The Hanover Insurance Group

The Hanover Insurance Group

36 Reviews
36 Reviews

The Hanover Insurance Group

Rating (3.3)
1 Star
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3 Star
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5 Star


Is The Hanover Insurance Group legit?

The Hanover Insurance Group has 36 reviews on, with an average rating of 3.3 out of 5. This indicates that most consumers are satisfied with their business interactions and dealing. Therefore, feel free considering purchases or engagements with the business.

How to reach The Hanover Insurance Group customer care?

You can contact The Hanover Insurance Group customer care via email at [email protected] or by calling them at 5088551000

Where is The Hanover Insurance Group located?

The Hanover Insurance Group is located at address United States.

36 Reviews on The Hanover Insurance Group

  1. Kenneth P.
    1 rating

    Challenging Communication Experience with The Hanover Insurance Group

    Nov 8, 2023

    I contacted my agent at The Hanover Insurance Group and was told they didn't have a record of my signed policy. However, I distinctly remember electronically signing it before it was issued. To my surprise, my agent claimed to have forwarded a signed policy. Despite this, I've yet to receive any confirmation that there are no issues with my insurance. The communication with the company has been quite frustrating and inadequate from a customer's perspective.

  2. Kristina Hooper
    1 rating

    Insurance Woes with The Hanover Insurance Group

    Nov 8, 2023

    I had a flood in my home, and I had Citizens Insurance under The Hanover Insurance Group. Dealing with them was an absolute nightmare. It took them an eternity to assign me an adjuster, and getting them to return my phone calls was like pulling teeth. I even provided them with the insurance information from the builder responsible for my flood, so they didn't have to spend a single cent, as they could go after my builder's insurance for reimbursement. Despite this, they decided to double my homeowner's insurance rates.

    I mean, seriously? I expected a reasonable increase, maybe $12-14 more, but doubling the premium is outrageous! I've been a loyal customer for several years, and I've never had a problem with my house or car until now. To add insult to injury, they insist I have two claims when I only have one. My experience with The Hanover Insurance Group has been beyond frustrating and disappointing. I strongly advise anyone considering this company to steer clear.

  3. Johnson
    1 rating

    My car repair was difficult by Hanover insurance

    Jul 8, 2023

    Customer service is paramount in the insurance industry, and sadly, my experience with the Hanover insurance group was far from satisfactory. Their communication is lacking, as I consistently found myself waiting in vain for responses from their team. This lack of attention to customer concerns significantly undermines their credibility.

    One of the major issues I faced was with my rental car coverage. Despite having the proper coverage in place, Hanover failed to pay the bill after I forwarded it to them. This left me bearing the cost the insurance company should have handled.

    You know, even my insurance agent struggled to get results from Hanover. The agent's inability to make headway with the company showcased Hanover's disappointing lack of cooperation.

    The only good thing to me, Hanover, is that they did coordinate with the body shop. However, this alone was insufficient to balance the significant inconveniences I experienced elsewhere.

    My journey to getting my car repaired was made exceedingly difficult by Hanover. The process, which should have been straightforward and efficient, was transformed into an absolute headache by their deplorable handling of the situation.

    Moreover, it has been 7 months since my ordeal began, and a satisfactory resolution is still nowhere in sight. The sheer duration of this process, combined with the lack of progress, makes it hard to trust Hanover with future claims.

    I would advise potential customers to thoroughly consider their options before choosing Hanover. The lack of responsiveness, cooperation, and efficiency dramatically hampers the overall experience, and customers deserve an insurance provider that will actively work to resolve their issues promptly and fairly.

  4. Jade Norris
    1 rating

    You have to babysit your adjuster at Hanover

    Jul 1, 2023

    My experience with The Hanover Insurance Group in a unique situation has been nothing short of a disaster. Recently, I was involved in an accident caused by one of their employees, and the entire process has been incredibly frustrating. Rather than taking responsibility and assisting, they burdened me with completing all the necessary paperwork and legwork.

    To make matters worse, their so-called guaranteed repair facilities have either ceased operations or cannot provide the necessary repairs in my area. It's incredibly frustrating to be left without viable options for fixing my vehicle.

    And if you ever find yourself in need of a rental car, beware. The company canceled my reservation without prior notification, leaving me without transportation during a crucial time.

    Furthermore, reaching the adjuster assigned to my case has been an exercise in futility. They consistently refuse to answer their phone, forcing me to call random individuals within the department to get a response. It's truly disheartening to receive quick answers from anyone other than the designated adjuster.

    I cannot say if my experience is an isolated incident or reflects a more significant problem within the company. However, I never expected to be treated like a helpless child needing constant supervision from an insurance provider.

