13 Reviews
13 Reviews
Rating (2.0)
1 Star
2 Star
3 Star
4 Star
5 Star


Is legit? has 13 reviews on, with an average rating of 2.0 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.

How to reach customer care?

You can contact customer care via email at [email protected] or by calling them at 877-626-7121

Where is located? is located at address Top Heat PO Box 4219, Garden Grove, CA 92843.

13 Reviews on

  1. Hassan Bounou
    5 rating

    Versatile and Affordable Rotating Plug Heater

    Nov 10, 2023

    I love this little heater! It's been a game-changer for us. The plug is fantastic because it rotates, allowing us to customize the heater's position based on our needs - whether plugged into the top or bottom outlet, or even upside down or sideways. It's incredibly versatile.

    The heat it produces is just perfect for our small bathroom. We can crank it up to create a toasty environment during showers, but we usually set it at a comfortable 68°F. The best part is that it automatically shuts off once it reaches the desired temperature, so we don't have to worry about constantly monitoring it.

    I'm genuinely surprised at how effective and affordable this solution is. It's made a noticeable difference in keeping our bathroom cozy without breaking the bank. Highly recommend!

  2. Eric Sutury
    3 rating

    Temperature Gauge Dilemma

    Oct 19, 2023

    I couldn't believe it when I plugged this into my small greenhouse setup and set it to 65 degrees Fahrenheit (lower than my intended temperature). I thought, "This temperature gauge must be fried or something!" It was quite a shocker when my other temperature gauge showed a reading of 87 degrees, and the thing was still blowing hot air. I couldn't help but laugh out loud at the situation!

  3. Jeff
    4 rating

    Warmth on the Go

    Oct 12, 2023

    This little heater instantly produces heat. It's perfect for small areas like my bathroom. It's so convenient because it's small and cordless. I can easily pack it for travel or take it to the office. It met my expectations. Even though it instantly heats up, it still takes a little time to warm a small space, but I expected that.

  4. Mr Clif
    4 rating

    Exceptionally Safe Heating Solution

    Oct 8, 2023

    This heater means precisely what it says; its name, Buy-Topheat, is no joke; it's easy for me to run, and its heat is exceptional. It warms me up and is worth every dollar I spend on it. I'm a female, and I find it female-friendly. I suggest this to everyone. Oh, and it's as safe as can be. I don't have a worry in the world when I use this product.

  5. Stacey Ballard
    2 rating
    Oct 4, 2023

    I tried calling before writing this review, but after being on hold for 3 hours, I gave up. I've owned this heater for about a month and used it six times. It runs great for about 15-25 minutes, then sounds like a jet engine. If I don't get to the tank and shut it off, I will have the bottom of it glowing and catching on fire.

    It doesn't matter what setting I use, whether low, medium, or high, and I've even tried two different tanks. The same problem persists. There is absolutely ZERO Topheat customer service from 12-4 p.m. on a Wednesday, so hopefully, Lowe's will take this piece of junk back, and I'll put my hundred dollars towards something that isn't a ticking time bomb.

  6. Roy Lyn
    1 rating

    A Warning Against a Faulty Product

    Sep 26, 2023

    I ordered three of these heaters through Alpha heaters, which were the same as advertised with the same product. I want to point out that I had to place theirs on the floor because I couldn't find a plug in my house that could support one of these heaters without propping them up.

    Furthermore, if you plug one into an extension cord, you can lay it down in any direction—upside down, sideways—and it never shuts off. The warning is clear: you shouldn't leave the room or try to sleep with it on while it's operating.

    Although they claim to be an American company, the product is made in China. I left it plugged in a standard-sized room measuring 9 x 13 for 3 hours, which didn't affect the room's temperature.

    In my opinion, it's a piece of garbage. They also mention that they may or may not receive it if you attempt to return it. I firmly believe they are running a scam and using various business names to avoid being caught. Save your money and steer clear of this product!

