US Service Animals

US Service Animals

31 Reviews
31 Reviews
Rating (3.7)
1 Star
2 Star
3 Star
4 Star
5 Star

31 Reviews on US Service Animals

  1. Lauren Demke
    1 rating
    Nov 3, 2023

    Avoid US Service Animals

    The only reason I'm giving US Service Animals one star is that there isn't an option to provide them with 0. I was on the phone with a therapist for 4 minutes (I checked my call history), and most of it was me talking about my health and then her talking about legal support. If you're like me, you might think the legal help is a great bonus. It's not.

    When my landlord denied my letter, saying it wasn't an ethical ESA letter, I contacted the legal team. (It was not considered ethical because this company gives notes to everyone). The legal team avoided my question about a refund and only gave me sample emails to send to my landlord. I was on hold with HUD for almost 2 hours, and each time I called, I was given a different number to call. I highly recommend against using US Service Animals. This is NOT worth the headache!

  2. Jack Joyner
    1 rating
    Jun 9, 2023

    A business representative

    I wouldn't say I like being ignored and treated rudely by a business representative since I can't afford the services you offer. It's insulting and makes me feel less miserable, so thank you for your horrible call.

  3. Carol Jones
    5 rating
    May 16, 2023

    It is an absolute blessing

    To be truthful, Alaska was beneficial. It is an absolute blessing when you get the feeling that you can feel that the person at opposite ends cares about the work or service they offer. Alaska is now on my prayer list, and the service dog registry each makes life worthwhile and inspires us to keep moving regardless of the situation or circumstances. Thank you!! Thank you for being here with us.

  4. Natalie Weiss
    5 rating
    May 15, 2023

    A pretty severe

    The company provided me with two service dogs since I was disabled. I'm grateful I'm blessed with them; they can do what they're trained to do. I'm happy that they're acknowledged for the way they work. Recently, I was injured and could not escape both assist me. They also helped me get on my feet and get back to bed. They stayed by my side throughout the day. I've had a lot of pain and bruises. The fall has been going on for four days. So does it seem like a pretty severe season? Thanks for acknowledging their talents.

  5. Stefanie Stevenson
    5 rating
    May 13, 2023


    Ryan was accommodating throughout the whole procedure. Ryan took my stress away and assured me my children wouldn't have to be separated from me throughout our house change. He called me quickly after I had finished setting up my profile in the same way, and I believed that the whole process would be much more challenging than it was. 10/10

  6. Pamela Garcia
    5 rating
    May 12, 2023

    Very kind and knowledgeable

    Christopher Jones was very kind and knowledgeable when helping me make an appointment to renew my ESA license on my behalf. He ensured I had everything I required and could answer all my concerns! The company and all the employees who work for you are truly unique.

  7. Amanda Uhme
    5 rating
    May 11, 2023

    The exceptional customer service

    Each interaction I've had with Denise through Alaska at the beginning of this journey has been smooth and effortless. The staff is accommodating and professional. They're practical and complete everything that needs to be completed; I am happier with the exceptional customer service I've received during the last few months and also from Alaska the day before.

  8. Jarret Webster
    4 rating
    Apr 7, 2023

    An absolute pleasure

    The company has been excellent and helpful in this first phase helping me with tools and purchases. My disability makes tests highly complicated for me. My service dog, Lacie, seems to be progressing well, and teaching her is an absolute pleasure

  9. John Bryant
    5 rating
    Jan 11, 2023

    She was knowledgeable, professional, and helpful

    I recently spoke to Krystal, a fantastic person, and had a wonderful experience. She was knowledgeable, professional, and helpful. She was also quick and efficient. She communicates information to upper management and deserves the opportunity to be promoted. That's the way I felt about my experience.

  10. Robin Hirschfeld
    5 rating
    Dec 3, 2022

    Thank you again!

    I was initially feeling overwhelmed and confused about the whole thing, but after speaking to two incredible women who I wish I'd known their names, I was immediately at peace. I appreciate your help, Scott, and everyone else who has assisted me so far has been uniquely courteous, professional, and knowledgeable! I can't say enough about them! Thank you again!

  11. Catia Rassul
    5 rating
    Dec 2, 2022

    He was gentle, patient and knowledgeable

    Thank you thanks to Ryan Bradley for being extraordinary today! He was gentle, patient, and knowledgeable about the whole process. I am grateful to you all for your efforts to make this possible for everyone.

