113 Reviews on Dazzling Cleaning
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About Dazzling Cleaning
Dazzling Cleaning is recognized as a reliable and professional cleaning company providing extensive residential and commercial property services. The team comprises experienced and skilled cleaners wholly dedicated to delivering cleaning services of the utmost quality to customers. Regarding residential properties, a wide range of services is offered by Dazzling Cleaning, encompassing regular housekeeping, deep Cleaning, carpet cleaning, and window cleaning. The cleaning services are flexible and can be customized to meet each customer's specific requirements, ensuring that every room in their home is left impeccably clean and sparkling. Regarding commercial properties, Dazzling Cleaning caters to diverse needs, including office cleaning, floor maintenance, and restroom cleaning. Recognizing the significance of upholding a clean and professional environment for businesses, the team works efficiently to ensure that the office spaces are consistently primed for seamless operations. Dazzling Cleaning takes pride in its meticulous attention to detail and unwavering commitment to customer satisfaction. The company guarantees that every property receives a dazzling and pristine finish by utilizing only top-quality cleaning products and cutting-edge equipment.
 (833) 450-1848 |
 [email protected] |
 https://www.dazzlingcleaning.com |
 Austin, TX 78701, United States |
 4123 views
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Scam
The cleaner never arrived. It’s a complete scam.
Dazzling Cleaners is the worst company
Dazzling Cleaners shows a lack of accountability towards their staff. They do not provide a support number to address any issues and instead advise you to directly communicate with your cleaner.
It's quite unfair that they charge you if you cancel with less than a 24-hour notice, yet their own cleaners can cancel without facing any consequences. These cleaners seem to have a keen understanding of how to manipulate the site in order to exploit customers like you in terms of time and money.
In my experience, out of the four different cleaners I had in less than six months, I wouldn't recommend a single one of them. I also cannot recommend Dazzling Cleaners as a reputable company.
After I canceled my membership, they went ahead and deleted the negative reviews I had left for the cleaners. Furthermore, they even attempted to contact me and sent an email claiming that they would personally oversee my cleaning to ensure my satisfaction. It's ironic because that's what I had expected when I initially signed up, not when I chose to cancel my membership.
They lure you with $19.00 for first cleaning and your charge will really be $49.00 on your credit card. Then they hook you if you attempt to CANCEL by charging your credit card an additional $154.25! WHAT A SCAM!
TOTAL SCAM. DO NOT USE.
TOTAL SCAM. DO NOT USE. please avoid what I fell for. I was excited about their $19 cleaning invitation. there's NO WAY to delete your credit card once entered into their site. and even if you keep unselecting their subscription service, they'll charge you anyway, as they did to me. there's no phone # or anyone to talk to. AVOID THEM.
Do Not Use These People
Do not fall for this company's scam!!! They charge their monthly fee you even if you haven't had a cleaner accept your request!!! They will keep charging your account monthly until you pay them a cancellation fee which is a total for the 1st time cleaning without discounts!!! You never "talk" to a person, everything is done thru messages or email and they have no sympathy for you! Please beware!! Oh they offer you vouchers for upcoming cleanings if there was a problem, but if you can't get a cleaner to accept your request, what good is a voucher???
Hidden fees
I was checking my bank account and discovered a 50,00 + fee that I wasn't aware of. Their advertising says cancel anytime. So I did after the first unsatisfactory cleaning and cancelled any future cleanings. Their website is so confusing ,you can't tell whether or not you are free and clear of their scam. I just had to pay 138.00 to get out from under this scam. All I can say is don't fall for this.
It is a scam
The first time no one showed. The second time a person clearly on drugs came by with his wife and a dog. It took them 3 hours what I can do in an hour. Then he got into a fight over the phone at my house. I was so uncomfortable. The guy kept talking to me and would just randomly stop cleaning. There is no one to call if something goes wrong. I tried to cancel, but they kept taking my money. I had to cancel my debit card to get them to stop stealing my money. They are so sketchy. I emailed 5 times to cancel and they just ignored my emails responding that I could try their more trusted people. It isn't fair that I can't give them a zero. Don't use this service. They still charge you a fee even if you don't use their service.
DO NOT EVEN CONSIDER USING THIS COMPANY, EVER
DO NOT USE THIS COMPANY.! You have been advised, informed, and forewarned.
This company is worst company and has the worst cleaners life has to offer. If you consider yourself to be a person with any sense at all...stay as far away from this company as you possibly can.
If you value your home, your time, your money or your sanity , don't you ever, ever, ever, ever, never, ever, ever, ever use Dazzling Cleaners.
I agree. I have no idea how legit any of the Five Star reviews on this site must be, because they have thousands of negative reviews on the Better Business Bureau website, there is a Facebook Group- Dazzling Cleaning is a Scam, and there are hundreds of complaints on pissedconsumer.com.
How they are still in business is beyond me.
DO NOT ACCEPT their low Introductory Offer. Once they have your credit card info, you're stuck. You didn't know it, but in addition to cleaning services, you signed up for a six month membership! Sucker!
SCAM
SCAM SCAM SCAM!!! They have false marketing, misleading, absolutely poor service, the first cleaner cancelled 10 minutes before the appointment, the second cleaner showed up 2 hours late and left within 1 hour, and then they charged my card $225 dollars for 1 hour of cleaning! Absolute worst customer service!
DISLIKE this company - very hard to work with
The cleaners are variable - sometimes good, sometimes not, it's an unknown, and I'm sure they're getting used by the company just as are the customers. BAD situation for all. I gave it two stars because I feel bad for the cleaners too, otherwise 1 star.
Scam!
Scam! No one has ever shown up - they keep canceling at the last minute. And I am being charged repeatedly. Website does not allow you to cancel membership!
Cleaners never turn up
Dont waste your time. I booked 3 different cleaning services and the cleaners here are so rude - they even confirm they are coming and then never turn up.
Arrived 20 minutes late with 2 people instead of one .Told them to leave. There was no phone warning that they would be late.Filed for refund of charges.
did you get your money back
Don’t use dazzling cleaning
Once I bought the "Voucher," I understood I was supost to pay $49 monthly. You guys charged me today $101 + $192 to cancel the subscriptions.
I wanna my money back. ($192 cancellation)
because the charges I received did not make sense.
You guys use the term unlimited, which is improper because you have to pay for each visit. First I paid for four hours but received about 2.5 hours of work. You guys don’t do what you say. No 4 hours. No $49 the price.
Please I wanna my money back.
I am not gonna pay $192 for cancellation.
Waiting for my money back. Thank you
Scam avoid!!!!
A scam of a site that overcharges and lies directly about the prices.
Their 'terms' mean that they have zero liability, zero commitment, zero responsibilities except you have to pay no matter what.
As such, it's an invalid contract.
Beware! It’s a scam!
Terrible company, horrible service. Very misleading on the terms of your membership.
Scam! Dazzling Cleaning
First, they don’t tell you you’re entering into a contract when you follow the link on their YouTube ads. So I did fall for that cheap bs that ended up costing me what you would actually hire a professional cleaner to do. Secondly, it took forever to get a cleaner cause either they either never showed up or showed up late after I canceled due to no-show. Third, their cleaners are ******** and the one that did show up damaged my properties then tried to hide it. Like literally rusted my towel rod and left the rust in the brush, which then stained my white shower floor. They then said it won’t be covered cause it is still functional, then o had to threaten legal action for them to send me a form which I never knew they sent because I didn’t get a text for some reason about getting an email from them, but other times I got the text. By the time I filled out the form they said the time to file had passed and I’d have to pay the amount the assessed to cancel my contract, which I entered into blindly but not consensually. It has been a mess and I hope no one else falls into the trap. I would appreciate a replacement or an adjustment of price to cover the damages.
This is a fraudulent company!
I purchased online a cleaning voucher to try their services, and I do not know how I ended up with a $49 per month membership for at least 6 months! If I want to cancel, I will be charged $248.60!!
The cleaner who was supposed to clean my house sent me another person instead of herself, and when she finally showed up, she complained so much about the company!
I wanted to give the company the benefit of the doubt, so I requested another appointment with another cleaner. But that cleaner did not show up on the set day! After that, my card was charged for the full amount claiming that the cleaner had been locked out and no one had answered the door!
Beware! Do not use Dazzling Cleaning!! Fraudulent company!!
SCAM!!!
