(2.8)
Q&A
Is eHealth Medicare legit?
eHealth Medicare has 62 reviews on 99consumer.com, with an average rating of 2.8 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.
How to reach eHealth Medicare customer care?
You can contact eHealth Medicare customer care via email at [email protected] or by calling them at 844 778 0718
Where is eHealth Medicare located?
eHealth Medicare is located at address United States.
Unsolicited Healthcare Provider Change
I was pretty surprised to find myself receiving unsolicited emails from a person named John Skelton claiming to have switched my healthcare provider on my behalf. I had never initiated any contact with this company, nor had I ever spoken to this individual. I have no interest in changing my healthcare plan, and this unauthorized activity raised serious concerns. It felt like a fraudulent action, and I am fully committed to reporting this incident to the relevant authorities.
It was prolonged
The telephone Appointment was good, but it was prolonged. I was in the queue repeatedly, and even though I was aware of what plans, I would like to add, the,e agent wasn't well-organized or prepared for my appointment. The appointment I was expecting to take 30 minutes ended up taking over an hour. In addition, I was able to have a second appointment. That was set up, but I wasn't even asked to discuss the work.
A general practitioner
I was moving to a new area and requested a Humana Medicare Advantage policy update. I'm still a novice to the medical system, and I am grateful for all the assistance and guidance from eHealth team members regarding this complex healthcare subject! They gave me a general practitioner in the network and answered my concerns.
False
The caller said that the idea I came up with wasn't the best and that he could offer another plan, which was false; he only wanted to earn a profit, so he lied to me.
Process was explained clearly
I came to get equipment to conduct the at-home Sleep Apnea Test and instructions on how to do the test. I beltheieve this was my first time using eHealth Medicine, and I was extremely pleased with my professional and efficient experience I experienced. The entire process was explained clearly, and all my queries were addressed.
I had a highly frustrating and confusing experience
I had a highly frustrating and confusing experience trying to enroll in coverage through this program. There were no clear guidelines, and it took far too long to get a response on my approval status. When I called for assistance, I received conflicting information and could not enter verification codes. The program also repeatedly kicked me out before I could complete my application. On top of all this, the database for available plans was not user-friendly and did not allow me to find a plan that fit my needs quickly. Overall, I am sorry that I switched to this coverage and would not recommend it to others.
Terrible experience.
I signed up for one Medicare Advantage Plan in which my primary doctor was in the network. After submitting the form, it showed my doctor was not in the network, so I had to cancel and select a different method. A similar thing happened over and over repeatedly. Three times. It's a catastrophe. Your system uses an ad-hoc switch to my doctor. I was bounced around three times by your systems which do not correctly communicate with AARP united. At last, I was tired and opted for Aetna Medicare after being forced to call and cancel numerous times. I am a primary care physician member of Dignity Health = I had to terminate you all. Terrible experience.
My Interview with Tonina Korzeniewki
The experience of working with Tonina Korzeniewski was excellent! I had decided to select Medicare Advantage ahead of time and then select Blue Cross of Cook County/Illinois. Ms. Korzeniewski spent a reasonable amount of time explaining every aspect of my selection. I am thankful for her patience and thoroughness in helping me complete my application!
They're not the most happy campers!
We are brand new customers and looking for help with insurance plans in 2023. Mount Sinai uses health exclusively. We tried to get insurance but found out we had chosen an incorrect method. We sent two emails, but until now, no response. The importance of timely communication is for us, and a lack of response does not provide a good indicator of the health service's capabilities. They're not the happiest campers!
The fantastic experience.
I've had the privilege of conversing with Laurel, the fantastic insurance agent. She was competent and knowledgeable about the plan that my mom required for her health-related requirements. She explained how the program works in a way that we understood. I will certainly recommend her and her facility to everyone. Thank you so much for the fantastic experience.
So fast and easy!
The website was straightforward and much more user-friendly than the Medicare website. I submitted my application five days ago and received an email today confirming that I was accepted. This was a breeze! I'm grateful that I can complete this application online. I submitted my application on Thanksgiving Day!
Thank you for your time!
