Premier Dead Sea offers a 30-day guarantee for your money back. For a full refund, return any product. For a smooth return or refund, please contact our Customer Care Specialist by calling or emailing before sending the product back. This will allow us to assign a case number (Return Material Authorization) to your return. Please note that each store is independent and independently operated. Only products purchased through our website (premier dead sea-usa.com) can be returned to our distribution site.