THIS IS A SCAM!! Do not use this company. I have had a membership since March, and during that time, more than 1/2 of my appointments have been canceled. Many of these cancelations were at the last minute, and no one could replace the cleaner I selected. I have tried to find a phone number for the company, but they don't have one. I've also e-mailed the company, and while they have responded, they insist that I continue paying them. I am reporting them to the Better Business Bureau, to the Florida Department of Professional Licenses, and to the Florida Attorney General's office.
Horrible experience
I had to get a new debit card today. Had one good cleaner, who was always late. the rest either didn't show up, did a terrible job or were stoned. I tried to cancel three times, but they charged me anyway. No way to get a hold of them.
I got scammed. I cancelleld and got charged TWICE anyway!
I signed up then got to thinking about it and got to searching about them. Got cold feet and cancelled.
I even removed my account info and password, and credit card info. What a joke, they slammed me twice for $39 anyway. I TRIED TO SIGN INTO MY ACCOUNT AND COULD NOT, SAID ACCOUNT NOT FOUND.
Scam
A real scam to its core, canceled after the 1st month, and they charged me for six more months!
Overcharging on my credit card
I cancelled my plan in April and am still being. Charged on my credit card. You can never call or write a email. Phone number listed is fraudulent.
email is: [email protected].
they are very good at sending refunds! I hate to say it but they were correct and I was wrong.
Zero star for Dazzling cleaning
I ordered a cleaner and paid for 4 hours, but the cleaning service never showed up! With no replies, because you can’t dial them, the number doesn’t work! Nor did they refund me or send someone else! Not sure if you can depend on them. I think that it’s just a company that uses you.
I wouldn’t advise anybody to go with the service. I hired a service I paid for four hours to the house. Keeper never showed up and never called me about texting. They didn’t issue me a refund, nor do they have a telephone number that you could contact directly. It doesn’t ring, and it doesn’t work, so I have zero stars for this company. I think it’s a scam.
Account charged ZERO STARS
MY BANK ACCOUNT WAS CHARGED BY 3HR DAZZLINGCL VOU CLEANINGBILL. TX I HAVE NEVER USED THEIR SERVICES OR EVEN LIVE IN TEXAS. NOR HAVE ANY REASON TO WANT TO HAVE SOMEONE CLEAN MY HOUSE. THEY FRAUDULENTLY CHARGED MY BANK CARD SOMEHOW. FOR $20.52. THANK GOD I CAUGHT IT EARLY BEFORE MORE WAS TAKING OUT. SCAM
Scam
Dazzling Cleaning is a Scam! The cleaners text saying they can’t clean more than one bedroom for the promotional price. That is not what they initially stated. The first leaner came to my house spent four hours and my house was not clean!
Just scam
Don't trust a single word of this company. Totally a scam, the trick is to auto-let you get a half-month so-called membership and won't let you cancel easily. Find a more reliable business. I go negative star if I could.
Terrible service
I work a lot of hours. Have teenagers, animals. I can’t seem to find a decent housecleaning solution. I contacted dazzling cleaning and it’s so unprofessional. Can not talk to a person. The cleaner never showed up. I’m so aggravated!!
TERRIBLE
They gave me a FREE 3 hr voucher for cleaning. When I used the voucher, I specifically selected ONE TIME use. They automatically signed me up for a 6-month commitment!
Rip Off
My cleaner is excellent. However, the cost is ridiculous. Plus a membership fee of $49 a month is a rip off. The say it's for a half off fee. Nearly $40 an hour does not reflect a discount.
Plus, there is no way to contact a live person or even send a message.
*****AVOID***** I'm sure my 1 star is
In a sea of 1 stars, but I'll tell me story anyway.
We recently had Rita come clean our home. First, I received confirmation of Rita at 7pm on Saturday evening for a Monday cleaning at 2pm... As I was out of town on the Sunday prior to the appointment, I didn't check my email until late that afternoon. I tried to cancel/rearrange as she was too expensive, which the website did not allow me to do. Communications with the organization is next to impossible to do, especially on a Sunday evening or through their website (Kinda' gotcha website...).
First I never approved someone over my original target goal of $100 to ~$134 (when I originally signed up). Second, she arrived 2 hours late. Third, she was slow in cleaning the house and broke a few item on some of the shelves in our living room. Finally, she stayed close to 10pm, and didn't even complete cleaning all the rooms. We never approved of her staying that late and we were charged the overage.....??? 😒 I'm not sure how Rita amassed so many hours and still maintained a five-star rating... (suspect).
Eventually I had to cancel the service, costing me $155 because the teaser 1st clean became null and void, and it became a full blown cost for the clean. Again, *****AVOID*****
DAZZLING CLEANING IS a Total scam and disappointment!
SCAM! SCAM! SCAM! If i could give this company a negative -5 stars i would. First off, let me start off by saying if you go to their website you see most cleaners have good ratings and reviews but their wording and description on their services do not specify that this is a membership. DAZZLING CLEANING IS A SCAMMM!!! You can not get a hold of anyone, their customer service is horrendous and overall nothing gets resolved. These people get you easily because a first time cleaning voucher is about $39, Now who would not want to pay little to nothing to get their place deep cleaned for an upcoming or post event?! But once you search them up anywhere else aside from their website all you see is negative reviews. I wish i would have researched intensively before i even purchased, you are stuck with a 6 month membership unless you want to pay a ridiculous amount of money to cancel, even when you have been unable to get their service. My best suggestion is call your bank and cancel your card, get your money back if you can and keep reporting these ppl.
Scam, check Better Business Bureau (BBB)
This company is a scam/fraud because they don't tell you one cleaning will end up costing you over $500. They fail to tell you that you have a contact for $50/month even if you don't use them again. When you try to cancel, there is no human to contact AND they will charge you $380 to cancel the contract. They charged me $100 for 5 hours of cleaning when my house wasn't "dirty" and when you call the company, no call back, just keep charging your card. You have to have the payment stopped through bank or credit card because they keep charging regardless. They have a horrible rating with BBB and is listed as a scam.
Scam
If you try to cancel within 6 months because you are unhappy with their service they charge you over $200 just to cancel. They sent the wrong cleaner and the same time and when I told the person at the door they weren’t the cleaner I had scheduled they charged me for the missed appointment and never answered any of my customer service e mails.
They locked my account
I had a client who didn’t want a cleaning why she didn’t cancel it I don’t know but I texted several times and called several times the drove a half hour there and back she didn’t answer door so HomeGlow locks my account and then wants me to pay them to unlock it and I can’t accept any new jobs
This is definitely a SCAM!
They charge hidden fees then when you check to see if you actually have a subscription, there is a box on the opening page which states that you do NOT have any recurring charges (and this is a LIE!). If you want to cancel, they charge you $95.
Dazzling Cleaning is not safe
Besides having terrible cleaners, Dazzling Cleaning is unsafe.
My last cleaner arrived with a friend. Both gentleman wreaked of marijuana. The supplies he brought included: a large cooler bag, a pink feather duster, wood polish and a swiffer. As anyone who has ever cleaned anything knows...these supplies are insufficient. They proceeded to clean the dog hair off my couch with a pink feather duster. In fact, they cleaned everything with the duster. Not one single surface was wiped down. My shower wasn't even turned on to clean. Even the sinks....just a pink feather duster.
When I asked if they cleaned the toilet, the friend immediately got mad and raised his voice. So much so that the alleged actual cleaner had to ask him to calm down and apologized to me.
I started to realize in that moment that I have two strange men in my home, I've seen no identification, don't know their names or even have a phone number and they clearly brought no supplies to actually clean my apartment. When I asked my cleaner why he brought no supplies he told me that they live an hour and a half away and they were running late so he forgot some supplies. Later when I mentioned the lack of supplies again he said he forgot them at the last job. I'm not entirely sure what their intention was coming to my apartment that day, but I am certain the plan was not to clean.
I have gone back and forth with Dazzling Cleaning trying to get out of my contract because I have safety concerns as a single woman, and they refuse to allow me out of my contract unless I pay $289.
While Dazzling Cleaning claims to do background checks, what good are they if they also allow cleaners to arrive with friends who have not been checked? I asked if there was a policy around bringing friends and they confirmed that they allow cleaners to bring friends if they want.