  5. Aliendoja Doll
    1 rating

    Provide terrible customer service

    Apr 7, 2023

    The company I worked with for about six to seven years. There were two incidents in which deer struck my vehicle, and the insurance company canceled my policy and did not inform me until after a week expired through the post. This means that in addition to saving money by switching to the state farm, I have to settle a bill with the DMV because they are shady. Additionally, they provide terrible customer service.

  6. Doris A Williams
    1 rating

    I have had a terrible experience with Hanover Insurance

    Jan 6, 2023

    I have had a terrible experience with Hanover Insurance. After being in an accident caused by one of their policyholders, I was left to do all the leg work and could not get repairs done at their "guaranteed repair facilities" in my area. They also canceled my rental car reservation without notice, and my adjuster refused to answer calls. Overall, Hanover has been unreliable and unresponsive to my needs.

  7. David Harper
    5 rating

    Consistent Long-Term Excellence

    Dec 6, 2022

    My husband and I have been customers/insureds with Hanover Insurance for almost 39 years. Their customer support has always been outstanding. Changes to policies and additions have been clearly explained, and the homeowner claims have been carefully and efficiently processed.

  8. Gabrielle Nicholson
    5 rating

    We were delighted with the service

    Dec 3, 2022

    Our son recently received an insurance policy for his brand-new automobile from an agent named Sarah. Sarah was accommodating and provided clear and precise information to assist our son in making choices about his insurance. While talking to me, Sarah even found an offer of 5% off my current Hanover insurance policy for my car. We were delighted with the service we received from Hanover.

  9. Sarah Scott
    5 rating

    Thanks Hanover for your support for my family and me!

    Dec 2, 2022

    Life is unpredictable and not always easy. However, Hanover can make it more bearable. I've had companies abandon me due to just two incidents. However, not Hanover; I have a team standing by me and ready to help me whenever I fall. Thanks, Hanover, for your support for my family and me!

  10. John Cartwright
    5 rating

    During one of the coldest weeks

    Dec 1, 2022

    During one of the coldest months, we were forced to leave our home because of an unintentional gas leak in the building. Our insurance through Hanover paid for our stay in the Colonial Hotel for three days until we could move to our home.

  11. Charlene Doumani
    5 rating

    Dawn walked me through the claim process

    Nov 28, 2022

    Dawn guided me through the process of claiming repairs to jewelry and what documents and information she would require. She kept me informed with a phone or email every week to inquire about how the restoration was progressing.

  12. Dan Dighorker
    5 rating

    Excellent service.

    Nov 26, 2022

    The Hanover dealt with everything following my new car's rear closed; they got the repairs going, put me in an automobile rental, and worked with the insurance company I had previously dealt with. Excellent service.

  13. Melinda Szilagyi
    4 rating

    It was on time with up-to-date details on coverage

    Nov 23, 2022

    It was on time with up-to-date details on coverage. The ring that was lost was not found, and we were disappointed. However, we could accept that there was no coverage for general misplacement. However, the need for foul play, breaking, or entering must be reported.

  14. Peter Scully
    1 rating

    Not really helpful in solving my financial problems

    Nov 21, 2022

    Not helpful in solving my financial problems. We went to a competitor of a lesser size who could focus on my situation and arrive at a solution. They didn't even attempt to contact or contest the creditor but instead let my application go to the wall. If your case is complex, do not choose this firm and find a better option.

  15. Neil Epstein
    5 rating

    Same great claim experience!

    Nov 20, 2022

    I paid quickly. It was easy. The claim was easy to make except for the claim I made in Hanover regarding my car being destroyed in a parking area by a driver who was three months prior! Same great claim experience! Our Claims Manager was very easy to work with and knew exactly the difficulties we were facing in getting workers and a hoe which had an impact on us. straightforward precisely

  16. Rachel Sharp
    4 rating

    I recently spoke with the rudest person

    Nov 20, 2022

    The service is usually excellent, but I recently spoke with the rudest person I've ever met at Hanover. The person's name is Kevin Schiltz, and he's in the claims department. It was evident that he worked from home since it was possible to hear the TV blaring as it played in the background. He spoke of each sentence most rudely with loud shouts. It was a horrible experience.

  17. Gary Michell
    5 rating

    Excellent value for cost

    Nov 19, 2022

    Excellent value for the cost. When I call, I always connect with someone who can provide me with the required information. It's easy to make payments using automatic withdrawal. My husband and I are pleased. Our kids now also use Hanover.

  18. Andreas Gulotta
    5 rating

    Flexible and reasonable

    Nov 17, 2022

    Flexible and reasonable. So far, I've had nothing but positive remarks to make about Hanover and have told my family and friends, who are all concerned about my situation. The person who was assigned the claim to me, Scott Bianchi, has been quick to respond and has answered my questions on time

  19. Saqib Hafeez
    5 rating

    Excellent company!

