Rating (4.0)
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1 Star
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4 Star
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5 Star
35

Q&A

Is Temu Legit and Safe?

Temu is a legitimate and safe online shopping platform that connects customers with suppliers to purchase competitive products. They have a legit site and mobile app, and customer reviews can be found on reputable reviews websites.

How Does Temu Make Money?

Temu generates revenue through commissions earned from suppliers for facilitating transactions. They may also earn income from advertising and partnerships.

Why Is Temu So Cheap?

Temu offers competitive prices by working directly with wholesalers, eliminating intermediary costs. Their online platform also allows for efficient operations and cost savings.

Does Temu Employ Child Labor?

No, Temu does not use child labor in its day-to-day operation. There is no credible evidence suggesting that Temu uses child labor.

74 Reviews on Temu

  1. Adam Bower
    5 rating

    Got my item safe and sound like what they put on the sites

    Feb 21, 2023

    I ordered a pair of home sandals and kitchen items and they arrived safely on the 11th day within what they promised!!! And whats most important is they look like the pictures sooo im satisfied

  2. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

  3. Rita
    5 rating

    One stop shop

    Feb 13, 2023

    Got everything i needed in temuand the site is pretty great! There’s a lot of products there so it’s not easy to check thru everything but the search bar helps to find the things i need. I love that i can buy a bunch of things without having to move froom one shop to another so i’m really glad that temu has so many products. :) :) :) Their really legittt!

  4. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

  5. Chuck
    5 rating
    Jan 26, 2023

    Hello Bobby, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at wholesale prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you wouldn't mind sending your order ID and a screenshot of your review details to me at [email protected], I would be happy to look into this issue for you right away. Best wishes, Chuck

  6. Latisha G
    5 rating

    Very impressed with Temu

    Jan 25, 2023

    I advice everyone who doesn't know about Temu yet to try it and you won't regret. Ever since I found this company, I don't shop anywhere else. Their items and prices are fantastic. No matter what you may be looking for, TEMU has it. The jewelry is so beautiful and sparkly. I recommend them highly.

  7. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

  8. Marcy
    5 rating

    Highly recommend

    Jan 25, 2023

    I was a little iffy but decided to give Temu a try . I received my order (20 items) in under 2 weeks. 5 days earlier than the date given. Everything is great and I'm really happy with prices, quality and arrival time. .I have been very pleased with the quality of the merchandise and even happier with the prices! I highly recommend looking at this site!!!

  9. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

  10. Rachel Greene
    5 rating

    What an excellent app!

    Jan 25, 2023

    Man, oh man! What an excellent app! The merchandise is great quality and the prices are amazing. I'm amazed at the gigantic selection of products. I can find almost anything I'm looking for. Most of the products that I have ordered have been spot-on and have had few disappointments. I tell everyone about the great deals I've gotten here!

  11. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

  12. Sandy
    5 rating

    Amazing

    Jan 20, 2023

    Temu is amazing! I'm addicted, placed 11 orders in barely over a mo. prices can't be beat, many of their products are also available on Amazon. turnaround is surprisingly quick. I've not returned anything so far. I was leary at 1st, 1st order was very small but since I've gone nuts.

  13. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

  14. Michelle Lim
    5 rating

    Legit platform and affordable products. Will buy again

    Jan 10, 2023

    I was looking for something for my kid online, but couldn't find it. Temu came up in search and I bought a bunch of things at the end. They are not the best quality but worth it for the price. Some gave me pleasant surprises. Temu's shipping for me is about 10 days which is acceptable. I didn't have to contact customer service for anything. First purchase is pretty smooth. Thank you!

  15. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

  16. Lorraine Boyden
    5 rating

    I've purchased some Thanksgiving items to prepare for Christmas.

    Jan 7, 2023

    I've purchased some Thanksgiving items to prepare for Christmas. They're amazing and such a great value! I've made a few purchases following. They're swift, but some take a while; ultimately, they're all excellent value for the money. I would love to repurchase it. Make sure to leave room for error as there are missing pieces. It's generally okay, though.

