(2.5)
Q&A
Is Currys legit?
Currys has 69 reviews on 99consumer.com, with an average rating of 2.5 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.
How to reach Currys customer care?
You can contact Currys customer care via email at [email protected] or by calling them at 344 561 0000
Where is Currys located?
Currys is located at address United Kingdom.
Delivery Woes at Currys
My experience at Curry's in-store was positive, but unfortunately, it was overshadowed by a disappointing delivery process. The drivers initially delivered the appliance but, to our dismay, damaged it in the process. This resulted in us having to replace the damaged item. Despite my wife pointing out the damage, which the drivers failed to check initially, they assured us they would report it, but that never happened.
Moreover, the drivers were reluctant to install the new appliance, even when my wife presented the receipt indicating that we had paid for the installation service. The whole situation felt like a comedy of errors. To make matters worse, a different team had to deliver the replacement appliance, and once again, we had to show them the receipt to ensure proper installation.
Overall, the delivery experience was quite disappointing, and the various issues we encountered throughout the process left us feeling frustrated and dissatisfied with the overall service.
The product at this cost to last longer
I bought a Kenwood Fridge Freezer for PS600 17 months ago. The appliance stopped functioning today. Anyone reasonably would expect the product at this cost to last longer than 17 months without buying an extended warranty. It was my experience that I had to pay PS179 for repairs this week. It is a lesson learned if you cannot guarantee your product's longevity. Never buy Kenwood. Don't buy anything at Currys
Communication is inadequate
Communication is inadequate. Curry failed to inform me of when my cooker's hood was expected to be delivered. My account stated that everything was canceled. I started to get worried. It was then and was left at my doorstep. The dog was not acknowledged at all. As well, I would like to spend more time with my dog! I will not be using the same service again. This is all for saving just a couple of dollars. I prefer to work with a business that keeps its customers up to date.
Worst delivery system
Worst delivery system ever! Just like Royal Mail in '90, you wouldn't know when to expect delivery if there was any. There is no way to see the number of stops you must make before you deliver. A delivery time of four hours nowadays is an absolute sham. It's necessary to give up one day's work to pick up your refrigerator on a weekday or even on weekends! If you choose the delivery day on a Saturday, you can't be sure and could spend your time waiting.
It was not disclosed
The washing machine was damaged due to the driver of the forklift. It was not disclosed until the old model was on the van, and which was it was accepted. However, the machine's integrity was compromised, and months of going back and forth with Currys and Hoover resulted. A new device has been delivered; let's hope it's the end of the story...
The package sticky
Online order to purchase the Apple TV to pick up in the store. Then they took it home. Then they could put a collection label over it, but the sticker couldn't be removed without damaging the box or making the package sticky. It's not the best choice for a present.
The budget isn't great
There have been too several bad experiences dealing with Currys. Currys ignore their customers in the event of a complaint. Therefore, I will never buy from them again. The budget isn't great, but I'll spend more from a different source so I do not have to go through Currys.
Staff is not excellent
I've purchased various items at Currys during the last two years. It includes ovens, cookers, and TVs, as well as mobile phones and white appliances. Customer service from your staff is not excellent. They promise many things but fail to deliver once the purchase is made. Based on my personal experience.
It wasn't working
I received a new, brand-new cooker, but it wasn't working. When I called the tech team two times, they refused to respond to my first call because they "closed in 8 minutes" They southerly "provisionally" gave me a time for the engineer to arrive that is due in two weeks. There's no cooker in the meantime for an engineer!!
The delivery driver was terrible
The delivery driver was terrible. We wouldn't use them in the future based on this. Rude, disrespectful, and intimidating/threatening. The customer service was whenever I called *(and was waiting for a time to talk to)—I had an AO the same day. They were utterly different - they couldn't be more pleasant and helpful. I should have paid for the additional to get my new fridge instead.
A total joke from the company.
I bought a Samsung refrigerator freezer which turned out to be defective. I contacted Currys 5 days following the delivery date, and they refused to replace it, stating that there's no issue with it, even though it makes the most horrible sound (check the video I sent to currys that they say is normal) that I have to shut it off when I'm at home. One customer service rep told me I needed an engineer to examine it! A total joke from the company. I will never purchase anything from them again!
The dehumidifier was ordered and arrived faster
The dehumidifier was ordered and arrived faster than they claimed and was punctual. Well done that they don't keep receiving emails regarding other products I don't need don'tcan't afford. You don't need to remind me about it to repurchase it very soon. Instead, it is best to send out an email you can reply with a question regarding their products at home and also what they would like to receive an email about, so some research from Currys and they could send out emails to customers that offer the item they might require and offer them a deal that will inspire them to buy more outside the box before or you could be able to make more sales.
