38 Reviews
38 Reviews
Rating (2.2)
1 Star
2 Star
3 Star
4 Star
5 Star


Is CheapOair legit?

CheapOair has 38 reviews on, with an average rating of 2.2 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.

How to reach CheapOair customer care?

You can contact CheapOair customer care via email at [email protected] or by calling them at 2124780335

Where is CheapOair located?

CheapOair is located at address New York, NY, United States.

38 Reviews on CheapOair

  1. Lorraine Gunst
    2 rating

    Spend $200 For Nothing

    Jan 1, 2024

    I paid for a seat but didn't receive the seat i desired. I did not need or want travel assistance. I cancelled my ticket and got there was no reply on the chat website everything is over 200 dollars more for nothing. I can't get a reply when trying to contact the chatbot and wait to speak with a live person, I find myself cut off or in the waiting room for an hour. I've never was ripped off. I was more comfortable dealing with united rather than this 3rd party. The cheap air service may be just joking 200 more!!

  2. David Alfonso
    3 rating

    Frustration with Car Service and Rental

    Nov 17, 2023

    The airline ticket initially met expectations, but the overall experience was nosedive when we included the car service and rental. Despite having all my flight information in order, there was a mix-up, and they scheduled the car service for the day before my flight. Although I eventually resolved the issue, it was a highly frustrating experience.

    To make matters worse, the recommended car rental place was a complete scam. Witnessing the discontent of every person in the process, be it upset, angry, or frustrated, was disheartening. The hidden fees and numerous restrictions added to the dismay. After this ordeal, I have decided that reserving a car through your service is something I will never consider again.

  3. Christopher Raney
    1 rating

    The worst experience

    Jun 10, 2023

    You can save money, but also your time and money. I purchased five tickets for Calgary. They canceled the flight because they booked them incorrectly. NO CANCELLATION OR CHANGE WENT TO WASTE when I attempted to get a different date. They claimed the airline doesn't permit the change. We are told that they will make a conference call, and then they alter their minds. We have called several times to record the and had the worst experience. Pay more in the meantime.

  4. Rachel Patino
    1 rating

    Fix the problem

    May 20, 2023

    We booked a round-trip tour locally with them, and my final cost of 665 dollars, which included one bag per trip. Someone came to us and tried to guide us through the selection of seats I paid for on the spot, and I thought, oh, what a great idea; they were helpful. The following day, we were charged costs and 375 bucks per day. My wife contacted them. They informed her that to fix the problem, the funds would be refunded through Zelle and then sent back to them. My wife was sucked in and lost $750.Don't take a chance on these folks.

  5. Betty Gilchrist
    1 rating

    Customer service is cheap

    May 19, 2023

    Chepocompany's customer service is cheap. The two times they took my money in one booking, after which, even when I presented them with my bank statements, they informed me straight up that they did not do it! Be a client of theirs if you do not want to fall for scams.

  6. Thomas Hinga
    1 rating

    The cost was a lot

    May 17, 2023

    It's possible to go for no star. Their service isn't good in every way. I bought a flight with them but had to end up canceling it according to the airline's guidelines in a matter of days or within 24 hours. The agency told me they could not cancel the ticket again! This is so frustrating that I keep calling, and they haven't sorted it out until now. Airlines have already offered us advance credit. The agency, however, won't permit us to utilize the credit. This is the worst travel agent I've had the pleasure of meeting. They did not even understand what the policy was. The cost was a lot. It was a complete waste of money and my time.

  7. Catherine Wardach
    1 rating

    Customer service wasn't helpful

    Apr 22, 2023

    Custoker's customer service wasn't helpful for any of the situations discussed. The company that I was dealing with was fraudulent. I attempted to purchase two-way flights from Newark to San Francisco and was sold four separate flights. Paying to check my baggage once for each plane I took off was necessary. Then, to make it even more ridiculous, my reward points could be redeemed, although I never did a similar thing. Do not waste your time and cash with this business.

  8. Michelle Pogosaew
    1 rating

    A problem with the system

    Apr 21, 2023

    They do not take responsibility for their blunders, and the knowledge of their employees is alarming. Every employee will give you an entirely different outcome or story. They have no compassion. If you email them, they don't address the issue; they compose whatever they like. They have a knack for taking your money in case of a problem with the system.

  9. Sandra Shappell
    1 rating

    The modest agency

    Apr 18, 2023

    She often calls and waits several hours for a refund for a seat on an airline flight she canceled. Che, as the name suggests. Cheapoair or a supervisor who is lying, service not trustworthy. Suppose someone asks for the tickets and postal addresses. A single star is way far too high for the modest agency.

