Frequently Asked Questions
Is Homeaglow a scam?
Homeaglow's $19 cleaning offer is legitimate and not a scam, but review any extra terms or hidden fees for complete clarity.
How much is homeaglow after the first cleaning?
Homeaglow charges $50 per hour for their cleaning services after the initial $19 cleaning visit. After the first cleaning, the second clean- ing lasted 4 hours, cost $200, and taxes and fees were extra!
What is included in a standard cleaning with Homeaglow?
Standard cleaning with Homeaglow includes thoroughly cleaning the bedrooms, living room, common areas, bathrooms, and kitchen. In the bedrooms, all accessible surfaces are dusted, mirrors and glass fixtures are wiped down, floor surfaces are cleaned, and garbage and recy- cling are taken out. Similarly, in the bathrooms, the toilet, shower, tub, and sink are washed and sanitized, accessible surfaces are dusted, mir- rors and glass fixtures are wiped down, floor surfaces are cleaned, and garbage and recy- cling are removed. The kitchen is treated with the same attention, involving dusting accessible surfaces, emptying the sink and loading the dishwasher with dirty dishes, wiping down the exterior of the stove, oven, and fridge, cleaning the floor surfaces, and taking out garbage and recycling.
Homeaglow offers optional extras, such as cleaning inside cabinets, inside the fridge, in- side the oven, doing laundry wash and dry, and cleaning interior windows, which can be added for a deeper clean at an additional cost and time.
228 Reviews on Homeaglow
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About Homeaglow
Find the top-rated cleaning services for your home in your area. Professional, inexpensive, and background-checked. Start your 3-hour cleaning for just $19.
 650 666 2482 |
 [email protected] |
 http://www.homeaglow.com |
 649 Mission St #313, San Francisco, CA 94105, United States |
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Keeps on getting better
So pleased to have Stephanie back for the 6th time - she’s a treasure. We’d had a hectic few weeks away and she just came and cleaned whilst we got everything straight. Thank you Stephanie!
Tina is the best!!!
I can’t believe it’s been 11 times already! Consistently a wonderful Salon Clean up ! I am so very grateful for Tina!
She is the best…
This was my second cleaning. Dionah was great as usual. This time she came with her own cleaning supplies. She always leave the house shining and smell fresh. She is a 5 stars cleaner. I will be scheduling her again for future work.
Great as usual!!!
Nena was all about getting the job done correct and without incident. I liked her character and hope she is my house cleaner for all my time with your Company. I would highly recommend Nena.
Very thorough!
Michelle did a phenomenal job in the 3 hours that she would. I would definitely like to have her scheduled again.
Awesome
Thank you Davine!!! You were amazing!! Highly recommend!!!!
Excellent!
Kaylee is wonderful! Her work is impeccable. I can’t say enough about her excellent work. We are so glad to have her.
Very thorough in her cleaning!!!
Can’t say enough about Kayla! Seriously the sweetest most detail oriented boss goddess of cleaning you could ever hope to find!Glory hallelujah ! I found her! Let the choir say AMEN! Thank you Kayla see you … tomorrow for more adventures in cleaning !
I look forward to working with her again
Juliana was very great! I do appreciate her service and will definitely use her service again!!
Excellent cleaning job
Thank you so much Eric. My house is sparkling clean. I so enjoyed talking to you and feel like I have found my person. Great job!!!
Great work -wish I had more for her! Would hire again.
Katrina did a lovely job cleaning our house. She had excellent communication was very friendly and asked questions
Awesome as always!
Always great cleaning from Nora. She is super thorough !
Tonya helped us out TREMENDOUSLY!
Absolutely amazing! We had her for 5 hours for a very difficult clean with 2 big dogs and she handled it with ease. My husband and I are so happy with her that we have booked her every week through August. You won’t regret your choice!
Highly recommend!
Amazing. She works great and would love to have her again to clean my house
The absolute best
Thank Ryan’s beautiful job good job cleaning everything I need help and he did beautiful job God Bless see you next time
Definitely recommend
Sheila is great! Does all the extras and without even asking. Super friendly and good with the dogs and kids.
Great service!
Shandricka did an amazing job cleaning my home for the first time. She even offered to stay later and complete my additional requests. Rebooking now!
Thank you so much :)
Mom and I thought Darlene was fabulous! She took her time and was meticulous and really helpful. We really hope to have her back on a monthly basis.
Excellent work
Stephanie was absolutely incredible! Would recommend her to everyone!!
I just love the way this young lady cleans
We came home and everything looked great. Nothing like coming home smell of freshly cleaned house. Great job once again
Everything looked great
Dian did a very good job and I am very pleased. Will book her again!
Amazing Cleaning
Victoria was very nice and helpful and gave the cleaning that I was looking for - thank you!
Wonderful!
I was working a lot and got super behind. She helped me get reset and back on track! She was on time and thoughtful. Will hire again
Bait and switch criminals
Want a $9 introductory cleaning? It will cost you hundreds and hundreds. This POS company hides in their terms that once you agree to the "test cleaning" they will automatically sign you up for six months and take $49 a month from your credit card. Want to cancel? They charge another $150 to $200. They are a complete scam and they do not care. Check their BBB rating. I wish I had.
Thorough and nice
My husband and I were so excited to see Camilla and her husband at our front door!! We fawned over them for a few minutes expressing our gratitude and lamenting our previous experiences. We have so much confidence in Camilla and her husband's work ethics and great spirits
She is awesome
Best house cleaning of my life. She went above and beyond. I don’t even want another cleaner ever again. I’ve told everyone I know about it .
Always amazing
My 8th cleaning with Teresa was fabulous as usual. I've booked her again. 10 stars.
Above and beyond!
Gary was excellent! Paid attention to detail and all the notes I had in my profile! Thanks Gary will definitely be booking with you again.
Very hard worker and efficient at what she does
Veronica did a wonderful job for us. She is prompt and eager to please. She remembers what needs to be done and works effectively. We are very happy with the works she does.
Wonderful job!
Susan was the first cleaner that left my house with a real wow factor. The amount she was able to get to in the time she had was astounding. I hope she takes every cleaning I schedule.
Dependable and efficient!
Tammaria has been terrific and thats why I keep asking her back. She does a great job of cleaning
Very Satisfied
Debrecca did an amazing job! She was very thorough and my house is sparkling clean! We want her back!
Definitely will book again
As a first time user I couldn't have been more fortunate. I was matched several times before Shelly confirming. Her attention to detail and professionalism couldn't be any better. She provides a tailor made experience that warrants nothing but the highest rating. I certainly will be a returning client.
Awesome experience
Howard did an amazing job on our house. He made the floors shine!
Did a great job
Cassandra did a great job and I will definitely book her again.
Always a great job
We are in the process of selling our home and Demi was great. She worked really hard! Our shower grout has never looked as clean as she was able to do. Tremendous effort and cleaning. Greatly appreciated.
Fine job
Jessica exceeded my expectations! She was lovely
She is wonderful!
I am very pleased with the work Melissa did. I would like to have her back. Her background as an organizer and a declutterer fit in perfectly with my needs. Please reschedule her with me.
She did a great job
I enjoy having Tamika in my home. She is hard-working and conscientious. I want her to do all my cleaning.
Great
Lisa is very thorough and sweet. We unfortunately had a flood at our house
Thank you so much ! Great job!
Arrived on-time and did even more than originally expected. Very communicative. Looking forward to our next cleaning!
Amazing as usual
Andrea was very friendly and she was very thorough. She followed my instructions and request. The appointment was overall very smooth. I would definitely book Andrea again.
Job well done!
Christian was very thorough and sweet! Made the experience a breeze and I will definitely want her to come back!
She was pleasant and very efficient
Tyra was very organized and thorough. She was even willing to work with my hectic schedule last minute!
Kelly is always wonderful to have
Thanks for doing such an AMAZING job! Looking forward to having you here again!!
Happy to have a clean home
Jasmine's great! Everything she cleaned is nice and smells good. I'd like for her to come next time
Fantastic job!!
Great to work with and works well with changes and feedback.
Dependable as always
Dominique was so nice and did an amazing job!!! She got every little crevice and surface that usually gets ignored and left my place spotless!!
Amazing work!
Michelle is wonderful!! Does a fantastic job!
Excellent
Amazing and so thorough. She is sn asset to your company
Nice job.
Mister Kevin arrived on time. Was very polite. He wasted no time to begin to work. He truly is a very good and hard worker. He never took a break or a lunch break. He had a plan and a mission to do a beautiful job and he did it. Thank you for your hard work Mister Kevin…Sincerely
Great!!!
