30 Reviews on SmartMatch Insurance Agency, LLC
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About SmartMatch Insurance Agency, LLC
SmartMatch Insurance Agency, LLC is all about simplifying Medicare. Although Medicare coverage can seem complicated, our simple approach will help you understand your options and find the best plan and benefits for you. The only option that works best for us and you is that we recommend it to our clients.
 8884117647 |
 [email protected] |
 https://smartmatch.com/ |
 120 West 12th Street, Kansas City, MO 64105, United States |
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Unresponsive Agent - Frustrating Experience
I had a disappointing experience with one of your agents, Melissa Fokner. At first, she seemed very friendly and helpful, even providing me with her direct extension in case of any issues. We discussed the need to confirm my eligibility for GB Medicaid by calling DHS, and I promised to keep her informed.
Unfortunately, it turned out that I didn't qualify for that type of Medicaid. I promptly called Melissa to convey this information and explain that the plan we had initially chosen wouldn't work for me. To my dismay, she stopped answering my calls and would even hang up when she recognized my number. Frustrated, I attempted to reach out to another agent, but they could not assist me and insisted that I speak with Melissa, who continued to ignore my calls. This experience has left me highly dissatisfied and frustrated with your customer service.
Quickly answered
Quickly answered, professional friendly, efficient and courteous. The medicare benefit program I found with him is saving me about $100 per month. That doesn't sound to be much, but if you're working on a fixed-income, it can be a huge help. I would recommend this business absolutely.
Covered the expense
I explained to the insurance representative that I suffered from RA and was given infusions. Medicare, as well as the United Health Supplement plan, covered the expense. The treatment I receive now will cost me $1,300.00 every six weeks. Similar costs would apply to oral medications. The only thing I can do is receive treatment for RA until JANUARY 2024. At that point, I can get back on my old Insurance. It's been a catastrophe for my health and me. Reviewing your medication before you sign up for Smart Match Insurance is essential.
Able to comprehend
I was fortunate to be speaking with Jess's Waldy. She was accommodating and went through the process in a way that I could understand it. Which I was able to comprehend, and she responded to all my queries. I am thrilled that I am receiving Humana after reviewing my present information. An enormous shout out to Jess's Waldy. She is amazing! Thank U !!!!!
Fantastic experience
Fantastic experience with this agency! The SThe staff and the professional license (David) were highly well-informed and accommodating! The rapid process to get excellent benefits! There is no reason to be disappointed by the advice they provide for you! I'm so glad that I decided to take the time to hear!! I would highly recommend this company.
Highly suggest
I was a customer of Smart Match two years ago. After my husband joined Medicare, I was highly pleased with their service. They have been accommodating and efficient and made it easy to receive both the supplement and drug program. As I was getting ready to turn 65, I contacted them again. In the past, they have been quick, courteous, and accommodating. I could get my prescription supplement and drug plan all quickly. I would highly suggest Smart Match.
Understand every query
The agent was competent and courteous and helped me understand every query. The representative went over and above to ensure I got everything I needed to know about me. I'm sleeping in peace on the couch tonight.
Friendly and helpful
Kaitlyn was fantastic when it came to explaining the entire process to me in a way I could understand everything and helped me to get additional help. She was friendly and helpful. We need more of her kind of people. Thank you.
An excellent agent
Innovative Match is an excellent agent to help and instruct people on making the right choices. I had a great experience since the representative was kind, knowledgeable, and friendly. He went beyond to ensure that I was aware of my options and chose which I thought was the best fit for me. Ices.
Customers are incredible
The agent Michelle Ross has made this my experience with your program so smooth that I could not believe it myself. She's so kind and friendly, and I'll be there for you whenever you talk. Her dedication to her job and love for her customers are incredible. She is a true asset to the business.
Very unhappy
I am depressed that Viagra tablets aren't included in my insurance. My doctor says I need to take the pills. Men with low T levels are deficient. My doctor has told me that I must take the pills, too. My insurance plan doesn't cover this. Epinephrine to treat bee stings. It's not included in the may plan. I'm also in need of that.
Brandon MARKS was highly professional
Brandon MARKS was highly professional. He was attentive and responded to my requests regarding my insurance coverage. He was also very knowledgeable and was able to select the perfect program to meet my requirements. Additionally, he was accommodating and easy to communicate with.
I'm grateful I got referred to this agency!
It was a great experience, and I'm grateful I got referred to this agency! The agent made the whole (confusing) procedure of deciding the various Medicare "parts" to add on very simple to comprehend! I'm not sure how I could have handled it with their help!
Melinda was extremely helpful
Melinda was extremely helpful in dealing with the complicated and confusing decision-making process to make the best choice regarding a crucial medical decision in this exciting new venture. She was highly professional and pleasant to collaborate with.
A great surprise!
The person I spoke to, Patrick Foster, was very knowledgeable. Each question I put to him was responded to clearly and understandably. I was searching for information regarding my insurance requirements, and Patrick was able to provide the information. A great surprise!
