Light In The Box

67 Reviews
Rating (2.0)
1 Star
2 Star
3 Star
4 Star
5 Star

67 Reviews on Light In The Box

  1. Roger Landrum
    Sep 16, 2023

    Partial Scam - Beware!

    The clothes look or fit nothing like the advertisement. They are shoddily made and of poor quality. If you want to return them, you have to go through and incredible tedious process designed to make returns difficult. Then, you have pay for them to be hipped back to China which can cost as much as the clothes cost.

    Stay away from this poor quality supplier!

  2. Alison
    Aug 27, 2023

    Nothing like the picture, horrible fit.

    if you wish to stay dry in their rain jackets( photo must be of another company's as nothing like the pic)
    expensive mistake. despite it being shapeless and badly made, it's not even waterproof. Learned my lesson, back to the charity shop.

    Aug 10, 2023



  4. Patrice Grosskopf
    Aug 6, 2023


    Why offer express shipping, charge extra, and promise a delivery date, BIG Bate & Drop?

    This is a complete ripoff, a 50% charge for a special fit. I ordered off the rack not a special fit.


  5. Roger
    Jul 5, 2023

    Light in the box is a complete scam.

    Do NOT buy anything from this scam company. Ever. The WORST quality imaginable. I would give them to the homeless but I have too much respect for them to give them this site.

  6. Angelo Lucco
    May 27, 2023

    Shirt received does not match shirt in advertisement

    Wish I could submit side-by-side pictures of what I ordered and what I received. It's a t-shirt. In the advertisement, the pattern on the sleeves is a continuation of the pattern on the body of the shirt. In actuality, the sleeves to not match the body. Also, the design on the body of the shirt does not match the photo in the advertisement. Very disappointed.

  7. Adam Goin
    May 20, 2023

    My review on light in the box

    Beware of the buyer! I want to give the company zero stars! Avoid buying at this store! Clothing is highly low-quality. The dress does not appear to match the image advertised. In addition to that, the garments are two sizes smaller than the sizes I requested. Knowing rather than taking the risk by purchasing at LightInTheBox was better. I have learned a great lesson. The truth is that you will get what you get for your money. If the clothing you buy is cheap, and that's what you're paying for, the dress you pay for is affordable. Are likely to receive. If there are good reviews, IMO, the business itself is doing a good review. It is impossible for anyone who is in a position to consider these items to be acceptable.

  8. Sherry Wojnas
    May 19, 2023

    Great product! Great site!

    I stumbled across your site accidentally while browsing an advert on my PC. I was amazed by your variety of goods and patterns. I started with two tops to ensure the fit was perfect could, not chooser further. I took about three weeks to complete the order because I could not choose the most suitable.

  9. Christa Trautman
    May 17, 2023

    No recognize it

    You promoted a brand new customer discount (code"welcomes"). The price was $5.00; however, you stated that I could get it, but I did not. I typed it in the coupon box, but your computer did not recognize it.

  10. Marcia Lander
    Apr 25, 2023

    The product is worthwhile

    I'm a new customer, and I didn't receive any incentive to get a discounted price delivery for free. When I had to pay the shipping cost, insurance, and tax, the price increased by 50 percent. I'll wait and check if the product's quality the product is worthwhile or it wasn't.

  11. Geoff Spalding
    Apr 22, 2023

    Good pricing

    Good pricing. Sizes for some products seem huge for their size Items ordered were huge with a 35-37 waist. However, some said 2x for the same size 36" waist. I would have loved to see actual pictures for a better idea of the material, quality, and fit.

  12. Kelsea Corley
    Apr 21, 2023

    I'm highly skeptical

    Orders placed online went smoothly; however, the delivery time and precision of the sizing are not known now. I'm highly skeptical about this kind of website and will watch reviews.

  13. Sarah Rousch
    Apr 20, 2023

    It more expensive

    Other additional fees should be made clear before checking out! What do other charges refer to? This sounds like something made by someone to make it more expensive for products already bought. ....

  14. Elaina James
    Apr 10, 2023

    The size specifications

    A wide selection of clothes. It is nice that they have the size specifications and also reviews. Products at bargain prices do not have the best quality, but they are nonetheless a decent bargain. You can find higher-priced products that are of higher quality too. It is easy to purchase on the Internet. Delivery is reasonably priced, and they'll keep you updated while the merchandise is shipped. Many buyers have noted that, as they say, Color,s may not correspond precisely to the image you view on your display, so you should make your decisions according to your needs.

  15. Lucia
    Mar 15, 2023


    This is one of the worst online shopping sites. Poor quality products with high prices and their customer service and return policy is terrible!