The eMedicare.com website was easy to navigate. I was able to compare different plans in my location. I was provided with all the information required to make an educated, favorable decision about an alternative Medicare Advantage Plan with better benefits in 2023. The 2023 Individual Enrollment form for the new company was posted on the website; I didn't have to consult with anyone to change providers and enroll in an alternative plan. I am waiting to hear from the new provider. Thank you for your time! Thank you for transparently giving all of the details.
I'm extremely frustrated.
This was my third time receiving a catalog. It was a very disappointing experience as my apartment number wasn't in my address. However, I'm told I'll have to wait four weeks to get one from my correct address. It's frustrating that I do not have access to the Internet besides the library, which isn't easy. I'm incredibly frustrated.
I believe you guys require an update!
I was informed that my plan G policy wouldn't take effect until August 1st; I switched to another broker and could get my plan activated in less than 24 hours. This was a matter of life or death since I could now visit a rehab facility to recuperate from my hospitalization and prepare for my chemo treatment. I doubt I would have made it through if I'd needed to go back home for three weeks. I'm not sure why you said August 1st, and two other brokers stated 24 hours. .... I believe you guys require an update!
Thank you for sharing your options.
I'm waiting to learn why I'm accepted into the Medicare Part D. Medicare Part D plan. I was able to compare Medicare Part D options, and if taken, I will save maybe 40 dollars per month. Thank you for sharing your options.
Your customer service representatives are among the most awful!
The most horrible, and I mean the awful, experience I've had concerning health problems. Your customer service representatives are among the most awful! Your company should not be allowed to take anyone on as a client!!
Incorrect!
Incorrect! I'm trying to find a Medicare Advantage plan that covers routine chiropractic treatments. The plan's website lists every program as having chiropractic benefits. This is because they offer Medicare Chiropractic adjustments that Medicare covers. All plans do. However, not routine chiropractic care.
She was highly professional and thorough
Medicare Advantage Choice plan, which is available throughout Southern New Jersey. The representative, Christine Milano, spent long hours with my wife and me, explaining the various possibilities available to us, and then enrolled us into Medicare Advantage Choice. She was highly professional and thorough.
Why on earth would they call me?
I am 34 years old and male. I received a call attempting to offer me medicare benefits for seniors of the opposite gender. Very odd. I would suggest that this is a shady business trying to make money off seniors who aren't tech skilled.
Your website sucks big time.
I prefer to score zero stars; however, that's not an option. I'm very knowledgeable about computers and have tried for about an hour to create my account and have not been able to get it working. I'm almost ready to give up since there aren't any options to accomplish what I want, and there is no phone number I can call to get assistance. Your website sucks big time.
I have recommended him to another person already
The agent, Kristopher, was beneficial and patient with me because my skills with putting are weak. He wasn't "pushy" but guided me through the process. I have recommended him to another person already.
Excellent service and follow-up with Patricia Swanson
Excellent service and follow-up with Patricia Swanson. She guided me from the beginning, starting with my initial phone call. She was able to answer all my queries and also taught me as I phoned with questions. After that, she helped me sign my insurance and got me in place. Thank you for your excellent and outstanding service. I have never had the pleasure of meeting eHealth. However, I had a fantastic meeting with one of their distinguished members. Thank you for your time.
I am not able to rate you until you have processed
I am not able to rate you until you have processed the process of my Medicare D enrollment. Ask me to check again after this has been processed to allow me to comment about the entire experience.
I was pleased that he could respond to my inquiries
I talked to Chance Wilson about switching from an additional policy to getting an "advantage" plan. The representative took time to review the options available and went over my existing project. We talked about my doctors' networks to see how they aligned with the various plans and to determine whether there was a connection that would allow me to continue seeing my current doctors. We spent between 15 and 30 minutes discussing different options and the cost of prescriptions and then decided to sign up for the Humana Advantage plan. I was pleased that he could respond to my inquiries, and I made my choice easy.
Initiated AARP Unitedhealthcare
We have enrolled in AARP UnitedHealthcare for my spouse Sandra and me. She was accepted. I entered my information later, and the system changed the Medicare number to that of my wife, and the dates for hospital and medical changed to hers too. I was able to modify it later, but I am still waiting to hear back on whether or not I've been accepted.