The same way. It was so rude
I am a fan of Currys and purchased from them previously. I bought a refrigerator that I picked a delivery time and charged a surcharge to get delivery between 11 and. Four o'clock comes - no fridge. Then I called, and it's changed to a fortnight later. The same way. It was so rude. So I purchased a fridge from Argos.
Poor service
They were purchased on the internet using a gift card. They took the entire amount off my card. Three times I tried to reach them to sort it out, but they did not return the call in the manner they promised. Poor service. Most likely, I'll receive the usual response, "email us at ....," but they'll not reply either.
Absolutely disgusting!
Disgusting! Please dO NOT BUY ANYTHING FROM THESE CL0WNS. I'm seven weeks on. I'm still waiting for a refund on a laptop I didn't get. Single mom, living by myself, and there are two weeks before Christmas. The cost of living is a problem; they've been stealing my money for the entire time. They claim that they will make a call, but they never do. They reply with an automated email saying they'll investigate the matter . I've received nothing! Hey, take your money, and there's no number to call. Don't even look into the details. I read about someone taking their BANDITS to court! I hope to receive my refund. IT WORRYING!
It was a pleasure meeting a salesperson
It was a pleasure meeting a salesperson who was knowledgeable about the products, gave us the time required, and assisted us in making the best choice for our requirements. It was a massive difference after reading the most relevant reviews on the internet before entering the shop.
It was defective
I bought a TV through Currys PCWorld, and unfortunately, it was defective. The return process was pretty smooth. However, within four days, the store changed how they deliver large products to customers. I was told to go around the back of the store and then sit for a while. There was no signposting or doorbell. We were left in the dark, not knowing if that was the correct location. These changes must be thought about to be planned, formulated, and executed, not just in a flash. The staff was lovely and barely adequate.
I am very disappointed and regret everything I've spent
They're not even worth a 1-star rating—inferior customer service. I've been complaining about a defective production issue for over two months and have not resolved it. When the delivery was made, a man named Mark, who brought an item to the market this morning, was harsh and hostile toward my mother, who isn't fluent in English. I am very disappointed and regret everything I've spent.
Thank god for customer trained curry managers
After a month of no washing machine because of two devices arriving, each not working, after spending endless hours complaining about it and contacting online customer complaints. I finally went to my local Currys store and expressed my displeasure to the manager, who replied, "Don't worry, sir, I'll be able to fix it in 4 minutes. He did it professionally and was polite, like the online customer service that didn't seem to care about my concern.
What a joke for a company
I received a call at 20.05 in the evening on an unidentified mobile phone, informing me that they could not deliver my TV to me after waiting all day and taking the day off. I was told they'd be having my TV within 2.5 weeks. This is the most likely delivery date—what a joke for a company. Orders were canceled, and I will never buy from them ever again.
Extremely helpful
I have frequently purchased from Curry's, and I've always found them to be extremely helpful. In the past week, I bought a Samsung washing machine. When I made an order, it was delivered on time by two professional and efficient guys. Done. I have updated my whole kitchen and have always bought at Curry's. No issues.
What happened to currys
I deleted my last review. I don't know why it took so long to get my TV back. It took me a while to write a negative review to seek help for my problem. I did get an exchange, but the hassle was a nightmare. I was required to purchase my brand new television from Currys because I was offered an offer instead of money. However, I will not buy anything else. The anxiety, the five times I had to wait for my TV, resulted in the loss of income. I'll never forget that. I got my daughter's laptop elsewhere when previously everything was brought here.
Item delivered to wrong address
Purchased a coffee maker, which DPD was supposed to deliver on 02.12.22. We received a notification informing me that it was shown, along with a picture of the package as proof of delivery. Unfortunately, the photo was taken by someone else's property, and when I asked Currys to locate it for me, they said I needed to contact the delivery service myself. Have you ever spoken to anyone at d.p.d? It's impossible. Indeed they'd resolve the issue? Regardless, my contract was with Currys, and I had to pay Currys to ship my product.
The staff was lovely, but barely adequate.
I purchased a television through Currys PCWorld, and unfortunately, it was not working. The return process was pretty smooth, but within four days, the retailer changed how they delivered heavy products to customers. I was directed to drive around the back of the store and then sit for a while. There was no signage nor a doorbell. We were left in the dark, in a state of uncertainty as to whether that was the right spot. The staff was lovely but barely adequate. Changes like this should be considered in advance, planned for, and implemented, not in a flash.
Customer service is terrible.
Customer service is terrible. They gave me a TV with a scratched-up screen, and I'm now being asked to jump through hoops to receive a new one. They've booked me into an appointment but haven't sent me a replacement. This is a total flop. I will never purchase from this horrible company ever time.