  12. Martin Slatford
    5 rating
    Nov 27, 2022

    Much easier to get an excellent staff like Drew! I will be back!

    Drew did an incredible job helping my dog, mom, and I find the right package at the best cost for our needs. Drew was highly positive and sure to let us know the options available to us and answered any questions we asked. Much easier to get an excellent staff like Drew! I will be back!

  13. Richard Moulds
    5 rating
    Nov 23, 2022

    Precious was a pleasure to talk to in the conversation

    Precious was a pleasure to talk to in the conversation! I'm learning to master English as a second language; she was straightforward and fluid. She assisted me through every step of getting my Emotional Support Certificate. I'll recommend this site.

  14. Raymond Glover
    5 rating
    Nov 22, 2022

    A grateful customer looking forward to a new world

    Hope was enjoyable to chat with as she helped set me up for my first training session. I am incredibly grateful for the assistance US Service Animals provides, particularly abe vast expenses that usually come when targeting animals trained to be in animal service.

  15. Sharon Feeney
    5 rating
    Nov 18, 2022

    The person I spoke with, Matthew, was quick and well-informed

    The person I spoke with, Matthew, was quick and well-informed. He was able to answer every question I had, arranged my requests for availability consult, and was personal while also maintaining his professionalism. Absolutely in the best position.

  16. Craig Cooper
    5 rating
    Nov 16, 2022

    Hope is so sweet!

    Hope is so sweet! I'm glad I found her. I had no idea what she was. . . I only read the reviews as we were getting on the telephone! Thank you for calling. I'll call you back once I have the money and request Hope! Thank you for the beautiful experience. If you inform someone that you cannot pay immediately, they ignore it like they didn't understand and then continue to bargain or quit the call. I'm grateful for Hope!

  17. Lisa Swainsbury
    5 rating
    Nov 11, 2022

    I absolutely will recommend this site to my family and friends. Thanks!

    OMG! I read the reviews and then went to the website to see what was available. I signed up, and Precious phoned me and set me up! They also offer payment plans to help you make payments! I am a massive fan of my dogs and know that they will be content as I don't have to worry about the cost of pet care! Thank you, Ms/Mrs. Thank you for all your help and for not worrying about my stress; much appreciated! I absolutely will recommend this site to my family and friends. Thanks!

  18. Trevor Gilliland
    3 rating
    Aug 8, 2022

    My order for an emotional animal support certificate

    My order for an emotional animal support certificate and the ID badge for my dog was delivered fast. Still, my name in the owner's information section was incorrectly spelled. I called customer support and was told that an ID card with a different spelling would be issued.

  19. Louise Bailey
    2 rating
    Aug 7, 2022

    The letter was about to expire and then canceled

    My letter was updated before the expiration date, and you continued to email me to inform me that the letter was about to expire and then canceled. I responded to your emails several times with the same message. However, you had already sent an updated version to me. Make sure you update the system and cease sending me rudely written emails.

  20. Joanne Chilvers
    2 rating
    Aug 6, 2022

    I received the incorrect measurement

    I received the incorrect measurement ESA collar as well as a leash. I completed separate return and business forms, and they mistook both items as returns. When I returned them, I was looking to replace the leash to get an exchange, but I also would like to swap the collar for a smaller size.

    They did, however, refund my purchase in the total amount. This was not an issue, but I couldn't receive the collar I was looking for in the exact size that I wanted.

  21. Amanda Stead
    2 rating
    Aug 5, 2022

    Doctor who is not sympathetic

    Cody was extremely kind to me and could answer any questions I asked. Dr. Stephanie White, however, was extremely rude and tense throughout the conversation. When I did not respond quickly enough when she asked questions, she would claim I was avoiding the question, even as I tried to come up with the correct answer.

    I informed her that I had an adequate sleep due to my dog's presence with me. She then deemed me unfit for the job due to that fact. When I attempt to explain that I am unable to sleep without him, she dismisses any of my comments as if she is trying to close the call quickly.

    However, she clarifies to me that she thinks I have anxiety, but not to a large degree. While finishing the call, I'm tearing up and screaming, and I need my inhaler. I'm not sure why a doctor working in this field can be so unkind to their patients, especially those suffering from anxiety or depression. Shame.

  22. Pauline Allen
    2 rating
    Aug 4, 2022

    Double charge, and no collar

    I had been charged twice for the same Registration, and I received a refund for the second one, which was an accident. However, I didn't receive the collar my cat ordered that I had ordered from my original purchase.