    Nov 15, 2022

    Contacted to report an accident in the car and was treated with care about our health and instructed not to be worried and that they'd take care of everything, and they did. We have worked with Hanover Insurance for many years protecting our home and auto and have been extremely pleased. Excellent company!

  20. Fubar Bundy
    4 rating

    The broken water pipe in

    Nov 12, 2022

    My neighbor damaged my property due to a broken water pipe in Hanover. The Burton Agency sends somebody out immediately to repair the problem. They were not as bad, but the most critical aspect was that the water was dried quickly to avoid further damage or mold. Thank you.

  21. Joan Nicola
    1 rating

    The inability to communicate and follow up is inexcusable

    Nov 11, 2022

    The inability to communicate and follow up is inexcusable. No one calls or replies to emails, then sends out these blanket or automated emails to those who claim they've tried to contact you but cannot reach you to appear like they're trying. It takes days for them to go from one stage in the auto-claim procedure to the next. I received one of these emails from someone who was not in the office for a week, and there's no way the person who sent it sent me an email.

  22. Brian Thomas
    1 rating

    Customer service is terrible!

    Nov 8, 2022

    Customer service is terrible! I've been a loyal customer for a long time. Still, when it came time to repair my car after the accident, they could not correct all issues, even after the dealer provided several pictures and verified that the crash caused the damage. The claims adjuster, Robin Jackson, lied about the dealership's details, saying there was nothing wrong, just regular wear and tear.

  23. Jason Williamson
    3 rating

    I have retired. I no longer drive to work

    Nov 5, 2022

    I have retired. I no longer drive to work. The previous company I worked for before switching to Hanover cut my tip because my work commute was reduced due to the transfer. I believe my premium should be lower.

  24. Sarah Rogers
    5 rating

    They were a pleasure to work with.

    Nov 2, 2022

    When I signed in with Hanover, I ran into an animal with my truck on my way out of town in Montana. They were quick to obtain an agreement so that I could swap the car and be back on the road. They were a pleasure to work with.

  25. Sue Chadwick
    1 rating


    Oct 26, 2022

    This insurance firm has served me for several years. My annual premium was up by $800 with no indication of any reason. I contacted the company and was informed that "everything is getting more expensive." Wow! The company did not even bother to attempt to fix the problem. I immediately changed companies. I saved over $1500 when I switched. Hanover later billed me $69, which they couldn't explain. Someone was looking into it and called me back. They never called me back, and after 30 days, I received a letter requesting legal collection for $69. I'm disgusted by the company's decision not to be a faithful client for years. Disgusted!

  26. Chris Ramsey
    1 rating

    I will never ever recommend them.

    Oct 21, 2022

    As a long-time customer, my wife and I have five cars and home insurance with Hanover, and we had to file a claim on my new GMC At4 80K truck. The truck has a tire, mirror repair fender, and wheel liner. We've had no problems with the appraiser, who said, "This is a sign of two distinct issues we have to deal with. The truck was repaired, and I made a payment. They are now taking every step they can to pay us and treat us like criminals whenever they contact you. I will never recommend them.

  27. Cristy Daniell
    5 rating

    Excellent customer service and precise

    Jul 30, 2022

    I have worked with this company for years, and they have assisted us by providing top-quality service! Excellent customer service and precise. My son referred this company to me, and it's been a great thing!

  28. Richard Swain
    5 rating

    Great benefit

    Jul 14, 2022

    I lost the FOB key for my vehicle. The dealer replaced it with a new one, and the Hanover insurance policy reimbursed me for an impressive amount of sum. The claim was simple to process, and I received the money in two days—a great benefit.

  29. Steven Karp
    5 rating

    The process of repairing my car was quick and easy

    Jun 20, 2022

    I exceeded my expectations after someone struck my car in a parking space. The process of repairing my car was quick and easy. The staff was friendly and helpful.

  30. Jenny Kelley
    5 rating

    The staff were very helpful

    Jun 20, 2022

    I was pleased with the service when someone drove into my car in a parking space. The process of repairing my car was simple, and the staff was accommodating.

  31. Maria P
    4 rating

    Hanover has been consistently easy to deal

    Jun 12, 2022

    The Hanover Insurance Group has been constructive to deal with. I have a home, auto, and umbrella insurance with Hanover Insurance. Everyone I've spoken to has been friendly, professional, and helpful. One thing that could benefit from improvements in the website, the site seems to be very leggy and old school.

  32. Nil P
    1 rating

    Stay away of auto insurance of the hanover group.