I had two other cleanings with Dazzling Cleaning. They both resulted in some version of a refund based on how bad the job was. My third cleaner was a no-show. The above was my fourth, and last, scheduled appointment with Dazzling Cleaning. I will now have to pay my contract for the remaining four months but will not be allowing anymore cleaners into my home.
Safety concerns - beware
I had to pay $150 to cancel the membership. They sent a cleaner that smelled strongly of BO, was creepy, took way longer than I booked for. He was dropped off in an uber and then asked us for more money. He also couldn't get a ride home so my husband had to drop him off at a local Walmart just to get him to leave. When I brought all this up to the company they told me to take it up with the cleaner. And after looking at his reviews, I see the first review was someone saying that had to call the cops on him. Thas was in September. So tell me why a company would still employ someone who was such a security risk. I was scared to converse with him about this because I don't want him showing up at my home. Beware of this company. They say they vet their team, but it's pretty clear they do not.
SCAM - BEWARE! DO NOT USE THIS SERVICE.
THEY CHARGE YOU EXTRA FEES.
Very very bad copany, please stay away from
starting at $19 per hour, ending in $222.25 for 3 hours for regular mobbing and regular shower cleaning, my recom, run run don't just walk away from this company. that's the worst cleaning company i'v ever deal with. please do your self a favor and get another company insted. also i forget to add how bad is their costumer services are cause you can't reach them via phone its only email, thats why they keep changing my appointment from day to day so they skiped 2 days and they came in the 3rd one 3 hours late.
Class Action Lawsuit
The company is a scam I was charged for services I did not receive….If anyone wants to join a class action lawsuit against this company respond in your post -“Count me in”
Yes! I want to join your lawsuit!
Dawne Hill
Count me in”
count me in
No show
they no showed us 5 times we are disabled and got the house picked up every thing 5 times I will not use them again how do I contact you to join the lawsuit I cannot pay a lawyer.i did not know about a monthly fee when I started
Hi the same thing happened to me . The girl did a good job but they don’t even know how to get in contact with them. It’s all done by way of text.
Charges I didn’t approve
Count me in
Time for an open class action
awful
A horrible encounter
Hidden fees and dishonest practices If you want to sign a 6-month agreement where you have to have to pay $47 each month for the service. There is an additional fee to hire a professional every single time, besides the cleaning charge. The details are not set explicitly in the initial contract. They won't let you leave and charge an additional $147 if you do not like their service and wish to end your agreement in advance. Don't utilize their services. I paid $350 for a moderately-quality cleaning. In the process, I had to wash with cleaner, give her materials and direct her to Google maps to get directions to her house. SCAM!! It was a horrible encounter.
Cancel the service
If I could have given a higher rating, I would have. The cleaning service arrived at a late time. I'm living in a 350 sq ft home, and within"3 hours" of "3-hour" service, only the kitchen area, as well as half the room, were "cleaned" I've continued to attempt to cancel the service in March, but the company is always trying to bill me.
Dishonest and will keep charging w/o authorization
They advertise a $19 introductory. Do NOT believe the deal! It is a fraud!! I booked it for my girlfriend, and now they will not stop charging me, saying that I agreed to get charged monthly or pay a penalty to get out of the contract. Dishonest and crooks!!! They did not do a good job cleaning, to begin with, or I would’ve used them again.
Cleaners are disrestpectful
I have taken two cleaners, one I was not happy with. The other left the company. And I can never get the preferred cleaners I chose. Even though I did not approve of assigning a different cleaner, somebody assigned me a different cleaner, and when I wanted to cancel the appointment they wanted to charge me for the appointment I am canceling. That's why I asked the person in charge to cancel it, and she did not. The assigned cleaner (not my choice) showed up at my house and she cursed at me for not canceling. The company has a very high attrition rate and they work with very disrespectful cleaners, this is not the first time I am being yelled at. Now, I want to cancel my membership, and they are asking me for more money as a penalty. I am canceling because I am unhappy.
A terrible cleaning service
The service of cleaning does not even deserve one star. It's a disaster. The cleaning staff was supposed to be here last Thursday and called me to inform me that the emergency was over but no show on time. Rescheduled for a different day, but didn't inform me who other person was coming in and doing the cleaning. They do not call me or respond to my calls. Even after I took a few days off work to allow the cleaning crew to arrive, they said it was ridiculous that they kept calling me to inform me that I should change my appointment. How can I possibly decide to cancel a commission when they keep canceling my appointment two times? A terrible cleaning service that ought to be shut down.
Robotic platform of a company
When you see Dazzling Cleaning on your Facebook page, delete it. Use the pull down tab and choose. I do not want to see these types of ads. This platform is made up of scams. The prices you see are not real. There were no cleaners to show up. If they don’t show up and cancel you still get charged $49 for the month membership even though you’re getting no service. Everyone please beware of the scam as this is how they make their money. I tried over and over to cancel and I found away and took down my credit card information so that they cannot continue to bill me for that is not performed. I have had no-shows to texts on the day of the cleaning that they have a flat tire and they can’t make it it’s a scam because you’re going to be charged a monthly fee of $49 regardless , don’t fall for it. It’s a SCAM and it needs to be shut down.
Disgruntled Senior Citizen and Professional with Special Needs
I was a customer. I am 66 and needed help. I saw the company's promises on FB and online and agreed, choosing the voucher-believing this was what I would pay them biweekly (misleading) and that there would no problem with receiving the services due to their further promises of filling my needed services as requested with top cleaning professionals. From August /22 to 2/15/22; 52 emails transpired, with their failed promises and my pleading for a cleaner who would: do the work properly (I have photos of the poor work done) 2 times-and mainly the emails were due to no shows and late cancellations where NO WORK WAS DONE; yet these people billed my account every month. No services Aug, Sept, late November, December, January-until the 27th and that service was unfinished yet I was billed; and nothing in February. I tried to cancel but beware since their contract only covers their end. If cancelling then they hold the customer to a penalty of over $100.00 even when their work is substandard and/or no services were rendered.
One star is a gift
What a joke they lower you and with their $39 cleaning and then want to charge you $200 a month if you want to cancel I had an additional charge three days later for $49. They keep on sending me these automated emails. These “cleaners” or at least the one I had was a joke save your money.
Absolutely a scam
As all the others are saying... they will charge you for nothing and never let you go after you get that first nightmare, I mean, cleaning. Stay away!!!
I clean better !
They suggested a male cleaner. I was a bit concerned but I thought man are strong I’m sure he’ll clean better than a woman. The guy literally laughed at me when I told him about the laundry which was a service I asked for so paid for. I spent the rest of the time waiting for him to leave . From then he sounded like a criminal in my house that I wanted to get rid of. I tipped him 20 still and he left a semi clean house not looking neither smelling different. I had to finish up. The more annoying fact is that once you want to cancel those robotic emails that they call customer service starts playing games to keep you pay . So sneaky I had the experience with Justfab before and I know the technique. Though I don’t care now I have an email so if another dime is charged, I’m blocking from the bank !!! Scammers it’s just a simple service (cleaning) that I don’t know how they found a way to mess it up! Better find someone nice and who you trust to come work in your home not scammers !!!!
Very poor and scammy service
This is such a pathetic service. They have unprofessional cleaners who are not trained and almost always ask for reschedule at the last minute. On top it, their business model is super shady. On their home page they no where mention that early subscription cancellation costs you $200. And because of this reason I’m stuck with this shitty company for 6 months, giving them money monthly and not being able to avail any service because their cleaner cancel at last minute. Sick and tired of scammy company.
Cancel your credit card you used with them so they can not continue charging you.
Don’t EVER use Dazzling Cleaning
I had my cleaning service on Wednesday March 15th at 10:30am with Dominique. Dominque was earlier than the appointment time which wasn’t an issue. She was finished with her cleaning and left at 3:00pm I’ve had a cleaning service that I used for about a year prior to booking with Dazzling Cleaning, so I had expectations of what I was expecting my cleaning service experience to be like. This was not it at all. I’m not as disappointed in Dominique’s ability, but rather the inconsistency of the customer service from your company.
I originally tried to find out why I was charged 3 different separate charges ($49, $50, & $7.50). I realized that the $49 was for a membership fee which I tried to get refunded because I was under the impression that I was only suppose to be charged $57 for a 5 hour cleaning which I didn’t even receive a 5 hour cleaning. After having difficulty only trying to receive the $49 charge and not being 100% satisfied, I wanted to just cancel everything and be done with Dazzling Cleaning all together. In resulting of doing so I was then charged another $212!!