Quick and efficient service
Quick and efficient service, which I believe that you will always get but not with other companies I've encountered; I went to Currys again after purchasing the iPhone as well as the watch. They had it on hand, and I received the watch the next day. Other stores were out of stock. This is the reason I went back to Currys!
Product not available after they take our money
My wife was online yesterday to buy a PS5 bundle at PS499, and it was displayed that it was in stock, so she decided to purchase it. We received confirmation of the purchase and then the investment to find out today that they didn't have the item in stock. Then we asked for an exchange and were told they couldn't refund us because the headset was available earlier. The website states that you cannot purchase a product that is not in stock howe; ver, they have taken our money and will not provide us with the item. We would appreciate it if someone from Curry's could help us sort this issue out.
Customer service is zero star not one
Customer service is zero stars, not one. I placed an order one week ago to C&C. They canceled it the next morning. It took five days to get a reimbursement (gift card that can't be used anywhere else!) and then ordered again. The order was canceled again within hours. There was no response from customer service, so we went into the shop to discover they were not too busy to make the purchase, and it was available. They couldn't even be bothered. One staff member extrexceptionallyely told me, "it wasn't her problem" It's going to be after her Head Office receives my mail. The other staff members were more friendly and helpful, which was a relief.
Congratulations, Currys!
Congratulations, Currys! I can't fault the service starting the moment I walked to the store until the washing machine arrived the next day. Assistant David, who is 79, David, was very helpful in helping me locate the suitable device and also arranging the delivery. The phone calls and texts ensured I knew when the machine would arrive. The delivery crew efficiently connected the device, tested it, gave me a short demonstration, and then took away the old machine. Less than 24 hours after, my previous washer engine got an entirely new machine in operation!
It is the best **** business of any company
It is the best **** business of any company. I attempted to find an offer match, but when the online chat function is functioning, it's outsourcing to a different location than the UK. In general, it doesn't work. Curry claims that they will price match and have price competition, but when you approach them, they will say that they don't price match the competition. If you inquire about Amazon, they say they are out of inventory when I find it and browse the items in my Amazon basket. Then I stopped after about 30 minutes. It is a nightmare working for a company is a nightmare and then havingomers!
Communication was a joke
I placed my order on November 16. It was impossible to track the parcel. The parcel is due to be delivered on the following day. Ten days passed and but nothing. I contacted Curry's, who were not able to track the parcel. They told ME to call the delivery service. (Not my responsibility). They later informed me that they had not received the item and to call Curry's again, who couldn't locate the article, and to allow me to hold it for 14 days until they completed their investigation. The item finally arrived on November 30. Communication was a joke. Over PS250, which is not very good, and as a goodwill gesture, I provided a PS10 voucher, which was never received.
A pleasant online shopping experience
It's not the fastest delivery, but one is informed about the order's progress so that it's not a problem; However, returning and delivery are easy and painless. The goods arrive in good shape; Currys has everything ready for a pleasant online shopping experience.
There was a decent selection of TVs
There was a decent selection of TVs, but it wasn't obvious! There were no staff members on staff on hand, but I was able to find an LG representative. He informed me that the only thing he could do was advise regarding the LG range. I did end up buying one. He then could not finish the purchase and encountered difficulties finding an individual to assist. Then, someone stepped in, and the LG rep was required to correct her in her process.
I've made two online orders to buy Braun toothbrushes.
I've made two online orders to buy Braun toothbrushes. Unfortunately, as with many other companies, their site isn't working, and I'm pretty sure that's because they don't want clients to reach them. The website states that the product will be delivered to stores; however, the system was able to complete both orders. I thought of doing an online chat, but nothing is working. Both orders were returned as canceled.
I had a very bad experiences
I had a horrible experience with curries. I purchased an air fryer from them, but it didn't arrive. When I tried to contact customer service, they were unhelpful and continued to say they would call me, but they didn't, and I was forced to keep calling them. After a few days, they gave me an exchange. However, the money has not yet been received despite my constant contact with them.
I will never purchase at curry's
I purchased a Samsung 75-inch TV, but only after one year of surprise, after the warranty expired, the screen decided to show some fault. I demanded a fix, and they told me it would cost me around 80 percent of the cost of a new TV. I would be fine if it were my fault, but the curry's cheap, overpriced televisions are the issue 100 100% daylight robbery issue, 700 quid to the bank. I will never purchase at curry's
This was a waste of my time
I received a Nintendo game for the switch. After opening the game, the cartridge was not there. I tweeted them to take an empty cartridge from me to exchange. Two times, and did not pick up my empty bag. This was a waste of my time. I requested a refund since I'm not sure about shopping at Currys. However, they require an open case for them to make the refund.
