(1.8)
Q&A
Is Exness legit?
Exness has 22 reviews on 99consumer.com, with an average rating of 1.8 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.
How to reach Exness customer care?
You can contact Exness customer care via email at [email protected] or by calling them at 800-100-4378
Where is Exness located?
Exness is located at address Cedar Hill Crest, Villa VC0100 Kingstown St. Vincent & Grenadines.
Policy Changed Without Enough Time to Adapt
I been the use of Exness for over a year now, it turned into five stars all the way until Exness decided to charge change price on my open positions. The switch fee itself changed into not the trouble however the manner Exness did it turned into unacceptable for me.
I got less than 24hrs notice that I could be charged, with complete positions opened, there no way I may want to clean it and ought to take delivery of it. Online assist changed into no longer helpful in any respect, simply blamed it at the preprograming something.
To be FAIR to investors, they they should provide each person lengthy enough word (15 days or so) earlier than any policy change in order that we should have enough time to alternate our strategy and trades. In this sure case of changing from SWAP loose to SWAP charged, they need to supply traders a 30 days warning to exchange method to keep Swap Free Status.
Exceptional Experience with a Bumpy Phone Number Update Process
I had an incredible experience using Exness' platform for trading; it's genuinely excellent. However, the process of updating my phone number has been quite challenging. Initially, I sent an email but received no response. It was only after I reached out to the helpdesk that I learned I needed to provide additional details. I've now resubmitted my email, and I'm hoping for a prompt response to assist me.
Good Experiences At Exness But UPI Issue
The mobile and web terminals work well, with fast execution and decent spreads. Deposit and withdrawal are correct, but there's room for improvement, especially with the UPI method not working. I've noticed that some of the instruments don't match correctly with TradingView charts on lower timeframes, which can be inconvenient for scalping. Overall, though, I consider it one of the best brokers I've used.
Account Verification and Cryptocurrency Bad Experience
I'm not happy with Exness as my broker. It's been quite a hassle trying to verify my account. I thought I was almost done with the verification process, but now they're asking for address proof again. The problem is that I don't have a bank statement or any other address proof because I live in Dubai. I'm not sure what to do in this situation.
What's even more frustrating is that even after going through all this trouble to verify my account, I still can't make cryptocurrency payments. I can't fully use this application without access to cryptocurrency payments, which is very disappointing.
Recent Frustrations with Exness
Lately, it has been the worst experience with Exness. They closed my trades without my consent, blocked my option to withdraw funds (which was later enabled), and today, they implemented swap charges on my account without any prior intimation. I've been with Exness for over two years and never had this problem before. But lately, it has been the worst experience.
Troublesome Journey with Exness
Lately, it has been the worst experience with Exness. They closed my trades without my consent, blocked my option to withdraw funds (which was later enabled), and today, they implemented swap charges on my account without any prior intimation. I've been with Exness for over two years, and I have never had this problem before, but it has been the worst experience lately.
Challenges with Fund Withdrawals on the Exness
The first time I tried the Exness platform was because of the reviews. I deposited, and after a few days, I wanted to withdraw some funds, but it kept rejecting my requests. I tried all the methods available and still faced rejection. One of the agents informed me that bank cards were not available for withdrawal, so I made another deposit and attempted to use Binance Pay for withdrawal. Still, once again, my withdrawal request was rejected. I'm puzzled by what's happening here.
Evolving Perspective on Exness Broker and Customer Service
Well, as a trader, I find Exness to be an okay broker, but what concerns me is their customer service. In the past, their customer service responded to my messages promptly, which was great. However, over the past three months, I've noticed an adverse change in their responsiveness. This has made me apprehensive about continuing to use their services because I'm worried that anything could come up in the future, and they may no longer provide the support I need.
NO REFUND RECEIVED
I deposited my money last month but can't see it in my bank account or my Exness broker account. I've been trying to reach out to the support team and their Instagram profile, but no one has been able to help me. They keep telling me to wait for 24 or 48 hours, but it's been 72 hours since last month, and I still haven't received a refund to my bank account or any credit in my Exness account. I don't know where my money is now, causing me much distress.
A Review of Poor Service, Slippage, and Support
The slippage, spread, and support were all bad. On top of that, they have some strange rules that can get you into trouble. Their support team is unprofessional, with one person saying one thing and another saying it was their mistake. It's frustrating to waste your time dealing with their so-called rules.
I'm still facing an unresolved issue, and the so-called support team doesn't seem to grasp the problem or be willing to provide a solution. I've never encountered slippage or spread points in my trading activities with BB and IC Markets. However, when it comes to Exness, the difference is incredibly significant.
I request that you promptly address this issue, issue a refund, and compensate me for the more than ten days you've kept my money without any valid explanation. It's unusual for a broker to take such an extended period to resolve an issue, which is unacceptable.
If my problem isn't fixed promptly, I'll continue to post reviews on various platforms and file a formal complaint against your company. It's important to note that, by law, you do not have the right to withhold payment without a valid reason.
My Troubling Experience with Exness
My withdrawal experience was frustrating. Exness held onto my money for days, even though it was supposed to be instant. I also encountered high spreads, hidden charges, and tricky slippage issues, among other problems. I speak from personal experience when I say they are just untrustworthy. Any positive reviews you see are likely fake, posted by bots or paid individuals. Their deceptive practices are a major red flag, and I strongly advise against using their services. Run as fast as you can in the opposite direction to protect your financial well-being!