Not to discredit Dominique by any means. But I did not even receive $269 worth of any cleaning what so ever! Nonetheless, now I’ve been charged $318.75 for 1 cleaning. This is utterly ridiculous and even more disappointing in the lack of customer satisfaction which is clearly stated on your website that the guest satisfaction is guaranteed. I am beyond frustrated at this point and I demand to be refunded!
The worst ever
Believe all the reviews given here. This company is a scam. Their cleaners are not real and their vouchers are a way to get you stuck in a minimum 6 months deal.
Rip off
This has got to be the worst cleaning I’ve ever gotten. They sent a 20 year old boy who was new and never cleaned a house before. No cleaning supplies. No help or training. All by himself. I had to literally walk him through everything and show him how to clean. It was awful. They had a special first cleaning for $19/3 hours of cleaning. Then I happened to look at my credit card and saw that they had taken the $19 then another $49. I tried calling them and the number is no good. Hmm. I got scammed. Ugh!
Cancel
Cancel your credit card or they will continue to charge you monthly
SCREAM LOUDLY AS A SCAM
This shady company is screaming loudly as a SCAM!!! Too bad they just stole money from my credit card as well. I was allured to try their low price first cleaning for $29. What I did not know is it's heavily false advertising online to rip off new customers. Customer service is barely existed. Only 1 person named Emma to reply email. That is the only customer service/email. I experienced multiple continuous last minute cancellations of service, no shows and terrible job! It's just too exhausting to deal with this company! Finally a crook cleaner came in 90 minutes late with no tools or supplies. She does't know how to do any cleaning or done any! She was just sitting on my couch watching videos on her mobile. She left me the same dirty apartment as before. When I complained, I was asked to show video as proof. No refund was given. This is the worst nightmare I had to deal with. It wasted me so much time! Back and forth over 20 emails with custome service. I ended up doing all cleaning by myself. I realized even I was offered some coupons, I don't want to use this disgusting service EVER just to save myself from headache! But before I knew, I was already signed up to a membership fee $49/month. I was never made known to this or agreed! If I choose to cancel, there is $150 penalty fee. what the hell! Stay away this sh_tty company by all means, even they offer you FREE cleaning. No free only headache and waste of time! The headache they bring is way bigger than zero job they will do. They will steal your credit card without any of your consent! I highly doubt they vetted any of the cleaners at all! DazzlingClean and Homeaglow is the same company. It takes turn to charge the card. Please note: Trustpilot was notified by the merchant to take down my honest bad review. I believe many other honest customers' bad reviews are also taken down the same way. That's how it remain 4+ . Be aware. Definitely a scammer. Too many tiktok videos exposed it. Ready to put up a huge fight to get your money back!
SCAM!!!
This company is a SCAM! Avoid it at all cost! We scheduled a house cleaning, the "cleaning person" arrived late, didn't clean at all, went through all my personal items in all the cabinets!!! To top it off, he was taking breaks every 15 minutes to smoke and talk to his girlfriend. And then we were charged $300 for the "cleaning" and canceling their services. This company is a joke! The worst experience ever. I wish I did a better research beforehand.
I fell for it!
I am almost 70 yrs old and disabled. Cleaning is a challenge and needed help. I used my Debit card and paid $19.00 for voucher. Followed all instructions and when I came to enter debit card info again( it explained needed info again to complete processing and confir appnt. When I entered to my surprise it wouldn't accept my payment. why not? My card was accepted for $19.00payment. Called several times leaving messages but no returned call back The web site takes you every where but customer service. I kept digging deeper until I found a page where I could send email. Hmph we will see what response I get if any
Scam: it’s Not What You Think
After purchasing the voucher for 7 hours of cleaning I cancelled all other appointments because I was dissatisfied. Three months later I realized that I was being charged $49 a month for membership. I wrote to them asked them not to charge me again and was charged an additional $209 to cancel my membership which I didn’t know I had. Yes, I paid over $450 for one cleaning that I was dissatisfied with. This is absolutely awful!!!! I wish I had checked out the reviews first with the Better Business Bureau. Don’t trust them! I checked one star because I couldn’t check zero.
Terrible!!
This place is horrible. I signed up with them and apparently it was through a membership they were charging my card without my knowledge and without letting me know. And when I asked for them to get out of the membership they told me that I would still be charged and that I had agreed so I continued with the service I didn't see any problem with using it I mean everyone's house needs to be cleaned. However whenever I was scheduled a cleaning for a specific time and date which they would actually choose I didn't even have the option I just got a window of time to choose from so the cleaner would choose and then they would cancel on the same day. That left me in a very bad situation a couple of times. I'm writing this right now because this is the 2nd time and I am seriously disappointed ! Do not use this company you will regret it!
The Worst!
if I could give a Zero review I would. They come 2 hours late and use your cleaning supplies. They don’t call when they’re late and when they are they don’t apologize. Not impressed and will not use them again.
Cancel immediately
Cancel the credit card you used when signing up with them or you will continue to be charged monthly
Complete FRAUD COMPANY
This “company” has been beyond emotionally draining. They want to charged all these membership fees for services never provided. $200 for nothing. It’s impossible to get any customer service support. This has been the most frustrating, exhausting, 4 month and ongoing nightmare
DO NOT EVEN CLICK ON THEIR LINK. ITS ALL A SCAM. I can’t even believe they are legally allowed to take anyone’s money
Scam: it’s Not What You Think
After purchasing the voucher for 7 hours of cleaning I cancelled all other appointments because I was dissatisfied. Three months later I realized that I was being charged $49 a month for membership. I wrote to them asked them not to charge me again and was charged an additional $209 to cancel my membership which I didn’t know I had. Yes, I paid over $450 for one cleaning that I was dissatisfied with. This is absolutely awful!!!! I wish I had checked out the reviews first with the Better Business Bureau. Don’t trust them! I checked one star because I couldn’t check zero.
Don’t fall for their lies
This company offers a voucher but it’s really a hidden agreement for a membership with their company. The first cleaner didn’t show up. The second cleaner canceled her appointment with me, but then showed up on my doorstep and said everything was fine but then sent me a text afterwards telling me I had to pay her directly and it was twice as much money as I would’ve paid. The second cleaner also didn’t show up when I try to complain to the company there is no phone number to talk to, and they just rescheduled me for a day that I was not available and when I went in there and canceled it, they charged me a cancellation fee. Then I get an email that they are charging me a monthly fee for a membership and if I cancel it there is a huge cancellation fee. I am quite horrified with this company. I’ve had to have a clean house but yet they have charged me all this money I am convinced it’s some guy in a basement figure out plans on how to create fraud.
The
Not a real business
This business uses false advertisement and misleading language to collect your credit card information, which is later used to charge you a membership fee you never agreed to. There is no phone number, and the chat feature does not work. I was only able to communicate via email.
Once you buy the "Voucher," you cannot cancel any services. Only reschedule the cleaning dates and the number of hours. I called them to ask for a breakdown of benefits because the charges I received did not make sense. I was informed that I had entered a "membership" that I could not cancel before August without incurring $180 additional fees.
Their business model is you pay $49 in a membership fee that you did not agree to pay, in addition to the cleaning fee of the person who comes to clean your home. So for a one-time cleaning, you end up paying $180,
They use the term unlimited, which is improper because you have to pay for each visit.
DO NOT/DON'T DO IT
Dazzle Cleaners, Inc. with fraudulent and thief membership practices. DO NOT/DON'T get swayed by their ads. After booking a house cleaner, on the day of the appointment, the cleaner called an hour before the appointment to say ForeverClean had overbooked them and, therefore, they would have to cancel. I responded that this was an incorrect communication and they needed to direct this to ForeverClean.
In addition, ForeverClean has horrible customer service with endless cleaner options. It was/is easy to go to a competitor and never book from ForeverClean via Dazzle Cleaners, Inc. again. Plus, we hope you don't waste your time and money working with ForeverClean via Dazzle Cleaners, Inc.
NOT dazzling at all
Dazzling Cleaning is not dazzling at all. It's a scam and they are actual CROOKS. They don’t make it clear that this is a membership-based service at sign up. Cleaners are not trained, the scarce few that have high reviews are not able to be booked, & cust servc takes 3-4 days to reply.