    Jun 12, 2022

    My wife and I were involved in an incident with a minor car, and it took her 24 days for Hanover to take my car into a repair shop. Then the process took between 10 and 14 days for an appraiser to be able to inspect the vehicle at the towing yard. I never had such an awful experience with an insurer.

    We received a phone call from the car rental company a few days ago, informing us that Hanover did not pay on the t. When we inquired, they told us the rental should have been paid for already in the auto body repair shop.

    When we phoned the body shop, they informed me that it took them 24 days for the vehicle for inspection, and the parts are on more extended time frames. They don't even know what time it will take. The agent is not professional, and this business is a shame. Also, we have insurance on our home, other vehicles, and an umbrella policy. Do not ever repeat Hanover.

  33. Marilyn Ahlswede
    1 rating

    Massive rise in their premiums

    Jun 9, 2022

    I am amazed that those with claims do not claim a massive rise in their premiums; as a result, they claim. I've worked with Hanover since the year 2018. My home is insured with Hanover, and I also have two cars insured through Hanover.

    A large amount of cash has been given to them. I was involved in a tragic accident in the past year, which only involved my car. It was a reasonably small claim. The process of filing the lawsuit was smooth, but I was close to having a stroke when I received my bill.

    The claim cost was $296 for the car I had claimed on!! More than a 40 percent increase! My total cost went up by $349. I have reduced my insurance coverage to lessen the price, but I'll be searching for an insurance company that does not charge you a penalty after you have paid in for five years and then increases your premiums for a small claim.

  34. Sadiya Aishu
    1 rating

    Avoid this terrible company!

    May 26, 2022

    My wife was in a minor car accident. It took Hanover 24 days to tow my vehicle to a body shop. The appraisal took ten days to get permission to inspect the car at the tow yard. I never had such a horrible experience with an insurance company.

    A few days ago, we received a call from Hanover's rental car company informing us that Hanover had stopped paying for the rental. We called the body shop, and they said it took 24 days for the car to arrive. They also stated that parts could take longer lead times. They said it should have been done at the body shop when we called them.

    They don't know how much time it will take. This company is an embarrassment for the agent. Hanover is not to be repeated. We also have a home policy covering our other vehicles and an umbrella policy.

    1. Sadiya Aishu
      May 26, 2022

      Good to know Gary.

    2. Gery Strong
      May 26, 2022

      Thank you for posting, it will help us decide!

  35. Gail Harriss
    5 rating

    A Cellar Flood

    May 11, 2022

    My water meter froze, exploded, and sprayed water everywhere I went while in rehab after surgery. There were about four inches of water on the cellar floor. I quickly called my insurance company to get an inspection and another visit from an adjuster. They laid the foundation for when I could hire a remediation company.

    Excellent work by the remediation company. The project is only days away from being completed. Next is the furnace. Hanover and its agents were extremely helpful throughout the entire process. It's reassuring that disasters are handled with such care.

  36. Paul lefebvre
    5 rating

    Chase Coverage.

    May 3, 2022

    Full disclosure: I am a Hanover agent. I also trust Hanover for my Home & Auto insurance. Consumers are becoming convinced that price is the only metric in today's mass-marketing advertising for personal insurance (which has exceeded $5 billion). But price is not the only metric when their home has been destroyed, or an uninsured motorist injures them.

    Hanover, thank you for providing superior coverage at a competitive premium. Hanover's impressive ranges are better than the mass-market policies and give me a restful night's sleep. Client of 40+ years said it best: "I have always pursued coverage...never price, but I have never been disappointed."

    1. Jeny Rand
      May 26, 2022

      Hey Pual,

      Could you please let me know if I can sign up with this company or not? Sadia's review makes me a little nervous.

      Thank you

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About The Hanover Insurance Group

The Hanover Insurance Group, Inc., established in 1852, has a longstanding presence in the insurance industry, with its headquarters in Worcester, Massachusetts. The company primarily offers property and casualty insurance services and its evolution has been marked by various strategic decisions and transformations. In the mid-90s, the company rechristened itself as Allmerica Property & Casualty Companies and subsequently spun off a new entity, Allmerica Financial Corporation, to broaden its market reach. By 1997, the company was ranked among the top 30 property and casualty insurers in the United States. Shortly after, Allmerica Financial Corporation acquired Allmerica Property & Casualty Companies. In a notable development in 2005, the company decided to revert to its original name, The Hanover Insurance Group, while establishing two divisions, Hanover Insurance and Citizens Insurance. Additionally, its Variable Life and Variable Annuity insurance businesses transitioned into CommonWealth Annuity and Life Insurance Company, operating under the umbrella of Goldman Sachs.

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United States