  17. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

  18. Martin Wilkinson
    5 rating

    I came across this company and decided to try it out

    Jan 7, 2023

    I came across this company and decided to try it out. I was highly impressed by the level of customer service. My order arrived late, but Temu offered me credit for the delay, which I believe was not their responsibility. You can't control shipping. The quality of the products was excellent. Shoes run a little small. I would suggest going 1/2 size bigger. However, I was awestruck by the total credit. Therefore, I purchased more and was not disappointed whatsoever. I want to thank Temu for your sincerity.

  19. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

  20. Heather Taylor
    5 rating

    They also ship within around a week.

    Jan 1, 2023

    I began by buying inexpensive items like kitchen equipment, car accessories, and other gadgets. After seeing the fantastic products were of good quality, I moved on to infant clothes and shoes. There are a few items that were made cheaply (you buy what you receive at times); however, for the most part, I'm very impressed with their quality items! They also ship within around a week.

  21. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

  22. Valerie Vinger
    5 rating

    The only downside is that you could browse through all their products!

    Dec 29, 2022

    Finally, a "legit" company with amazing discounts! Everything I've purchased from them (and it's been many!) is of top quality. What has impressed me the most is how precise and professional the website they run! I've never encountered a business with a website as professional as theirs. They're quick to respond to all inquiries and are not afraid to solve any issues garegardingrders. The order number I'm entering to allow this review that will be published is only my latest order. There have been numerous orders before this one! The only downside is that you could browse through all their products!

  23. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

  24. Noelle Purvis
    5 rating

    These items are adorable

    Dec 28, 2022

    I decided to buy something I wanted, but not too costly, to ensure it wasn't a scam. These items are adorable, and I'm so excited to gift these gifts at Christmas. I'll need to purchase the wine to go with it. The package also contained a bonus of three gift cards. I'll be ordering via Temu again. The delivery was within seven days, which is not the time I had hoped.

  25. Reply from Temu
    Feb 18, 2024

    Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

  26. Maureen Venzara
    5 rating

    I have placed two orders with this company and am very satisfied.

    Dec 27, 2022

    I have placed two orders with this company and am very satisfied. The first time I purchased bracelets, earrings, and earbuds. I wouldn't say I liked the earrings, but for the cost, I'd be capable of giving them away. The bracelets were lovely and well-constructed. The ears fit me in a way that none else could. They were easy to pair and had excellent audio. I ordered a pair of headphones that fit over my ear work well, and feel comfortable. I'll be buying from them again in the future.

  27. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

  28. Helen Montez
    5 rating

    We will order from them again

    Dec 26, 2022

    I'm always nervous about buying things from companies I don't know much about. I was highly impressed by the products I received, which took only eight days. Good quality. Not cheesy. We will order from them again!

  29. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

  30. Michael Sautter
    5 rating

    You are a fan of getting stuff cheaply

    Dec 24, 2022

    I've ordered a few times before and never experienced issues with Temu. It's a great application and takes around a week to arrive at me. I've received everything I needed for free by playing their Temu credit games and making referrals to others. If you are a fan of getting stuff cheaply, try it, and you'll never regret it.

  31. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

  32. Armin Dizdarevic
    5 rating

    I am satisfied that I tried it

    Dec 22, 2022

    I was hesitant to try Temu since I did not know about it; however, I am satisfied that I tried it! My purchases arrive at my home in less than one week, and the products I have purchased have been excellent! Do it; you will not be disappointed!

  33. Reply from Temu
    Feb 18, 2024

    Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

  34. Bonnie Hutsell
    3 rating

    Do not believe the pictures of the dolls.

    Dec 20, 2022

    Do not believe the pictures of the dolls. The company's ships are from China. However, beauty is safe for a young child. However, it's not designed and intended for collectors. Shipping is slow. It is made of vinyl and cannot pose as it is shown.

  35. Reply from Temu
    Dec 29, 2023

    Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need any additional assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

    Read More
  36. Dawn Dawley
    5 rating

    Great shipping and an excellent price,

    Dec 19, 2022

    I've ordered around seven times. I am delighted with the products at the cost! I've bought clothes and makeup to date. I was required to return certain items from two orders due to the wrong size (my mistake), and they were replaced. No complaints! Great shipping and an excellent price, and I am thrilled with the product.

