Beauty Store Depot

Beauty Store Depot

29 Reviews
29 Reviews

Beauty Store Depot

Rating (2.5)
1 Star
2 Star
3 Star
4 Star
5 Star


Is Beauty Store Depot legit?

Beauty Store Depot has 29 reviews on, with an average rating of 2.5 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.

How to reach Beauty Store Depot customer care?

You can contact Beauty Store Depot customer care via email at [email protected] or by calling them at 5124959457

Where is Beauty Store Depot located?

Beauty Store Depot is located at address East Highway 290, Austin, TX, USA.

29 Reviews on Beauty Store Depot

  1. Beth Dawn
    1 rating

    No Order Confirmation, Ignored Emails & Unfulfilled Shipments

    Dec 15, 2023

    I ordered about one month back. I haven't received an order confirmation. However, they have charged my card. I've tried emailing or contact with customer support but they don't respond. Shipping labels were made but no package has been picked from the shipper. Do not walk around this business. is a fraud. I'll be in touch with to pay the bill using the credit card I have.

  2. Mia Weygand
    1 rating

    Missing Items and No Refund Response

    Nov 5, 2023

    I ordered two items, but I only received one, and the most expensive item was missing from my order. To make matters worse, I never received any response to my request for a refund. What's frustrating is that my credit card was charged right away, even before the items were shipped, for the entire order. I ended up losing over $70 in this transaction, and needless to say, I'm highly displeased with this experience.

  3. Daniel Kuhn
    1 rating

    It is not a good idea

    May 13, 2023

    I placed an order with Beauty Store Depot and was invoiced on the 2nd of December 23rd. I didn't receive my purchase. I tried to reach the company using the 1-800 phone number, but it said: "busy." I clicked on the web link in the confirmation email and got Dermava (formerly Beauty Store Depot). It is not a good idea to give my details to them! I called their phone number but could not connect unless I set up a patient profile.

  4. Cayla Parker
    1 rating

    We haven't heard from any product

    Apr 7, 2023

    The products we purchased at the Beauty Depot store and paid for with crecardscard were made almost immediately. I contacted the company in the middle of February (3 months after the order was received). Someone apologized; however, after another ten days, we haven't heard from any product yet.

  5. Shelly L Melton
    1 rating

    Overall, I am highly disappointed with my experience at Beauty Store Warehouse

    Jan 7, 2023

    I recently placed an order with Beauty Store Warehouse and was disappointed with the customer service I received. Despite multiple attempts to contact the company, I could not reach anyone and received no response to my email. My order was also changed without notification, and the discount I applied was no longer valid. When I asked for the partial order to be canceled, it was shipped anyway and had to be refused. I am still waiting for a refund and am unsure if the company is still in business. Overall, I am highly disappointed with my experience at Beauty Store Warehouse.

  6. Jerold Morris
    4 rating

    The product is as I was hoping for it to be.

    Dec 19, 2022

    The product is as I was hoping for it to be. My only issue is the delivery process took quite some time.

  7. Mark Hydrick
    5 rating

    Just an excellent company overall.

    Dec 12, 2022

    Customer service could not be better! They always ship their products quickly. One item was damaged on arrival, but it was resolved soon. Just an excellent company overall.

  8. Stephen Gallagher
    5 rating

    Great customer service!

    Nov 23, 2022

    Great customer service! The message and call from Eileen Andrews were utterly unexpected if my order couldn't be processed. It's a rarity in today's world of retail.

  9. Michael Spinoza
    5 rating

    I truly loved the items you sent.

    Nov 20, 2022

    I love purchasing my products for beauty from you. I like the range of products offered and the coupons. I bought a sample package to accompany my order. I truly loved the items you sent.

  10. Gregory Smart
    5 rating

    Excellent customer service

    Nov 18, 2022

    I've been purchasing products for my skin from the beauty store depot for several years. Excellent customer service and the most affordable prices! Agents are knowledgeable and can answer questions about shipping, etc.

