(4.9)
Q&A
How much is Homeaglow after the first cleaning?
As a member, subsequent cleanings booked through Homeaglow average $22/hour. This is a 50% discount from the rate for a one-time cleaning. The exact price will depend on your location and cleaner you choose. We'll show you the estimated cost immediately before booking.
How much is Homeaglow for a first cleaning? And how is it so cheap?
As a member, the first cleaning will cost you $9 for 2 hours, $19 for 3 hours, $39 for 4 hours, or $79 for 6 hours. We're so confident you'll love your cleaning that we're willing to offer a special introductory offer exclusive to new members to try us. Rest assured, while the service is deeply discounted for you, cleaners on Homeaglow still earn their hourly rate for your first cleaning.
How do I cancel my membership?
Your membership comes with a 6-month commitment term. You can choose to cancel your membership any time, or pause for a certain period of time. There is a fee if you choose to cancel before your 6-month commitment. To cancel your membership:
1. Log into your dashboard
2. Go to Settings
3. Go to Membership
4. Click "Cancel"
By canceling, your membership will terminate immediately and you won't have access to discounted cleanings. You can choose to reactivate your membership any time after canceling.
What's included in a cleaning? What's not included?
Cleaners on Homeaglow don't move heavy items, do outdoor work, clean carpets, remove mold or infestation, remove deep stains, clean pet messes, clean blinds or areas outside of normal reach.
When does the membership start? What is your membership cancellation policy?
Your membership won't start until you have had a first cleaning.
After your first cleaning, your membership starts with a 6-month commitment term. After the commitment term, you can cancel any time with no fees. Cancelling before 6 months will result in your first cleaning being charged at full price.
She did Very well
She made special accommodations for me since I was leaving you out of town make sure that I got my house cleaned before I left and it was spotless I appreciate her professionalism
Another great cleaning!
Amber is an excellent cleaner. She pays lots of attention to detail. She starts the minute she comes in the door until her time is up. She is well with the money.
Extremely professional
I was so pleased with the cleaning Tiffany did today. She works really fast and does such a great job. She have the house smelling so fresh and looking so good. I am looking forward to her coming back for the next cleaning. Great job Tiffany!!!|
Pam got the job done
Pam was punctual, arriving on time. She was personable, chatting me up before she began. She was thorough and very focused, doing everything I required. I was pleasantly satisfied with her performance.
I will request her next time I need cleaning. ????????????
I don’t have to hire them to realize that this is a scam. Nobody is going to clean a house for $19. If it sounds too good to be true, then it is! Come on people, use your heads! I would never even considered using this company! It’s so obvious it’s a scam.
Carla
Carla was great, she arrived on time and went right to work, did a fantastic job.
The part I didn't like is this membership that I can't seem to get out or cancel, which say, "cancel at any time" which is a BIG LIE!!! or they charge you a whopping fee for it, so buyers beware of that special and the BIG charge if you take advantage of that "SO CALLED $9.00" cleaning special. If you want that membership and what to continue with it, it's all good, but if you opt out beware of that hidden charge they fail to mention.
Hopefully this helps the next person not get trapped in this nightmare!
BLOWING YOUR DOG?
I hope it was a hair dryer ar a vacuum on blow and not where my mind went when you said your dog gave 5 Paws up. You never know what some sick people will do. Sorry it's kind of a perverted question. I don't want any type of creepy people in my house and around my animals.
If it sounds too good to be true....it probably is...????
FTC Cooling Off Period
The cleaner was 40 minutes late; she came in with a determined attitude to get everything done in the timeframe left, and did a fairly good job, but I had to stop her when the 1 pm hour had been reached, because I had other plans. Most of what she did she did well, but did not focus on what I wanted done. It was n't until very late the next day when I realized she did not turn my refrigerator back on after turning it off to clean it. All of my frozen meat was ruined. I contacted Homeaglow and cancelled any further cleanings, then Emma kept offering me deals to keep the membership, which I did not want and didn't realize I had signed up for. For more than a week Emma kept offering me deals not to cancel and told me I have to pay $96 to do so. I refused her offers and insisted on cancelling regardless.
Per the FTC any contract can be cancelled if done within 3 days. I believe Emma was trying to stretch out my keeping the service past that period so I wouldn't be able to cancel and would have to pay the $96 to do so. Check with the FTC!
it was a horrible experience, first off- the cleaning guy was blowing my dog when i walked in the door. not to mention the dishes were put in the washing machine... other then that my dog give 5 paws.
Wonderful
Second time cleaning for us & just as great as the first! She's out regular go to gal now.
Just awesome!
Wonderful job. My places looks and smells so clean. Very impressed. I would definitely recommend and definitely rebook. Thank you so much.
Absolutely stellar
I'm thoroughly impressed with the results. My home has never been this clean! From the floors to the ceilings, this cleaning service has transformed our home into a haven of cleanliness.