Donna was AMAZING! Everything was so clean and looked fantastic when she was done.
Great job thank you
Jillian was excellent. Prompt and thorough. Will definitely request her again.
Great job Thanks
She did a great job. Was kind and attentive to all that I needed. Excited to work with her again.
Consistently great!
Alexandra did a great job again!
Clean and efficient
My house has never been so clean! Thanks Lacey
Great cleaning!! Quick and went above & beyond.
Adrian did an excellent job! House smells so clean and fresh! Thank you again.
Excellent job
I can’t even begin to express my gratitude to this amazing cleaner. She has done an exceptional job at my home. Truly a blessing to me and my family. Just a humbling experience! May god continue to bless this amazing woman and her talents! Thank you Jade! Smith Family
Thank you Amber!
She did a great job!Thank Will book again soon.
So nice and did an amazing job!
ery friendly and you can see in the quality of her work she enjoys cleaning
She did a great job!Thank Will book again soon.
Kayla was right in time and worked hard the whole time. She had a disposition of sunshine and attention to detail.
Beautifully clean :)
Tiffanee did an excellent job cleaning my home and was very friendly and easygoing. Thank you!
Did a great job
Super nice guy and a hard worker that showed up on time!!
Amazing!!
Nashia was very sweet and professional. She made me feel at ease and comfortable enough to leave her in the home while I went out. Our home was a wreck and she took her time to make sure everything was cleaned and organized. I feel like I can breathe again thanks to her!
Professional
Amy was a lifesaver. Very thorough and paid great attention to detail. Grateful to have had her.
Great!
Tyffani was the expert we've been looking for :-)
Excellent job as always!
Amie is AMAZING! Very quick and efficient! And so sweet to my fur babies!!
Always awesome
Once again Ayatah did an outstanding job.
Did a beautiful job!!
Gerardo is fantastic and worked hard to get our house in order. We love him!!
Love working with her!
She does a great job and already looking forward to her next appointment
Very satisfied
Marcqus did a great job! Very professional and moved quickly but efficiently.
On point!
Amber was great and helped me tremendously.
Will book again
Thank you so much Eddie for your hard work. My living room looks amazing and my floors gleam! Looking very forward to our next appointment.
Cleaning good, company a scam
They keep overcharging me. Issuing credits that I never receive for people not showing up. I keep trying to cancel but they keep stonewalling me DO NOT USE THIS SERVICE!!!!!
Thank you for your hard work!!
She’s Wonderful! We really clicked and she does over & above what she’s required to do. She’s my go to girl now!!
Great!!!
Alexandra was amazing. Clearly has a passion for knowing where items should go and how to make your place sparkle. Thank you so much Alexandra.
Thank You so much! Great Job!
Wow! Such a sweet person and what an incredible job. Our floors have never looked so clean even when we moved in. I don’t know how she got all this done in three hours.
She did an amazing job!
Holly is the best! Thanks for everything you do!
Amazing! Will reschedule
Renee did a wonderful job with each task I requested today.
Alyssa was very efficient
fantastic she took her time and was thorough. She worked well around our crazy house (2 dogs and 2 kids)
Her service was great.
Betty was on time and easy to communicate with. I requested her to arrive before the scheduled time and she adjusted it for me. She followed the instructions well.
Melissa was thorough
Fabulous job! Great communication and a very intelligent and nice person . Would like to have her back 100%
Excellent!!!
Outstanding Performance with going above and beyond with standard cleaning with her expectations especially with ours . THANKS AGAIN !!
Samantha G. did a fairly good job with the exception of using an oil based furniture polish or cleaner.
Samantha, sprayed an oil based furniture polish in my bedroom and office, resulting in the fire alarms going off and I had an adverse reaction to the spray. The spray was not wiped up or wiped into the furniture which resulted in clogged fire alarms and health problems for me and my husband.
Amanda B was so irresponsible
Not only did she not finish the counters, though she only cleaned the kitchen. It seems like she stole my oven top cleaner and my stainless cleaner on Oct. 17, 2023. I am so disappointed, she really had me fooled.
I am incredibly unhappy with the service.
I was so pleased with the cleaning Tiffany did today. She works really fast and does such a great job. She have the house smelling so fresh and looking so good. I am looking forward to her coming back for the next cleaning. Great job Tiffany!!!
Did an excellent job
Would like to clean upstairs bedrooms and change out master bedrooms bedding next time. Floors look incredible. Thx!
Thank you Keisha
Keisha is always awesome!! She’s cleaned my home numerous times and it’s always spotless.
Always amazing
I appreciate Elianna and her hard work. She never complains about what she's asked to do and she asks what else she can do for me. Top notch job!
Excellent
She is very thorough. For deep cleaning I recommend her. Thank you 🙏
Fabulous job
Michele was great. Definitely changed my view of this service. My first experience with a different cleaner was not good. But Michele made me change my mind about canceling
Thank you so much! The house looks amazing!
Dezah was great. She arrived early and worked very independently. She even changed out my cat litter which was a huge help to me. I would highly recommend her. Thank you!
She did a fabulous job.
Rachel is awesome! Looking forward to a long relationship with her.
Amazing! Highly Recommended
Derrick was great! He walked me through his cleaning process for each area and also gave me tips on maintaining the clean. The bedrooms and bathrooms are amazingly clean. Feels refreshing to walk in the rooms now.
Maria Alexander, Cleaner
She did a good job on my home would like to keep her as my routine cleaner once a month.
Clarify please
My cleaner arrived without a vacuum. What good is that? Mine is broken and that is why I needed a cleaning service. It should be mandatory that they are available ONLY if their own equipment is working.
AKA Dazzling Cleaners
When your company has so many names that you forget which one your using for which client. There is your sign.
False Advertising
The entire advertisement is False Advertising. #1 The $19.00 is only for a coupon/ Voucher allowing you to schedule a cleaning #2 You DO NOT GET TO SELECT A CLEANER Homeaglow sends a Sub Contractor some of who are convicted felons as they do no background checks #3 Per the "Contract" they require you to sign the sub contractor bills you additionally for services #4 Extremely difficult to get a representative from Homeaglow on the phone.
If I could have gave them a zero I would, Also check all their complaints on the BBB.org website! It's Horrendous!
How did you get out of their company?
Thanks for a warning!!
The cleaning person was great. But my 19.00 cleaning was charged 49.00 ever month for servise charged and after I cancelled they added 138.95 so it’s really not 19.00
49.00 for every month servise charge which I didn’t use them again and then 138.95 added to 19.00 so . Few hours cleaning costs over $250.00
So please be careful of using their servise..
It’s not an honest advertising.
Very pleased with her work!
She did a great job! Would love to re book her
She was amazing
Emily was wonderful and kind- I will definitely book her again!
Did a great job
Michelena is wonderful! Takes pride in her work and is a joy to be around. Looking forward to seeing her again soon!!
Literally the best!
Keyonta is always great! She does a wonderful job and is great with my pets!
She did Very well
She made special accommodations for me since I was leaving you out of town make sure that I got my house cleaned before I left and it was spotless I appreciate her professionalism
Thank you!
Koray has very good personality and she did wonderful job. Thanks
Great
Wow! April did an outstanding job. She is professional through and through.
Cant wait for her to be back
Wow again! Hello Jasmine!!! thank you for being focused during the Appointment and getting things done and always asking me what the priorities are every time you show up even though it’s only a two hour appointment. Thank you. Jasmine is 100!!!
Very patient
Bathrooms were done very well. Luis seemed very professional.
Very helpful
Jernena was has a calm and delightful presence and a diligent work ethic. I look forward to her next visit. Thank you so much.
Absolutely amazing!!
Hao worked efficiently and accomplished a lot in a short period. Thank you!
Professional
Tina was absolutely amazing! She knew that I had family coming in town and she worked so hard to make sure everything was perfect! She is fast
The service was perfect
Liza did a fantastic job cleaning my apartment. She even helped with some minor plumbing work! She is a hard worker who goes above and beyond what is required. She is very pleasant
THE BEST
Great Job. Very thorough with cleaning all kitchen appliances and rooms.
She did an amazing job
Frances was great. I think we will really enjoy working with her. Yesterday was a cluster with the power being out & we had contractors in the kitchen finishing up work (we officially move in Friday!) and she was so sweet and positive about it all.
She is an angel
Brittany was awesome! She did a wonderful job and was easy to work with.
Very easy to work with
Donelle has amazing attention to detail and is a fabulous cleaner!
