HomeDecor AZ

HomeDecor AZ

22 Reviews
22 Reviews
Rating (2.8)
1 Star
2 Star
3 Star
4 Star
5 Star


Is HomeDecor AZ legit?

HomeDecor AZ has 22 reviews on 99consumer.com, with an average rating of 2.8 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.

How to reach HomeDecor AZ customer care?

You can contact HomeDecor AZ customer care via email at [email protected] or by calling them at 866 232 0288

Where is HomeDecor AZ located?

HomeDecor AZ is located at address 1551 Washington Ave #2b, Philadelphia, PA 19146, USA.

22 Reviews on HomeDecor AZ

  1. Jessica Johnson
    1 rating

    Disappointing Experience with Order and Refund Process

    Nov 11, 2023

    I'm currently renovating my bathroom and was initially informed that the required item was available in stock. Excited to move forward, I promptly placed my order and made the payment. However, my enthusiasm was short-lived as I discovered several days later that the item was, in fact, not in stock. To add to the frustration, seven days have passed, and I have yet to receive my refund. This experience has been quite disappointing, and based on my current situation, I would not recommend this service to others.

  2. Brad Brown
    1 rating

    No response to the voicemail

    Jun 9, 2023

    We tried communicating by email and sent a message on the status of my order. No response to the voicemail either. The order was placed, and stated it would take 6-8 days. The account has been open for seven days and remains in process. When does it take to prepare an order before it can be shipped??

  3. Laurie Park
    2 rating

    The product wasn't available

    May 20, 2023

    I was informed that my order had been cancelled and advised they did not have it. I was told that the product wasn't available, and I wasn't given the option to be patient and wait for the item to arrive later. I want the site to indicate the item before accepting the order. They've refunded the money you paid. We have no complaints on this part.

  4. Susana Cruz
    3 rating

    It wasn't apparent

    May 11, 2023

    The tile I ordered wasn't enough to complete the task, so I ordered another one. The second batch of tiles was distinct. The copper was shiny, while the original collection had a duller look of the copper. It wasn't apparent until we had begun the work; therefore, we had to stick with the shiny finish. I hope to get someone to remove the shine from the copper parts.

  5. Dante Plassio
    5 rating

    Highly recommend it

    Apr 24, 2023

    The experience of working with Cindy was a joy. I was in contact with her at the beginning of my purchase. Three damaged tiles(not at all the fault of the company Home Decor AZ), and Cindy immediately put a damage claim for them to be replaced. I was able to receive the new tiles within a few days! I certainly had an excellent encounter with Home Decor AZ and highly recommend it.

  6. Michael Bergey
    1 rating

    The product they sent me was not the correct one.

    Mar 7, 2023

    The product they sent me was not the correct one. And it was labeled as the right product. Does not answer my voicemails. I have had three messages in two days. I would have sent an email, but their website doesn't allow me. I will reach out to my cc company for the total amount back!

  7. Rosemarie Leogrande
    3 rating

    I'm thankful they offered the tile I wanted

    Mar 6, 2023

    I'm thankful they offered the tile I wanted. It was easy but challenging to locate. However, delivery was prolonged, and there was no tracking on the tile, so we could not determine when to install it. It was highly frustrating.

  8. Kingsley Graham
    1 rating

    I'm not satisfied with the service provided by HomedecorAZ!

    Mar 5, 2023

    I placed an order for tile, which was ordered back for two months. I eventually canceled the order and ordered a different one that came "in stock." The company claims that orders are processed within a couple of days. It's been over a week, and my order is "processing." My trade professional. I have called the Trade extension and the Customer service extension...it's the same individual who responds but cannot provide me with any information. I told her I'd spend a little more to have my tile expedited and shipped overnight. It's not happening. The same thing, and I am with no tile. My contractor left the job! Naturally, I'm not satisfied with the service provided by HomedecorAZ!

  9. Toby Casagrande
    4 rating

    The packaging this time was not as impressive.

    Mar 3, 2023

    This is my second purchase at Home Decor AZ: excellent customer service and speedy delivery. The only problem with this delivery was some tiles had cracks. The packaging used at first was outstanding. The packaging this time was not as impressive.

  10. Gabriel Felizardo
    5 rating

    I have completed all of my home-related projects since my stay-at-home orders

    Mar 2, 2023

    I have completed all of my home-related projects since my stay-at-home orders. Home DecorAZ has been my number-one shopping website. I've ordered all of my products from them and plan to order more. Each order is entirely perfect. The customer service is first class, and my orders are usually delivered within one week.

  11. Thomas Conklin
    1 rating

    A small error I'm sure

    Mar 1, 2023

    I placed an order for eight mosaic tiles. I was charged for 16 tiles. A small error, I'm sure. Then I was informed that tiles are available until mid-April. The order was canceled, and the demand for 24 tiles was given credit. They made it creditable for just eight tiles. Still, need credit to $210.64? It's hard to imagine how they'd manage a colossal order!

  12. Bruce Olsen
    1 rating

    This has not occurred!