    1. Vincent Rea
      May 31, 2023

      I purchased mechanal pocket watch using Paypay as payment method. The watch never worked and the instructions to received a "TICKET" failed each time that I tried. The date of purchase would be near enough as I've mislead the invoice.

      Glorified junk shop in my option.

      Date of experience: 03 May 2023

  16. Tim Stineman
    Mar 13, 2023


    This is a fraudulent jackass company!! Never received my order that I payed $216.71 for dresses! The supposedly number I called 206-790-2639 goes to a mailbox that is full! There is no way to get ahold of this place! There has to be a way to contact them? Does anyone know how to contact them? Thank you

  17. Bonnie Somers
    Mar 11, 2023


    I have been trying to get a refund since about February 28th. Can’t get ahold of anyone or get tickets to make the return. I spent over $ 400 that they took out of my account immediately. Sent me four dresses. I only ordered two. I don’t care for the dress that I bought in two sizes to try on. I want my refund!!!!!!!

  18. Olga
    Mar 4, 2023

    I read all the reviews

    Thank God I did because I had a big order in my cart ando am glad I wasn’t fast to pay because the return of this company is not good at all. So it’s better to shop from Amazon who has great customer services.

  19. Queenilyn Gallego
    Feb 25, 2023


    why still I don't receive my order?
    I placed order Jan 11, 2023 estimated received Feb 1 to 10, 2023. Are you fraud?

  20. Sarah
    Jan 24, 2023

    Worst online shopping experience

    Honestly 1 star is too much, I checked before o ordered that I could return items if not suitable, didn’t fit, so I ordered 2 dresses in different sizes as needed for a wedding. The quality was absolutely rubbish, all polyester, print design very poor. One too small the other too large, both so long and I’m 5’7”, trying to return was nightmare they give you 7 days to return but you have to get approval for the return! Each request I submitted came back with giving 3 options to choose, offering a voucher for 30%, a 15% refund or to return to Asia site. Takes one day to respond, then a 2nd set of 3 options! The products are sent from NSW but you have to return to the warehouse in China. It cost $43 to send via Australia post with insurance. I would have kept product and tried to sell but honestly no one would want it! Never will order from them again or recommend to anyone. Look at the photos too on the site the arms don’t match the bodies so heavily and badly photoshopped.

  21. Devon Mckenzie
    Jan 16, 2023

    We will never buy from them again.

    I purchased a winter jacket, a raincoat, and a short-sleeve t-shirt. The quality of the material is inferior, with extremely chipped size and construction. I bought a large size (I am big), and it's incredibly snug, even for someone medium. I was looI was to return the item, and they're telling me that each item costs $10 to $40 and takes 2-6 weeks to receive the refund. It's a scam when they do not provide a complete return policy for items purchased from them. We will never buy from them again.

  22. Yvette
    Nov 26, 2022


    I ordered over $500.00 of clothes and never got them. According to their app , I received my order.

  23. John Rance
    Nov 8, 2022

    It took me three attempts before you finally acknowledged the credit card.

    The ad I saw on your site on the 11th states that the item is $19.99 and is not $24.99. I pried, and your guest checkout procedure is confusing (I don't intend to set up an account on a Paypal account). It took me three attempts before you finally acknowledged the credit card.

  24. Jon Coormiah
    Nov 7, 2022

    I purchased a vest from this business and it was too small

    I purchased a vest from this business that was too small, even though I had asked for a larger size than usual. Some customers complained that the measure was suspicious. Then, I tried to obtain a refund but was told I had to return the garment to China at my own expense. The cost of return shipping with tracking came to the sum of $67. I decided not to replace the price. The refund policy they have is complicated and confusing. Is it intended to scare you away, maybe? Try to buy locally and give this website one last chance!

  25. Rona Russell
    Nov 5, 2022

    I placed my order on September 22nd

    I placed my order on September 22nd and was informed the estimated time for delivery would be November 2nd. Today it's November 8th, and it hasn't arrived. The most annoying thing is that I cannot trace my orders. Is this fraud, or is it something else? I'm not content, I've ordered from them before, but it's never taken this long.

  26. David Manton
    Nov 3, 2022

    Payment I attempted to make three installments via Klarna but was unsuccessful

    Payment I attempted to make three installments via Klarna but was unsuccessful because of the numerous phone calls to those numbers (I needed to call innumerable times). They were quick, unclear, and sloppy. I finally stopped and decided to pay in full No problem! But you must figure it out.

  27. Kathleen Lucey
    Nov 1, 2022

    There will be free shipping for orders over $35.