Very Good
Elizabeth was amazing! She accomplished so much in my specific time frame. I haven't had a chance to clean in forever because I'm so busy and Elizabeth took on every room with a new determination! She even folded and put away my laundry! Definitely recommend!
Nice Job Linsey
Linsey thank you so much for; graciously lending your talents of organization
WONDERFUL
Great job very professional she did a fantastic job
Above and beyond
Sarah finds things that I don't know need to be addressed and is always helpful and thorough in her cleaning
Highly recommended
I have been a longtime client of Shynice's and am consistently impressed with her attention to detail and the level of care she puts into her work. I recommend her without hesitation to anyone who needs help cleaning!
Awesome as always
Very clean and thorough job. Thank you so much!
Quick and thorough
Excellent as always. She alway puts her passion into helping me. I’m disable and she is the best cleaner organizer hard worker
Great work!
Michelle was great! She made us feel very comfortable and taken care of. I appreciated Michelle’s smile
Great work
Nice always give us that excellent service that we expect. It's a pleasure to have her. She's amazing and respectful.
Great as always
Rose was really nice and did a great job of cleaning a lot fast! I would definitely recommend her to anyone!
Thank you!
Great to come back to a clean house.
Another great cleaning!
Amber is an excellent cleaner. She pays lots of attention to detail. She starts the minute she comes in the door until her time is up. She is well with the money.
Highly recommended
Nandi is amazing! She pays attention to detail and makes sure every niche and cranny is clean. She is polite
Actually blown away
Damarr was excellent I will love to have him all times I rate him above 5 stars in all categories
Great
Shirley went above and beyond
AWESOME JOB
Markea is absolutely awesome. I absolutely love the attention to detail she leaves at our home. You really can tell that she takes pride in what she does! Absolutely amazing!
Great team. Good people.
Johnathan was extremely pleasant and understanding of our situation. Very quick and thorough with the cleaning. Thanks again!
Cannot say enough things about her
Tameka did a great job. She is very detail oriented. I was very pleased with her work.
Very friendly
The services Annette provided was amazing. She was flexible with my schedule. She’s warm and friendly. She made my home sparkling and shine. I’m about to rebook her now.
As always
He cleaned very well. Very professional and friendly.
She cleans so thoroughly
Sophia is a star! Our apartment was spotless after she worked her magic!
Outstanding job
She was on time hard worker and did a wonderful job. Thank you.
Extremely thorough
Natalia is great! Very thorough and detailed. We welcome her back 100%. I would definitely purchase extra hours or services and feel confident that she would handle it very well.
Questions
how much was total out of pocket? I feel commercial is very misleading js
The house is beautiful!
Denise exceeded our expectations in every way possible! Our bathrooms and floors have never been this clean; it's like stepping into a brand new home. Not only did she bring top-notch supplies and equipment
AMAZING
She is trustworthy and thorough. She is also very intuitive to my needs. My husband passed away recently and have struggled with getting the house in order. She has been a huge help with this
Wonderful!
Susan was wonderful and professional! My house was cleaned so thoroughly!! I will be very happy to have her come back!
Extremely professional
I was so pleased with the cleaning Tiffany did today. She works really fast and does such a great job. She have the house smelling so fresh and looking so good. I am looking forward to her coming back for the next cleaning. Great job Tiffany!!!|
So efficient and quick
Nicole's work is amazing. She really helped us out a lot to get ready for a birthday party. She helped take the stress away from having to get the house cleaned along with everything else. I highly recommend her for any of your cleaning.
Very clean and smelling nice
Dezah was great. She arrived early and worked very independently. She even changed out my cat litter which was a huge help to me. I would highly recommend her. Thank you!|
AMAZING CLEAN
Cassie and David did a fabulous job! They are amazing! I love coming home to a clean house!
Great customer service
Tomeika always arrives a little early and gets right to work. She is fast and efficient and makes my house smell so good. She is amazing!
Will be using again soon!
Samantha was thorough and understood our needs. Very pleasant.
Employee at Homeaglow
I’ve been reading the reviews & it’s absolutely upsetting. I thought I should share what my experience has been like so far. I’m a cleaner & I have to agree that homeaglow has a lot of kinks to straighten out. Particularly with communication. I started with them because I’ve started my own cleaning business but I didn’t have enough clients. The industry is extremely competitive. It’s actually difficult finding reliable, consistent clients. My prices are fair. It pisses me off that they take a cut of my earnings to pay me my money & for putting me in touch with clients. Since I’m experienced with professional home cleanings I didn’t need any cleaning instructions but if I did there is none. They send me places that are not in my area, I’m sent to some homes that I refuse to clean. I’ve had clients cancel their appointments as well & don’t follow up. Clients have praised my work but then don’t leave a rating. Cleaners rely on ratings & reviews to get TOP CLEANER status which allows a cleaner to get first dibs on upcoming appointments There is an etiquette to follow when having your home cleaned. Only a few clients pick up clutter or make sure their homes are ready to be thoroughly cleaned. Not all cleaners are as professional as I am. I would never show up at a clients home looking like I rolled out of bed. They charge me $10 to get paid same day. There are no additional fees for additional work. Where I would charge extra to clean interior appliances, baseboards & cabinet fronts, organizing, laundry, etc. There is a flat rate for the time commitment. However not everything can be done sufficiently in 3 hours. Then a client has to request more time & be willing to pay for that time. If a cleaner cancels a job they are sometimes discharged from homeaglow. It’s very irritating not being able to reach anyone by phone. Emails aren’t responded to in a timely manner. I just had a client that I spent two extra hours at her house cleaning and because it wasn’t thoroughly documented I didn’t get paid. There’s good & bad but from my understanding they’re new so hopefully they improve.
Have been trying to call this no.for the last 2weeks all the do is pick up and hang up has to be a scam!!!
FALSE ADVERTISING
Has anyone try to do a false advertising suite? Some lawyers will do searching to find out who own the company. I am not sure what they can do if they are in a different country. At your consultation make sure you ask every question to see exactly what they will and can do for you. Don't sign anything with a cleaner until you do your research about them do background checks, credit report and if they had to sign a contract with the company. And anything else you can find out about them. Remember you are their employer so act like it's an interview.
It almost sounds like what people from or in China would do! They are the ones that do things like this to Americans. We don't know what they are saying to the cleaners or how much they get paid per jobs from the company or if they need to pay a fee to be come an employee for the company. That could be why no shows or rescheduled appointments maybe over booking if we can only schedule through the app. Why not get the cleaners information to schedule with them personally and not the app. It's bad enough we get scammed from some American companies that just take advantage of people.
UGH THINGS LIKE THIS PISS ME OFF!
Anonymous
Homeaglow is a scam the commercial say it's $19 but it's not you also pay for the Cleaner and that's separate pay which the customers don't see unless you look for it. This is how they get you (Homeaglow) wants you to get in a contract for 3mo or 6 mo and once you get in you can't get out or they will charge you about $300 or more if you cancel before your months are complete. As far as the Cleaner not showing up it's the company they're signing a Cleaner to customers knowing that they will not show up and in that they still taking your money and you the customer is out of money and a clean. SCAM PLEASE DON'T USE THIS COMPANY HOMEAGLOW ALSO KNOW AS DAZZLING BEWARE!!!
“WORTH READING” (Read the fine print)!!!!!!
This is this trash 🚮 companies scam, as at least for myself 2023 has been one of the worst years ever I’ve seen for scams. Effecting primarily older people and those who like most their own age are not “tech savvy”. Your charged full price NO MATTER WHAT! If ya love em or hate em, your charged full price, it’s that simple! Here’s “some” of the broad print/nevermind fine print, (I’ve also invited people I did not know into my home & things have gone missing, some not replaceable). There’s A. No such thing as the price they advertise unless you delve into a long term contract officially. And B. I’ll just say for myself I’m disgusted with any company or person that can’t be honest and upfront about their pricing and business practices! I understand the harsh realities of most living paycheck to paycheck. In my spinning head I thought how can they come out for that low of a price as it costs more in gas! Nevermind time and if it was true, it would be FREE WORK. I haven’t seen free work since my generation and a few “good ones” met through church with humble roots realize there’s a great deal more then $ to be earned through hard work and care for our neighbors!
