16 Reviews on A Abana Auto Insurance
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About A Abana Auto Insurance
A-Abana Auto Insurance, a licensed agency that operates 30 retail locations in Texas and Nevada, offers auto insurance. We have been in business for over 40 years and are proud to be your neighborhood store.
 888-449-0174 |
 [email protected] |
 https://www.a-abana.com |
 2211 Butterfield Rd, Downers Grove, IL 60515, United States |
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Unexplained Premium Hikes and Proof of Coverage Hassles
My experience with Abana Auto Insurance left me deeply dissatisfied with their business practices. I was promised a discount for having previous insurance coverage. Still, they never provided a straightforward way for me to upload the proof of coverage during the application process or immediately after.
To make matters worse, I was shocked to discover that my monthly payment had been increased by $110 without prior notification. It was only after the automatic payment was processed that they bothered to explain the hike and to add insult to injury, they refused to refund me. In desperation, I resorted to replying to an individual worker's email with my proof of coverage, as it seemed like my emails to their official address (info@a-abana) had fallen into a void of neglect.
If they are going to demand proof of coverage, they should make it a user-friendly and accessible process for their customers. Moreover, when they decide to increase premiums, it's only fair to notify the insured parties in advance. It felt like they were pulling a fast one on me right from the first month, wasting no time.
Outstanding customer service
Rose was extremely professional and extremely helpful. She also provided outstanding customer service! Thank you for your time, and please keep up your great work!
Helpful and professional
Jennifer is excellent! !!!! She assisted me with both insurances and was extremely helpful and professional ! !!! I felt as if I had a stranger ! !!! Thank you, Jenn
Excellent customer support
Abana is a fantastic business with excellent customer support. They offer affordable insurance, and they are patient when aiding you in choosing which policy is right for you.
Poor customer service
I had a frustrating experience with Aabana Insurance recently. I received a phone call from them claiming to have a special deal for me as a good customer, but when I followed up on it, the representative did not know about the offer. Additionally, the representative could not read back the numbers on my card when it was declined, and I could not complete the transaction over the phone. When I applied for insurance online, the process was quick and successful. My overall experience with Aabana Insurance has been negative, with inconsistent quotes and poor customer service.
The cost is among the lowest when compared with other insurance providers!
I've had some premiums from the top insurance companies in my previous auto insurance. The cost is among the lowest when compared with other insurance providers! Still, since I joined A-Abana, they have provided the coverage required, and the customer service is far superior to the established companies.
I chose A-Abana because its customer service is outstanding. I will be an A-Abana patron until they show me the incorrect.
Claudia was very patient and kind
Claudia was very patient and kind. The insurance company I used was for two automobiles from another state, and my previous insurance companies were an absolute pain to deal with. I am so happy to have joined A-Abana. Thank you to Shumonic for the suggestion.
I had and recommended the best coverage for me!
The person, I'm unable to recall his name. Sorry, the person who helped me to get my insurance was beneficial and was able to explain everything to me before I asked whether it was the right choice for me. He responded to any concerns I had and recommended the best coverage for me!
Customer service is top-notch
Prices could be cheaper, but they were still lower than the majority. Customer service is top-notch. She was professional, courteous, and funny even when I was acting silly.
Compared to the elephant insurance, I felt I was in the throne room with Abana.
Always available to assist with any queries
We have had insurance before with all of you, and we appreciate your insurance services decided to return to you all because you're accommodating and are always available to assist with any queries
The company must improve how they manage their customers
The company must improve how they manage their customers. Don't cancel their insurance before the renewal date. Stop charging for everything. Where is the loyalty of the customers? And then act as if there's nothing that anyone could do.
People would appreciate the business significantly more without covering every little item. For example, if you for example, if you want to add a car to your policy for $50. The standard practice is to add it without cost.
Very helpful and answered all of my questions
Angelica was incredible! She was very helpful and answered all of my questions, scoured for any discounts that m could get in my region, and was extremely kind and truthful.
The process was so simple
I looked at numerous websites for far too costly quotes, but this was the cheapest option by far, and the process was so simple.
Automated phone call afterward
I was generally happy with the experience, but I received an automated phone call afterward. I had my previous insurance canceled, and I had been signed up for an abana. I was informed that I would need to show my old proof of insurance. I do not have this anymore, and I cannot get a duplicate.
This was something I was not informed about when I first set up this insurance. The same reason why I stopped using my previous two insurances is that prices increase over time, and everything starts well for the first month. So if my rates go up, I'll be canceling.
The best customer service
The attention I received was very satisfying. The lady who assisted me was extremely kind and answered all my insurance questions. Abana Auto Insurance is grateful for this kind of employee.
Helpful Company
I called about an hour before buying a used truck, and the nozzle was extremely helpful and funny. He was also attentive to my needs. Get complete coverage at a great rate. Surprisingly, low down payments. It was a simple task! (modern technology) I didn't buy the deal.
He reassured me that my deposit was safe and could be used to purchase any vehicle. In minutes with proof of insurance, So long as they are open Hot diggiddy! It was so easy. They will be mine for my insurance company while I am in Vegas. This company is highly recommended by 11 out of 5.