, but now they want to charge me £2.50 in the future. One dress arrived and was incredibly cheap, made of see-through fabric. It even states that it cannot be returned because it's a promotion, but it didn't say that when I ordered it. The clothing's quality is disappointing, and I emailed them with all my order details, but I haven't received any response. It's also been challenging to get hold of anyone to discuss these issues.
😡 Wrost Order Tracking and Customer Support 😡
I bought four garments from SHEIN for my sister's wedding and couldn't track the order correctly. At first, it said the order was delivered, but then it changed to saying it hadn't been paid. When I tried using the bot on SHEIN's website, I couldn't speak to a human to resolve the issue. I'm frustrated because I've paid for parcels I haven't received, and it's frustrating.
Three Orders, Three Times Nightmares Experience
I've ordered from Shein.com three times. The first time went smoothly, but the second time was a bit of a mess. I didn't receive the goods but got a refund minus the shipping costs. Then, the third order was a complete disaster. The order was not confirmed, but my credit card was debited. Trying to reach their Customer Advisory Center was a nightmare. They were utterly useless.
The final email I received from them said, "Tough luck, you're not getting any goods or a refund." I've had enough of this terrible company. I've contacted my bank to sort out this mess and get my money back. I'll never deal with them again.
Struggling with SHEIN's Delivery and Customer Service
I'm frustrated right now. My delivery was supposed to arrive today, but it still hasn't come to the delivery depot. It's annoying to talk to a robot that repeats itself and doesn't provide any real help. There's no way to contact SHEIN directly and speak to a live person. I wrote a review yesterday, and their response was just to talk to the robot. Even more frustrating is that everyone who leaves a bad review gets the same generic reply.
Nightmarish Shopping Experience with Shein.com
The worst experience I've ever had was when I placed an order on 09 July 2023 to get some gifts. To my dismay, I received the wrong order in the First week of August, and to make matters worse, all the items were in size XS, which I never ordered in the first place.
I've been through an incredibly frustrating ordeal trying to return the products and get my money back. It's now September 06, and I'm still stuck in this never-ending process. Shein keeps sending me incorrect return labels that my local post office won't scan. As a result, I cannot return the items or get my hard-earned money back, which amounts to over $190.
I can't express how frustrated and disappointed I am with this situation.
Shein's Unpleasant Surprise, Used Items in My Order
The item came from Shein.com, a dirty, used tong. I received my package the next day and thought that was a bit odd. Upon opening it, a disgusting used thong fell out. Not only this, but the dress was filthy. It seems as if Shein sent me used clothes without proper quality control. I contacted customer service without much response from the team or a formal apology. Ladies, be careful; returned items are sent without washing to save money.
Caution With Shein, Mind the Handling Fees!"
I had a really frustrating experience with my recent order, especially due to the handling fee added to my purchase. I genuinely expected the discount and free shipping to make a difference, but with the handling fee and the shipments being split, it didn't feel that way. What made it worse was that when I tried to reach out to customer service, I couldn't get a satisfactory resolution.
⭐ Very Poor Disappointing Downward Spiral with SHEIN. ⭐
When I signed up for Shein, I was hoping for a shopping experience that was both pleasant and rewarding. Sadly, what I got was the complete opposite. My journey with Shein has been steep and disappointing, filled with constant notifications, poor-quality clothing, a frustrating review system, shocking customer service, and, most shockingly, my account being abruptly frozen without any notice.
The first red flag is Shein's approach to customer engagement - a bombardment of back-to-back notifications at all hours of the day and night. It's disruptive and displays a sheer lack of respect for customers' time, let alone their sleep.
Secondly, the quality of their clothing leaves a lot to be desired. The clothes are cheaply made and often deviate from their online descriptions. Many SHEIN reviews seem misplaced and aren't even linked to the correct items, which casts a shadow of suspicion over the platform's credibility.
The ability to navigate reviews effectively is crucial when shopping online. Unfortunately, Shein recently removed the option to filter reviews by size and color, leaving only a largely redundant "includes picture" filter. This has made the shopping process unnecessarily frustrating and time-consuming.
Now, let's talk about the elephant in the room: my account's sudden freezing. Despite my history of making large purchases with Shein, my account was suddenly frozen due to an alleged 'low credit rating.' This came without any prior communication from Shein, leaving me blindsided and without any explanation. It's even more alarming because my account holds almost $190 in gift cards and returns. The fact that frozen accounts cannot access customer support is simply the icing on this unpalatable cake.
Lastly, my experience with Shein's customer service has been a nightmare. I ordered a few items, one of which did not match the size description. When I contacted them for an exchange, I was asked to send a photo with a measuring tape for proof. The effort they asked for seemed absurd for a seven-dollar dress. This experience led me to cancel my second order, and I'm eagerly awaiting my refund.
In conclusion, my experience with Shein has been marred by disappointment and frustration at every turn. Until they rectify their glaring issues with customer service, product quality, and app functionality, I suggest anyone considering shopping with Shein tread cautiously. I will uninstall the app and take my business elsewhere for now. ⚠️
Shein is super sketchy
When you go to purchase the items on your cart, the prices fluctuate. It may say $8 for something in the cart, but as soon as you go to insert your card info, the price will jump to like $12, and you either have to cancel the entire order (and cancel everything else in your cart) and start over or pay the price. In my last order, the price of every single item changed by just a few cents, probably to make it seem less noticeable. But the total jumped from $29 to $36.
Affordable prices, delayed delivery but good support
I've had many experiences with Shein, some positive and others less so. On the positive side, Shein offers various clothes and accessories at affordable prices, which I've found to be a significant draw. I've been a regular customer for a while now and, for the most part, I've been impressed with the quality of their clothes.
I also appreciate the feature allowing you to view pictures of items worn by other customers - it's a helpful tool when making purchasing decisions. Their sister site, TEMU, offers a 50% discount with a particular code, which is a nice bonus.
However, there have been some disappointments along the way. I've ordered several items that looked nice in the pictures but arrived looking cheap and with sizes that were off. I've also had issues with delivery. I once ordered a dress for a special occasion, expecting it to arrive within 6-10 days. However, after 15 days, the dress still hadn't arrived. I ONLY RECEIVED AUTOMATED RESPONSES when I tried to contact the company, which was frustrating.
I also had a negative experience receiving a faded bedsheet and mismatched pillowcases. The pillowcases were sold separately from the bedsheet, which made it difficult to find a good color combination. The return process was stressful, which added to my disappointment.
Even after this experience, I've decided to continue shopping with Shein. The positives generally outweigh the negatives for me. However, I wish there were more options in extra small sizes and the delivery times were more consistent. Sometimes packages arrive within a few days; others can take over a week. But they usually arrive within the estimated delivery time.
Worst Experience with Shein
I had a worst experience with Shein when it comes to delivery of the dress. I ordered a dress for my daughter's graduation, expecting it to arrive within 6-10 days. However, after 15 days, the dress still hadn't arrived. When I tried to contact the company, I only received automated responses. I was so upset, and my daughter was too. I've decided that I will never order from them again.