A total rip-off! Be attentive to their reviews! Only reviews that are not with small words that the company pays for are excellent. Other sites similar have only one star for over 350! This is the lowest rating you can give a lead. I’ll need to launch an additional campaign to come out ahead of them to inform the world that the exact algorithm is targeting them. They’re horrible!
Run don't walk ...
Dazzling Cleaning is not dazzling at all. It's a scam and they are actual CROOKS. They don’t make it clear that this is a membership-based service at sign up. Cleaners are not trained, the scarce few that have high reviews are not able to be booked, & cust servc takes 3-4 days to reply.
BEWARE
They don't make it clear that this is a membership-based service at sign up. Cleaners are not trained, the scarce few that have high reviews are not able to be booked, & cust servc takes 3-4 days to reply
Here's their reply to the above & my request to cancel
___________________________
I understand you want to cancel your ForeverClean because of several reasons. Allow me to address them one by one.
1. I'm sorry cleaner Ceasar's cleaning didn't meet your expectations. Part of Dazzling Cleaning's Resolution Process gives you the right to request a partial or full refund from Ceasar up to 72 hours after your appointment. Unfortunately, that time has passed.
Based on our standard payment procedure, we processed payment to Ceasar once the work was completed for your appointment. And because of his rights as Independent Contractor, we cannot mandate a refund without his consent.
Because Cleaners on the Dazzling Cleaning platform depend on good reviews for clients, he may still offer a partial refund to you when you leave a review. Not only will this help document your side of the dispute, it will also allow future customers to take your experience into account when choosing their cleaner. You may update or leave your review here:
Rest assured that we are striving to improve customer experience by proactively overseeing the performance and reliability of Independent Contractors. Please know that Ceasar was penalized accordingly, this is aside from being blocked from claiming your future requests.
2. I understand you had a hard time reaching Customer Support and I apologize for that. Our system is designed to ensure that you can reach your cleaner by phone at any time. As soon as your cleaner is confirmed, their phone number will appear on your dashboard. We encourage you to reach out to them from your dashboard for any instructions or clarifications on your appointment. This ensures a clearer line of communication with your cleaner.
In addition, customer service is always here to take care of your needs 7 days a week, while we don't offer phone-based customer support at this time rest assured that we are here to help via email and text 24/7.
3. Dazzling Cleaning offers a variety of ForeverClean vouchers, so I've double-checked which voucher you purchased.
Based on your account history:
On January 13, 2023 12:37PM EST, you purchased a 3 hour voucher, which included a ForeverClean Membership.
On January 16, 2023 11AM EST, you got your first cleaning with Ceasar & your ForeverClean Membership started.
I'm sorry if you may have missed the terms, but the ForeverClean you purchased is a membership program intended for customers who want multiple cleanings.
For your reference, Ive attached copies of each of the 4 steps you went through when you purchased your ForeverClean membership deal. Ive confirmed that all of the terms and conditions of the membership and the voucher were readily presented to you on the website prior to your purchase.
ForeverClean is a membership that gives you unlimited cleanings starting at just $36 for 2 hrs (a $60 savings). Learn More:
Your membership can be canceled anytime online under the Foreverclean option on your dashboard or by contacting support. However, canceling before the 6-paid month commitment term is completed will result in a First Service Discount Adjustment, which is your first cleaning being charged at full price per your agreed terms at purchase found on , and in our Terms of Service & Help Center. (on Jan 16 for $135.35)
While I do understand the reason for your request, due to your membership terms, I apologize but I cannot cancel without you being charged the First Service Discount Adjustment.
But because we value your membership, I have made these adjustments to your account:
* I've upgraded the credits in your account into a 2-hour of FREE CLEANING voucher that will automatically apply to your next appointment.
* I've reduced your ForeverClean membership fee to make it more affordable from $49 to $36.75/mo (A permanent discount!)
* I've issued a free month so you're enjoying your ForeverClean discount totally free through March 16, 2023!
I hope this is a better fit for you to keep your membership and that you will give us another chance to make things right for you.
Here are 3 cleaners we recommend in Fayetteville:
Crystal H
- Has a 5.0 stars rating
- Current availability makes for easy rebooking
Carolina S
- Current availability makes for easy rebooking
Cassandra M
- Current availability makes for easy rebooking
- Emma, Dazzling Cleaning HQ
Refused to give me a refund after over-charging me
The absolute WORST. They reel you in with the $9/2 hours cleanings but little do you know you are entering into pay them $150+ with the fine print "terms and conditions" that no one ever reads. It's not justifiable taking advantage of customers when people think they're getting something for $9 when in fact they're unknowingly signing up for something WAY more.
The cleaners didn't even stay for 2 hours, they left way before and did a horrible job. Customer support wouldn't do anything at all they just kept repeating the same thing even though I said that I cancelled my membership before I was charged the full amount. They replied saying I just cancelled the cleaning, not the membership. Then continue to offer me more services. They find loopholes that you are unable to check and prove yourself so they can get your money in a dis-honest way. And by that time your blood is boiling with frustration, so this is me telling you now, RUN AWAY.
Cancel
Cancel the credit card you used to order their services or you will continue to be charged monthly.
FILE A COMPLAINT ASAP
The person or people running Dazzling Cleaning are criminals. After hiring them to clean once, I filed complaints with them about overcharging for the visit, and about damage to my property - including permanent damage - and said obviously I would not be continuing with their service. I also blocked them from charging my card (with my bank) and they have since continued to attempt to charge my card UNDER DIFFERENT ALIASES and addresses hoping I wouldn't notice!
Charges have been disputed, but I want these people held accountable. There are thousands - literally thousands - of reviews of people ALL having the same experience with them. They claim offices in different cities (Chicago, some in Texas, New York), they only ever have ONE name signed on all emails (Someone allegedly named "Emma") and there are no phone numbers to call to resolve issues. Clearly they're a scam company, and they're literally stealing money for no services rendered.
I will join you for holding them accountable…I’m interested in starting a class action lawsuit there are enough complaints for an investigation to be launch. We can not continue to allow them to defraud customers.
Thieves and scammers they will steal your money
It is just a scam… Do not do it unless you want to see unauthorized charges on your account. Service itself was okay but most important thing is that I bought one time cleaning but they would not let me finish process unless you say how often you want clean your house and you have to put the card on file. So I purchased 1 time cleaning with one card for one time ourchase and used the other one which was cenceled for leave it on file because I had to. 2 days later they charged my card which I did not have on file meaning that they keep information for your card and charging as they want… try to contact customer service and send them emails without having someone replying back. Guys they will steal your money STAY AWAY they are thieves
Bad service from a cleaning perspective
I didn't realize a lot of customers were having issues. cleaners also have isues with clients. I am a homeglow cleaner but I get a lot of customers from dazzle and dazzle does not have it set up where if a client cancels within 24 hours they will get charged a $20 fee for canceling after the 24-hour mark like homeahlow does. I service a lot of areas up to 40 miles which is equivalent to an hour away I don't mind taking that drive however there's been a couple of times where I'm almost at a destination and a client decides to cancel or want to reschedule. and half the time I can't reschedule because I'm booked for the next 3 weeks so I have to let another cleaner pick up the job. not only do I waste my time sometimes driving to some of these areas but I do not get paid anything from dazzle when a person canceled and I get penalized for canceling a job because a person decides not to answer the day of the appointment my account get deactivated for 24 hours and to get it back I have to wait 24 hours or I have to pay $20 fee to reactivate it when it wasn't even my fault for canceling I didn't cancel because I wanted to I canceled because the client was not responding to cancel it themselves and it's hard to get do another job with it up there.
Don't do it! Save yourself!
Terrible experience. Misleading prices with required 6 month membership with monthly fees. FREQUENT cancelations by cleaners. Subpar cleaning. Cleaners frequently late. Customer service is terrible.
Straight Thieves
If I could give this company less stars I would… I found the promotion on TikTok that they would clean for $19.00 so wanting to try something new I did. The cleaner lady barely got what I needed done and spent an hour just cleaning my oven alone. I still tipped her 20 because she did clean it well.
I so happened to check my bank account and these fools drafted me for 30 dollars, then 49.99 TWICE!
There is no customer service to call they don’t respond to help desk tickets I literally had to cancel my bank account because they will not stop charging me, mind you I’ve only had 1 cleaning!!!