Will use again
Sarah was awesome! Was a bit skeptical at first to use their service but she definitely did a great job. My kitchen was a mess and it was sparkling clean when she left.
Yesssss ON POINT!
THIS COMPANY MAY HAVE STARTED SLOW, BUT THEY GOT THEIR SHIT TOGETHER AND ARE KILLING IT NOW. I WOULDN'T GO ANYWHERE ELSE, AND I LOVE ALL THE CLEANERS I'VE GOTTEN. I GET A NEW ONE EVERY TWO WEEKS, AND THEY ALWAYS SUIT ME
hi Rick do you happen to live anywhere near savannah, ga cause I'd love to come clean ur pipes for you!
LOOOOVE It
I love Homeaglow so much. And now the app thats being worked on, yess! Homeaglow makes it easy for good cleaners to make it. I have been able to book some really lovely Clients and clients have been able to book awesome cleaners with the confidence it will be done correctly by a cleaner who shows up and does the work right!
What the catch for your 2 nd 3rd cleanings?
I just signed up for this. Do you know if ya cleaner get charged monthly for using the site. It was never clear about any of that when I signed up
WAS/IS THIS LEGITIMATE??
I'm SOO GLADD I SEEN UR MESSAGE/COMMENT HONEY!! I "DISABLED & RETIRED"-- DON'T HAVE MONEY TO JUST THRU AWAY!!!IS THIS LEGIT-OR-A SCAM??
It's happened to me twice! Then I had to pay $14.99 to reactivate the account even though it wasn't my fault! In less than an hour I was able to claim jobs again.
I would have just canceled my debit or CC card and been done with this company it's easy to replace and most banks and credit unions you can just walk in and get a new card...
If this had happened to me, I would have closed the bank acct. the c.c. was attached to
Sounds like you never used them. No details whatsoever. Only stated "after reading". Unfair in judgement if you never utilized their services.
Professionally completed
Professionally completed. My cabinets are shining as new. My glass doors are great for cleaning. If you need a professional, contact them, they provide professional service. Eric is very efficient. He takes the time to speak with you and discuss what you require at home. He was very polite and was careful to go over the detail.
This review sounds sketchy, probably written by a bot
I'd like to hear what Becky Nicole has to say 4 or 5months into her 6month contract.
still a glowing example of of efficiency and ethics??
I think you're a liar since you're the only one with a good review.
Meticulous and precise
This was the first time we used this type of service. Jia was amazing! She was meticulous and precise. She was able to ask me what my top priorities were. She then went over and beyond! The home was destroyed, and a heavy burden was removed. I'd highly recommend Jia to any person.
the home was destroyed? yeah, that sentence doesn't work with the rest of the review. I'm going to call this a fake review. fake. a fake review fake fake fake.
They helped me with my efforts
They have me working for them for over a year and an hour and a half. It was slow at first but like all things job you do, you reap the rewards, and I've. There's no way to be perfect, and nothing simple, but I'm not saying anything negative about this company. They helped me with my efforts. I can say that this is my full-time employment as an independent contractor with aglow home Thanks.
FAKE review. I'd say AI generated, but I'm pretty sure artificial intelligence can construct better sentences. either a foreigner or a fuck up either way it's fake.
The cleaning service I get each two weeks has been excellent
There have been times when cleaners that work for private companies failed to arrive and charge me, but home aglow came in and reimbursed me twice, which was refreshing. The cleaning service I get each two weeks has been excellent, and I think it's an issue of the time.
I am amazed by their service to customers
I enjoyed the privilege of cleaning the office. There are some genuinely gorgeous employees here. They are friendly, professional, sweet, and always on hand . . . I am amazed by their service to customers . . . It's the next level.
you enjoyed the pleasure of cleaning your own office? that makes no sense. this is yet another fake review. of the six positive reviews, five of the six are either written by people who can't speak English, are computer-generated, or are created by complete morons. I'm going to call it fake. fake fake fake
The process is slow, and most jobs take a couple of hours
The process is slow, and most jobs take a couple of hours. They must make it more like Uber. Once you finish one task, you can move to the next one and need the ability to fill up your available time instead of missing jobs due to the time frames, etc.
Savannah was fantastic!
Savannah was fantastic! She was punctual, and the area was left sparkling and smelled great. She also assisted me in adjusting the timing of the service as I booked it through Groupon, and it caused scheduling issues. I would use her without hesitation.
I love Home-A-Glow
I love Home-A-Glow because I have my schedule and have 102 appointments that I repeat with wonderful clients. But, some write down their assignments and ask for more than they have paid or left. Customer support is never available. Support for customers sometimes takes the word of clients who are lying. My reviews are five stars each day which turns the unhappy customers out to be lying! In addition, I earn money from the app, and it's working since I notify all clients before their arrival to confirm, as some clients do not cancel their booking through the app and will I give them a courtesy phone call.
There is an app? I can’t find it
I have a question I am applying for them but I’m worried about putting my Social Security number on the app have you had any problems