    I've been searching for a first-nation 3D design for a long time and found it on your site. It would be nice to have the possibility of a monthly payment plan shortly for orders over $100. There will be free shipping for orders over $35.Something similar to that

  28. Paula Slack
    Oct 28, 2022

    This company is a worthy target to go to jail

    This company is a worthy target to go to jail for breaking more than three consumer laws that I'm aware of. As an example, This Chinese company displays images of the product that they want to sell, but the item is, in reality, nothing like the advertised product, When you try to get rid of their fake goods, they've got another scam to refund you that they are using to entice you to cover the return postage and instead offer discounts against the garbage they're trying to get rid of.

  29. Dean Beckett
    Oct 24, 2022

    You must wait for one day before they receive a response

    LITB offers a wide range of items to pick from at an affordable price. However, shipping charges are usually higher than on other sites. Mainly, if you buy more items, shipping is more elevated. The shipping cost depends on where the goods are shipped; items shipped from Asia will take longer than anticipated. The customer service services in the past were quite decent, but you must wait for one day before they receive a response. Thanks.

  30. Janice Waight
    Oct 20, 2022

    If I have not dealt with this website before

    If I have not dealt with this website before, I always have an issue with trust until the product arrives, and I check if it looks exactly how I want to see it. The PC's graphics appear good but cannot be delightful in the real world. Time will tell. The experience on the website was excellent, and I loved everything you had to offer. You have some great-featured clothing there, and I plan to return it.

  31. Dave Wenden
    Oct 16, 2022

    Awful service.

    I purchased a phone case that was delivered in the wrong size. The box was correct, but the patient inside was too small. The return process seems to deter you from having to return the item to China for your own expense and after obtaining permission ( but without a returns label Light inside the box. We will never again use them and will be spreading the word to others—awful service.

  32. Terry Van
    Oct 11, 2022

    Thin, poor quality garbage clothes

    omg don't fall for the ads, look nice , but what you get is thin , poor stitch, thin useless rags, I warned you, don't buy crap in the box

  33. Nils Schroder
    Sep 20, 2022

    I was forced to sign up for an account

    I was forced to sign up for an account. I didn't want to have an account. I wanted to purchase a bedsheet. Our options are becoming smaller and less because these companies can infringe upon our privacy more and more. They now have all my personal information, and I don't wish to share it with them.

  34. Jennifer Brady
    Sep 19, 2022

    Shipping cost is high

    I would have bought around 20 items. However, your shipping cost is high. It would help if you combined shipping for a less expensive one than you've got. This is one of the most costly shipping options on all the sites I've used to purchase clothes! Many offer free shipping on purchases over a certain amount and discounts of a certain percentage for purchases of more than.

  35. Jose Perez
    Sep 19, 2022

    Never again purchase anything from this company

    I could not write a review and not press the star. It took a while to receive my dress, which was expensive shipping fees, and my dress was not as it appeared on the model. The material is cheap and satin without any cotton, although it says so in its description. It's all polyester, with poor quality design. The dress was meant to be a line, but it is a straight line with no swing at all. The pockets are slit, and they look like pockets on the model. I am disgusted by this item. I'm not going to bother to return it as it doesn't have a way to tell the address to which you should replace it. I'll give it to an organization. I'll learn from the experience and never again purchase anything from this company. Be WARNED.

  36. Jasminee Marshall
    Sep 19, 2022

    I've had terrible customer service or essentially none at all

    I've had terrible customer service or essentially none at all. I received my pantsuit that is way too small for the measurements and size indicated, which is why I'm trying to return it, but they're making it impossible to replace. The return form does not show up if I click the return button. I have sent three emails to customer support, and I receive an automated response or a message I've sent to the incorrect department, even though I have entered the order number and what the issue assistance. I will never use this company again, and I wouldn't recommend it. It was highly frustrating working with them.

  37. Jim Deegan
    Sep 17, 2022

    They're all gorgeous and unique designs!

    Aside from the lengthy delivery times, I've loved receiving my clothing through this business! They're all gorgeous and unique designs! It's a pity that delivery times take a long time, but as many good things, they're worth the wait!

  38. Scott Trach
    Sep 16, 2022


    I could not trace my item, so I was unsure of the date it would be found. Once it did show up, it wasn't the same fabric as the one in the photo that seemed to be cotton. What I received was a thin, see-through satin. It was a cheaply-made imitation. Disappointing.

  39. Karen Strutz
    Sep 15, 2022

    The website would not let me purchase

    The website would not let me purchase one item and then continue to shop for another. I was required to buy each item individually, which increased the shipping cost. I'm requesting that someone from your end take my order and merge the three purchases into one purchase with the intention of shipping.

  40. Ken Gaughan
    Sep 15, 2022

    There are two T-shirts I don't love and that aren't fitting

    Could you not do it? If you received the items you requested, they're great. However, the first time you buy something that you don't like or don't suit, it's not possible to return it. Be aware that you must pay for the return shipping to China with the tracking number only via USPS. The shirts I bought weren't sized correctly and were far beyond standard. Therefore I had to return them to get a refund. The order cost $56, and the shipping was $65, so guess what I got? There are two T-shirts I don't love and that aren't fitting.