  11. Geraldine Munday
    2 rating

    I didn't know about one of the items

    Nov 13, 2022

    I didn't know about one of the items I ordered being unavailable until the product was informed that it was not available. It wasn't until I received an exchange for the product that I called to inquire. They weren't exactly what I was expecting to receive as well.

  12. Cathy Fennell
    4 rating
    Nov 11, 2022

    It appears that Beautystoredepot has staff shortages to respond to the phone and fulfill orders. I've always received instant assistance before this. This has changed in the past few months, with delays in return calls.

  13. Melissa Steele
    2 rating

    My order was never delivered

    Aug 23, 2022

    Annoying! My order was never delivered, and I did not receive an email with a cancellation notification. I was required to keep looking over my PayPal account details to determine if the charges had been canceled.

  14. Jeffrey Garner
    2 rating

    Extremely disappointed

    Aug 20, 2022

    My order has been held up for more than a month, and I'm not receiving it until May. I'm devastated that it was something I bought to gift my niece. Extremely disappointed

  15. Nicole Giletto
    2 rating

    The samples did not justify the shipping charges I spent

    Aug 18, 2022

    The items that could have been purchased at any local retailer's prices were not worth it. Also, the facial hair trimmer was working only once, so it was a cost-saving purchase. The samples did not justify the shipping charges I spent. I won't purchase from them again.

  16. Gabriel Hartnett
    2 rating

    I will not purchase from you again

    Aug 18, 2022

    I was not informed about an issue with the delivery. After having waited for over seven working days for my order, I was told by the representative that they'd be adding free samples. I was offered a model for free that was the size of one dime. I will not purchase from you again.

  17. Dan Keibler
    2 rating

    Very slow shipping every time

    Aug 17, 2022

    Very slow shipping every time I placed two orders. I haven't yet received my package. Tracking hasn't been updated in more than two weeks and doesn't provide me with the address where my package is. We may consider ordering a different package next time.

  18. Sara Hudson
    2 rating

    I'm not sure if these are fake or simply old

    Aug 11, 2022

    I bought the Enjoy Sulfate-Free Luxury Shampoo along with the Luxury Conditioner. I had a query through the chat on the internet before purchasing, and everything went as did my purchase experience and the product's shipping. The products, however, do not seem right to me. I've bought these products at a salon before but preferred the convenience of buying them online this time. The products don't perform the same way as those bought that are purchased from a salon, and the scent is not as good. I'm not sure if these are fake or simply old. I should buy them at the salon.

  19. Lisa Arocho
    2 rating

    It makes me uncomfortable to try it

    Aug 8, 2022

    The item arrived in the packaging destroyed, but the box that was used for shipping was in good condition. This suggests that they did indeed pack the product in such a way. Additionally, the bottle did not have a seal of safety on the bottle as I opened it, similar to the ones that this product typically contains. It makes me uncomfortable to try it.

  20. Elice Holman
    2 rating

    The mistake

    Aug 5, 2022

    I purchased Bliss 99.0 cosmetics. They gave me a Bliss mask for my face. When I told them about the mistake, they informed me they don't have the cream for eyes in the future. They provided me with a return mailing label. I'm not sure if my credit is being processed yet. However, I am optimistic this is why two stars are above zero. The eye cream was not on their website even if they didn't have it, and they should never have shipped the incorrect product.

  21. Elle Shannon
    2 rating

    I didn't realize it until I waited for my order

    Aug 2, 2022

    Some of the items I purchased were on backorder, and I didn't realize it until I waited for my order. It didn't arrive. They were waiting to ship everything simultaneously, which was problematic because I needed the face cream. Then I just canceled one item, and they then sent the remainder. It was an inconvenience, to say the least. . In the end, I ordered on the Avene site, which was more affordable and accessible.

