67 Reviews on Light In The Box
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About Light In The Box
LightInTheBox launched in 2007 as a global retail platform, delivering diverse lifestyle products to consumers worldwide from China. Their websites, lightinthebox.com, and miniinthebox.com, available in several major languages, streamline the shopping experience. They feature products from categories like clothing, gadgets, and home & garden essentials. LightInTheBox's data-driven business model lets them craft personalized items, such as wedding and evening dresses, efficiently with compelling prices. They strive for excellence in marketing, sales, and customer fulfillment.
 (206) 790-2639 |
 [email protected] |
 http://www.lightinthebox.com |
 Baiziwan Road, Chaoyang, Beijing, China, 100020 |
 1015 views
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Partial Scam - Beware!
The clothes look or fit nothing like the advertisement. They are shoddily made and of poor quality. If you want to return them, you have to go through and incredible tedious process designed to make returns difficult. Then, you have pay for them to be hipped back to China which can cost as much as the clothes cost.
Stay away from this poor quality supplier!
Nothing like the picture, horrible fit.
if you wish to stay dry in their rain jackets( photo must be of another company's as nothing like the pic)
expensive mistake. despite it being shapeless and badly made, it's not even waterproof. Learned my lesson, back to the charity shop.
DO NOT BUY FROM THIS COMPANY- SCAM
THIS IS AN AWFUL COMPANY!! THERE IS NO RETURN POLICY. THEY LIE AND YOU WILL NOT GET YOUR MONEY BACK IF YOU WANT.
Ripoff
Why offer express shipping, charge extra, and promise a delivery date, BIG Bate & Drop?
This is a complete ripoff, a 50% charge for a special fit. I ordered off the rack not a special fit.
Insulting!
Light in the box is a complete scam.
Do NOT buy anything from this scam company. Ever. The WORST quality imaginable. I would give them to the homeless but I have too much respect for them to give them this site.
Shirt received does not match shirt in advertisement
Wish I could submit side-by-side pictures of what I ordered and what I received. It's a t-shirt. In the advertisement, the pattern on the sleeves is a continuation of the pattern on the body of the shirt. In actuality, the sleeves to not match the body. Also, the design on the body of the shirt does not match the photo in the advertisement. Very disappointed.
My review on light in the box
Beware of the buyer! I want to give the company zero stars! Avoid buying at this store! Clothing is highly low-quality. The dress does not appear to match the image advertised. In addition to that, the garments are two sizes smaller than the sizes I requested. Knowing rather than taking the risk by purchasing at LightInTheBox was better. I have learned a great lesson. The truth is that you will get what you get for your money. If the clothing you buy is cheap, and that's what you're paying for, the dress you pay for is affordable. Are likely to receive. If there are good reviews, IMO, the business itself is doing a good review. It is impossible for anyone who is in a position to consider these items to be acceptable.
Great product! Great site!
I stumbled across your site accidentally while browsing an advert on my PC. I was amazed by your variety of goods and patterns. I started with two tops to ensure the fit was perfect could, not chooser further. I took about three weeks to complete the order because I could not choose the most suitable.
No recognize it
You promoted a brand new customer discount (code"welcomes"). The price was $5.00; however, you stated that I could get it, but I did not. I typed it in the coupon box, but your computer did not recognize it.
The product is worthwhile
I'm a new customer, and I didn't receive any incentive to get a discounted price delivery for free. When I had to pay the shipping cost, insurance, and tax, the price increased by 50 percent. I'll wait and check if the product's quality the product is worthwhile or it wasn't.
Good pricing
Good pricing. Sizes for some products seem huge for their size Items ordered were huge with a 35-37 waist. However, some said 2x for the same size 36" waist. I would have loved to see actual pictures for a better idea of the material, quality, and fit.
I'm highly skeptical
Orders placed online went smoothly; however, the delivery time and precision of the sizing are not known now. I'm highly skeptical about this kind of website and will watch reviews.
It more expensive
Other additional fees should be made clear before checking out! What do other charges refer to? This sounds like something made by someone to make it more expensive for products already bought. ....