Pof you thought how could we not take advantage of the 1x use. Pay that little & “sorry, that’ll be all.” Walking away from that unless they did a job so well that’s all that need be done to get new customers.! Nope they lock you in to a contract that unless you hire an attorney, somehow you did not read the contract you signed! And were simply stupid/did not know better, you’ll be paying quite a bit of $. At least for myself it is HARD EARNED! I clean myself, the commercial caught me because if that price was true and they did a good job, I’d have gladly paid and given the workers a 110% tip each. 3 workers sent doing an amazing job for 30$, that’s a beyond a good deal these days. (I’ll clean my own place, as I’m not Gen Z/not someone who doesn’t have 30 seconds to read the fine print. Simply stated which all of us no matter our age grew up with is anything “too good to be true” is simply that. False advertising, 🚮 company for taking advantage of those that believe the commercials. Thank you San Francisco lol, you continue to entertain me! Isn’t even a “real” person and name that claims this business on this site!!!! What’s this companies “stance”? If someone is old/dumb enough to get robbed by not reading the fine print they deserve it? Just amazed with the 💩 smell they put off that all I had to do was a web search on them! 1 star for robbery obviously I would not give. That’s my only option/so until the rating system changes you get the 1 star with utter disgust and disappointment!
FIRST IMPRESSIONS NOT GOOD
Cleaner showed up with pàjama pants, short tight tank top , and this gal was not a small framed gal. Her cleaning was ok , she didn't sweep or mop living room. Didn't empty dust pan after sweeping kitchen. Now I got COVID wondering how they are going to let me schedule next visit. Would like to cancel all services but get charged full price. I don't recommend this service
BEWARE…. DO NOT USE THIS COMPANY. Ok so ur NOT paying $19. you must commit to 6 months, it’s an HOURLY rate! Cleaners r no shows, or extremely late! Most of the time they r no shows! Sometimes 2 weeks in a row. They will reschedule u without asking if the day or time is ok. There is NO WAY TO CONTACT COMPANY except email. You can’t get help, they are extremely slow to reply, I’m sure on purpose so they can keep charging you, which is what is happening. There is NO phone number. If u cancel within the first 6 months, you will be charged $200 - $400.
DO NOT USE THIS COMPANY!!
Many people in the reviews online, some here too, are NOT reading the fine print, it actually reads the fine print at their website! People r complaining about being charged if canceling before 6 months…. Yes it’s in black n white on their website, they DO CHARGE big time if you cancel before 6 months.
Scam
there is no way to contact a human being at all! every review I've read is negative. the commercials are false advertising, it 19$ for only the 1st appointment.
Never showed up
I received text for days a cleaner was coming to clean my house day of appointment she didn’t show up and guess what no more texts. Also there is no # to contact home a glow..
No Shows...
So I started this service back in June. I had one lady come through for 2 cleanings, gave 5 stars and then never showed up for the next cleaning. I rescheduled only to have them send me a new cleaner which I did not chose. She apparently was very good and gave me the impression she would keep coming. Once again, never showed up for the second cleaning. Now they keep telling me that no cleaners accepted my appointments. I responded telling them I do NOT want a different cleaner showing up or worse not showing up to clean my home. I have required them to cancel my membership without charging me that fee for the first discounted cleaning. They are not meeting their part of the contract. I will be reporting this to the BBB if they persist.
You shouldn't wait any longer to report them. Do it now!.
Pam got the job done
Pam was punctual, arriving on time. She was personable, chatting me up before she began. She was thorough and very focused, doing everything I required. I was pleasantly satisfied with her performance.
I will request her next time I need cleaning. 👍👍😎
I don’t have to hire them to realize that this is a scam. Nobody is going to clean a house for $19. If it sounds too good to be true, then it is! Come on people, use your heads! I would never even considered using this company! It’s so obvious it’s a scam.
Happy doggy
well i walked in my home and to my surprise i caught the cleaning guy blowing my dog. plus the dishes were left in the washing machine. overall my dog gives 5 paws.
The cleaning guy...was...blowing your dog?
Are you serious? Is this a joke? If not, please tell us you called law enforcement.
Carla
Carla was great, she arrived on time and went right to work, did a fantastic job.
The part I didn't like is this membership that I can't seem to get out or cancel, which say, "cancel at any time" which is a BIG LIE!!! or they charge you a whopping fee for it, so buyers beware of that special and the BIG charge if you take advantage of that "SO CALLED $9.00" cleaning special. If you want that membership and what to continue with it, it's all good, but if you opt out beware of that hidden charge they fail to mention.
Hopefully this helps the next person not get trapped in this nightmare!
BLOWING YOUR DOG?
I hope it was a hair dryer ar a vacuum on blow and not where my mind went when you said your dog gave 5 Paws up. You never know what some sick people will do. Sorry it's kind of a perverted question. I don't want any type of creepy people in my house and around my animals.
If it sounds too good to be true....it probably is...😳
FTC Cooling Off Period
The cleaner was 40 minutes late; she came in with a determined attitude to get everything done in the timeframe left, and did a fairly good job, but I had to stop her when the 1 pm hour had been reached, because I had other plans. Most of what she did she did well, but did not focus on what I wanted done. It was n't until very late the next day when I realized she did not turn my refrigerator back on after turning it off to clean it. All of my frozen meat was ruined. I contacted Homeaglow and cancelled any further cleanings, then Emma kept offering me deals to keep the membership, which I did not want and didn't realize I had signed up for. For more than a week Emma kept offering me deals not to cancel and told me I have to pay $96 to do so. I refused her offers and insisted on cancelling regardless.
Per the FTC any contract can be cancelled if done within 3 days. I believe Emma was trying to stretch out my keeping the service past that period so I wouldn't be able to cancel and would have to pay the $96 to do so. Check with the FTC!
it was a horrible experience, first off- the cleaning guy was blowing my dog when i walked in the door. not to mention the dishes were put in the washing machine... other then that my dog give 5 paws.
Wonderful
Second time cleaning for us & just as great as the first! She's out regular go to gal now.
Just awesome!
Wonderful job. My places looks and smells so clean. Very impressed. I would definitely recommend and definitely rebook. Thank you so much.
Absolutely stellar
I'm thoroughly impressed with the results. My home has never been this clean! From the floors to the ceilings, this cleaning service has transformed our home into a haven of cleanliness.
Will use again
Sarah was awesome! Was a bit skeptical at first to use their service but she definitely did a great job. My kitchen was a mess and it was sparkling clean when she left.
TV ad
The TV ad is SO DECEIVING! It’s what they DONT TELL YOU ABOUT the real charges after that”$19.00” cleaning!
Think about it: most people make $15 an hour these days. How would a person do the dishes, vacuum, mop the floors and do the laundry in an hour?
It's obvious there's some kind of a catch, like signing a six-month contract with a heavy penalty for early withdrawal.
Talk to some friends and ask for recommendations for a good cleaning person. You're still going to pay at least $50 a visit if you want a decent job done.
Scam
I checked into it six months sign up after that you have to pay 200 and some dollars it’s $50 an hour to clean your house. Scam can’t even cancel don’t sign up I didn’t.
Scam
BEWARE…. DO NOT USE THIS COMPANY. Ok so ur NOT paying $19. you must commit to 6 months, it’s an HOURLY rate! Cleaners r no shows, or extremely late! Most of the time they r no shows! Sometimes 2 weeks in a row. They will reschedule u without asking if the day or time is ok. There is NO WAY TO CONTACT COMPANY except email. You can’t get help, they are extremely slow to reply, I’m sure on purpose so they can keep charging you, which is what is happening. There is NO phone number. If u cancel within the first 6 months, you will be charged $200 - $400.
DO NOT USE THIS COMPANY!!
Many people in the reviews online, some here too, are NOT reading the fine print, it actually reads the fine print at their website! People r complaining about being charged if canceling before 6 months…. Yes it’s in black n white on their website, they DO CHARGE big time if you cancel before 6 months.
Scam
BEWARE…. DO NOT USE THIS COMPANY. Ok so ur NOT paying $19. you must commit to 6 months, it’s an HOURLY rate! Cleaners r no shows, or extremely late! There is NO WAY TO CONTACT COMPANY except email. You can’t get help, they are extremely slow to reply, I’m sure on purpose so they can keep charging you, which is what is happening. There is Zno phone number. If u cancel within the first 6 months, you will be charged $200 - $400.
DO NOT USE THIS COMPANY!!
Cleaners not reliable
The first cleaning was fine but subsequent cleaners were either no-show or continually made last minute changes. Seems flake.
Sign up issues
I signed up! Gave all my info and never got a call from Homeaglow. I did notice an influx of phone call scam and spam! Still waiting to hear from them!
Such a scam!!!!