    Feb 26, 2023

    When I ordered, I was informed it would arrive within a few days. It was on June 3rd, and to my knowledge, it hasn't yet shipped, and it is on June 11th. I was also told that I received an email notification when it was delivered, but I haven't received it, so, likely, it's not been shipped. I chose this business because of their speedy delivery! This has not occurred!

  13. Vincent Defilippo
    2 rating

    It's not a 24-hour Customer Service line.

    Feb 24, 2023

    It's not a 24-hour Customer Service line. Nobody ever responds to the phone or even calls back. I finally got through to someone who called their local number rather than their Toll-Free number. The person who helped us was helpful, but I could not figure out if the item we wanted were in stock until I had placed my order.

  14. Justin Alvarado
    5 rating

    It was delivered very quickly!

    Feb 23, 2023

    I came across an accent tile I liked but couldn't purchase in the local market without an expert contractor. I searched online and typed the manufacturer's name, and HomeDecor AZ carried the tile. It was delivered very quickly! The website was simple for me to determine the amount I needed and bought.

  15. Joan Worrell
    4 rating

    Even though my purchase was damaged, they rushed to replace everything.

    Feb 21, 2023

    Even though my purchase was damaged, they rushed to replace everything. Regarding customer service is concerned, it's 5 five stars. They were accommodating and professional and rectified the issue swiftly and quickly. I gave them only four stars because the original order came from AZ exceptionally poorly packed, resulting in every tile getting damaged on arrival. The replacements arrived straight from the company and were packed better.

  16. Mark Cooper
    1 rating

    I shouldn't have been charged my credit card for an item no longer in stock.

    Feb 20, 2023

    I shouldn't have been charged my credit card for an item no longer in stock. It's not like you got it out of stock because I learned the item was sold everywhere, and there is no way to get it.

  17. Margaret Centrone
    5 rating

    The tile is priced at a great price and shipping is low-cost.

    Feb 19, 2023

    The tile is priced at a great price, and shipping is low-cost. Great packaging and speedy turnaround time to deliver our order. Customer service was accommodating and kind whenever I had any questions before and after placing my order. I would highly recommend this company to anyone who needs tiles.

  18. Regina Wolfe
    5 rating

    My friend recommended home decora

    Jan 13, 2023

    My friend recommended home decora. After spending a couple of weekends wandering around various stores, I decided to try them. I'm not sure what kind of prices they provide. They offer a wide range of tiles, other items, fees, and fantastic customer service. My sole regret is not having discovered this website earlier. I'm hoping that they continue to grow.

  19. Mark Schudde
    1 rating

    I wouldn't recommend it

    Jul 26, 2022

    I am currently in the process of renovating my bathroom. I was told that the item I was looking for was available, and I placed the order and then paid only to discover a few days after that the item wasn't available, and I haven't received my refund for seven days further. I wouldn't recommend it.

  20. Jennifer Johnston
    4 rating

    Regarding customer service is concerned

    Jul 16, 2022

    Regarding customer service is concerned, it's 5 five stars. While my order was damaged, they rushed to have everything repaired. They were accommodating and professional, and rectifying the issue swiftly and effectively. I gave them only four stars because the initial order was AZ extremely badly packed, which led to every tile becoming damaged when it arrived. The replacements arrived straight from the company and were packaged more securely.

  21. Steve Valencia
    5 rating

    This was my first experience

    Jun 27, 2022

    This was my first experience placing an order with HomeDecor, and I couldn't ask for a more effortless experience. I was searching for the right tile to complete my bathroom remodel project. I had a hard time locating it, even less getting the tile for my contractor to complete the job, and I would otherwise be waiting for another month as the contractor had other commitments and had to come back for the tiling. The tile was added as an inset accent to the shower niche and the border.

    And the best part is that we loved it so much that we decided to add the wall to be tiled between the sink and the wall. I'll admit that I made my contractor nutty. However, I came across HomeDecor, and the design, and they sent it immediately so that I got it in time to finish the job. Looks amazing. Thank you, HomeDecor, my new favorite source. I'll be ordering more soon for the 2nd bathroom and kitchen design to come.

  22. Ettore Berardinelli
    1 rating

    Very disappointed

    May 25, 2022

    I wanted to order two boxes of tile. I called to inquire about the tile.

    I was given the number and the details of the dye lot by the rep who answered my call.

    I was told that she had placed a hold on three boxes and instructed me to order online.

    I went ahead and placed the order online as soon as I got to my computer.

    The next day, I received an email informing me that the tile had been returned ordered.

    My client is also very disappointed that the bathroom shower won't be completed until January.

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About HomeDecor AZ

Homedecoraz.com was created to offer a convenient online shopping experience for people looking for quality products for home decor projects. The site's selection of products is carefully selected by the founder and a team of home decor professionals. HomeDecorAZ.com offers a wide range of products, including lighting, wall and floor tiles, and faucets. To become an all-in-one shop for interior designers and builders, and DIY enthusiasts, HomeDecorAZ.com will continue to expand its product range.

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866 232 0288
1551 Washington Ave #2b, Philadelphia, PA 19146, USA