(2.1)
Q&A
Is Sephora legit?
Sephora has 63 reviews on 99consumer.com, with an average rating of 2.1 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.
How to reach Sephora customer care?
You can contact Sephora customer care via email at [email protected] or by calling them at 877 737 4672
Where is Sephora located?
Sephora is located at address San Francisco, CA, United States.
Awful customer service
Awful customer service. Their customer service informed me I could receive a refund. I made a note of the screenshots, but the refund never came. Then, when I contacted them about it two weeks later, they told me that they could only offer store credit.
I was required to speak to my credit card company to recover my money. I have pictures and evidence that they were willing to transfer the money back to the original payment method. I will never purchase from them again.
Their service is terrible. Customer service and even more awful products. Please do not fall into the trap of failing to their sale items that are a joke. You will notice that most items on sale are two or three stars.
I've purchased several items from Sephora and always satisfied
I've purchased several items from Sephora and am always satisfied. I love the free sample items that come along with purchases made online. The staff working in their stores are friendly and upbeat.
Sephora isn't cheap
Sephora isn't cheap, but the item I was thinking of purchasing was affordable in the store. I also received two free samples as part of this deal, which was not at all bad. That's a plus.
I received a delivery on the same day
I received delivery on the same day because I had an event that same day and required makeup prior. There was no time to go to the store in person. However, they delivered directly to my door and took two hours! Love it
My samples were totally lost
I was a regular Sephora shopper and was typically a Rouge member. However, in the past two years, I feel they've sunk. Their delivery has decreased, and they're getting more expensive with their samples and only include two instead of three (and I've had numerous occasions where my samples were lost). It is possible to shop elsewhere
It has been in use for several years, but it is gradually becoming more slow
I've been a frequent user of this site and have been an enormous enthusiast of JCPenny's overall. However, the samples and additional benefits are now frequently replaced or not provided even.
There was a time when you could get two-day flash shipping, but it has been discontinued. I think it's become busy and lost, like other businesses, the ability to sustain going.
I will continue to shop, but I have noticed lower prices and quick shipping on other websites now.
I am extraordinarily dissatisfied
I am extraordinarily dissatisfied with the way they manage their Tennessee branches. They have a mentally unstable employee who has been stalking me, harassing me and even bullying me to the point that she posted videos of threats to me on the store floor. I informed them that I thought it was acceptable for employees to be on the clock earning money while putting money into my accounts and making threats to me, and should be removed.
They did take them down. However, I told them the legal steps I had to take to protect my security, and they handed that information to her. I informed them, and instead of resolving it, they told her and gave me information, which put me at greater risk. She was only given just a few weeks off(prob paid) as a slap on her wrist and has recently begun making videos again.
I've been using their products for many years. My family members who are aware have decided to boycott them and will not pay them a dime. They are just concerned about having sales mules; however, they do not think about the criminals they employ or their customers. I won't pay them money only to go on to hire a person to threaten my life while sitting on their floor wearing their uniforms with their signature.
They aren't concerned regarding their customer
A company that doesn't respect its customers doesn't require to be in business. They aren't concerned regarding their customer. I received an incorrect order, and the person on the phone didn't seem to believe me and stated that they'd be investigating after they had said that it was impossible (wrong ordered). Because they made mistakes so often, I went from being a Rouge to not purchasing at any time.
I am a huge fan of Sephora!
I am a huge fan of Sephora! However, I would like to see more options for shipping carriers and more discreet packaging. I'm not sure I trust UPS in the least. It was a mistake to try it again. I placed an order for a few items, and they delivered it at 10 AM. They knocked twice and then left. I woke up a few minutes later to look and found no sign of them.
I'm not sure anyone took my package in that short time, which could mean the carrier returned it or stole it. My tracking showed it had been delivered at the front door, but I could find nothing after I checked everywhere I could. The monitoring was never changed, so I went for Sephora and requested a new order. I hope they don't take it from me this time around. I also hope that soon, Sephora will remove its logo on their boxes because it is appealing to others to take it.
The supply of products are not as great
I gave them four stars as the items are excellent, but the supply of products is not as plentiful. Particularly when you're supposed to get samples. The samples I ask for are rarely given to me. I usually receive something I did not request or no examples whatsoever. That's the situation often. I've called and complained, but the issue is not resolved where.
The service was terrible from the company to store
The service was terrible from the company to the store. Their Cashier advised me on a wrong return policy when I attempted to adhere to that policy. They're following their rules and will take up to $1000 per year from me. Suggest too bad. So sad.
In addition, I have three teenagers who are currently looking for products for their faces and body. It appears that Ulta is now going to get our business. In the past 90 days, I have spent $480 and Sephora is willing to give up more than a $39 item that I received an invoice for and buy more products.
This experience has made me never ever want to go to a Sephora store again
When I went to the store located in Ala Moana, I was constantly being swarmed by employees and felt constantly yelled at by the workers.
I was just trying to shop on my own and be in peace, but every time I went, I was asked by a worker for help in looking for the required bags.
Two employees have asked me several times. It's fine to ask once; there's nothing wrong with shopping in peace.
My shopping trip was not relaxing or enjoyable because the employees kept hounding me.
This experience has made me never ever want to go to a Sephora store again.
Hardcore Sephora customer!
I've been a loyal Sephora customer for the past two years. The pandemic struck, and I was finally able to pamper myself. I had reached 40, six months before covid. I'd never even had any skincare routine. I didn't think about it. I used to sleep wearing makeup at least three nights a week.
All I could do was occasionally apply moisturizer. My biggest mistake was not wearing sunblock unless on the beach. When covid struck, and I was 40, I decided to conduct some study on skincare. I'm a lone Sephora online customer (and receive deliveries regularly); however, the app has helped me learn so much.
I like that you can talk to an advisor for beauty via the app any time, but my favorite is the ability to ask others about any product and anything else that has to do with beauty. It has been beneficial to me. I now have a great skincare routine. I apply sunscreen every day, even when it's raining in a dark sky.
I've experienced a few problems, and their customer service has always been accommodating! Based on the other reviews, they've altered their return policies, which is a huge mistake. I find it absurd that the period of 30 days to return it begins the day you place your order or the day it's delivered, but it can take a week to provide it, which isn't fair and is the sole reason why they have a 4-star review. I hope they will take note of our suggestions and modify the policy.