The size specifications
A wide selection of clothes. It is nice that they have the size specifications and also reviews. Products at bargain prices do not have the best quality, but they are nonetheless a decent bargain. You can find higher-priced products that are of higher quality too. It is easy to purchase on the Internet. Delivery is reasonably priced, and they'll keep you updated while the merchandise is shipped. Many buyers have noted that, as they say, Color,s may not correspond precisely to the image you view on your display, so you should make your decisions according to your needs.
THE WORST ONLIEN SHOPPING COMPANY. CHEATS AND TERRIBLE SERVICE
This is one of the worst online shopping sites. Poor quality products with high prices and their customer service and return policy is terrible!
I purchased mechanal pocket watch using Paypay as payment method. The watch never worked and the instructions to received a "TICKET" failed each time that I tried. The date of purchase would be near enough as I've mislead the invoice.
Glorified junk shop in my option.
Date of experience: 03 May 2023
Fraudulent
This is a fraudulent jackass company!! Never received my order that I payed $216.71 for dresses! The supposedly number I called 206-790-2639 goes to a mailbox that is full! There is no way to get ahold of this place! There has to be a way to contact them? Does anyone know how to contact them? Thank you
Refunds
I have been trying to get a refund since about February 28th. Can’t get ahold of anyone or get tickets to make the return. I spent over $ 400 that they took out of my account immediately. Sent me four dresses. I only ordered two. I don’t care for the dress that I bought in two sizes to try on. I want my refund!!!!!!!
I read all the reviews
Thank God I did because I had a big order in my cart ando am glad I wasn’t fast to pay because the return of this company is not good at all. So it’s better to shop from Amazon who has great customer services.
Complain
why still I don't receive my order?
I placed order Jan 11, 2023 estimated received Feb 1 to 10, 2023. Are you fraud?
Worst online shopping experience
Honestly 1 star is too much, I checked before o ordered that I could return items if not suitable, didn’t fit, so I ordered 2 dresses in different sizes as needed for a wedding. The quality was absolutely rubbish, all polyester, print design very poor. One too small the other too large, both so long and I’m 5’7”, trying to return was nightmare they give you 7 days to return but you have to get approval for the return! Each request I submitted came back with giving 3 options to choose, offering a voucher for 30%, a 15% refund or to return to Asia site. Takes one day to respond, then a 2nd set of 3 options! The products are sent from NSW but you have to return to the warehouse in China. It cost $43 to send via Australia post with insurance. I would have kept product and tried to sell but honestly no one would want it! Never will order from them again or recommend to anyone. Look at the photos too on the site the arms don’t match the bodies so heavily and badly photoshopped.
We will never buy from them again.
I purchased a winter jacket, a raincoat, and a short-sleeve t-shirt. The quality of the material is inferior, with extremely chipped size and construction. I bought a large size (I am big), and it's incredibly snug, even for someone medium. I was looI was to return the item, and they're telling me that each item costs $10 to $40 and takes 2-6 weeks to receive the refund. It's a scam when they do not provide a complete return policy for items purchased from them. We will never buy from them again.
Fraud
I ordered over $500.00 of clothes and never got them. According to their app , I received my order.
It took me three attempts before you finally acknowledged the credit card.
The ad I saw on your site on the 11th states that the item is $19.99 and is not $24.99. I pried, and your guest checkout procedure is confusing (I don't intend to set up an account on a Paypal account). It took me three attempts before you finally acknowledged the credit card.
I purchased a vest from this business and it was too small
I purchased a vest from this business that was too small, even though I had asked for a larger size than usual. Some customers complained that the measure was suspicious. Then, I tried to obtain a refund but was told I had to return the garment to China at my own expense. The cost of return shipping with tracking came to the sum of $67. I decided not to replace the price. The refund policy they have is complicated and confusing. Is it intended to scare you away, maybe? Try to buy locally and give this website one last chance!
I placed my order on September 22nd
I placed my order on September 22nd and was informed the estimated time for delivery would be November 2nd. Today it's November 8th, and it hasn't arrived. The most annoying thing is that I cannot trace my orders. Is this fraud, or is it something else? I'm not content, I've ordered from them before, but it's never taken this long.
