(2.6)
Q&A
Is Rent-a-guide legit?
Rent-a-guide has 18 reviews on 99consumer.com, with an average rating of 2.6 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.
How to reach Rent-a-guide customer care?
You can contact Rent-a-guide customer care via email at [email protected] or by calling them at 2349155631
Where is Rent-a-guide located?
Rent-a-guide is located at address 44787 Bochum, Germany.
Great Introduction The City Of Berlin!
Although it changed into an overkast day, a small institution of four enthusiastic cyclists got down to journey around the Berlin Wall. Axil, our guide, gave a exquisite precis of the occasions main as much as the constructing and breaking down of the wall. He had personal tales, stopped at diverse locations to present greater intensive information approximately what had happened and attempted to bypass on the feelings of Germans trapped at the back of and residing on both sides of the wall. Lots of data however continually sufficient time to ask questions. A brilliant introduction to the city of Berlin! Thanks so much Axil.
Very Poor English
Our guide, Maria Gastaldi, spoke very poor English. She had to search for her words all the time and spoke very silently. This made it very difficult for our organization to maintain our interest.She made us go busy streets in an unacceptable way. We wondered what an Italian man or woman is doing in Berlin, giving city excursions in English. On the opposite hand, she turned into very bendy in adapting the tour following our pursuits and needs.
Website Easy to Use
The website is simple to use and we ended up reserving a excursion because of a 15% bargain thru Hotels.Ca. Two matters to don't forget: some content at the web page seems in a exclusive language (I chose English however some content seems in German). This is also the case on the affirmation web page which makes it a touch confusing.
Secondly, it is not absolutely clear which currency is being quoted. I selected US bucks but the pinnacle right hand corner continuously suggests Euros; the payment display screen would not display any currency so it's difficult to be assured in what you are being charged.
Completely Messy Process
The manner become a whole mess. There changed into no affirmation of the tickets I ordered. I handiest were given a reaction after complaining by way of e mail, after which all they may say became that I needed to appearance in my unsolicited mail folder. There was by no means whatever in that folder, so there are issues at their quit of the tale. I am now not sure we can even use the tickets that have been purchased due to the fact they're sending them after we depart.
A Strong Recommendation to Explore Alternatives
Extremely dissatisfied with our experience. I strongly recommend exploring alternative tour companies. Our assigned tour guide exhibited unfriendliness and a passive-aggressive attitude throughout the trip. Rather than enjoying a meaningful visit to Masada and the Dead Sea, as promised in our booking, we were consistently shuttled to various tourist traps.
To make matters worse, our lunch stop was at an overcrowded tourist "restaurant" where certain menu items were unavailable, and the food served was unacceptable. The tour's conclusion was equally disappointing, as we were simply dropped off on a corner without any consideration for reaching our hotel entrance. The lack of basic courtesy was striking. Save yourself the frustration and opt for a different tour company.
The trip is not worth the price
It's not worth the cost. The info you get includes all the details on the park's maps. Even if the guide has done his best, the trip is not worth the price you shell out for.
An error in the technical system
The ticket I received was not valid. Ticket. I was required to buy tickets at the entry point that cost me thirty euros more. Rent-a-guide didn't reimburse me the 30 euros, even though they acknowledged that this was an error in the technical system from their end.
Forced to kneel
The driver turned up an hour behind and did not know where to drop me off. At the last moment, I needed to alter the place. The lady who creates tattoos with henna didn't add any effort. The camels were moving in circles and were forced to kneel.
It was tough
We were curious about what an Italian woman was doing in Berlin offering City tours in English. It was tough for us to hold our attention. Our tour guide, Maria Gastaldi, spoke extremely poor English. She needed to find her language constantly and speak calmly. She caused us to cross the busy streets arrogantly. We contrast, she was extremely flexible when it came to adapting the tour according to the interests of our group and our wishes.
A guide responded immediately
Es. A guide responded immediately and helped the reservation process to go through swiftGreat email response and prompt in response to my queries. Ly. The other direction isn't getting returned to me. However, the team of service reps responded for the guide swiftly, saying that the focus must communicate with me shortly regarding the trip I'd want to schedule. Overall, the organization appears to be efficient, well-organized, and able to fulfill the expectations of its customers.
The speedy response
I conflicted with a particular date I had booked wrongly. I emailed the reference number and hyperlink in the email, and within 24 hours, they replied to me with what steps I needed to follow to alter my time slot to what I preferred. I was impressed with the speedy response as well as their willingness to cooperate in conjunction with me. This issue hasn't yet been resolved since I could not reply to their actions until their office shut down. However, I'm eager to solve the problem quickly. So far, I am satisfied.
Poor service.
I was scheduled to travel to Amsterdam in the middle of March. However, due to the Covid-19 outbreak, my trip was postponed. I called rent-a-guide to explain the circumstances and requested reimbursement since my tickets to the train were not yet in transit. The company refused my request, and when they arrive, I can use them in the future! Given the present situation and travel restrictions to the Netherlands being a bit difficult in the meantime, it's 99.9 percent likely not to be able to arrive this year. I'd be happy to receive a refund and a book again for next year; however, now I'm 50 euros in debt and don't plan to purchase tickets from this business the next time, and I'll choose a different one. Other companies have offered full refunds to access the exhibition r thanferrtransfer over two years. This meant we could continue visiting, but they used the funds to keep things running; I'm glad to be a part of this—poor service. I won't be using it again.
This was certainly worth it, and we'd repeat the experience immediately!
We've purchased BIRG tickets (public transportation in the area of Rome) online. Everything went smoothly. As we had BIG tickets before the beginning of our journey, we could bypass the long line at the ticket machines in Civitavecchia, and we could get on the train in time. Most of us did not get through the line at the ticket machines! This was certainly worth it, and we'd repeat the experience immediately!
I had to ask for confirmation after it didn't show up in my email
I've purchased Rome bus tickets, which I'll need on October 4. First, I had to ask for confirmation after it didn't show up in my email, and I was able to get them when I complained via email. After that, I was told that they'd arrive at our residence by the end of September after we departed on our journey.
What is the best way to use the tickets when we're not home to send them out in the mail? We're booking several months ahead (about eight months in total), so this shouldn't be a problem!
Quick and concise answers
Great! Quick and concise answers, step-by-step instructions, and direct links for booking. This is extremely useful when you wish to arrange your stay in the best method.
I highly recommend booking on this website
I bought two cards for Rome, delivered in a secure package. They provide excellent customer service and communication and are helpful in every case. I highly recommend booking on this website. It's worth the cost.
Very stressful
Also, the Colosseum tour was very stressful because of how stressed out the guides were. This is understandable considering the large crowds. However, running around in the theater and hearing everything in two seconds before leaving is not what the tour should be.
The forum Romanum tour was fantastic (a British Guide, who has lived in Rome for nine years, was excellent. Unfortunately, I don't know his name).
Their services are criminal
We could rate them zero if they wanted. First, they respond very arrogantly to customer reviews on this site. This is a sign they don't care about customers. It was supposed to arrive around 2 to 3 weeks after ordering the 7-day bus pass to Rome. We have not received it and will not try to get a refund due to their attitude.
They were unable to correct our reservation, and I received obscene messages. They will not respond to your emails unless you submit a complaint here at 99consumer should blacklist them. Their service is criminal. They took just 60 dollars from us, and we have not received any benefit, even cordial!