Below average satisfaction
Cleaners booked are not always reliable and punctual. Company needs to do a better job in maintaining the quality of service
Stay away....
Stay away: I would give it zero (0) stars if I could because, sadly, I, too, have found it to be a scam. Do not purchase any service from this company lest you want to have to fight to get your money back a short time later because they've kept none of the promises that they've made.
Not only did the first cleaner cancel just hours before my first appointment, but then one was assigned to me on a day that I didn't request and then - surprise! - she never showed up, either. Maybe, just maybe, my experience is an anomaly, but, reading the other reviews, clearly it's not: I don't know if this is a real company that's completely incompetent or a nicely-dressed and -marketed scam that has taken advantage of too many folks, including me. Fool me once....
Cancel
Cancel the credit card you used to pay for their service immediately. They will continue charging you if you don’t
Racket
They convince you to sign up for a membership that's saving you money. No 2hr clean costs a membership and $100. They're a racket! They charged me $92 for a 4hr cleaning but only paid the girl $60. And she has to buy her own cleaning supplies. So that's my $49 dollar membership every month plus the extra you don't pay the cleaners, and their hard earned money for products. Shame on you!!
I canceled after 3 months and they still charged me the listed rate of my first clean... I thought it'd at least be prorated based off the 3 months of membership. And had to go through so many hoops on the app to cancel! No matter what, they make sure they get their money for doing nothing but being a cleaning person head hunter behind an app!
A big disappointment
I have been trying to establish services with them since before Thanksgiving and must say out of more than 4 appointments set I have only had an actual cleaner show once and even but several hours late. I don't understand how you run a business whereas people except you job and then on the day of they are a no how, have excuses as to why they can't come, don't answer messages or provide anything to let you know they are not coming. This was a pointless venture and not worth the time, effort or stress put into this process. People should be held accountable and docked for not being professional and considerate of peoples time. I am more than upset and will never allow them to upset and disappoint me again.
Fraudulent Cleaning Service
My initial thought was to try a new service to help with cleaning since I am a single mom and work full-time. Not only was I canceled on multiple times the first time I scheduled, but I had also planned to have my apartment cleaned for a particular weekend and guest. The service was not able to accommodate. I was also never informed at any point when I filled out my information online, and only discovered "the fine print" when I tried canceling the service. Dazzling Cleaning is a ploy that locks you into a cleaning service for 6-months and charges you full price without your knowledge if you decided the service is not right for you. It is illegal for a service to automatically enroll you in a monthly charge without your knowledge. Do not fall into this companies trap!!! DO NOT USE THIS SERVICE!!!!
Omg !!! Can you help me! The same thing is happening to
Me. My housekeeper looked like a crackhead no teeth. I purchased 8 hours and she cleaned for only 3 said she will return at 10am, no show. Now they want to charge me full price for cancellation. I didn’t even know I signed up for a membership and want to charge me full price for a cleaner who didn’t clean properly and was a no show the /bud, lying that she completed 8 hours when she only did 3. I’m so pushed! I’m going to cancel my credit cards.
Complete scam
Complete scam, charges you a $200 fee which they cant decide is either an "early termination fee" for a membership that you never consented to or a "full price cleaning" despite having paid already for said cleaning. Avoid at all costs.
ONLY DOING THIS SO NO OTHER PERSON FALLS VICTIM OF THIER SCAM!
This is a detailed review but trust me its worth it! Read the whole thing then decide if you want to use them or not.
I hope you believe this real review over the fake marketing strategic reviews they have on their website.
I am a victim of thier terrible service and dubious ways.
Apparently once you click on thier trail, you get to lose on everyday! cause
1- the service is bad
2- you pay $49 monthly if you use or do not use thier service (even if you notify them that you dont need thier cleaner via thier calendar)
3- once you click on trial you are automatically enrolled into thier membership, which you cannot cancel for free, you get charged $158 to cancel. they dont care if you hated tgier service or if thuer cleaners did not do as expected!
4- you can't reach them, you call thier customer service (no response or call back) you try thier live chat, no response atall!
This is based off my experience and the experience of my friend.
Avoid them and Thank me later!
Stay Away!
I had recommended this service until this week when I had an issue regarding a charge and attempted to resolve it with them. Their chatbot has been offline for quite some time, and they do not provide on their website any other means of reaching them.
I was relegated to using a 3rd party consumer site to find the customer support number, though when I called, it went straight to voice mail. The recorded message promised to call me back within 2-3 business days. They have not called back. So I then had to find their email address, and the representative I corresponded with was unhelpful and very dismissive of my issues. I can no longer say this is a reputable company. After looking into their company, I see that they have a 1.3 stars with the Better Business Bureau, 1 with Yelp, and several other consumer sites have very negative reviews about this company.
I will be finding a new cleaning service and warning everyone on all social media platforms about the poor practices of this company and the sub-par customer service it provides.
What A Scam....
Although it isn't officially a scam, it has all the same earmarks. Rather than formally accepting terms and conditions, that aren't really visible until you enter all your information. They keep your debit/credit card information on file without your permission. Even though the service is not performed or acceptable, they do not let you cancel without outrageous charges that they automatically put on your debit/credit card without your permission.
Run!! Scam!! Fraud!!!!
On November 20, 2022 I hired SCAM Dazzling Cleaning to clean my apartment. They had a deal for the first cleaning is $19 (I paid $24 to clean the refrigerator) YAASHIEK BENJAMIN the cleaner broke my glass shelf in my refrigerator and let the company know. I tried looking for a phone number to contact them and they had no phone number, no email address, their "help" section does not work. I had to search online for a whole day to finally get an email address to contact them through pissed customer. They kept charging my card with random amounts to my card and had to call my bank to issue me a new card, reimbursement for the other charges, but kept $24 that was owed to the company. Now, I found out that they automatically signed you up for a subscription and if you cancel you will be charged $224. I reached out via email on November 21, 2022 to let Emma at Dazzling of my broken shelf. They did not respond until November 24th and asked me to file a report and upload pictures which I did. On December 1, 2022 Sears came to give an estimate on the shelf which ended up being $251.55. I provided all of the receipts and they stated they filed with the claims department. I followed up on Monday December 12, 2022 and received an answer yesterday stating that I did not file within the 72 hour timeframe!!!. The cleaner YAASHIEK BENJAMIN has disconnected all of his numbers to contact as well but found his email and social media which I have contacted him which he has his own side business. I see this company now has an F with you (BBB), horrible reviews with Yelp and other sites. This company charges customers and some cleaners do not even show up. Nowhere on their website states you signup for a subscription. All I want is my money back that I paid for the repair of my refrigerator.
The cleaner YAASHIEK BENJAMIN was very rude when I asked for my money back for my glass shelf that he broke, told me why didn't I clean my house myself and that I was a demon. I just had major multi-level cervical spinal fusion surgery and this was the first time I hired someone to clean my home as I could not move. This scam of a company keeps reaching out to me to hire them and to stop reporting them which I will not stop until I get my money back!
EMAIL ADDRESS IF YOU NEED THEM!!
[email protected] & [email protected]
Thieves and Liars
We hired a housekeeper through Dazzling Cleaning, which turns out to be a scam in and of itself. Laura arrived late with her teenage daughter to help clean. During the three hours they were in our house, my 17 year old son mentioned that his wallet was missing off of his desk. When I asked the cleaners if they had seen it or possibly moved it, they denied seeing or having it. She even said we could check her bag. Our video system captured her saying she forgot something in her car which is when we believe she hid the stolen wallet.
My son is out $200 plus the hassle of replacing a learner's permit and debit card. Lesson learned on his part.
Two days later, Laura was seen on video in the Family Dollar in League City using the stolen debit card.
W have filed a report with HCSO. Do not let this woman in your house. Poor cleaning, overlooked items needing attention, and potentially theft await.
Scam
This is nothing more than a scam to trick people into a service they never wanted or signed up for. Sneaky, underhanded, and should be illegal!!!! DO NOT USE!
Fired
I would recommend running the other way. Three times my appointments were rescheduled. We finally had an appointment yesterday and there she was a no-show. She wouldn’t answer her phone. There was no communication. They are not dependable. If you have an appointment they will inform you later no one is available, so they need to reschedule. One time they reschedule my mom for Christmas Eve. Oh ya, that was a great time, just perfect. I think three strikes is enough, they are fired, to many other companies that will follow through and want your business. I don’t recommend at all. Utah based. Fake 5 star reviews on their site.