After I bought the initial cleaning and asked questions about if it was a subscription i found out it was a bait and switch. Was told that I could cancel anytime but didn't mention that you had to pay for the first cleaning I already paid for at the full price. Also there is no way to contact them by phone and speak to someone. What a total rip off!
Yes it does read that!! It’s in the bottom in black n white, and it’s not tiny. In fact, they call it literally’the fine print’. People are NOT really reading everything
Yesssss ON POINT!
THIS COMPANY MAY HAVE STARTED SLOW, BUT THEY GOT THEIR SHIT TOGETHER AND ARE KILLING IT NOW. I WOULDN'T GO ANYWHERE ELSE, AND I LOVE ALL THE CLEANERS I'VE GOTTEN. I GET A NEW ONE EVERY TWO WEEKS, AND THEY ALWAYS SUIT ME
hi Rick do you happen to live anywhere near savannah, ga cause I'd love to come clean ur pipes for you!
LOOOOVE It
I love Homeaglow so much. And now the app thats being worked on, yess! Homeaglow makes it easy for good cleaners to make it. I have been able to book some really lovely Clients and clients have been able to book awesome cleaners with the confidence it will be done correctly by a cleaner who shows up and does the work right!
What the catch for your 2 nd 3rd cleanings?
I just signed up for this. Do you know if ya cleaner get charged monthly for using the site. It was never clear about any of that when I signed up
WORST Customer service!
I mistakenly signed up in May for a once-a-month cleaning service. Since then, I've experienced two cleanings, multiple no-shows, and a lack of communication. I've raised concerns, but despite their 100% satisfaction guarantee, they don't fully credit for the missed months. Today, after confirming with the previous cleaner, they attempted to reschedule. Subsequently, they ceased responding to my emails and rescheduled for tomorrow without my consent. I'd advise caution when considering this company. It hasn't been a positive experience for me.
Worst cleaning service ever
I had a previous cleaning service, they did a decent job, I seen the commerscials for these folks, though was worth a try, the 3 hour service amounted to no toliets cleaned , no rugs cleaned, no sinks cleaned the Bar are I specifally asked to pay attention to not even touched, and me $19 first cleaning because I wasnt satisfied and cancelled future services turned into $235 and the already had CC #, All I will say is run as fast as you can from Homeaglow, total scam and terrible service
This is definitely a SCAM.
This is nothing but an old bait-and-switch scam. Please do not give them your credit card information. The $19 introductory offer is not TRUE! That is the bait. You use the introductory service you are, unknown to you, locked into a contrct.
NO SHOW but still charged??
The cleaning person never showed up but 10 minutes before I got a cancellation and they rebooked the appointment without confirming with me??? I still can NOT talk to a live person to get my money back
SCAM!
OMG OMG OMG!!! Its about time for something like this. Ive read it started out a certain way but every business ever lives and learns as they go. People are human and can only fix things from experiences and learning from them. Give them a break. All these actual karens here freaking out clearly dont know what its like. I can say now that im utilizing the company, I love it and you cant make me go back!!
LOOOOVE It
Just because youve had 1 issue doesn't make the entire business a scam. Thats ridiculous. They have cleaners successfully cleaning thousands and thousands of houses everyday with no issues and only good things to say.
Scammers
They will cheat you out of your money, try calling them before you sign up. Fake numbers. This company is a scam
This is a scam
I book my planning the reschedule three times can not get ahold of them to Cancel whatever it is they do
THIS IS A SCAM, DO NOT USE THIS COMPANY
I set a time with crystal , who did not show up and lied about coming, my wife is ill with cancer so leaving for 4 hrs is tough. I cancelled the monthly cleaning bc of the lie, I don’t want someone who is not honest in my home. They refunded my $39 cleaning fee but charged me $99 for the cancellation. After an hour of trying to get through the bad phone numbers and sending emails, some out sourced person called and tried to give me a free cleaning. I kept telling this fool, all I want is my refund. Finally he said he would send it to billing ti figure it out. Horrible customer service, can’t reach them. They screwed up and still want to charge me, I am retired and my wife has cancer . One would think a business would want to try to make things right but not in this case. DO NOT USE HOMEAGLOW, ITS A SCAM
Scammers, DO NOT USE THIS COMPANY
I scheduled a cleaning with crystal, she no showed, lied and now I can’t get my refund.
My wife is on chemotherapy and leaving our house for 4 hrs is difficult. She said she would be here between 9-10 am at 1015 I texted her , she said the bridge was closed and could not get here, the bridge was not closed plus I don’t live on a island. After trying the fake phone numbers they have and emails they finally called and offered a free cleaning. They lied so I just wanted my refund of $99. They said they would turn it over to billing to decide. Decide on what? They no showed. Give me my refund, such thieves. Im retired my wife is ill and they want to rip me off. I filed with the BBB and consumer fraud of California. DO NOT USE THIS COMPANY ITS A SCAM
Waited Three Hours
I had a cleaning scheduled for 12:30 pm. Around 1:45, I tried texting my assigned cleaner for an Estimated Time of Arrival - no response. Around 2:00, I noticed a car in my alley. The driver turns around into my parking space. I go downstairs to let “her” in but there’s no car. At 3:35 pm, I call her and she says she has cancelled then hangs up on me.
TOTAL SCAM!
If I can give them ZERO stars I would. They send ex convicts over to clean and do a terrible job! Then when you cancel because you can't trust them in your home they charge you a $183.25 cancellation fee that is hidden.
There is no problem about ex convicts because a lot don't think they can get regular jobs but I understand about the horrible job.
Scam!
This is not a legit company but a scam meant to part you from your money, never have cleaners show up (3 weeks and 4 separate cleaners who kept pushing their days/times back and never showing up) AFTER the first cleaner showed up and became verbally abusive. I had to ask her to leave my home (her car got towed because of where she parked, even with clear instructions on the ap to not park in the permit only lot). When I finally cancelled my cleaning program with them, they continued to charge my credit card FOR 5 MONTHS! Every time I tried to Carnell anything on their site I would get an Error Has Occured message. They don’t actually allow you to cancel. So they cost me $350.00 for NOTHING!!!! Except a horrible experience. Do yourself a favor - just don’t. You get bot replies to everything. And you cannot talk to a real person. Oh - and they take no responsibility for the pedi-let they “check out”, what they do, or if they don’t shoe up. THERE IS NO WAY TO CONTACT A REAL PERSON!
Due Diligence Done!!!
I agree with the person that said mainly "don't support bad businesses". Look into the business record before doing business with them. AND I decided not to use this cleaning company.
Complete failure!
I booked three cleaners for the earliest possible day. It was a day before my company arrived. Two cancelled less than 12 hours before they were supposed to arrive. The last one pulled a no call, no show. The lack of communication was frustrating but they continue to text and email asking for me to give them a second chance. Nope.
Glad I checked this out before calling.
I have seen this commercial several times and wondered how someone could clean my house, do my laundry, and clean my oven and refrigerator for only $19.00!!! So I googled them and found out there is a monthly membership for $49 a month. There it is! THE CATCH!!! Never will I call this company, and if anybody else decides to start a business like this, I will check them out too. Disgusting, manipulative company. It gives others out here a bad name as well.
This is a total SCAM!
Being locked into $49.00 charge per month.
Homeaglow us a fraud set up only to gain credit card email phone information .
DON'T FALL FOR IT. The first appointment, the fake text said. He says I OVERSLEPT and have to take a bus for 2 hours TO GET THERE. I LIVE IN A CITY WHERE THEY SAID I HAD 250 CLEANERS, which is LOCAL, NOT authentic. Change their name to try a new scam. Xiao Wei Chen Homeaglow inc C3877283 500 Westover Drive #18426 Sanford NC 27339
Put in Google home aglow defendant or lawsuits Aaron Chenug home joy or forever clean report
I WILL TO INTERNET CRIME AND ATTORNEY GENERAL FTC BETTER BUSINESS BUREAU
CONSUMER FINANCIAL PROTECTION BUREAU AND MY CREDIT CARD COMPANY!
Unreliable cleaners!!!!!
They employ unreliable cleaners which made it impossible to use their service for 2 months but still charged me. 1 cleaner rescheduled 6 times in 5 weeks. The next cleaner rescheduled and then didn't show up or reach out at all. the next cleaner had HORRIBLE reviews and when I tried to switch that cleaner for another, no one responded to my request for assistance with this. I canceled and they charged me $200 for canceling. I disputed it and they are obviously fighting my charge back.
WORSE COMPANY...USE AT YOUR OWN RISK!
