13 Reviews on Hajj Nusuk
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About Hajj Nusuk
Hajj Nusuk is an authorized platform that reserves and oversees sacred Hajj pilgrimages for individuals from Europe, South and North America, and Australia. It serves Hajj and provides individual packages comprising various services (such as flights, accommodation, transportation, sustenance, accompanying guides for pilgrims, multiple payment options, and verification of all required documents) over the Internet between the Ministry of Hajj and the user.
 +966920031201 |
 [email protected] |
 https://hajj.nusuk.sa/ |
 Saudi Arabia |
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A Grateful Reflection
I was a bit upset about being unable to log into my account. However, upon contacting customer service, my app issues were swiftly resolved. I'm delighted to have successfully booked in Rawdah. May Allah bless my brothers and sisters who perform such fantastic work worldwide.
Abandonment and Frustration
We had a dreadful experience with The Hajj Nusuk. They failed to provide transportation services, leaving us stranded for essential journeys to Arafat, Muzdalifa, and the Mina camp. It was a chaotic and frustrating ordeal as we were forced to scramble and find alternative transportation for each leg of our pilgrimage. The complete lack of organized bus services left all the hujjaj from Ireland in a state of abandonment and distress. I would strongly advise against choosing The Hajj Nusuk for your Hajj journey; they provided a subpar and disheartening experience that I wouldn't wish upon anyone.
App for Hajj Nusuk Issues
I find the Hajj Nusuk app quite buggy, but I can still use it if I understand smartphone features. I can't help but wonder how people from third-world countries are working with it. The biggest issue I've encountered is that even when I need to use the app for Rawdah specifically, I may not find an open slot until four or five days later. It's frustrating to think that some people are only in Madinah for 1 or 2 days, and they would never even be able to book an appointment in that short time. I think the process they've come up with is faulty and needs some reconsideration.
Hajj Nusuk Refund Delay
Nusuk Hajj stole my money!!! I canceled my booked hajj package and issued a refund on your website on 13-aug-2023, and you promised to refund within 28 days. I called many, many times, and you still hold my money.
Poor Customer Service Experience
I forgot that Hajj Nusuk customer service doesn't reply to emails or social media. If you try to call us internationally, you'll have to deal with an unprofessional team that doesn't even know how to solve your problems. I called to solve the issue of my ejected payment, but the assistant didn't bother to help and replied, "Just choose another package." I asked if a technical team was available, and he responded with a disappointing "No." I couldn't help but wonder how my problem would ever get resolved. He assured me, "They will contact you," but as I reflected on the first sentence, it was clear that no one was bothering to help!
Frustrated, I chose a package and its payment method, opting to pay by cheque at one of their offices. I called again to inquire about the office hours, and to my disbelief, the assistant didn't know the office hours of our own offices. Can you imagine that? It's genuinely frustrating and disappointing!
Package Payment Issues
The Hajj Nusuk is the worst website I've ever dealt with! This service wasn't ready to be published, and choosing a package felt like a complete waste of time. When I tried to pay, I received an error message stating that the box no longer existed.
Can you believe it? And if you're fortunate enough to attempt settlement through the two supposedly convenient methods of bank transfer or credit card, you'll still face rejection from their end. The transaction doesn't even make it to the bank verification stage.
Navigating Nusuk's Unhelpful Helpdesk
I find the Nusuk helpdesk almost entirely useless, so I believe it's better to share information about my experience on forums like this to help others troubleshoot their problems. I hope that the terrible service I've experienced isn't a glimpse of how bad the organization and customer service will be as we get closer to going.
Dealing with Unscrupulous Vendors
Beware of thieves like Hajj Nusuk, who take your money and offer no assistance when encountering minor issues after making a purchase. When you invest in their services, they swiftly collect your payment, yet they become unresponsive when you seek support for any problems.
Subpar Online Booking Platform for Pilgrimage
The online booking platform, which plays a pivotal role for millions of Muslims eager to embark on a sacred pilgrimage, falls significantly short of expectations. Unfortunately, it is marred by numerous technical glitches, payment processing problems, and a disheartening lack of transparency. This underperformance is particularly disappointing, given the crucial importance of this platform to the global Muslim community.
The platform's unreliability can result in undue stress and frustration for those seeking to fulfill their religious duties. Pilgrimage is a profoundly spiritual journey; any obstacles or uncertainties during the booking process can detract from the overall experience.
The platform's operators need to recognize the profound significance of their service to countless individuals worldwide. Addressing and rectifying the persistent issues with the platform, such as improving its technical infrastructure, streamlining payment processes, and enhancing transparency, would undoubtedly enhance the experience of pilgrims and demonstrate a commitment to supporting their sacred journey.
Nightmare Experience with The Hajj Nusuk Travel App
Nightmare app. It was designed to ruin my once-in-a-lifetime trip to Madinah. And as for the millions of old people who don't know how to turn on a smartphone, forget about navigating this slow, error-ridden combination of bloated bureaucracy and draconian gatekeeping app. I could see them crying at the gate.
A Disastrous Encounter with a Terrible Company
The worst company like Hajj Nusuk I've ever dealt with, DO NOT USE. It's been four months, and I'm still awaiting my refund. The customer advisers they have speak very poor English and can't seem to understand a word I say. They keep repeating to email and create a ticket, which I've done more than 50 times. Dealing with this company has been a complete nightmare.
Crying at the Gate My Madinah Trip App Nightmare
Nightmare app. It's designed to ruin my once-in-a-lifetime trip to Madinah. As one of the millions of older people who don't know how to turn on a smartphone, I can forget about navigating this slow, error-ridden combination of bloated bureaucracy and draconian gatekeeping app. I can see myself and others like me crying at the gate.
Troubles with a Hajj Booking Service
I would strongly advise against using the Hajj Nusuk platform to book your Hajj journey. Unfortunately, my personal experience with them has been highly disappointing. I sent them my hard-earned money for Hajj, and to this day, they have not refunded a single dollar. They keep reassuring me that they're working diligently to return my funds, but it's been four months with no money returned. I've made countless phone calls and sent over a hundred emails, but all I get in response is the same generic message they use for everyone.