  37. Reply from Temu
    Feb 18, 2024

    Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

  38. Annetta Cracraft
    4 rating

    It's been a pleasant experience

    Dec 17, 2022

    I am a fan of Temu so far. It's been a pleasant experience when I have done all my Christmas shopping through the app. I've found fantastic deals on items that cost twice more from other online retailers—a wide selection of beauty, household clothes accessories, and office and home decor products. Delivery and customer service have been outstanding and also. Please pay attention to the clothes size because they may be smaller than the typical USA sizes.

  39. Reply from Temu
    Feb 18, 2024

    Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

  40. Dora Tsagaris
    2 rating

    This lack of care regarding the shipping method for these products.

    Dec 14, 2022

    I purchased three vegetable cutters for my XMAS stocking gifts. Three of the boxes were damaged due to an unsuitable shipping container. The choppers were shipped in an envelope, not in a corrugated container. Fortunately, there was no damage to the helicopters; however, the containers (folding cartons) that the choppers were delivered from looked like things you could donate to a good cause. I'm not happy about this lack of care regarding the shipping method for these products.

  41. Reply from Temu
    Dec 29, 2023

    Hello Dora, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team

    Read More
  42. Mandy Rhead
    4 rating

    Discounts and incentives are plentiful

    Dec 11, 2022

    The business is similar to that in the same vein as Wish.com and Zulily.com but is more recent. I've found and purchased many items from this site and have no complaints. The products are made someplace in Asia (no additional bells and bells) (or frills); however, they are priced lower than the cheaper thrills offered by other websites. For example, I bought knit shoes, which were very well-made. They were delivered immediately and trendy. The prices were unbelievable. It's not a lie; I love the designer brand I have... However, Temu has me without designer brand names, but with the quality of their construction and appealing designs. The range of products includes everything from clothing to tech and household items. Discounts and incentives are plentiful... and since it's the newest money-saving tool available there...I would recommend visiting Temu.com.

  43. Reply from Temu
    Feb 18, 2024

    Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

  44. Barb russell
    5 rating

    I am thrilled to visit the site each day.

    Dec 8, 2022

    Hello, my name is YALCIN OZAY. I've been browsing the TEMU site lately. The delivery time is one week to 10 days since most items are imported. The website provides all information and options that will benefit the clients. Refunds and price adjustments are processed quickly. It offers a range of products with stunning images and, occasionally, videos. I am thrilled to visit the site each day.

    1. Benita
      Feb 15, 2023

      You are a person from this company who works for Temu
      com. just do not try to fool people by these lies ! Just look at their horrible reviews everywhere !! You will find out what you are remarking here is absolutely untruthful!!

  45. Reply from Temu
    Feb 18, 2024

    Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

  46. Sharon Viggiano
    5 rating

    The quality was excellent

    Dec 5, 2022

    I purchased a T-shirt from Temu, and it arrived within 12 days of the delivery timeframe. The quality was excellent, and similar T-shirts could be sold multiple times at discount shops. I can save money on gas and time as the order is delivered to my doorstep. I have no hesitation in placing an order with Temu, even though it's an incredibly new and unknown company. I knew Temu was legitimate and trustworthy because it's controlled by PDD Holdings, a profitable international e-commerce firm listed on Nasdaq. It is traded as PDD and was among the most significant gains of the Nasdaq-100 Index. It's essential to do some investigation and not go through reviews; a lot of whim any false (especially those with negative reviews! ).

    1. Candy.wong
      Jan 9, 2023

      Hello Sharon, thank you for your recognition. We are honored to serve you and we are thrilled that you like
      our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers. lf you need any assistance, please don't hesitate to message us through Temu.com
      or Temu app live chat, email us at [email protected], or call us at 1888-480-8368. Best wishes, Candy

  47. Lawrence P Calicchio
    2 rating

    I am distraught and will never shop with Temu again

    Dec 1, 2022

    I made the mistake of trusting Temu and ordered winter boots from them at a supposed 80% discount. However, after filling out all the necessary information, they added all sorts of charges to my order, bringing the total to over $20. Worse, they didn't even have the sizes I needed. To top it off, I received a call from my bank asking about an order from a company with a different name, and they said the security number was wrong. The Temu website I used was fake, and the bank is charging them with fraud. I am distraught and will never shop with Temu again.

    1. Temu
      Dec 29, 2023

      Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team

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About Temu

Temu is an e-commerce company that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.

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(888) 495-8368
https://www.temu.com
31 St James Ave, Boston, MA 02116, United States
13897 views