Buyer beware
I saw an advertisement on Youtube to try a cleaning service for $19.00 the first time. I signed up for the offer as I thought it was a great deal and to try a cleaning service and if I liked it I’d use them again. The clash that cleaned my apartment came and after she came I added a tip. Then I noticed a charge of $49.00 on my account. I contacted Dazzling cleaning service and they said I had signed up for a cleaning subscription service. I have emailed back and forth with the company to ask them
to remove the charges as I was in no way aware that this was a subscription service. I do not need a cleaning subscription as I live in an apartment and would only use a cleaning service on special occasions. Instead of working with me and cancel the subscription as I clearly wasn’t not aware that this was a subscription they threatened that if I cancel they would charge me $109 full price subscription for a year. How can a business be so greedy. This is why Amazon was successful bcs they put the customers first.
Stole $300 from me
I signed up for a low-cost trial and it ended up costing me almost $300 for one apartment cleaning! They are a scam operation, just trying to get your money while you're not looking
Dazzling Cleaning is not a legit company.
Recently, I had the misfortune to hire Dazzling Cleaning for professional cleaning services for my house. I was attracted by their claims of superior cleaning services and eco-friendly products and methods. However, as it turned out, Dazzling Cleaning is a complete disappointment.
Before I hired this company, I performed my due diligence and searched through Dazzling Cleaning reviews on the internet. It was disappointing to find an array of positive and negative reviews. I realized that every business has its number of dissatisfied and happy customers, and I thought I'd give Dazzling Cleaning a chance. Big mistake.
From the beginning, my encounter with this company has been disastrous. The team was in the wrong place for the meeting, and when they finally arrived, they appeared disorganized and rushed. They did not even talk to me and didn't seem to pay attention to the things they were working on. After they left, my house was nowhere near "sparkling clean." I had to work the whole day cleaning up the mess.
The worst thing was the service to customers. When I called Dazzling Cleaning to complain about their lack of professionalism, I was met with a lack of respect and excuses. Evidently, the company was not concerned about my satisfaction or getting things done. I'd be better off taking care of my own house.
Ultimately, Dazzling Cleaning is not an organization I'd recommend to anyone. They might claim to offer the best cleaning services. However, according to my experience, they're entirely unsatisfactory. Avoid the hassle and look for a reliable firm that genuinely cares for its customers.
I Felt Unsafe with Dazzling Cleaning
Unfortunately, I am not going to be using ts service again. I expected Ebony to be cleaning my house at 10 am. Those things couldn't have been farther from the truth. After I messaged them at 10:06, I was informed that she would arrive at 11:30 am.
Once she arrived around 11:20 am, she was accompanied by a younger gentleman who I was told would be cleaning my house. That wasn't communicated beforehand, and I was very uncomfortable with this arrangement. They both walked in smelling of marijuana and also seemed to be unprepared, without booties, gloves, and water to drink.
While I am sure this younger gentleman is great, you can tell this isn't what he signed up for. The half-done cleaning job wasn't even worth the discounted rate. Using my wifi, smoking out back, tracking in the outdoors, and fixing myself something to drink are all things I am not accustomed to in the five years I've been using cleaning services.
Trash cans are not emptying, beds are not being made, and dishes are not being cleaned - I am confused about exactly what I paid for. While learning a new house and client can take some time, these are the basics that should come standard. I am depressed all way around.
SCAM - DO NOT TRUST!!
In October 2021, I paid for a one-time home cleaning. The cleaner who came out did a terrible job. I reached out, and they gave refunded me.
I booked again in November 2021, and they charged me $19 to purchase a voucher deal for this on 11/15/21 on my debit card, and the service provided by this cleaner was even worse.
I asked for a refund and cancelation of the account as it was beyond unacceptable, and I wasn't willing to give them another chance.
I never saw another charge come through for them until 10/27/22, when an order came through for $49 on a credit card I used in October 2021.
My debit card was authorized to be on file, and it expired in the 11 months they did not charge me. They never reached out to update this.
They did store my credit card information and decided to use it to capture my membership I didn't even know I had.
They set it again for $49 on 11/27/22. I do not use this card, so when I went in to check the balance, I noticed the charges and reached out to the company on 12/8/22.
They refused to refund me and said I could cancel the membership I didn't know I had as long as I would pay them $168. I then opened a dispute with Wells Fargo and am still waiting for a resolution. I have gone back and forth with the company since 12/8.
This company, Dazzling Cleaning, has 484 unanswered complaints on the BBB website right now for this same thing. They admitted they had no idea why they didn't charge me for 11 months.
They said they did not keep the debit card information on file - which I know they did as it is still on my account - but they DID keep the credit card number, so they went ahead and used that one for the membership.
Total scam
They continue to charge you for stuff you didn’t sign up for and won’t stop or respond. Absolutely crazy.
SCAMMERS
Without explicitly telling you they sign you up for a 6 month subscription!! Avoid at all costs! Will be expensive if you sign up
SCAM ARTISTS EXTRAORDINAIRE
NOTHING ON THEIR WEBSITE IS TRUE. NO-ONE TO TALK TO TO AT ALL. WORST EVER. NOT A SERVICE AT ALL - SCAM ARTISTS STEALING MONEY AND PUTTING YOU THROUGH HOOPS TO GET IT BACK. I WILL BE GETTING IT BACK THOUGH AND I WILL SCREAM THROUGH THE ROOFTOPS.
Company is a scam
I tried to book a one-time cleaning for my partner, who was out of town, as I wanted them to come home to a clean apartment. I have since been charged over $300 more than what I agreed to pay. First, they sign you up for a membership without explicitly telling you. Then, they separately have a cleaning plan and foreverclean membership. I tried to cancel the first and could, but wasn't aware of the second, and was charged another months membership without any cleaning services. Finally, unless you stay paying $49/mo for the foreverclean membership, you are charged hundreds of dollars in cancellation fees. Complete crap, dishonest advertisement and shady business overall
NEVER Had An Appointment Completed As Scheduled-NO Customer Service
Scheduled multiple cleanings and NEVER once was a cleaning performed at the
originally accepted time. Several were cancelled w/in an hour of the service. Those that did occur were "rescheduled" the day before. I gave up for the third "rescheduling request". I could not rearrange my work schedule every time for house cleaning. There is NO customer service with whom to speak-resolve problems. Monthly fee is charged regardless of satisfaction or problems. No way to cancel w/o being charged large "cancellation fee." This may be great for flexibility for its cleaners, but is lousy for clients. Quite a scam.
Stay Away! Big SCAM!
This shady company is screaming as a SCAM!!! Too bad they just stole money from my credit card as well. I was allured to try their low price first cleaning for $29. I did not know that it's heavily false online advertising to rip off new customers. Customer service barely exists. Only one staff to reply to emails.
I experienced multiple continuous last-minute cancellations, no-shows, and terrible job! It's just too exhausting to deal with! Finally, a crook cleaner came in 70 minutes late with no tools or supplies. She doesn't know how to do any cleaning or did. She was sitting on my couch playing videos on her mobile. She left me the same dirty apartment as before. When I complained, I was asked to show a video as proof.
No refund was given. This was the worst nightmare I had to deal with. It wasted so much time! I ended up doing all cleaning by myself. I realized that even though I was offered some coupons, I don't want to use this disgusting service EVER! But before I knew it, I was already signed up to be charged a $49/month membership fee.
I was never made known of this or agreed! If I choose to cancel, there is a $150 penalty fee. What the hell! Please avoid this sh_tty company, by all means, even if they offer you free cleaning. The headache they bring is way more significant than the zero job they will do. They will steal your credit card without your consent! I hight doubt they vetted any of the cleaners at all! DazzlingClean and Homeaglow are the same company. It takes turns to charge the card.
Predatory Business
Cleaner did a horrible job. They sign you up for a subscription without explicitly telling you, and then refuse to cancel for 6+ months. It’s a racket AND super expensive. Don’t take the coupon.
Big time Scam
They dazzle with significant savings, so of course, you pay, thinking that was all you were paying for. But after you pay, you see you are in a ForeverCleaning contract with a minimum monthly charge that is not so cheap. So you start digging for answers on their website, looking for ways to cancel this ForeEverClaning, but they are hard to find. Why would I want a contract before I was able to evaluate their services?
