(3.3)
Q&A
Is FragranceX legit?
FragranceX has 48 reviews on 99consumer.com, with an average rating of 3.3 out of 5. This indicates that most consumers are satisfied with their business interactions and dealing. Therefore, feel free considering purchases or engagements with the business.
How to reach FragranceX customer care?
You can contact FragranceX customer care via email at [email protected] or by calling them at 718 482 6970
Where is FragranceX located?
FragranceX is located at address 5 Plant Avenue, Hauppauge, NY 11788, USA.
Stop Purchasing!!! Don't Return the Money
Everyone should stop purchasing fragrances from X. I purchased Nishane Hacivat along with Hundred Silent ways. I decided to go to self-ridges to try the exact same perfume to test the smell, however they both do not smell the same and i was taken off by £400. I could've bought it Self-Ridges for two dollars and.. The bottom line is that I was scammed by a normal alcohol spray and was told that the return procedure takes a long time and they don't return the money.. Please beware that of the fact that they are selling fakes and keep away from.
Payment Taken, Order Missing
I made payment for the order three weeks ago and took the money out of my account. I did not receive anything from them. Please be cautious. Whoever you are, please trace my order and return the item to me. I do not believe they got any order number or other information.
Terrible Fragrance, Lengthy Refund
I can't believe how terrible FragranceX is! I ordered a product, and sure, it arrived relatively quickly, but it's a complete rip-off. I've used this perfume many times, and it's always lasted for hours. But this one? You can barely smell it after just an hour. It's beyond disappointing. But that's not even the worst part.
I returned the perfume on August 7th, and I reached out to DPD to confirm the delivery on August 9th. So, it's been a staggering three months since I sent it back. I've sent countless emails to Fragracex, pleading for a refund, but they keep giving me the runaround, claiming they haven't received the parcel at their other location. They transfer items between locations in bulk, but honestly, who cares about their internal processes when you're left waiting for your hard-earned money for months on end?
A slight delay of a few weeks would be understandable, but expecting customers to wait months for a refund is simply unacceptable. I've had enough, and I'm taking legal action and reaching out to consumer protection agencies. It's not just about the money anymore; it's about holding this company accountable and demanding respect for its customers!
A shocking company
A shocking company. I returned a perfume because I had ordered the wrong scent. They've refused to refund me for a month. I've emailed an email with the DPD tracking number that the package was returned by ( by using their label!). They gave me a small refund, but I refused, but they're now refusing to provide me with a refund. This goes against the standards of trade and shouldn't be permitted. I've been battling this for several months. It's a rip-off firm to be dealt with. Avoid purchasing through this site.
Fake copies
l ordered 2 bottles of Dana tabu perfume. arrived quick and packaged well . unfortunately for me the perfume smelt nothing like the perfume thatl have worn for years. it smells of disinfectant chemicals. burnt my throat. l returned the 2 bottles... l constantly texted fragrance X asking for a refund. kept saying they hadn't received my return..then a waited nearly 2 months for refund..only got partial refund..they still owe me £13 50...never order from them again... shocking company..
Extremely inadequate
In a constant wait for delivery, I contacted my courier, but FragranceX didn't provide the proper paperwork for customs, so my package was going to me. I got FragranceX Support and received nothing. Extremely inadequate.
Fake copies
l ordered 2 bottles of Dana tabu perfume. arrived quick and packaged well . unfortunately for me the perfume smelt nothing like the perfume thatl have worn for years. it smells of disinfectant chemicals. burnt my throat. l returned the 2 bottles... l constantly texted fragrance X asking for a refund. kept saying they hadn't received my return..then a waited nearly 2 months for refund..only got partial refund..they still owe me £13 50...never order from them again... shocking company..
Service is not excellent
I was very disappointed in giving the company a poor review since I've received excellent service. My initial issue was that one of the bottles I ordered came in an unclean condition. The second bottle arrived exactly as they advertised. However, one was okay. The company was able to resolve the issue, but I continued to buy from the company. I had an order placed towards the end of March delivered on an image that was blurry and not in my home. I've spoken with DPD numerous times, and they acknowledged that they were to blame and advised me to contact the company to obtain an exchange. FrangranceX did nothing except claim they are looking into the issue. What I've discovered today isn't the case, according to the information DPD tells me. After about a month of contacting the company via email without a solution, I filed a claim via the bank because I was no longer patient. Prices are reasonable, but there's a reason for that, as their service is not excellent!
