8 Reviews on Petlab Co.
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About Petlab Co.
For the founder of PetLab Co., the venture holds significant personal importance, albeit stemming from a heart-wrenching experience. A few years ago, the founder faced the dreaded decision that all pet owners fear – the heart-wrenching choice to euthanize their beloved dog, Krystal. Over 17 beautiful years, Krystal and the founder shared a profound bond, and the dog enjoyed a lengthy and joyful life. Yet, during the final four years, Krystal battled the challenges of arthritic pain, severely hindering her walking ability. The founder couldn't help but grapple with feelings of guilt, questioning if there were additional measures, particularly in terms of supplementation, that could have been taken to support Krystal during her final years better.
 (702) 827-4738 |
 [email protected] |
 https://thepetlabco.com/ |
 1375 Broadway, 15th Fl. New York, New York 10018 United States |
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I Regret Spending on Ineffective Dog Probiotics
Probiotics didn't work or have any effect on my dog, not even a bit. All I observed was an increase in his diarrhea, and as soon as we stopped using them, his stools improved. I bought three probiotics and even went for the additional upsell to ensure we gave it a fair shot, but it was a total waste of my hard-earned money, costing me $200. Thankfully, when I switched to a store-bought probiotic, my dog's health improved significantly. I really wanted to believe in the product because the advertising was so convincing, but it was a waste in reality.
Unfulfilled Product Deliveries and Ongoing Charges
I haven't received my products for five months, but I'm still getting charged monthly! I've tried calling and emailing several times, but I get no response. I liked the product, but out of the seven months I've been charged for it, I've only received it twice at the beginning. I did change my address, but I've also never been able to get hold of anyone to change that. Though my mail is being forwarded, it's not the reason for not receiving the products I'm being charged for. It's frustrating to deal with this company, and it's not worth the headache, even though the product seems good.
Concerns About Recent Changes in the Dog Pills
I'm having trouble understanding what happened, but this isn't the exact product I've been receiving from you for the past year and giving my dog. These pills are not soft like the others. The color is different, and they are hard. Before, my dog loved the pill. Now, I have to trick him into eating half of one. I ordered two canisters. Why are the pills so different, and how can I get the former pill? At first, I thought I ordered the wrong item, but no, it's the same product on the outside but different on the inside.
I Wouldn't Recommend Petlab Co. Subscription Service
I had a subscription for my two dogs. Unfortunately, one of my dogs passed away, and I found myself with excess supplies, precisely two bottles, when I only needed one. So, I sent them a message suggesting I receive one bottle every other month instead. Strangely, I didn't receive any response, which was quite frustrating.
Despite not hearing back from them, I received two bottles as part of my subscription. This continued until I finally decided to cancel my subscription altogether. The canceling process was complicated, and I wouldn't recommend their subscription service based on my experience.
Concerns About the Probiotic and Joint Care Chews for My Pets
I ordered probiotics and joint care chews for my mom's two senior dogs, a black lab and a golden retriever. The black lab has been problematic, with itchy ears constantly chewing at his paws. When I saw an ad for the probiotic chews, I thought I would try them. I understood that results might not be visible until after 2-3 months of continuous consumption. However, we've been feeding both dogs the two different products according to the instructions on the label, and the symptoms we were trying to alleviate have intensified.
The Petlab is shaking his ears so much and showing discomfort that he spends most of his time downstairs lying on the cold ceramic floor. He won't even come upstairs anymore. As for the golden retriever, he has unusual dark discharge coming out of his ears. At this point, I'm not sure whether or not I should continue to feed these products to the dogs.
Unresponsive Online Retailer
I placed an order. Petlab Co. took money from my account and didn't send me a confirmation number, email, or anything. I tried contacting them via email and phone, but they haven't responded. Now, I have to initiate a dispute for the charges and request a new debit card.
Dog Dental Wash, Unpleasant Side Effects
The dental wash made my three Chihuahuas so poorly that they had sickness and diarrhea for days. When I emailed the company regarding this, they wanted me to jump through hoops to prove it was their product's fault, and I still didn't get a refund.
Becarefull : Unauthorized Charged
I'm typically a positive and forgiving individual who doesn't usually leave negative reviews. However, my experience with PETLABCO has been quite distressing. They went ahead and charged my credit card through PAYPAL without any authorization. This unauthorized charge resulted from my signing up for their auto-ship discount.
Unfortunately, my interactions with the PETLABCO staff have been marked by rudeness and arrogance. To make matters worse, I never received a refund for the wrongful charge. In light of these events, I strongly advise others to steer clear of PETLABCO.COM, as it appears to be a scam.