Payment I attempted to make three installments via Klarna but was unsuccessful
Payment I attempted to make three installments via Klarna but was unsuccessful because of the numerous phone calls to those numbers (I needed to call innumerable times). They were quick, unclear, and sloppy. I finally stopped and decided to pay in full No problem! But you must figure it out.
There will be free shipping for orders over $35.
I've been searching for a first-nation 3D design for a long time and found it on your site. It would be nice to have the possibility of a monthly payment plan shortly for orders over $100. There will be free shipping for orders over $35.Something similar to that
This company is a worthy target to go to jail
This company is a worthy target to go to jail for breaking more than three consumer laws that I'm aware of. As an example, This Chinese company displays images of the product that they want to sell, but the item is, in reality, nothing like the advertised product, When you try to get rid of their fake goods, they've got another scam to refund you that they are using to entice you to cover the return postage and instead offer discounts against the garbage they're trying to get rid of.
You must wait for one day before they receive a response
LITB offers a wide range of items to pick from at an affordable price. However, shipping charges are usually higher than on other sites. Mainly, if you buy more items, shipping is more elevated. The shipping cost depends on where the goods are shipped; items shipped from Asia will take longer than anticipated. The customer service services in the past were quite decent, but you must wait for one day before they receive a response. Thanks.
If I have not dealt with this website before
If I have not dealt with this website before, I always have an issue with trust until the product arrives, and I check if it looks exactly how I want to see it. The PC's graphics appear good but cannot be delightful in the real world. Time will tell. The experience on the website was excellent, and I loved everything you had to offer. You have some great-featured clothing there, and I plan to return it.
Awful service.
I purchased a phone case that was delivered in the wrong size. The box was correct, but the patient inside was too small. The return process seems to deter you from having to return the item to China for your own expense and after obtaining permission ( but without a returns label Light inside the box. We will never again use them and will be spreading the word to others—awful service.
Thin, poor quality garbage clothes
omg don't fall for the ads, look nice , but what you get is thin , poor stitch, thin useless rags, I warned you, don't buy crap in the box
I was forced to sign up for an account
I was forced to sign up for an account. I didn't want to have an account. I wanted to purchase a bedsheet. Our options are becoming smaller and less because these companies can infringe upon our privacy more and more. They now have all my personal information, and I don't wish to share it with them.
Shipping cost is high
I would have bought around 20 items. However, your shipping cost is high. It would help if you combined shipping for a less expensive one than you've got. This is one of the most costly shipping options on all the sites I've used to purchase clothes! Many offer free shipping on purchases over a certain amount and discounts of a certain percentage for purchases of more than.
Never again purchase anything from this company
I could not write a review and not press the star. It took a while to receive my dress, which was expensive shipping fees, and my dress was not as it appeared on the model. The material is cheap and satin without any cotton, although it says so in its description. It's all polyester, with poor quality design. The dress was meant to be a line, but it is a straight line with no swing at all. The pockets are slit, and they look like pockets on the model. I am disgusted by this item. I'm not going to bother to return it as it doesn't have a way to tell the address to which you should replace it. I'll give it to an organization. I'll learn from the experience and never again purchase anything from this company. Be WARNED.
I've had terrible customer service or essentially none at all
I've had terrible customer service or essentially none at all. I received my pantsuit that is way too small for the measurements and size indicated, which is why I'm trying to return it, but they're making it impossible to replace. The return form does not show up if I click the return button. I have sent three emails to customer support, and I receive an automated response or a message I've sent to the incorrect department, even though I have entered the order number and what the issue is...no assistance. I will never use this company again, and I wouldn't recommend it. It was highly frustrating working with them.
They're all gorgeous and unique designs!
Aside from the lengthy delivery times, I've loved receiving my clothing through this business! They're all gorgeous and unique designs! It's a pity that delivery times take a long time, but as many good things, they're worth the wait!
Disappointing
I could not trace my item, so I was unsure of the date it would be found. Once it did show up, it wasn't the same fabric as the one in the photo that seemed to be cotton. What I received was a thin, see-through satin. It was a cheaply-made imitation. Disappointing.