A negative impression
I purchased two bottles of Trish McEvoy, which were sold in a box. I didn't realize the bottles had no caps to cover the spray nozzles. Some leakage was evident. I contacted customer support and was greeted by the rudest customer service representative, who informed me that the photo on their website displays it with no caps. When I ordered it via my mobile, I didn't know that the word "unboxed" meant there were no caps. The lady was highly indifferent and didn't care about my dissatisfaction. She even said I must have purchased boxes and returned the fragrance. I am not unhappy with the scent, only the caps not being there and the terrible experience I had with your Customer Service Representative. It should be a sign that clearly states that an unboxed item is not capped! I've bought at Fragrance X before and have been very satisfied with the products I purchased. However, this has caused a negative impression!
It isn't easy to contact
After months of waiting, I finally got a PS65 refund. The perfume didn't smell like the original. It isn't easy to contact anybody via email, and the website doesn't have a live chat option. I called the UK from my phone, and we shared an hour's difference, but I couldn't connect with anyone. As a result, I'm working full-time.
Customer service is lacking
I ordered 4 Aramis aftershave balms. The smell was horrible. I've used the same product for several years. Complete rip-off. Fake or defective product. Customer service is lacking. If I send them an email with my complaint, they don't respond—the masters of fake reviews. Could you make use of it at your own risk?
I purchased two scents
I purchased two scents. Femme Rochas and Elizabeth Arden red door. I know that Femme Rochas was a vintage scent and is not being produced anymore. The order was delivered quickly, and I was thrilled with it. Unfortunately, Elizabeth Arden didn't smell the identical. It was old-fashioned and didn't hang as long as the first. For Femme Rochas, it was terrible. It smelled old and had an intense smell of pepper. That is the actual spice called cumin which is one of the notes. There's no way to wear it..it stinks awful! It's not even an air freshener. You could make use of it. When it drys on your skin, it is like a dirty derriere. It could be genuine; however, the issue is that you're old. That's the reason they're less expensive than purchasing them from stores. Sorry, I'm not going to buy or use it, and if I do,t is to get the bovintage bottle
I placed an order, and it was rejected three or four times
I placed an order, and it was rejected three or four times. The reason was that I did not provide a Bank verification code. They do not know what I am referring to when I inform them. Next thing you know, the order was canceled. Customer support isn't beneficial since I'll only receive a response when the system has canceled my order. There is no live chat support to help in solving the issue. Why is it necessary to make a purchase online such a hassle? I'm not sure why. Come on; it's 2023!
Please dO NOT believe that I'll be buying on this site again
My first experience with this site and I'm disappointed that I ordered three perfumes from the site: Issey Miyake Nectar, Jimmy Choo Fever, and Via la juicy gold couture perfumes smell 90 90% alcohol with 10% scent. However, the worst was the Viva La Juicy gold couture, pure alcohol. I want to get a full refund on the return of these items. Please dO NOT believe that I'll be buying on this site again.
I bought a perfume from FragranceX. It never arrived
I bought perfume from FragranceX. It never arrived. However, they kept some of my money, claiming it was tax deductible. They stole my money. A simple way for a business to earn money doing nothing at all by retaining tax on all undeliverable orders! Beware of these.
Avoid at ALL costs.
I purchased a Hermes fragrance for PS140 for my wife. When it arrived, the fragrance did not smell like the perfume and faded within a few seconds instead of hours. I asked FragranceX for a refund but was informed it would cost $35-35. Then I reluctantly accepted the charge because I was irritated. A refund that subtracts 15 to 20 percent of my price is not the same as a refund; it's something different. If I could get a score less than 10, I'd. What is the reason this company has earned four stars... Avoid at ALL costs.
Do not believe this business. Scammed me.
The perfume was not delivered until FragranceX retained some of my money, claiming it was tax deductible. FragranceX, when I left an online review, asked me to provide them with my order number so they could determine if they could solve the issue. I gave them the number, and they repeated their initial statement that they wouldn't return the tax! An excellent way for a business to earn money is simply by paying taxes but not providing goods. Do not believe this business. They scammed me.
This is my first experience using this website
This is my first experience using this website. TI was at home the entire day, but my package didn't arrive at my house. I went through the tracking and was shocked to find that the driver had marked my address as invalid even though it was stated on the mailbox located by the road. There was no attempt to contact me, and I can see that my purchase has been returned to the shipping company. They should start using a different logistics firm to ship their products to Canada. It's a pain since it was present to be taken on a flight the next day. It's now useless since I'm not able to send it again. I'll have to wait for another 5-7 days to have them reship it. I'm not sure they'll inform me that my address is invalid. I believe they should be more proactive than this.
I'm unsure that the cologne I purchased is an authentic Armani fragrance
I'm unsure that the cologne I purchased is an authentic Armani fragrance. I believe it's an imitation. I've been wearing this scent for many years, and the smell of this one does not last longer than previous products I purchased bought from a retail store or on those on the Armani website. I'll be buying directly via Armani shortly.
Extremely disappointed.