  7. Colby Preslar
    1 rating

    Scam Product and Company

    Sep 25, 2023

    I feel like this item is a scam; the marketing is a scam, don't buy it. I bought two, and one only blows cold air, the other is very inefficient at heating even the smallest space, and more frustrating than anything, it won't stay stable in any outlet and shuts off often. It's a garbage product, and dealing with this company has been a complete disappointment.

  8. Alan
    1 rating

    Finding the Right Balance

    Sep 22, 2023

    It's a heater, and the physics behind it is straightforward. It turns electricity into heat, and all room heaters perform this function almost equally. I recommend purchasing a reasonably priced one, but not so cheap that it falls apart quickly. I suspect a significant portion of this company's budget goes into advertising the product, so it might be overpriced despite its quality.

  9. Roy Marian
    1 rating

    Awful Experience With's Product

    Sep 14, 2023

    Buy-Topheat product is terrible! It doesn't firmly plug in, and after just two uses, the buttons all caved in. I sent several emails to customer service, but they never responded.

    I called to return it and found out I have to pay for shipping, even though the item is a cheap product and broke on me! Do not buy this!!!!

  10. Michelle
    1 rating

    Customer Service Frustration and Safety Concerns

    Sep 11, 2023

    I am trying to return the two heaters, but when I called the customer service number, they told me there was a high volume of calls. After waiting a while, they said there was only a 5-minute wait. However, I was greeted with a message saying they "cannot take my call," even though I had called within their stated hours.

    The manual for these heaters was quite alarming with its references to numerous potential dangers. It honestly feels like this product is a fire hazard waiting to happen.

  11. Roger
    1 rating

    Terrible Experience with Product and Customer Service

    Sep 7, 2023

    I ordered three items; unfortunately, the first one was broken when I received it. Additionally, the second item didn't match the advertised description. Moreover, I never received an invoice for my purchase, only a charge to my credit card. I've attempted to contact the company through email and phone to request a return authorization, but I haven't received any response in the past two weeks.

    To make matters worse, the product's directions were incredibly confusing, almost as if they were translated from a foreign language. At one point, the instructions just abruptly ended. I strongly advise against purchasing from this company.

  12. Jackie
    1 rating

    Garbage Purchase, Scam, I Wouldn't Recommend It

    Sep 6, 2023

    I don't go past 28 degrees, and I don't warm up any room. I'm constantly leaning out of the wall. I tried to return myself and get an offer to keep me, even though I'm no good, except for $49. I've yet to get a refund. They saved about $95.00, which probably covers the cost of the three I purchased at what I thought was a discount.

  13. Melissa
    1 rating

    Do not waste money on Garbage Product

    Aug 8, 2023

    I bought two of these devices, and while they do provide heat, their design presents a glaring defect that poses a safety hazard. Upon plugging them in, I immediately noticed an absence of bottom support to stabilize them within the outlet. Consequently, they tilt and become partially dislodged, leaving the prongs exposed. These devices have sometimes entirely dislodged from the outlet, raising concerns about potential fire hazards.

    Following three phone calls and numerous emails, the company eventually refunded my purchase. Regrettably, their communication was lackluster, as they failed to respond to several of my emails as promised. Furthermore, their website lists an incorrect zip code for the return address, which complicated the return process. Fortunately, a wise postal worker managed to decipher this issue. It's worth noting that the non-refundable postal fee surpasses $20, adding to the overall frustration of the experience.

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According to expert predictions, the upcoming winter season will bring frigid temperatures, potentially ranking among the chilliest winters in decades. The question arises: Is one adequately prepared for this impending cold spell? For those unwilling to layer themselves with bulky clothing, the common recourse is to resort to a practice commonly adopted by many Americans. They grit their teeth and bear the cold while simultaneously witnessing their heating bills soar to absurd levels. Statistical data reveals that, on average, American households expend $1,462 each winter on heating costs alone. Yet, a game-changing solution now emerges. Introducing TopHeat, the innovative winter companion that ensures you remain snug and warm throughout the season! Already established as a resounding success in 2021, TopHeat incorporates a groundbreaking heating technology designed to elevate indoor comfort at a fraction of the usual expense.

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Top Heat PO Box 4219, Garden Grove, CA 92843