  22. Gary Russell
    2 rating

    I did not receive the product

    Aug 1, 2022

    Excellent product. However, I did not receive the product. The shipping company claimed to have been able to deliver it. I've been trying to contact the seller for a while without success. The second-party seller provides terrible customer service!

  23. Veronica C Scott
    1 rating

    The purchase did not arrive at my address

    Jul 21, 2022

    I will never buy any more from beautystoredepot. The purchase did not arrive at my address. I could locate it at the local post office since the staff at beautystoredepot entered my address incorrectly. The customer service was not impressive at worst, stating clearly and concisely that they didn't take any interest in my package after it left their premises.

  24. Geoquater Lloyd
    1 rating

    It was not acceptable

    Jul 15, 2022

    My order took three weeks to complete. I was forced to call to verify my order. If the items were on back order, an email or text message should have been sent to check whether I wanted to purchase the item or if it was scheduled to be delayed. It was not acceptable.

  25. Lzbeth Ramos
    5 rating

    I'm always pleased to buy tried and trusted

    Jul 8, 2022

    I'm always delighted to purchase tried, tested, and brand-new items from BeautyStoreDepot. I've been with Heaven, my consultant, for many years and enjoy working with her and getting her advice on products I still use and ideas for adding something different.
    Fantastic Skincare, and they provide the best customer service. Heaven is a pleasure to work with, and I'm always thrilled to make any order I need to with confidence. We also keep in touch as they're family here at BeautyStoreDepot. They're the complete package.

  26. Micaela Meyer
    3 rating

    Product and prices are excellent!

    Jun 23, 2022

    It's not right to give them a score of just an average score when the business itself and the product is perfectly perfect. However, what irked me was the fact that I made my purchase at the same time but was not received the confirmation email that it was shipped that provided me with an estimated arrival date (which was never delivered) which is why I called the company to inquire about another date just two days later.

    I verified the tracking number, which was in line with the information I provided, and the next day, the tracking number was not updated...I received my package a week later after the date. It took 23 days for me to get what was supposed to take between 3-5 days from the delivery time. My advice is to allow plenty of time when you order in anticipation of it taking longer...product and prices are excellent!

  27. Raymond J Kosco
    1 rating

    I won't buy from this site again

    Jun 21, 2022

    When I received the Enjoy shampoo, the bottle had opened and spread across the inside of the package. Additionally, the shampoo is confusing and is listed on the label as "sulfate-free shampoo," and I was given moisturizer shampoo. I emailed the customer service department, and they did not like me and wrote an unrelated email. I won't buy from this site again.

  28. Bobby Selke
    5 rating

    We are grateful

    May 11, 2022

    The delivery of my order was speedy. Some dermatological tunes seem not to be filled. It would be great if the samples included were products I already use and that could be taken with me on trips. We are grateful.

  29. Aussies White
    1 rating


    Apr 28, 2022

    I purchased two expensive products. Heaven called me and promised samples. She promised me samples, as she was the owner. It took me 23 days to receive my order after I placed it. IAs Heaven instructed me, I received no samples from the "stockpile," You will receive free shipping if you wait for almost a month before you pay.

    Your credit card will be charged the moment you place your order. After seven phone calls and many unpleasant emails filled with lies and excuses, I finally received my order. Do not buy from them. Amazon Prime will get your order within 2 days.

    If you don't have Amazon Prime, it may take a few more days. It's a NIGHTMARE! ! It was not worth the pennies I saved at Beauty Store Depot. I got nothing for my money. This is not how you should treat a repeat customer. This is the lesson.

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About Beauty Store Depot

Our Story: Founded in 2005 with over 20 years of experience in the retail beauty industry, beauty gurus can now find expert advice and get the best online prices. Beautystoredepot is a leader in online beauty retailers. We place education, product knowledge, and personal customer service at the top of our list. What makes us different? Superior customer service and a unique approach. You're not just another client but a customer.

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East Highway 290, Austin, TX, USA