The website doesn't mention that an additional fee could be incurred. I believed I had paid the total amount, which included the shipping and handling, only to receive a massive bill from DHL. After contacting DHL, I was informed they are not in control of the charges added and, if I do not accept the item, no refund would be given. I've requested an amount of a partial refund to assist me in settling the additional charges. However, I have received no response. Extremely disappointed.
They eventually became rude
Then they kept saying that they required inexistent 6-digit numbers from the B of A to verify my identity for fraud reasons. B of A claimed they did not have a number. They advised calling Apple Pay for it. They told me the same thing. They eventually became rude when I asked for an administrator and then hung up n me. They reimbursed my money, however. The word stupid is a slang term. ....
Excellent price
Excellent price. I love how I can keep track of my order and know exactly where it is and when it will arrive. It is in your best interest to look into FragranceX before you purchase retail because, most of the time, you'll get the best price.
Thank you for being an excellent discount site!
Thank you for being an excellent discount site! I have never had any problems. Everyone always advises me to use fragrance net, but I would instead use frags. The one thing that frustrates me sometimes is the inability to have some items in stock. This was before Corona, but I can understand the situation today.
Please ship as soon as possible
Please ship as soon as possible. I love this scent! It is only available through the internet. I also wanted to know whether you have samples of other Michael Kors products I might like to test. If yes, provide me with examples, and you'll have a client for eternity. Have a Great Day, and God Bless! Carole Whiting
This site is fantastic
The most powerful way to remember is through smell. I came across a scent I hadn't seen on any other site or Google. This site is fantastic. I'm eager to revisit some of my memories.
Fragrance X is a very user-friendly website
Fragrance X is a very user-friendly website... rapid data presentation with minimal jumps... extremely professional. It is greatly appreciated, especially since I am 80 and suffering from this Pandemic and conducting everything online. Thank you.
I've always been happy with the items they've sold me
It's one of the initial websites I look at when purchasing a cologne—excellent prices, without discount games that other sites offer. I've always been happy with the items they've sold me.
I was so happy to see this offered for sale!
I was so happy to see this offered for sale! It's like a scent I cannot get anymore--Fendi, the original Fendi from Fendi. Youth Dew (I wish they'd modify the title!) offers some of Fendi's sophistication and alluring power and doesn't use any sweet or cloying infusions to make it a drink to be served at coffee klatsch receptions.
First purchase
First purchase. There was a problem with the card for a short time there. It took a while before it cleared. Apart from that, it was easy and speedy. A review of the product will be posted after I get the items.
I'm a loyal CK customer
Please press Calvin Klein to reintroduce their body sprays in the Obsession Black/Dark Obsession/Obsessed/and Obsessed Intense line. I'm now purchasing other brands of body and deodorant sprays because I'm sweet as a real man. And I'm a loyal CK customer. I recently purchased USD 50 of their underwear as well as CK socks that are branded that I gifted to my ex too.
Check-out and selection were simple
Check-out and selection were simple. A wide selection of items includes recently released men's scents that aren't available in department stores such as Dillard's, Macy's, or Nordstrom. It was fun and easy to go through the items.
They also always have my top choices
Super fun shopping. Everything I searched for, I was able to find by typing it. I even had the option to be placed on a waitlist for items that were out of stock. Additionally, a variety of coupons were offered for me to select from. I was able to save a significant amount. Every perfume I wanted to try was accompanied by stars, which made the selection simpler. The best part is that the prices are reasonable, and I can test new scents when I feel like it. They also always have my top choices. I enjoy browsing for the best selections here more frequently than anywhere else.
I am unhappy that you didn't get my email
I joined the online chat to find out the procedure to avail of the discount. When I first visited this site, it offered me a deal if I provided the email address I used to register. I declined the offer and went to chat to discover how to retrieve it. They told me they would contact me if I left my email and message. After 24 hours, they haven't reached me. I did purchase the leather from England in the end, and you got my email address, and I didn't get the discount. Therefore I am unhappy that you didn't get my email.
The shipping was speedy
A vast selection of designer perfumes with incredible prices! I bought a test bottle of Dolce and Gabbana Garden. I expected to receive a sample bottle similar to what you would see at a counter selling perfume (you know, half filled and without a cap), But to my delight and delight, I received the whole bottle with the complete box. The shipping was speedy! I will never shop anywhere other than here for perfume!
I'm unable to wear the toilette scents.
I'd like to know how to obtain sample bottles of other Cool Water by Davidoff perfumes... I'm unable to wear the toilette scents. One of my friends has worn Cool Water (for 30 years! ). I got the smell, and it was amazing! This is the scent I'm looking for; however, I could not locate it in the list on this page... I hope that you can assist and help me and give me some direction. I appreciate your help!