Smooth Deposits and Withdrawals with Exness
I have over 1 year of experience with Exness and haven't encountered any problems with deposits and withdrawals. There might have been a few minor technical issues, but I can assure you that they were resolved promptly. To ensure a smooth experience, you must carefully read the rules, agreements, procedures, and other essential details to avoid any deposit or withdrawal issues. Additionally, being a skilled trader can make a significant difference. Overall, I can say that my experience with Exness has been entirely satisfactory.
Pros and Cons of My Broker Experience
I found that both the mobile and web terminals work well for me at an Exness, offering fast execution and decent spreads. However, I believe there is room for improvement regarding deposit and withdrawal options, especially since the UPI method doesn't seem to work as smoothly as I'd like. Additionally, I've noticed that some trading instruments don't match up correctly with the charts on TradingView, mainly on lower timeframes. This can be inconvenient, especially when I'm trying to scalp in the markets. Nevertheless, overall, it's one of the best brokers I've had the opportunity to use so far.
Quality Trading and App Experience, but Support and Security Could Improve
I find Exness a good broker providing quality and timely research. Their trading app is also impressive, as it supports TradingView charts and comes with various other useful features. Based on my experience, I recommend it for trading purposes.
Nevertheless, I do believe that their live support system requires improvement. Reaching a live assistant when assistance is needed can be quite complicated and time-consuming. Similarly, there is room for enhancement in reducing email response time.
When it comes to security verification, I suggest the inclusion of email verification as an alternative to mobile verification. This would be particularly beneficial for investors and traders with unreliable mobile coverage or who prefer alternate verification methods for added convenience.
Avoid Exness Broker at All Cost, My Disastrous Experience and Strong Warning
I firmly believe that Exness Broker is the worst I've encountered. I cannot stress enough how important it is to avoid depositing any of your hard-earned money with them. It's frustrating to notice that their servers miraculously function when you face losses. However, the moment you begin to experience success and start winning trades, accessing your trading account suddenly becomes impossible.
One of the most infuriating aspects of this broker is their tendency to restrict your ability to open positions precisely when market volatility is at its peak during news events. It's as if they go out of their way to be unhelpful and counterproductive. Based on my personal experiences, I can confidently label them as a completely inept and useless broker. I've been fortunate enough to have had much better experiences with other brokers, especially when making withdrawals and managing my trades effectively.
Deteriorating Customer Service
Well, my experience with Exness as a broker has been decent, but what worries me is their customer service. In the past, I was impressed with how quickly they used to respond to my messages. However, over the last three months, I've noticed a significant decline in customer service quality. This change concerns me greatly, as I'm worried that if I continue using their broker services, there might be unexpected issues in the future that they won't be able to address effectively.
Disappointing Delay in Withdrawal Processing
I submitted a withdrawal request a few days ago, and it's been nearly five days now without receiving my withdrawal. I opted for a local bank transfer for the transaction. On my dashboard, the status still shows as "processing." I decided to reach out to the customer support chat for assistance. However, I receive the same repetitive answers and excuses each time I inquire about the delay. They keep assuring me that the matter has been escalated and that it might take 6 to 8 days to be resolved. This whole situation is truly frustrating and disheartening.
Unexpected Fee for Profit Withdrawal
I recently deposited $60 through the Exness group. However, the group admin has now informed me that to receive my $700 profit from Exness to my Binance wallet, I need to pay a transaction fee of $170. This requirement was not mentioned before I made the deposit. I'm uncertain whether I should proceed with paying this fee to access my profits. Is it essential to pay such a fee to receive my profit?
Frustrating Experience with Deposits
I deposited my money last month but can't see it in my bank account or my Exness broker account. I've reached out to the support team and even tried contacting them through their Instagram profile, but unfortunately, no one has been able to help me. They keep telling me to wait for either 24 hours or 4 hours, but it's been 48 hours since last month, and there's been no refund to my bank account and no credit to my Exness account. I'm at a loss as to where my money is. This situation is causing me a lot of distress and frustration.
Trust and Transparency issue with Exness
I highly recommend sticking with a trustworthy broker for your trading needs. In my experience, I encountered a significant issue with Exness, as it appeared to be running a substantial scam. Without conducting an extremely thorough investigation, it's easy to overlook these fraudulent activities. In my case, I initially made a deposit, engaged in trading, and, unfortunately, incurred losses. When I decided to initiate a withdrawal, my attempts to communicate with the company yielded no responses whatsoever.
Thankfully, I sought assistance from an expert at ????????????????????????????????????.???????????? who deeply understood compliance matters. Their expertise was pivotal in ensuring that I eventually received my rightfully earned funds. Had I not consulted this professional, it's improbable I would have successfully reclaimed my money. I urge you to investigate this matter for yourself and draw your conclusions.
Very Frustrated Experience : Closed Positions Without Notice Resulting in $23,758 Loss
Scammers! They closed my open positions without notification, and now I'm facing a realized loss of $23,758! I had sufficient margin to keep those positions, but I'm in the dark about why they closed them without any prior communication. I've already reached out to the team with my concerns and I'm currently waiting for their response.
Dubious Practices with Exness Broker
I strongly advise sticking with a reputable broker. My experience with Exness has revealed what appears to be a significant scam that remains hidden until subjected to extremely meticulous scrutiny.
Upon depositing my funds and engaging in trading activities, I incurred a loss of 4%. Subsequently, I opted to withdraw my remaining funds. Regrettably, I have not received any withdrawal from Exness for over three months.
I am aware that some individuals may view this review skeptically, attributing it to a competing broker or fabricated account. However, I regret to inform you that if you choose not to believe me, you may ultimately witness the truth of my claims firsthand.