6 Reviews

6 Reviews on Faretrolley

  1. Marcia Bennet
    Jan 12, 2023

    Third-party bookings are scams

    The company turned what was meant to be a relaxing two-week vacation into a constant stress-inducing nightmare. Because of Benettons inability to provide customer service, in addition to failing to follow through with the service pet procedures initially, and part of the money not being delivered to the car rental company as was promised when we arrived to collect it, I spent the entire two weeks trying to get in touch with the person through a contact center that appears to service more than Fare Trolley LLC and no person who answers the phone does indeed sound like they are from New Jersey despite their address. He repeatedly told me that we’d get a call and return a call or send an email filled with the appropriate forms, only to ask me for an additional call after no response. I’m waiting for a call after he promised to send an important email two weeks ago. I urge you all to book direct. Third-party bookings are scams and are not worth the effort and cost. !!!!! They have destroyed something that may be the final trip I’ll ever be able to go on with my mother.

  2. Jim Tanner
    Jul 29, 2022

    Boris was fantastic!

    Boris was fantastic! He assisted me with everything I wanted, was swift, and explained everything quickly (I struggle with even simple tasks sometimes). He was accommodating and patient. Excellent service. Thank you, Boris!

  3. Edwin Leonard
    Jul 8, 2022

    Do not use this agency for travel

    Do not use this agency for travel. They’ll add a fee without reason and will not reimburse you if you choose to cancel your ticket. My flight from Toronto to Vancouver cost me nearly 2500 dollars to fly economy. However, standard ticket prices would be between $1200-1400 round trip. Yes, I have a dog accompanying me.

    Update: They have contacted me and offered me some credits to cover the mistake.

  4. Judy Banks
    Jun 25, 2022

    the details, and everything went smoothly

    I’ve recently begun looking for tour operators to select the best outing for me. I think that the world of travel is diverse. It is a challenge to decide on the best tour operator to ensure that you provide you and your family with a memorable excursion.

    I’ve contacted this agency, and I’m happy I approached it. My manager explained all the details, and everything went smoothly. Managers explained everything I needed to know about what was included in the trip and how I could plan my trip if I didn’t have specific plans.

  5. Becky Thiessen
    May 13, 2022

    A good customer to follow in my dissatisfaction

    This travel agency is not recommended. They will charge extra and not refund you if your cancellation is canceled. For economy class, my ticket from Toronto to Vancouver was almost 2500$. My dog traveled with me on my flight from Toronto to Vancouver, but the average price for a round-trip ticket would be between $1200 and $1400. Update: They contacted me and gave me credit to make up for the miscommunication.

  6. Martinez Linda
    Apr 28, 2022

    Request for a same-day flight change

    I booked an Air Canada eDreams vacation and hotel for February 2022 online. This flight will take place in the first week of May. I received a flight change notification on my return flight to Canada at 5:30 AM. Two weeks ago, I tried to change my departure time via the online “manage you booking” option to no avail.

    William was very understanding and patient when I explained my situation to him. He also explained the process of canceling and then booking again. This was something I didn’t know about. It was a pleasure to work with such a kind and understanding gentleman. He explained everything and assured me that all would be fine.

    William, thank you for your patience and explanations. It was a very positive exchange. I’m not a frequent flyer, but I have learned a lot about online transactions. My experience with eDreams has caused me unwanted anxiety and frustration.

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About Faretrolley

Faretrolley provides all your travel needs, including booking flights, hotels, holiday packages, travel insurance, and travel planning.

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New Jersey 27, Edison, NJ, USA