The Sleep Company

3 Reviews

3 Reviews on The Sleep Company

  1. J. V.
    June 12th, 2022

    The sleep company's return policy is misleading.

    I bought a mattress with numerous accessories through The Sleep Company instead of on Amazon. Beware of their website’s description as well as their claims and integrity.

    I was happy with the mattress as well as other accessories. However, the mattress was a complete nightmare. The pillow caused pain in the neck of all the family members on the first day.

    Based on their stated “Free shipping and returns policy,” I requested returns of my pillows by myself. However, the response of Sleep Company was pathetic.

    Eventually, when I escalated the issue, I was notified via email that the return policy is not permitted, with a vague mention of their R&D department improving the quality. So summary

    Beware! Please do not believe this business or what they say about themselves. They don’t adhere to the return policy, and I’m sure they’ll be the same for the trial offer of 100 days on mattresses.

    If you want to purchase Sleep Company products, please buy them on Amazon. This way, if you’re unhappy with the product after one night’s stay, you can return it hassle-free.

  2. Sri Dhar
    June 11th, 2022

    The mattress was made of plastic or a mixture of rubber and plastic.

    I was looking for more mattresses that could replace my old Kurl-On mattresses and found this one intriguing as it is an imitation of the Purple brand sold in the USA.

    I intended to purchase the mattress, only to discover that they also sell the seat cushion made from the same material. I placed an order for it. I am waiting to receive the item. It’s been a while since I haven’t received the product.

    The rating I’ve given is due to the website and service not showing the correct shipping information. I also contacted their customer support, and it wasn’t perfect. The representative was as if to ask why you were calling them to get the answer shortly. They are also not keen on their products.

    After receiving it, I was shocked(checking the quality). It is made of plastic or a mixture of rubber and plastic. In reality, it’s a very low-cost replica that is a poor imitation of Purple(a US brand).

    It completely loses its form within an hour of use. It also has different shapes(Squares and rectangles, rhombus, etc.).

    The customer service for me is among the most unprofessional. They act like they’re the local store. There is no professional way of doing business. There is no return policy!

  3. Viny Kul
    June 10th, 2022

    SMARTGRID mattress caused severe back and neck discomfort.

    When I was asked to come back, they said I’m not at ease as I sweat all night long when I sleep on the bed. They referred to “terms and conditions” and denied my request claiming that the mattress is unsuitable for Eason.

    They did lots of delays in the delivery of mattresses. The big blunder they have made is by sending the wrong mattress was sent. And stayed for the next week after delivery asking for delivery or a new mattress, and is still waiting.

    I have tried messaging, calling, or emailing, but nothing seems to work for these idiots. I’m not sure the number of times that a person should repeat the same thing since they appear to be stuck in a loop of confusion.

    This is highly unprofessional, bordering on the criminal. I would have given minus -5 stars on help and support. Don’t waste your time and money buying this mattress. All of their positive reviews are fake. Since using this SMARTGRID mattress, we have experienced severe back and neck discomfort.

    We contacted the customer care department and requested that the mattress be returned. They kept saying that a lot of our clients were experiencing similar issues. Moving from side to side is difficult on this mattress. Once the body is adjusted to the bed, there shouldn’t be an issue.

    Based on the team members’ advice, everybody will need to adjust to this bed. This means that anyone new or a guest at home can’t use this bed because it will require an adjustment time.

    In the last two months and the issues remain. They haven’t responded to the problem. We had the idea of helping a startup grow and adopt the latest technology. Unfortunately, we’ve been left with a negative experience.

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About The Sleep Company

We, at The Sleep Company, don't just sell sleep products. We aim to engage with our customers by tailoring our products to meet their specific requirements. If you're searching for solutions to your sleep issues, fret no more because we're here for you, and we are the basis of your perfect sleep for the rest of your life.

[email protected]
Comfort Grid Technologies Pvt Ltd, 1 TO 3, BLDG B-5 Mahavir, Logiplex, Aamne Village, Taluka Bhiwandi, Mumbai - 421302 India