Homeaglow is a scam
Be careful with this company. It is a scam. They do give the first cleaning for $19 but you have to sign up for 6 months at $49 plus the cleaners fees. Most all the cleaners can be hired direct for the same fees. SAVE the $49 * 6 months = $294. I promise you there is no real value.
Scam!
The ad on TV appeared to be too good to be true. It was. There was no problem with the ladies who would have done the cleaning. The problem is with the company.
The first one, Sissy, informed me that her 22 year old son would help her with the cleaning. That was a problem because my little dog becomes very protective of me around men he doesn't know, and has to be physically restrained. She was very pleasant, and we cancelled the appointment. When cancelling an appointment it has to be done through the computer with the company. This causes a lot of confusion. It appears the company does not want there to be communication between the customer and the cleaner.
The second cleaner, Rena, worked out well. She is very professional and thorough.
When I realized how much I was paying to have my tiny apartment cleaned, I knew I would have to discontinue it. Homeaglow warns you that you will charged an exorbitant cancellation fee if you cancel before they have had the opportunity to extract 6 months worth of their $49 monthly subscription fee. Although they advertise that you will pay $19 for the first 3 hours of cleaning, this is actually to pay for a voucher that will give you a discount for the first cleaning, and you will have to pay $49 for the first subscription fee. They do not count this $68 as the payment for the first cleaning. They state that you paid $0 for the first cleaning. Then, Homeaglow immediately gouges you $154.25, which they claim is the actual cost of the cleaning. In an invoice for the first job, they added it up to be $86.25. That leaves a discrepancy of the $68, which I had already paid. Was I charged twice?
And, somehow, they charged that amount to an additional debit card that I do not recall giving to them. The initial charges were on a different card.
That is scary that they had charged a different card. I would check to make sure they did not take my SS#. They could have done identity theft.
Scam all the way! Charged 200 to cancel taking money out of my account!
After not wanting to do business with this company I wanted to cancel! Already making 1 month payment which I didn’t know I was going to be charged a monthly, which is the catch, I wanted to cancel right away! No where is there anything that says they were going to charge a monthly membership! So I contacted them to stop auto services!!! And when you call the number provided it just hangs up automatically.
Terrible and ex cons
Promised 3 hours of cleaning and got less than 2 hours of so called cleaning. My wife said it looked like they have never done this before. What supplies they bought were diluted and dirty. This company is a scam.
DO NOT USE HOMEAGLOW OR FOREVER CLEAN!
DO NOT USE HOMEAGLOW OR FOREVER CLEAN!
Homeaglow, aka Forever Clean, breached our contract on the first visit by not showing up. I gave them a second chance, and they did not show up again. Then, they charged a different credit card without my authorization violating the SSC Security Standards.
I tried to work it out with them, but they responded,
"Thank you for your email, but we're not currently monitoring this email address." and "...phone services are unavailable at the moment."
HORRIBLE COMPANY! :-(
I agree horrible
A “Homeaglow” “Dazzling” etc Cleaner
I had to put one star it wouldn’t let me give none. I was conned. We don’t cancel. We get one appointment per person. We get paid easily all is well. We get far less than they charge you however. We are . Asked to rebook ( we do the dirty work apparently) and then before we could even already gone because we have figured them out. At our second client after working so hard, we are asked to rebook them, we do and then find out that the job we just did doesnt exist anymore. We cant charge you. We dont get paid.. The client doesn’t know. They pretend to be us. And they pretend to bee you to us. It is so disgusting. Many different names for the company. Many different phone numbers, no jobs available unless they WANT us to have them. It is all part of the scam. Do Not give these people your money. And do not work for them!
Dazzling or home aglow is rotten company they take your money end of the shift the system is hack they tampered with debt card number put they debt card in and take your money
Locked into a 1 sided contract
I prepaid for 3 hours of service but only for two. The next week, the cleaner didn't show up or call. The next 7 times the cleaning service was rescheduled, nobody showed up. I cancelled my account and was charged $120 cancellation fee. I was definitely scammed.
7/4/23 , I purchased a 3 hour voucher, which included a ForeverClean Membership. I scheduled weekly cleanings starting on 7/11/23.
7/11/23 - this was the date that my first cleaning was to take place but Lois called me the day prior to cancel. She said her flight had been cancelled and she was stuck in NY. However, instead of cancelling the appointment in the system, Lois rescheduled the appointment which made me double booked for the next week.
On July 18, 2023 12PM MST, Lois actually showed up and I got my first cleaning with Lois & your ForeverClean Membership started.
7/24/23 - a customer service rep called me to fix the double book issue.
7/24/23 - received automated reminder that Donna accepted my appointment for 7/26/23 at 10am.
7/25/23 - received automated reminder that Donna accepted my appointment for 7/26/23. She also replied to the text that she would be there.
7/26/23 - Donna never showed up, texted, or called. I received a text that my cleaning had been rescheduled (without me requesting it) and Ginger accepted my cleaning request for 7/27/23 at 8:30.
7/26/23 - Ginger never showed up, texted, or called. The cleaning was rescheduled (without anyone contacting me to confirm the time was good) for 2 pm and that Paulette would be the cleaner. At 2:59, Paulette called me to say she was supposed to get off at 1 and would not be coming. I texted and emailed customer service several times to request cancellation. Instead of cancelling, the appointment was rescheduled YET AGAIN for 8 am this morning and Natalie confirmed.
7/27/23 - Natalie never showed up, texted, or called.
This is absolutely the worse experience I've had with any company that requires a subscription!
Hidden fees, can't call customer svc, unprofessional cleaners
I prepaid for 3 hours of service but only for two. The next week, the cleaner didn't show up or call. The next 7 times the cleaning service was rescheduled, nobody showed up. I cancelled my account and was charged $120 cancellation fee. I was definitely scammed.
WAS/IS THIS LEGITIMATE??
I'm SOO GLADD I SEEN UR MESSAGE/COMMENT HONEY!! I "DISABLED & RETIRED"-- DON'T HAVE MONEY TO JUST THRU AWAY!!!IS THIS LEGIT-OR-A SCAM??
Well deserved I say
HONESTLY!! All the individuals here who have expressed disappointment and disapproval of the company, especially those who are upset about the payments and fees they charge after you try to cancel, I say you DESERVE IT! You deserve to be scammed every bit of the way. Why would you in your ever right mind listen to a commercial that only wants to “charge” you $19 for your first cleaning. Like really think about it. Does that sound like a company who is even willing to pay their workers well? Does that sound like a company who is going to prioritize anyone but the company, they literally told you to book a cleaning for ONLY $19 !!!! That’s outrageous. I would never try to have someone come and clean the place that I’m suppose to Value and call HOME the place Wher I lay my head and get peace of mind. I should only pay someone $19 I don’t care I value the place I live in too much to stoop that low, or try to get a lowball offer to clean my place, y’all deserve it. Good for you. Sorry but Stop supporting those type of company’s, most of you are adults but your really need to grow up and stop being so sheeply.
Why are you getting called a bigot?! A little aggressive, yes, but not a racist. The people who called you that are ignorant and probably millennials who use that insult for anyone who doesn’t think like them. (Which makes them the actual bigot; get a dictionary) They are also the people who will believe this scam 🤣🤣
I wouldn't go that far. A lot of legit companies offer special introductory rates.
I’m not quite sure why you are being called a racist and begot, but if is sounds too good to be true, then it probably is. My house has 3600 square feet and unless there is something in that commercial that stipulates an average size of house for $19.00, then you will not be getting a very clean house. I have had Merry Maids clean my house to the tune of $265, I was about to have bilateral knee surgery and unable to clean it myself. The first time they cleaned, I noticed that they did not remove anything off of the furniture, they merely dusted around it, after surgery I had them out again and this time asked if they could remove objects, dust and put them back, I was told that I would have to tell the women that came out how I wanted it done. Needless to say I was dumbfounded that I would have to tell someone how to dust. I keep my house picked up, is all I want is someone to dust, clean the bathrooms, vacuum and mop. If I have to tell somebody how to clean, I’m already in trouble. If this company is doing a thorough job, they can hardly clean an 800 square foot home for this amount of money. Not being insured or bonded would definitely be a deal breaker.
Thank you for your support.
Hey RACIST, $19 How much do you expect for a 1 bedroom you RICH BIGOT. tHEY ARE OBVIOUSLY PAYING STAFF WELL at LEAST minimum Wage, that's SOCIAL Justice. It's low low skill labor we all agree!!!
Wow you sound like a RACIST Bigot!!!! OMG you are Evil!!! It's a promo you Evil Immoral thing!! You are truly Immoral!!!!
