6 Reviews on CrystalTravel USA
Write a review on CrystalTravel USA
99Consumer for business
About CrystalTravel USA
Crystal Travel US is dedicated to providing you with an unforgettable travel experience. We are experts in arranging every travel itinerary and listing the most affordable fares.
 8664392995 |
 [email protected] |
 https://www.crystaltravel.com/ |
 35 Journal Square Plaza, Jersey City, NJ 07306, United States |
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We had an excellent encounter using Crystal Travel
We had an excellent encounter using Crystal Travel to find a reasonable airline price. Ben Clare was highly vigilant in resolving a lapse in our reservation. He was also meticulous in ensuring all was in order and correct.
Extremely Exceptional and Excellent.
Extremely Exceptional and Excellent. Mainly thanks to Abram, who went above my expectations to assist me with the booking process until I received my electronic tickets.
I would recommend the entire Crystal Travel team to everyone and anyone. Abram was extremely patient and friendly, as well as accommodating. I am glad I am happy and satisfied with the Service. Thank you so much, Abram and the whole team at Crystal Travels.
Tracy Smith helped me book an international flight
Tracy Smith helped me book an international flight. She was kind and helped me find a practical and cheaper flight than I could find on the internet.
I came across their site at the last chance but could not hold back from making the reservation. When I checked the flight the following day, it was no more available, and the price was up by $300. So I decided to phone to inquire about price quotes.
It was straightforward, and even though the tickets were expensive but the cost I paid for them was less expensive than other airlines. I’m glad I came across their site and am happy with Stacy’s customer support abilities. She’s an absolute gem! I can think I’ll be booking with them again in the future.
This company is a HUGE scam
This company is a HUGE scam, do not buy tickets! I ran a Google search for a ticket to an international flight and believed I was buying the most affordable flight at the lowest cost. I received my reservation confirmation from the travel agency. However, it was not by the carrier. The next time I tried to call to confirm the reservation but was informed that my reservation was on hold because of being charged “taxes” not being paid in addition to $200. I waited 24 hours to confirm my reservation with the airline but was informed that there were no reservations or holds for me. Thankfully I was able to manage this transaction through my bank!
Never Book Any Travel Via This Agency
When I realized that I had booked the wrong flight, I immediately contacted Crystal Travel to see if they could help me change my travel date. W wasn’t sent my receipt or travel itinerary when I submitted my request. I was denied the opportunity to make necessary adjustments after navigating an old website with confusing email and phone communications.
Worse, the customer service representatives I dealt with did not seem to make any effort. No refund or discount was offered, and I was not reprimanded for my purchase agreement. I was not treated with respect or worked hard to keep me satisfied.
This booking agency was only discovered after I did a Google flight search to find the best deals. I didn’t save any money by choosing Crystal Travel. I will never book any travel via this agency again and will advise anyone who might be considering doing so. Train your customer support staff in customer service skills.
Make sure there are no loopholes in the purchasing process. If you are unable to work with airlines, please exit the company. Although I am not opposed to giving a company multiple chances before deciding to stop doing business with them again, this was too costly for me. Save yourself the headache of searching for Crystal Travel.
Works but may not be for everyone
Since I had read so many negative reviews about this agency, I was genuinely scared to book with them. I even went to the airport the day before to confirm everything was fine. In my case, there were no problems. Crystal Travel was my travel agent. It was simple and cheaper than other agencies.
It was more accessible to check in and out of the airport with my hand luggage (three in total). It is essential to mention that the agency almost spammed me with the request for an online review before I traveled. This was disappointing as it only reinforced the impression of dealing with spam agencies. But, everything went well, so I’m leaving this review as a semi-positive one.