He was extremely nice and willing to assist me
I am grateful to my agent. He was extremely friendly and willing to assist me. He did help me in getting an appointment with a doctor. Regarding supplements, I was apprehensive about getting one! I'm on oxygen and have never been informed of why. It wasn't their responsibility, so I will not blame him. I visited the clinic to find out the information on my forms, and they said on my record a heart problem! I've never been able to get a test followed up on. Therefore I cannot have any more difficulties, so I'll keep my information!
NO DEBT WILL ACCEPT RESPONSIBILITY FOR THIS MISTAKE!
The agent offered me an alternative PCP to the one I wanted. The alteration in my plan led to hundreds of dollars in expenses for tests and radiology labs. I can no longer follow through with my plan of action with my team of physicians who have been diligently working for me and have won my respect. NO DEBT WILL ACCEPT RESPONSIBILITY FOR THIS MISTAKE!! This error made by the agent who originally made it is yet to be addressed. The error was brought to his attention shortly after the mistake was discovered. He gave the error the responsibility to his "team," who had no idea what was happening! WHAT A FIASCO! Trust No One! No One Else Will! Look Out For Yourself.
He was very accommodating in all ways.
The agent analyzed and comprehended what coverages were available and what we needed. He did not attempt to sell us on a specific policy. We had a mutually agreed upon the insurance plan, and then the agent collected all of the details to complete the application on our behalf and completed the application. He was very accommodating in all ways.
The licensed agent who helped me was very knowledgeable professional
The licensed agent who helped me was very knowledgeable and professional about what he was discussing. We concluded the transaction with the new company I have chosen in record time.
Rude and unprofessional.
I received a note in the mail regarding next year's health insurance from EHEALTH. I began to talk with an agent named Brian. I think he was annoyed when he saw that I was satisfied with my insurance plan; he started in a very negative mood and asked how he could tell what you were after. I explained to him that the letter explained how to enter the physicians and medications, which is why it was a complete explanation. He was not very friendly from the beginning. I want to ensure that all your agents aren't as rude and unprofessional.
The wait to talk to someone is around two hours
The wait to talk to someone is around two hours. I have to register to be a part B holder so that I can see my pulmonologist, which according to people I spoke with, is expected to take two months. I suffer from chronic asthma and heart issues and must see a specialist every month, but I'm not allowed to do so because I'm not a part B. In the age of computers, it shouldn't take two months to fill in the information on the computer.
The representative was excellent
The representative was excellent. There was no hurry, No pressure, and he was accommodating; he allowed us to choose. He was patient for as long as we needed and asked the right questions to make the right choice. He answered the questions others may ask and always gave the best answer.
I'm very pleased with the great services
I'm happy with the great services Jason, my agent, offered. There were some delays from my side; however, he stayed in contact and was able to work with me. He described the benefits in detail and was able to answer all my questions. This plan is ideal for me.
The agent was extremely knowledgeable
The agent was extremely knowledgeable. He answered every question I had. He was very patient, explained all my coverages, and examined my prescriptions. I'm confident I made the right choice to purchase the required insurance policy.
Thank for your time!
The representative I spoke with provided an answer to each question I had. He was extremely polite and provided me with all the assistance I needed to choose which option was the best one for me. I greatly appreciated his experience and his time. Thank you for your time!
Honesty is the best policy
Advocate for your rights. Jeffery trying to take over my business, was deceived and lied to me. The application was approved at my expense. He instructed me to call and cancel, which I did, but it was carried ahead. I'm 67 years old. Would you like to see your mother to be taken advantage of? What's wrong with you? This is a baffling issue. But, a representative called Shaylin is working hard to get the matter straight. She's exceptional. She got in touch with a man named Eric and got it done. She didn't attempt to get me to believe she was doing something. She's exactly what you need in a persona at any age. Thanks to Her as well as the gentleman Eric she calls. Thank you, Shaylin, you're the best!
Knowledgeable and professional agent
I wasn't quite sure what I was getting myself into. I have read numerous reviews of programs offered by Medicare and private organizations. I called and received a knowledgeable and professional agent. The agent made me feel exactly where I wanted to be.
The person who took my information and guided me through the course the agent offered.'I was amazed and felt well taken and looked after.