  23. John Stevenson
    1 rating
    Aug 3, 2022

    No information was ever returned

    No information was ever returned. I made the payment and am disappointed with this company. I'd like them to return my money, or at the very least get in touch with me. Martha Frame@aol. I already registered 2 dogs. Then in June I had heard anything from anyone.

  24. Sandra Walther
    1 rating
    Aug 2, 2022

    Terrible experience!

    Terrible experience! They're crooks... they steal lots of information from you, attempt to sell you anything you can think of, and fail to follow through on your needs.

  25. Andree Brown
    1 rating
    Jul 30, 2022

    More trouble more than its worth

    Go to your mental health practitioner. I paid close to $200, entered Zoom 9 mins into an appointment window, and the doctor canceled and refused to issue an ESA letter. They reimbursed the money, and I would have to be charged again to schedule with an additional provider. It was unnecessary to go back and forth. The thought that it would be speedy and easy turned out to be the complete contrary.

  26. Julie Lyttle
    5 rating
    Jul 28, 2022

    Very articulate professional and experienced

    Nae assisted me through my entire process. She was extremely patient and took the time to ensure that I was in a good mood (which took about two weeks before I decided I wanted to apply for registration of the pet) and did not try to harass or press me into making a choice.

    Each time I called her, she responded. She's a very articulate professional and experienced on this subject. I would like to see that if you contact her, she can assist you!

  27. Denise Robins
    5 rating
    Jul 26, 2022

    She was accommodating and polite

    I had the privilege to talk with Andrea regarding the beginning of the process of turning my dog into to be a companion animal. she was accommodating and polite. I think she's a great worker who deserves recognition for her hospitality and patience.

  28. Janie Paredes
    2 rating
    Jul 8, 2022

    Doctor who is not sympathetic

    Cody was extremely kind and willing to answer all my questions. However, Dr. Stephanie White was extremely rude and anxious throughout the conversation. If I didn't reply fast enough when she asked questions, she would accuse me of avoiding the question while trying to come up with the correct answer. I explained that I get adequate sleep due to my dog's presence with me, and she eventually deemed me unfit for the job due to that fact. When I attempt to explain why I cannot sleep without him, she dismisses everything I have to say as if she wants to get the conversation over with as quickly as possible. However, she clarifies to me that she believes I suffer from anxiety, but not to a great extent. When I'm putting the call down, I'm screaming, hyperventilating, and needing my inhaler. I'm not sure why a doctor in this field can be so unfriendly to their patients, specifically those suffering from anxiety and depression.

  29. Kieran Quinn
    4 rating
    Jun 24, 2022

    Great experience!

    I'm not going to lie. I was thrilled to receive my parcel! It was slightly bent, and I got the wrong vest size for my pet. However, it was fantastic that the order was taken care of very well. Everything was dry, which is one of my concerns as I'm a frequent victim of rain in the area I'm from. The dog's name cards names were stunning. The image wasn't blurry, and overall it was a great experience!

  30. Jodie Jacomet
    5 rating
    May 14, 2022

    Respectful, prompt, and transparent

    Melody, who assisted me, was respectful, prompt, and transparent. She was also concise, friendly, and polite. Melody was very attentive to my questions and ensured that I understood all the information she gave me. I was delighted with the experience and grateful to have this resource.

  31. Anonymous
    5 rating
    Apr 14, 2022

    We are so thankful!

    After being harassed about my dogs by a neighbor, I needed assistance. My condo was purchased two years ago at the beginning of Covid. After being harassed about my dogs by a neighbor, I needed assistance. Until last September, she had never complained to the HOA about her barking, biting, and nuisance. I could not prove any of the complaints, and the Legal Team provided me with the support that gave me the confidence to fight to get my legal right to own these ESA dogs.

    The board held a hearing where they presented all of the complaints. I had to prove that they were false. I would have probably given up on my two dogs, even though I needed them for my health if I had not received the assistance. They even demanded my medical history to determine if I needed them. They're not allowed to ask this! Based on my legal information, they found in favor of me, and I can now live in peace. We are so grateful!

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About US Service Animals

We will gladly change your order information or order details. You can email us at [email protected] with any issues or questions you may have. We will refund your purchase if you are not completely satisfied. Let us know by calling us at (985) 257-2726 or by email at [email protected].

Phone(985) 570-5386
Location69156 Hwy 190 Service Rd, Covington, LA 70433, United States
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