Payton Heinen, is looking for a different
In light of the rising cost of premiums, My representative, Payton Heinen, is looking for a different. Payton completed the application along with me, filled out the enrollment forms, and then followed up to ensure that the process was complete and that the New policy was implemented. Within a couple of hours, I got the new Supplement G plan with almost 40% savings.
Genna was very competent and friendly
This isn't the first time I've utilized SmartMatch to assist me with my health insurance requirements, and I'm sure it won't be the last! Genna was very competent and friendly. She offered me a variety of options and took note of my requirements. She came up with a plan I think is best for me and my needs.
Thank Scott, for your honesty and professionalism
Courtesy of Scott Boyer in waiting for me to receive all the information. He explained every benefit in detail and then contrasted it with my curtain plan. He highlighted the most important benefits to me (i.e., pre,scriptions, dental vision, Drs, copays). I felt totally at ease when I decided which plan would benefit me most. I would recommend any person I can, Scott Boyer. Scott Boyer. Thank Scott, for your honesty and professionalism. Scott, for your integrity and willingness to help me find the best plan that meets my requirements.
Great job!
The experience I had was the most incredible experience of my life. Julie was extremely professional and kept my needs at heart. She made me feel relaxed and at ease. I was confident that I would get the best for me!! Great job! I can't say enough thanks to her, and I am now talking on behalf of Julie Oneal.
It's frustrating as I want to confirm my benefits
Everyone I spoke to was experienced and knowledgeable, and they were able to provide me with the most appropriate policy to meet my needs. Whatever it was, how brief or in-depth the conversation all were polite and eager to ensure they'd the answers to all my questions. This is not the case, as it was my first login attempt. I'm sorry, but I'm unable to be as optimistic about the portal on the internet. !!!! I tried for more than 10 minutes, and it kept saying that my email and password were used. There was no help on the page but a phone number to dial. It took a long time, and no one,e was able to pick it up. I finally gave up. It's frustrating as I want to confirm my benefits.
She's a valuable asset to the business definitely!
It was a sequence of mishaps (think that one misplaced number that led to another) when I was talking to Smart Match, but that's an eternal, boring story; however, it was an accidental ....a sort of "it was meant to be" sort of moment. I did, however, speak to a charming, professional, and friendly woman named Genevieve.
I'm more than 60 years old, and throughout my existence, I've never had anyone explain the importance of insurance, plans, and what they are MEANT...and how she laid it out in a way that it was something that a 6-year-old could have grasped it. Finally.
I UNDERSTOOD! I wasn't looking to change my agent; however, after talking with her, I decided to switch because she was able to clarify to me precisely the best way to go about it. I'm currently good; however, my agent was not as much. I'm moving my insurance to this site. Thank you, Genevive, ....for being able to explain my insurance in clear and simple phrases! (She's a valuable asset to the business definitely!)
SERVICE SUCKS.
The application process began well, but when we needed help the phone calls and emails weren't answered. After four days of never getting a response I'd like to had contacted a local agent. SERVICE SUCKS.
The agent was extremely professional!
The agent was extremely professional! She was able to understand my requirements of having an insurance provider who is experienced with the provision of An American Sign Language interpreter for appointments and in hospitals whenever needed.
We are so disappointed and confused!
We are so disappointed and confused! I wouldn't recommend it. It could cause problems with what you have already set up in Medicare. You may get some other outcome, but I'm not worried about changing only to find that you receive five calls to verify, and the person who is calling doesn't know what's happening. I'm sure I'm out!
Professional, knowledgeable, and respectful people
Both Denise as well as Caleb, were great to collaborate with! Professional, knowledgeable, and respectful people. They represent your company which was a clear and transparent way. We feel very confident with the direction we received.
David Hathaway was very knowledgeable
I felt David Hathaway was very knowledgeable. I was very friendly when he called, and he clarified everything. I was thrilled talking with him over the phone.
I was impressed
I was impressed. David Hathaway was very knowledgeable I was very friendly when he called and he explained everything in detail. I was extremely pleased speaking with him via phone
Experience with UHC has not been good
My experience with UHC has not been good. I still pay my SS every month, and I am now receiving a bill from UHC for $690. I have not received my policy information or my insurance card. Even though I have sent her numerous emails, Lacey Prime still has not contacted me.
I was so happy to receive this phone call!
These calls were always annoying, and I didn't want to hang up. HOWEVER, after I learned who they were, I would answer the call and say "I'm no interest" before hanging up after watching so many commercials on t.v. After watching so many commercials about Medicare and the "all you get" benefits, I decided to protect them and listen to what they had to say.
I am glad I did. I will be getting additional benefits that I didn't know about. My agent was professional, knowledgeable, and courteous. It was straightforward. You can either make the call now or wait on the phone to hear what is possible. Although it may sound cliché, you will be glad that you did.
I was so excited about your company
Your company was fascinating to me. I have received many calls from many people trying to help me. For the first time, I feel confident about my medical insurance.
I would not have known what to do without them. SmartMatch was a great company. They care about getting you the best possible insurance, and they follow up with you. James, thank you!