  41. John Jacobsen
    Sep 12, 2022

    Excellent online store for clothes

    Excellent online store for clothes. It can quickly forget transactions, and I need to review the items I've looked at to fill the cart. There's one small thing that could make a difference (but not so bad that it could warrant the removal of the star) should it be implemented to give your site and cart more memory.

  42. Jeff Wandell
    Sep 11, 2022

    I'm hoping the product lives up to the expectations!

    It's the first time that I have placed an order with Lightinthebox. I'm hoping the product lives up to the expectations!! I had to wait "forever" to set up an account because there was no way to speak to an actual person for assistance.

  43. Craig Wilkinson
    Sep 10, 2022

    I wouldn't recommend this business

    Based on my experiences (2 orders containing four items), I wouldn't recommend this business. The photos were very filtered and didn't look like the items I received - the things were all of the poor quality fabrics, and the colors of two of the items weren't correct. I wouldn't have written this if I could return the goods for a refund, but that was impossible regardless of all the helpful information. I'm currently dealing with four items I am so dissatisfied with, and I have no recourse except to learn not to purchase from them again.

  44. James P Coleman
    Sep 10, 2022

    This was quick and simple

    This was quick and simple. I prefer fast and simple. If I am required to answer questions like "date of birth," "social security number," etc., and am redirected to various pages, it frustrates me to no end.

  45. Andy Beck
    Sep 10, 2022

    Thanks! Margit

    I just ordered a single dress Calvin Klein light blue. You showed $49.99 and then had me charged over a handred. Please fix this issue now, before payment is leading an entire charge. Please get in touch with me with the dress I ordered, or I will stop payment at my bank. Thanks! Margit

  46. Michael Bennett
    Sep 8, 2022

    Avoid this Company

    Avoid this Company. I bought six tops, but the size is terrible, and the material is cheap and unsanitary. Consider making an exchange, but you stand the chance of getting bitten by an elephant. Goods must be returned to China at your own expense if you're lucky enough to receive the information they provide. The site is a mess and difficult to navigate, and there are no UK phone numbers and no means of contacting them. If you are fortunate enough to pay with PayPal, get in touch with them. They were extremely accommodating and resolved my issue professionally. Do not make payments using any other method, as you might get your money back and end up in skimpy clothes.

  47. David Adams
    Sep 8, 2022

    The clothing item did not fit

    The clothing item did not fit. The return process was horrendous, requiring lengthy "ticket" correspondence, packing the article, send it via Royal Mail to China, and awaiting the company's approval for a "full" refund. It's not the type of returns that are no-quibble from top online retailers.

  48. Marc Fullem
    Sep 7, 2022

    The quality was a joke!

    The shirt cost 37.98, The shipping was 25.61, and the quality was a joke! The fit was poor Medium was too large. Large was an extra large. To return the item, I'll need to pay for trackable shipping... which will cost me an additional 20.00. Forty dollars of poor-quality clothing will ultimately cost 40 dollars for shipping, and I will walk away empty-handed!

  49. Gary Raiczyk
    Sep 6, 2022

    I was so happy!

    I was pretty satisfied with the first clothing I bought. However, the recently ordered items did not match or look good for me, or the fabric was awful, but one thing was okay. When I attempted to ship three items back, I had to specify the issue, and There was no choice but to say that I did not like the item or it was not your style. I called their customer service, and they told me that it was too expensive to send the items back to China, so they offered me a refund of 30% and the things. I was so happy! I won't be repurchasing it!

  50. James Callan
    Sep 6, 2022

    The customer service was terrible

    The customer service was terrible. They arrived in a hurry for an opening. We ordered two dresses of the same dress because the sizing varied. One dress was flawless and beautiful. However, the other was entirely different, with the shawl altogether different color. I also ordered shoes, which were quite different from the picture. The customer service and returns were horrible, they refused to take back the shoes, and they would only take the dress back if I paid more than this dress cost to send back to China. Then it could take months to receive the dress refunded. Therefore I haven't considered returning the dress because it is not worth the money. Read their return policy and reviews before purchasing from them.

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About Light In The Box

LightInTheBox launched in 2007 as a global retail platform, delivering diverse lifestyle products to consumers worldwide from China. Their websites,, and, available in several major languages, streamline the shopping experience. They feature products from categories like clothing, gadgets, and home & garden essentials. LightInTheBox's data-driven business model lets them craft personalized items, such as wedding and evening dresses, efficiently with compelling prices. They strive for excellence in marketing, sales, and customer fulfillment.

(206) 790-2639
Baiziwan Road, Chaoyang, Beijing, China, 100020