The man I spoke to was extremely knowledgeable, quick and accommodating
I was not satisfied with the medicare assistance program I had. I called to find out what else could be improved. My other providers did not have transportation, which is something I wanted to lower the cost of specialists' cash for OTC, and additional assistance with hearing, dental, and eyes. The man I spoke to was extremely knowledgeable, quick, and accommodating. I enjoyed this conversation. I'm sure you will.
It was great working with her
Timarie Lemon is always calm, knowledgeable, patient, and courteous. It was great working with her. she made the entire process simple. She was attentive to my requirements!
I would highly recommend
Jacques Richard is the best agent I've had for a long time. Highly professional and knowledgeable. He and patient throughout the entire process, which was a long time. I would highly recommend him to anyone who needs to obtain insurance through.
We are waiting for an answer by the insurer.
We contacted to inquire whether our premiums could be reduced since they were getting relatively high. Irma was patiently taking our details and came up with a solution for us both and made suggestions about the different plans and differences. We are waiting for an answer from the insurer.
Lower Premium
We contacted to inquire whether our premiums could be reduced since they were very high. Irma willingly reviewed our data and found a solution for us both. She also made suggestions about the various plans and differences. We are waiting for an answer from the company that insures us.
After waiting and retrying to receive MY 4 or 6 digit code
That's it! After waiting for and trying to get my 4 - or 6-digit code ...then doing it all over again, in the waiting room for my CODE a second time, I tried to contact an individual, only to learn that your "system was down," "please try this evening" Then I waited for the next day. Then, after a while, I decided to give up on the discussion and made my way to 'Medicare.gov, where I received immediate approval for both Ms. Moore and myself, James P Moore.
Carolyn Hastings was very informative
Carolyn Hastings was very informative and was able to assist me by explaining the whole Humana Choice PPO. She went above and beyond to help me with my dental plan. That was Amrita's as my Dentist doesn't accept Humana!
She was straightforward to speak to and helped me to comprehend. She also was patient to find out when I had any questions and, if so, she was able to answer them immediately! She also assisted me with GTL to assist me with hospital Coverage for the first five days.
I've already experienced difficulties communicating with the PCP Mary helped me locate
We moved to Crestview to be near my son. The plan seemed very good, but I've already experienced difficulties communicating with the PCP Mary helped me locate. After three days of waiting and three messages, I haven't been able to obtain details on the new patient's forms, and also gotten all my records from central Florida since.
Takes too long
I'm looking to alter my policy. I cannot do this UNTIL I'm covered by D. What's the deal? It takes far too long to complete. I am not a fan of waiting so long to resolve this. As a business owner who retired and has to deal with insurance each year, I've never heard of this. ..... I've already applied twice for D. I am sorry. However, I think the first time that it didn't work. What do you think will happen when this comes out? It's not an excellent way to get things completed on time.
Thanks for creating a forum to express my frustrations.
I contacted one insurance company (Aetna) this week but have received no response from anyone. I'm currently not covered by prescription coverage since I changed my supplemental medical coverage, my agent at Aetna did not mention prescription coverage. I did not realize it until I received an appointment. I'm trying to find a range before I require an additional prescription for a drug. I am highly annoyed by this issue and am stuck about what I should do! Thanks for creating a forum to express my frustrations.
The entire experience was bit difficult
The entire experience was a bit difficult. The person who helped us through eHealth was highly competent and helpful. I hope everything turns out well; however, only time can reveal.
The lady I spoke to was great
The lady I spoke to was great. I'm sure that was the case. However, I made an application with Hillard Ashley about one month ago because she wasn't sure how she was going about it. My application was rejected without notifying me. It took her nearly two hours to complete the application, and she was not doing it right. Unhappy, and here it is nearing the close of the enrollment period. I'm not sure if my application was accepted, and I could not have another application in the pipeline if I hadn't called to inquire about why I hadn't heard any news.
I just turned 65 and started receiving calls
I recently turned 65 and began receiving calls from every business I could find asking me to join them. Still, none of these companies were comparable to the benefits of EHealth Medicare. Torrence Peenyman took his time and was patient. I'm confident that I picked the best company for my needs. I highly recommend this company to anyone who will soon turn 65 or should you decide to change your life.