This is my fourth or third order through FragranceX
This is my fourth or third order through FragranceX, and I am thrilled with the company... It's easy to place an order, and I love the fast delivery times... You've got an ongoing customer who will be with you for the rest of my life 100%
Jeremy Fragrance recommended your site
Jeremy Fragrance recommended your site. I've always bought from FragranceNet. However, his YouTube channel was an overview of Your distribution facility. I was impressed that your prices were lower than FragranceNet. Also, it is essential to note that you have a larger sample size and mini-sized offerings that I like for various reasons.
I purchased fragrance for my wife from here.
I purchased fragrance for my wife from here. In truth, I bought it randomly, and my wife loved the scent so that for all of the following three years, I purchased only this scent. My mom also enjoyed the smell, and I now have two similar women. Purchase and delivery, as well as service - everything is excellent! I highly recommend it to all!
HUGE SCAM!
The site looks attractive and legitimate; however, after placing an order, I received two different tracking numbers from them. I haven't received the product for four weeks. On their website, the tracking indicates that the product was sent in just two days, delivered to the Customs clearing level in Malaysia, and remained there. The actual webpage tracking Janio shows that the product is not even taken care of after four weeks. I am convinced that their tracking system internal to them is created to show how the order was processed before it was sent out; however, nothing was delivered. After four weeks of my order, I still haven't received my items; their CS can't tell me what the package's location is, other than the standard response," product is being shipped to you." They know that it is tough for customers from other countries to file a claim or request refunds and all I can do is say that it's a HUGE SCAM!
My experience with it fairly and professionally.
I loved exploring the numerous items in the men's cologne category and hoped to get the most out of my first purchase. If it meets the high standards and quality requirements of my values, I'll give my honest assessment of the product and my experience with it fairly and professionally. Thank you for giving me a chance to review my shopping experience on your website, I appreciate feedback and realize its importance of it.
Almost all the perfume bottles
Experience in dealing with FrangranceX has been significant in receiving my perfume orders over the years. Almost all the perfume bottles I receive from the company seem to leak! I've received many bottles of several different scents, and they always inform!
I'm eager to receive these fragrances
I was a bit shaky at first when I tried to complete the process of making a purchase, however I realized that, eventually, it was my fault and that I needed to complete the bill-to/ship-to section to ensure that my credit card would take the payment. I'm eager to receive these fragrances that I bought, and I'm sure it will feel as a reunion with old friends. Thank FragranceX for providing a fantastic collection of designer fragrances at very reasonable prices. I appreciate your quality of service and your efforts in the past Bravo!
I thought that this fragrance line was gone for years
I thought that this fragrance line was gone for years. I searched for it and saw this as one of the results. Thank you for all that you have accomplished! I'm still stunned that I'm about to receive the entire TESTER-size bottle of my most loved perfume from high school.
A great selection of various fragrances
A great selection of various fragrances... and not forgetting the affordable prices. Excellent descriptions of each product, as well as reviews from enthusiastic and enthusiastic customers. Pleased to be a part of the club and am waiting with great expectation for the scents I have that I have purchased. So far, great, and will weigh with the speed of delivery as well as quality and authenticity when the items are delivered.
FrsngrsnceX is an excellent
FrsngrsnceX is an excellent resource for a vast selection of products, and the site's quality is that you can navigate and have fun doing the options you are searching for. I'm delighted. The prices are also better than in a lot of other places.
I was very disappointed by the false marketing.
It was an email sent by FragranceX with the subject line "60% off: Redeem coupon here". When I clicked "Redeem coupon here"-it took me to a website with no coupon of 60% available. I was very disappointed by the false marketing.
The Help link didn't respond
The item was not delivered on the original or revised delivery dates. I was unable to reach the company via telephone. I was on hold for an extended period, and there was no representative from customer service available on numerous occasions. I sent an email via the company website Help link. The Help link didn't respond, but the delivery information was changed or revised. The item finally arrived around ten days after it was ordered.
I am going to purchase more.
I bought three perfumes, and they arrived even quicker than expected. Be aware that I reside in Europe, and the perfume was sent via the USA. It took me 3-4 days, which is impressive speed from a European standpoint. The bouquets were brand new undamaged, in perfect condition, and sealed. Super satisfied with my purchase. I am going to purchase more.
This isn't very pleasant!
Stop showing the price as reduced before the customer adds it to their cart! This isn't very pleasant! Twenty percent off should be offered to people who buy from the ladies. Similar to the coupons we provide on our products, our items should offer 20 percent off(at least for any other purchases). Don't waste paper. A discount of 15% is available to all!
FragranceX is a good option.
Simple, fast, secure. I typically buy from this site, and I'm going to admit the delivery time was seven days after I placed my order, so don't count on Amazon's speedy delivery. However, the amount you can save by ordering from FragranceX can disappear the hassle of Standard shipping. If you're looking to find great deals, don't get eager, and would be satisfied with a few additional nickels, FragranceX is a good option.