You end up going down rabbit hole after rabbit hole with no real answers to your concerns. Of course, there is no phone number listed on their website. After much research, I found this number 650-513-0078. They answer as Dazzling Cleaning company with a recording but no natural person answers. It is the weekend, so I will try Monday. This is a pure scam with bait and switch thrown in. I can only say that you have been warned. STAY AWAY.
It's the worst experience
It's the worst experience. They don't inform you that there's a monthly cost of $49 when you receive a voucher. When you try to cancel, you can cancel the service but not the annual subscription required to pay. You could also call them, but they don't respond via email. Chat is always down, and there's no phone number too.
Bad Choice
We subscribed ti this service not realizing that we would be charged monthly for $49.00.
Now I can not find a way to cancel this. I made a really bad choice here.
PREDATORY SERVICE
This is the scariest most predatory subscription service I have ever encountered. I used their service once - thinking I could pay a one-time fee as they marketed. I was then locked in and unable to cancel. Month over month I have been charged additional fees with no use of their service and no way to cancel. The chat does not even respond when you say you want to cancel. I have been locked in since February with no way out.
Dazzling cleaning
The girl came to clean my house but she took some of my cleaning products she told me she wouldn’t clean my drawers and when I came back from the store she had all my cleaning products out and I saw some of my stuff on her basket!! That’s very unprofessional I’ve trying to cancel it won’t let me..I request to speak to someone they won’t talk to me …
A total rip-off!
A total rip-off! They continue to bill customers even when you're not using their services. Be attentive to their reviews! Only reviews that are not with small words that the company pays for are excellent. Other sites similar have only one star for over 350! This is the lowest rating you can give a lead. I'll need to launch an additional campaign to come out ahead of them to inform the world that the exact algorithm is targeting them. They're horrible! Watch me
It did not work for me
The scenario goes as follows: I had an appointment scheduled on 25th August, but the cleaner didn't show up. Then I was told to reschedule the appointment. So I changed it to 1st August, 10 am without any details. The work was changed to 3rd August, at midnight.
It did not work for me. So I had the new start time set to 10 am on 3rd august and am currently trying to make the necessary adjustments. I've been receiving confirmation emails for the previous two days. This morning, half an hour before the appointment time at 9:34 am, I got a message from the cleaner stating that she was late and that the earliest she would be able to arrive was 11:30( that's not working for me, and was the reason why I had to reschedule in the first place).she requested me to move the appointment, change the time, or contact another person.
Today, my entire day was wasted because of their services. Since their continual conduct is unprofessional, I decided to cancel my membership, and they charged me $154. Since their employees don't attend the scheduled appointment, and I canceled the membership, I'm paying the amount. Is that reasonable?
I was so disappointed
I was scheduled for an appointment and was ready to meet them at the scheduled time, but they never came to work and neither returned my texts or phone messages. I was devastated. They're awarded an extra star in addition to one because they actually reimbursed my money promptly after I requested it. Their customer service regarding refunds is effective, but don't expect them to show up and clean your home, mainly if their company's name is Tiffany.
I hired 4 hours and cleaning person did not clean anything
I hired Dazzling Cleaning and they scheduled the cleaning for 9AM. A day before the cleaning person asked if she could come at 11am because she had a doctor appointment but did not want to change in the app, and I complied. BIG MISTAKE.
She arrived but could not enter the community and only texted me, and I was busy with a client. She waited a bit and left. I message her right after my client call (45 minutes after the agreed time) and she said she was not coming back, although I had hired her for 4 hours, therefore I still had 3:15 remaining.
Then she kept asking who would pay her, even though she was not willing to come back. Go figure.
The worse is that there is no way to contact any person at Dazzling Cleaning, everything is badly automated. And when I tried to cancel they say they may change 171 dollars on early termination fees.
This is a case where the company abuse of their clients on the fine print, with all sorts of traps.
Don't use DAZZLING CLEANING
The first time I participated in Dazzling Cleaning was in March 2022. They had a man to clean my home who performed a fantastic job. I've tried numerous times to change the schedule of my bi-weekly cleaning; however, because I live in a region that doesn't seem to have many cleaners, I've not been able to change the cleaning date. It's been over four months, and the company has refused to allow me to exit my contract, and they continue to charge me a monthly fee. There are numerous complaints regarding the same issue.
John was fantastic!
John was fantastic! He was very friendly. He was engaged in conversation with us, which we shared. We got to know him. He appears to be a fascinating person. John was a great help in cleaning my apartment. The job was exactly as I requested. He was looking at my next visit.
She had not done the job she was supposed
The plan was to arrive at 10 AM, so I made a trip to a friend to let her be at home. I had scheduled 3 hours of cleaning time with the help of Lemeckah. I was aware that it would be difficult work, so in addition to what I paid via the app, I paid her $50.
She sent me a text at 12:30 telling me that she wouldn't arrive until 1. It was now 12:30, and I had been at my friend's house for 3 hours, and I needed to stay for an additional three hours. I called her at 3:00 (2.5 hours later), but she had gone. She left without telling me to know.
I returned, and she had not done the job she was supposed. She didn't put the shelves in order and didn't wash the table. Therefore, she left early and didn't finish the job. I informed her that I thought the $50 I paid her was sufficient for the work she completed and that I'd like reimbursement of the money I had paid through the app, but she refused.
Don't choose Lemeckah as your cleaning service for Dazzle, or you'll be disappointed. Lemeckah was not an employee with a W2 at Dazzle. Therefore, they do not influence her granting money back.
My dad's house was filthy
My dad's house was filthy. It was also dirty, and Emily could get the bulk cleaned up. The bathroom looked amazing when Emily left! The inside of the refrigerator seems so much better as well. The only thing she didn't do was other essential items that should be part of the cleaning (dusting or wiping down surfaces). Also, she was done and left within 2 minutes, but not in the 3 hours we had reserved. I'm disappointed since I wanted to offer the essential tip to express my gratitude for everything. However, I am also unsure if we received the complete "dazzling cleaning" experience. (
He was a bit late
He was a bit late. During the tour, I mentioned some specific things discussed in the initially prepared cleaning synopsis: throw out garbage and install new trash liners. In his time, he wasn't enough to complete the kitchen, bedroom, or living room.
The trash was placed in the trash bins
While Destiny did a great job cleaning the bathrooms however she didn't remove any trash and was constantly asking me what else I would like her to complete. The bathrooms were clean, but the garbage was placed in the trash bins.
This is a fraud!
This company was hired to clean my 1200 sqft house for eight hours. Robin, the cleaner, arrived 45 minutes late. Robin cleaned my living room, but not my kitchen. It took her 4 hours to clean 500 sq. feet.
She ran out of time and couldn't clean the rest. This company warns you not to hire them. I was charged $135 for 2 rooms. This is a fraud!
Scammed me!
According to the Terms & Conditions, I bought a voucher. This will give you a Forever Clean Membership that allows for future cleanings of 50% or more. Membership costs $49. Your membership can be canceled at any time. Canceling your membership before the six-month payment period will result in the first clean being charged at the full price.
The total cost for the service was $158.70. March 4 was $49, and the service's total cost was $158.70. When I purchased the service, the cleaners were employees, not independent contractors. Although she may be up to the company's standards, I don't want her to disappoint me if she comes back not live up to my expectations. The cleaner's rate was $18/hour, while the platform rate was $5/hour. The coupon was valid for six hours.
The voucher was subject to a $15 processing fee and a 15% cost. I canceled my cleaning plan before the 4/4 direction. I thought that was enough for me to cancel my membership. When I received the bill, it was clear that canceling the program does not cancel your membership. This is a deliberate misrepresentation, I believe.
I will be charged $254.90 for withdrawing. Canceling before your membership expires is subject to full payment for the first cleaning. It is sensible to pay the total price to avoid members being able to balance or taking advantage of the membership discount. Secondary terms that I only discovered after I purchased the coupon state that the total cost for the 1st cleaning is $333.90, or $55.65/hr x 6 hours plus $79.
The value of the first cleaning has increased by 142%. This is dishonesty, and this is predatory. Cleaning costs $158.70. Already paid $79. I was tricked into paying $49. The company already had $128. Even though she wasn't up to my cleaning standards, she still cleaned. I haven't used the membership and will cancel the next month. I want to be charged $30.70, and our company will close.