Predator Company
If you are paying this company for services, you are part of the problem. This is a predator company that does not offer transparency or ethical practices. Do your due diligence. This is a warning to all those who need not feed this hideous monster.
Horrible service
Cleaners horrible, website horrible total scam! Deceive into 6 month commitment
Incompetent, disorganized, flakey
Do no use this company. I signed up for weekly service. The first week someone came, 30 minutes late, but at least she showed up. The following 3 appointments, everyone cancelled with less than 24 hour notice. Each one had to reschedule so they kept on rescheduling for the following week or they wanted to come at a time that was inconvenient for me. After the 3rd failed appointment I cancelled my service but they said I owed them $168 for the first appointment, since they had given a discount. So, they charged me $200 for a 4 hour cleaning, roughly double what the going rate is because I wasn't willing to put up with their failure to perform. They were the ones who had failed to honor the contract by not showing up. The whole thing is a scam. Don't waist your time or money. Really frustrating!
No show but charges put through anyway.
I needed some help due to surgery. I had one good cleaner but her drive was too far. I get that, she didn’t want to take the work..
After her I’ve had nothing but person who worked like a snail, then no shows.
Finally this last one just didn’t come, series of texts, but didn’t come next day either. App shows she came and charged me for 4 hours.
The contract says she has to refund the money. There’s nothing to make her, she’s still on the list of cleaners although she’s taken money she didn’t earn.
I can only demand she refund but there’s nothing else to do but warn others not to get mixed up with this front for fraud.
Use a prepaid card with just the amount you expect to pay
Very disreputable. Do not give them your credit card information!
They need to be sued. They need to take him to court he did advertising it. I’ll give it back here are the reference planning agency I’m gonna be a Riverdale agent today. They need you to get off of TV and get your name off her Facebook.
HomeAglow is a scam
My cleaning girl was sick, so I thought I would use this so-called HomeAglow company. The girl was 20 min; late; she was so slow but neat. If I were to use it here again, it would cost me about $100 or more for her to clean a 1000 ft; condo. There very slowly so that they can earn more money for themselves. I called the number I got off the computer three times, and no one answered's .you can't talk to anyone.
DO NOT USE THIS COMPANY THEY ARE A SCAM.
They are a scam company. promise one thing and do another. on top of having clowns who have no clue how to clean. they then charge a $40 monthly fee just for the use of the site. then almost $200 to cancel said monthly fee. total scam. and it's not $19 total scam.
LOOOOVE It
Just because youve had 1 issue doesn't make the entire business a scam. Thats ridiculous. They have cleaners successfully cleaning thousands and thousands of houses everyday with no issues and only good things to say. Ive had nothing but great cleaners do my house. Fast efficient and thorough. I wouldn't go anywhere else at this point.
SCAM COMPANY OVERCHARGES FOR NO-SHOW CLEANERS
HORRIBLE SCAM! I had my first cleaning in March 2023. Steffeisha was pretty good and I gave her a glowing review. Her second cleaning in April 2023 was not bad either. She was not available in May and I used a different cleaner who was horrible -- showed up late, left 1.25 hours early, and left many areas uncleaned. For the record, my apartment is pretty clean and I use a cleaning service to mainly clean the bathrooms, kitchen, and floors. We booked Steffeisha again for June 17, but that morning she texted to say she had a family emergency and could not come. She said she would come the next week, June 24th, but was again a no-show, so I was fed up and cancelled the service due to two no-shows. YET HOMEAGLOW BILLED ME $80 FOR THE NO-SHOW ON 6/17, AND BILLED ME $192 FOR ENDING MY RELATIONSHIP WITH THEM AFTER TWO NO-SHOWS!! Avoid this company because THEY ARE DISHONEST!
Terrible expensive experience
My $19 voucher ended up costing me $85 out of pocket, poor performance, unable to ever reach Homeaglow to remedy!
Stick with the proven leaders in the industry or be prepared for shoddy work. I’ll tell anyone who mentions Homeaglow.
Glad I took time ….
WOW! I was curious after seeing a commercial for HomeAGlow. I’m partially disabled so I’m extra cautious when thinking of having strangers come in my apartment.
After reading the reviews and it didn’t take many, there would be NO WAY I would further even think about using this company!!
What just blows my mind are how many reviews there were where people didn’t bother to check this company out. Shocking really.
I hope it was a lesson for future endeavors. I really hope more people read these reviews Before they make a HUGE costly mistake.
Wow … so sad and you really need to be able to Not leave as rating!
How can you leave a REVIEW if you haven’t even used the SERVICE ??
Never showed up ever...3 appointments and no cleaner.
I signed up with Homeaglow and I did got connected to a "cleaner", spoke on the phone after 4 or so hours after her time slot but she called to reschedule and we did but she never showed and when I called her after first appointment she hung up on me. I would not get involved with this company at this time anyway.
Confused
You’ve dated your review July 2, 2023 and it’s July 1, 2023 when I read.
No reliable contact number
I have read every possible review which all mention the bad experience. Why is it legal for them to do this? They say something and then don't fulfill commitment and are ripping off a lot of people with no chance of arrest for being scammers but instead put the fault on the workers or customers!
BEWARE! This company is a fraud! Do Not Sign Up!
The company offers a supposedly discounted rate to get you to sign up. When you try to cancel, you have to complete several pages and then you go into a loop. You get an Error Message and then you have to complete the pages again and go into a loop again. It is impossible to cancel. When you call one of the several numbers, you get a recording that says someone will call you back. I called 9 times a day for 4 days and no one called back. Also, the company will not accept pre-paid debit cards, confirming that you can't cancel. BTW, the cleaner they sent did very little for the 3 hours and the worse job I have ever had.
I would have just canceled my debit or CC card and been done with this company it's easy to replace and most banks and credit unions you can just walk in and get a new card...
If this had happened to me, I would have closed the bank acct. the c.c. was attached to
I feel taken!
I should have known that this would not work out. DO NOT DO IT!!! I had several appointments, 4 to be exact. The first one he was over 45 minutes late. He worked for 5 hours and did not finish. He was a good cleaner but that is crazy. I tried to cancel, no way to talk to a person and hundreds of dollars of added fees. Only after a bad yelp review did someone call me. He offered to cut my fee, credit the added fees if I reinstated.
The next appointment the cleaner did not pay attention to the address and went to a completely different town, not even close. I had to cancel because I could not wait for her to get her. Next appointment she arrived 45 minutes late. Didn't finish the job even the rooms she said she did were not great.
The last one today, she was 2 1/2 hours late. She kept texting me and I was understanding for a long time but finally said I had to cancel. I waited home the whole time. It is impossible to talk to a real person. You get in a loop on their computer system with NO ANSWERS! Run away from this scam.
Ripoff - Rating Should be less than Zero
There are not the negative words in the dictionary to describe the quality of this service. Absolutely horrible. I've had the service for less than 2 months and this company has failed on 3 different occasions to provide service. They seem to think "I'm sorry" is the get out of jail free card for the worst service of any provider I've experienced in my lifetime. Now that I desire to cancel my contract, these people have the audacity to send me a copy of the contract and let me know that I owe them money for cancelling. The same folk who started out with a disastrous effort and followed that up with not one, but TWO "No-Shows."
Out of curiosity I checked the reviews, not their website reviews, but reviews with the Better Business Bureau and this company is not a BBB member but has garnered an "F" rating. I, as a number of other reviewers, believe this company does not deserve even 1 star. If zero were possible, it would be a stretch for them to get a zero. The scale should extend into the negatives in order for this company to get a fair rating.
I’m sorry to have to tell you this, but in this brave new world of technology there is this new technology ( they call it the World Wide Web ) which the “ New Age “ people use to share their experiences with companies ?
Back “ in the day “ we called it “ word of mouth “, and people would ask their friends & neighbors for References ?? You gotta check it out !!!
DO NOT FALL FOR THIS!
This service is a ripoff! Charges get bigger every month. It is way too expensive for the service you get. The cleaners are nice but. I suspect they are being ripped off also. This outfit needs to be investigated.
TERRIBLE!
Please do not use this service. Sounds like such a great deal but it's a TOTAL RIP-OFF! Supposed to save hundreds of dollars in cleaning services with a $49.99 monthly membership.
OK, let's review: $49.99 monthly
$150.00 for cleaning
$33.90 SERVICE FEE!
$11.43 tax
EQUALS:$243.32!!!!