The website would not let me purchase
The website would not let me purchase one item and then continue to shop for another. I was required to buy each item individually, which increased the shipping cost. I'm requesting that someone from your end take my order and merge the three purchases into one purchase with the intention of shipping.
There are two T-shirts I don't love and that aren't fitting
Could you not do it? If you received the items you requested, they're great. However, the first time you buy something that you don't like or don't suit, it's not possible to return it. Be aware that you must pay for the return shipping to China with the tracking number only via USPS. The shirts I bought weren't sized correctly and were far beyond standard. Therefore I had to return them to get a refund. The order cost $56, and the shipping was $65, so guess what I got? There are two T-shirts I don't love and that aren't fitting.
Excellent online store for clothes
Excellent online store for clothes. It can quickly forget transactions, and I need to review the items I've looked at to fill the cart. There's one small thing that could make a difference (but not so bad that it could warrant the removal of the star) should it be implemented to give your site and cart more memory.
I'm hoping the product lives up to the expectations!
It's the first time that I have placed an order with Lightinthebox. I'm hoping the product lives up to the expectations!! I had to wait "forever" to set up an account because there was no way to speak to an actual person for assistance.
I wouldn't recommend this business
Based on my experiences (2 orders containing four items), I wouldn't recommend this business. The photos were very filtered and didn't look like the items I received - the things were all of the poor quality fabrics, and the colors of two of the items weren't correct. I wouldn't have written this if I could return the goods for a refund, but that was impossible regardless of all the helpful information. I'm currently dealing with four items I am so dissatisfied with, and I have no recourse except to learn not to purchase from them again.
This was quick and simple
This was quick and simple. I prefer fast and simple. If I am required to answer questions like "date of birth," "social security number," etc., and am redirected to various pages, it frustrates me to no end.
Thanks! Margit
I just ordered a single dress Calvin Klein light blue. You showed $49.99 and then had me charged over a handred. Please fix this issue now, before payment is leading an entire charge. Please get in touch with me with the dress I ordered, or I will stop payment at my bank. Thanks! Margit
Avoid this Company
Avoid this Company. I bought six tops, but the size is terrible, and the material is cheap and unsanitary. Consider making an exchange, but you stand the chance of getting bitten by an elephant. Goods must be returned to China at your own expense if you're lucky enough to receive the information they provide. The site is a mess and difficult to navigate, and there are no UK phone numbers and no means of contacting them. If you are fortunate enough to pay with PayPal, get in touch with them. They were extremely accommodating and resolved my issue professionally. Do not make payments using any other method, as you might get your money back and end up in skimpy clothes.
The clothing item did not fit
The clothing item did not fit. The return process was horrendous, requiring lengthy "ticket" correspondence, packing the article, send it via Royal Mail to China, and awaiting the company's approval for a "full" refund. It's not the type of returns that are no-quibble from top online retailers.
The quality was a joke!
The shirt cost 37.98, The shipping was 25.61, and the quality was a joke! The fit was poor Medium was too large. Large was an extra large. To return the item, I'll need to pay for trackable shipping... which will cost me an additional 20.00. Forty dollars of poor-quality clothing will ultimately cost 40 dollars for shipping, and I will walk away empty-handed!
I was so happy!
I was pretty satisfied with the first clothing I bought. However, the recently ordered items did not match or look good for me, or the fabric was awful, but one thing was okay. When I attempted to ship three items back, I had to specify the issue, and There was no choice but to say that I did not like the item or it was not your style. I called their customer service, and they told me that it was too expensive to send the items back to China, so they offered me a refund of 30% and the things. I was so happy! I won't be repurchasing it!
The customer service was terrible
The customer service was terrible. They arrived in a hurry for an opening. We ordered two dresses of the same dress because the sizing varied. One dress was flawless and beautiful. However, the other was entirely different, with the shawl altogether different color. I also ordered shoes, which were quite different from the picture. The customer service and returns were horrible, they refused to take back the shoes, and they would only take the dress back if I paid more than this dress cost to send back to China. Then it could take months to receive the dress refunded. Therefore I haven't considered returning the dress because it is not worth the money. Read their return policy and reviews before purchasing from them.