The company was awful
The company was awful; I was told my dryer would arrive on 02/12 between 7 am-7 pm! It was scheduled for 7.10 pm, and when I checked the tracking information because it wasn't delivered, I discovered that it was updated to 16/12! This was shocking! And the customer service was horrible, and I could not be bothered. I've attempted to request an exchange since the product was not delivered. However, this isn't working also.
The person who installed my new refrigerator was beneficial
The person who installed my new refrigerator was beneficial. He encountered a problem in which the door didn't fit correctly, which he swiftly was able to fix. He, as well as his assistant, were courteous throughout the entire process and gave me the impression of a valued client. I was awarded four stars because I could not remove all of the internal packings. However, it was not an issue, and I did this.
Customer service was horrible
Customer service was horrible. I placed an incorrect order and requested that they cancel it within 5 minutes of placing the order, they told me it was fine and I could receive an exchange. Another charge was established with the correct information. I checked a few days later and found there was no refund. I called them and was told to be patient for a few days. Two days later, I was given two laptops. Not an ideal customer.
Customer service was useless over the phone and via chat on the internet.
I received a defective item and returned it. I'm waiting for a replacement but nothing. Customer service was useless over the phone and via chat on the internet. I entered my email address to get web chat emails but never received them. Nobody cares! My son has no birthday present. I can't stand it anymore. It's a shocking service. What is the process for shipping an alternative? If I wanted to order a new one, I could receive it by tomorrow or over the weekend. I have money to pay for it and miss my product.
I've placed two online orders to purchase Braun toothbrushes
I've placed two online orders to purchase Braun toothbrushes. The website states that the product will be delivered to the store', whatever it means; however, the system completed both orders. Both orders were returned as canceled. I was thinking of doing some chatting online, but nothing is working. Unfortunately, as with many businesses, their website isn't working, and I'm pretty sure that's because they don't want their customers to get in touch with them.
Don't Currys quality check products before despatch
The washing machine was received with considerable damage to the casing, including deep red dents. They must have suffered a lot of hard hits from the forklifts that were driving the warehouse lift. The plumber wouldn't allow installation because of the structural issues... problem continues. I'm waiting for a customer service call back to fix the issue. Don't Curry quality check products before despatch?
I am happy with the purchase
I knew exactly what I wanted, so I made an online purchase to benefit from Black Friday. I collected my purchase from the Kidderminster store, as I was concerned about entrusting the delivery to the courier. The directions were clear, and the process was straightforward and quick, with an amiable staff. The product is of good quality, and I could put it up without much trouble. I am happy with the purchase (so far, only the very first day I've used it! ).
The salesperson came to me and offered assistance
The salesperson came to me and offered assistance. He was attentive to my needs and helped me choose items that best fit my requirements. He provided an extended warranty, which was reasonably priced and sensible. The process of arranging the delivery and uplifting of the old model ran well and within the deadline I requested.
I got was excellent
I bought a few headphones on the internet, and after collection, the customer support I got was excellent; I left with a lower cost than my initial purchase and three years' insurance for my phone. The gentleman who assisted me made it very easy and easy to comprehend! Joseph is 77; he certainly deserves to be called.
Orders cancelled and I'll never purchase from this company ever again.
I received a call at 20.05 at night, on the phone o mobile, informing me that they could not deliver my TV, after having waited the entire day, and working all day, work. Then they told me they'd give my TV within 2.5 weeks, which is the most likely delivery date. What a pity for the company. Orders canceled, and I'll never purchase from this company ever again.
Thank god for customer trained curry managers
After a month of no washer due to two washing machines that were delivered, each not working, after spending many hours complaining and contacting online customer complaints. In desperate need, I went to the local curry store and expressed my displeasure to the manager, who replied, "Don't worry, sir, I'll fix it for you in just 4 minutes. He did it professionally and politely as the online staff, who didn't care about my complaint.
Currys stock control is none existent - can’t deliver something they had in warehouse!
I bought an iPad mini from Currys Braehead, but they didn't have it in the store. However, they did have one in their distribution depot. I placed an order, and the confirmation email indicated that it would arrive in two days. The next day, I wrote an email to Currys and was informed that it had been retrieved from the shelf and was due to be shipped on the same day. Day 7 called Currys again and was told that they were out of stock, and they don't know when they'll be getting more! If you can not pick up the order, don't buy from Currys.
What happened to currys
I deleted my last review. I did get a refund, but the experience was a nightmare. I'm not sure why it took me so long to resolve my issue with my TV. Writing a negative review for any assistance with my problem took me a while. I needed to buy a brand new television from Currys because I was given a voucher rather than cash. However, I will not purchase anything else. The anxiety, the five instances I waited for my TV, resulted in the loss of income. I'll never forget it. My daughter's laptop was purchased elsewhere, whereas it was before everything was delivered here.