Some bargain that is! Don't fall for the initial description for the first cleaning! You will be locked in for 6 months!!!! It's not true. Both cleaners I had left early, one 1/2 hour each time the other 1.5 hours. Cleaning was mediocre at best. Do you really have to ask the "cleaning person" to dust? I had to re-clean one of my bathrooms because it was just sprayed and wiped and had dirt and streaks all over the tub & tile. Specifically asked to have my kitchen cabinets and baseboards wiped down, both left early but still had finger prints on my cabinets and dust on the baseboards. My next step was to check if they are registered with BBB, they are NOT but do have plenty of complaints! Disappointed with myself that I fell for this BS (they refused to refund my money and discontinue the membership after contacting them with my issues and basically said "too bad", so no satisfaction there). DO NOT USE!!!!!!!!!!!!
Your financial institution can block them from being able to continue to auto-debit your account.
Not dusted and barely vacuumed
Not dusted and barely vacuumed. It took 3 hours to clean four bedrooms that were clean at the beginning. It just needed to be vacuumed and dusted. Terrible job. It's not worth the cost. If I could connect a photo or video following her departure, I'd be able to show you how awful it was. Do not waste your time and cash. There was no response to the telephone at the Coro address.
Professionally completed
Professionally completed. My cabinets are shining as new. My glass doors are great for cleaning. If you need a professional, contact them, they provide professional service. Eric is very efficient. He takes the time to speak with you and discuss what you require at home. He was very polite and was careful to go over the detail.
This review sounds sketchy, probably written by a bot
I'd like to hear what Becky Nicole has to say 4 or 5months into her 6month contract.
still a glowing example of of efficiency and ethics??
I think you're a liar since you're the only one with a good review.
My Wrongfully Deactivated Account
[Regarding my deactivation:]
The client Emily agreed to a reschedule via SMS
(from 5/11/2023 to 5/15/23); and then cancelled and told homeaglow that they did not confirm a reschedule, resulting in me being locked out.
Please reactivate my account.
It's happened to me twice! Then I had to pay $14.99 to reactivate the account even though it wasn't my fault! In less than an hour I was able to claim jobs again.
Can Clean For You
Hello, I recently applied to work for this company but after looking into the reviews, I see that they charge the people wanting the cleaning way more then what they are actually giving the cleaner just to make money off of the clients. After seeing that i am not looking to work for them. I am branching off on my own if you have not found a cleaner feel free to give me a call my name is Christine 484-686-3300. No hidden fees and very flexible! Cleaning is not just a job for me i actually enjoying it!
Scheduling issues
I’m a new member, and the first appointment went great; however, at the next meeting, the cleaner never showed up at the appointed time. It was rescheduled for the following Thursday, but when I went to check to make sure it was still on only, to find out it had been rescheduled without contacting me for the Wednesday while I had something else planned for the time they had changed it to. What pisses me off is that they do not list a phone to contact them—just hiding behind their web page with no way to refute charges.
Meticulous and precise
This was the first time we used this type of service. Jia was amazing! She was meticulous and precise. She was able to ask me what my top priorities were. She then went over and beyond! The home was destroyed, and a heavy burden was removed. I'd highly recommend Jia to any person.
the home was destroyed? yeah, that sentence doesn't work with the rest of the review. I'm going to call this a fake review. fake. a fake review fake fake fake.
This company and its customer support is Awful!
I saw their ad on TV and decided to try them since I was looking for a new cleaning service; I Booked my three appointments for March 21st, 28th & April 4th. I received a confirmation and my first cleaning discount.
The dates for my cleaning service are now March 28th, April 4th & April 11th without anyone contacting me. March 21st arrives, and no one shows up for my cleaning service. I went on the site to see why and found that my choices had changed.
Now I'm angry and call the 833 customer service number only to get an automated response that someone will contact me in 48hrs. I never did get a call from them!
So then, I received an email that I have two appointments booked for March 28th. So I followed the link to cancel 1 of the appointments to receive an email later stating both appointments had been canceled, and my new appointment for cleaning is now April 4th.
I called the 833 number and went on the website to get help, and the same thing happened again! No call or response from either.
It is now April 4th, and low & behold, 9 minutes before my service begins, I get a text message from Shannon saying that her car wouldn't start and needs to reschedule. I asked her when she could come next, but there was no response.
She didn't respond until I threatened to report her to the company! Then she became rude and combatant. I told her I wouldn't need her to reschedule since I was done dealing with homeaglow.
I called the 833 number again and received an automated response. I left an angry message that if I didn't hear from them by the end of the day, I would report them to the Better business bureau and leave a review about the poor service I have received from all aspects of this company.
Did I mention that I've been billed for a service I never received on top of everything else? I'm So frustrated, and I know I can't be the only one with this experience with Homeaglow!
Sherri, just had to jump on to tell you you're one sick puppy! Did you really complain to the persons employer, intending to get her fired because she canceled your appointment? You didn't believe her excuse? Her reasons for missing work are NOYFB! Grow up, ger sober find religion or anything that will make you act right.
You're pretty proud of yourself, as you should be. Feels good to shit on those around you, huh?
you're probably the worlds biggest narcissist but what comes around goes around honey. Kindness is free.
House cleaners aren't your personal maids or indentured servants. You aren't their master, standing over commanding their pace or output. If you don't like it, go elsewhere.
No one will miss you.
Try showing a little kindness, decency and gratitude towards
those who help you at home. When you're on the same level as pond scum, only way to go is up.
I signed up as a cleaner. I completed two jobs and both. I went above and beyond the scope of the job description and as the result the customers were impressed and tipped me generously. The problem was with the 1st customer who after tipping me and praising now seem to accusing me of stealing. She claimed she couldn’t find things after I left. I tried contacting the support team and got no response from them and meanwhile this woman is harassing me.
Horrible service
Do not use them. No phone number for customer service. No background checks. Danger.
My cleaning lady was excellent
My cleaning lady was excellent. But as for Cozy Maid is concerned, I'm not satisfied. There's a 20-dollar fee for using the Cozy Maid's platform and an additional $7 fee for processing. I wasn't aware of this when I signed up, and I will cancel my subscription.
They helped me with my efforts
They have me working for them for over a year and an hour and a half. It was slow at first but like all things job you do, you reap the rewards, and I've. There's no way to be perfect, and nothing simple, but I'm not saying anything negative about this company. They helped me with my efforts. I can say that this is my full-time employment as an independent contractor with aglow home Thanks.
FAKE review. I'd say AI generated, but I'm pretty sure artificial intelligence can construct better sentences. either a foreigner or a fuck up either way it's fake.
The cleaning service I get each two weeks has been excellent
There have been times when cleaners that work for private companies failed to arrive and charge me, but home aglow came in and reimbursed me twice, which was refreshing. The cleaning service I get each two weeks has been excellent, and I think it's an issue of the time.
They simply steal your money
If it were me to grant it a zero, I would. I joined The forever Clean membership. My cleaner canceled 20 minutes before the scheduled cleaning time, and they utilized the voucher for the appointment day. I tried to contact Homeaglow at every avenue. There is no response from you. They steal your money.
I am amazed by their service to customers
I enjoyed the privilege of cleaning the office. There are some genuinely gorgeous employees here. They are friendly, professional, sweet, and always on hand . . . I am amazed by their service to customers . . . It's the next level.
you enjoyed the pleasure of cleaning your own office? that makes no sense. this is yet another fake review. of the six positive reviews, five of the six are either written by people who can't speak English, are computer-generated, or are created by complete morons. I'm going to call it fake. fake fake fake
The process is slow, and most jobs take a couple of hours
The process is slow, and most jobs take a couple of hours. They must make it more like Uber. Once you finish one task, you can move to the next one and need the ability to fill up your available time instead of missing jobs due to the time frames, etc.
Savannah was fantastic!
Savannah was fantastic! She was punctual, and the area was left sparkling and smelled great. She also assisted me in adjusting the timing of the service as I booked it through Groupon, and it caused scheduling issues. I would use her without hesitation.
I love Home-A-Glow
I love Home-A-Glow because I have my schedule and have 102 appointments that I repeat with wonderful clients. But, some write down their assignments and ask for more than they have paid or left. Customer support is never available. Support for customers sometimes takes the word of clients who are lying. My reviews are five stars each day which turns the unhappy customers out to be lying! In addition, I earn money from the app, and it's working since I notify all clients before their arrival to confirm, as some clients do not cancel their booking through the app and will I give them a courtesy phone call.
There is an app? I can’t find it
I have a question I am applying for them but I’m worried about putting my Social Security number on the app have you had any problems