  10. Svetlana Hafner
    4 rating

    Quickly and easily

    Apr 17, 2023

    I booked my flight through Cheapoair quickly and easily. However, I do not precisely know what airlines are preparing for us. Are they able to assist us on the connecting flights as well as the luggage?

  11. Cherry Vanilla
    2 rating

    This was highly frustrating

    Apr 8, 2023

    The flight was changed for an expensive price as part of a package deal. Then I decided to book the package deal with Miami accommodation in the air, and my airline changed my flight times twice on two distinct dates. One of them forced me to cancel because of an extra 14 minutes of delay. It was changed and resulted in an additional $225.00. This was highly frustrating, and I called Customer Service and was given a discount of $20. Horrible. There has been no refund returned until now! I won't ever book an airline ticket or a package with Frontier If I can assist with the situation.

  12. Paul Hafter
    1 rating

    I want to cancel my reservation within the next 24 hours

    Jan 12, 2023

    I want to cancel my reservation within the next 24 hours. The client said: You booked it by December 12, 11:55, and the free cancellation is over on December 13. Why am I asking this question? So, do you think that it is only 5 minutes to cancel? As a service provider, you should be aware of the 24-hour policy.

  13. Patricia Betts
    1 rating

    Do not use this company

    Dec 11, 2022

    I made a reservation with this particular company. They canceled the ticket without my consent and demanded I pay 50 percent of the cost. They're now contacting me and claiming that they spoke with me and claimed they "agreed" to pay them. This after I clarified to them that I'm not paying for an item never offered. Do not use this company if you are looking to avoid problems.

  14. Rebekah Wright
    1 rating

    The staff was rude and inconsiderate.

    Dec 10, 2022

    The staff was rude and inconsiderate. Don't ever again! I complained that the rental car did not refund my deposit. After a few emails, they suggested I contact customer service, constantly seeking excuses not to give me an answer.

  15. Marta Dziamska
    1 rating

    Cheapoair as an Online ticket agency

    Dec 8, 2022

    Cheapoair, an online ticketing agency, doesn't take responsibility for its actions or care about the customers it travels with and serves. At present, the company has been fined by the courts and the amount it owes me as a former customer. The agency has sold me two tickets to me for a single flight journey. They did not pay me for one of the tickets, and I brought a case against the firm in court. They've tried to avoid the judgment of the court in which agency has a judgment against them in the Alberta Provincial Courts, and they have tried everything to keep the debt from being settled. How can I trust such a company when they continue to work with them?

  16. Gavin Andrews
    1 rating

    I'm trying to book an airline ticket using their credit

    Dec 7, 2022

    I'm trying to book an airline ticket using their credit, and I'm the first person in line. I've even given them the flight ticket I wanted and the fare, but they haven't had an access point to my food, and they have been making me wait for two days since. It's so frustrating! I'm constantly being told different things about my credit card by various customer representatives. Each one has new reasons why I can't use a credit card for airline travel.

  17. Jessica Thacker
    4 rating

    The advisor from Cheapoair was beneficial

    Dec 7, 2022

    When it was time to book our family's holiday, The advisor from Cheapoair was beneficial. Even during the peak Christmas season, she took the time to discover the best travel connections at the most excellent price. We were especially delighted by the payment submission flexibility. CheapOair will undoubtedly remain our top airline for flight bookings. I appreciate it.

  18. Gerardus Mudde
    1 rating


    Dec 4, 2022

    DO NOT BOOK WITH CHEAPOAIR! They'll charge you a hidden service charge, not paid in advance! Contact the airline directly! Contact the airline directly! The actual price of my ticket was $33, and they added $25 for the booking and service fee—more than half my airfare.

  19. Loraine Berlyn
    5 rating

    I am happy that I went with

    Dec 3, 2022

    I am happy that I went with I am so glad that I went with It was easy to look up the flight duration and prices. The booking process was simple to follow and not lengthy. The rates are affordable, with various payment options

  20. Tunya Scott
    1 rating

    Worst experience ever!

    Dec 1, 2022

    Worst experience ever! I made an error in my name. When I called to make a change after only 10 minutes, they demanded 400 dollars for this after I waited for several hours waiting for the line to be transferred from one department to another one! Ultimately, they handed me the money because it was not logical for me to pay this much. The airlines directly completed the modification for free! I'm getting emails from CheapOair saying that my flight has been canceled and I need to call them back because I contacted the airlines directly!

  21. Lynn Mitchell
    5 rating

    I will be using you repeatedly and again.

    Nov 28, 2022

    Recently, I booked a trip through CheapOair and am very satisfied with the service and cost. An extremely comfortable journey and the price is reasonable. Outstanding crew. Keep up the excellent work, CheapOair. Thank you! I will be using you repeatedly and again.

  22. Geraldine Harrison
    1 rating


    Nov 25, 2022

    It took me under a minute to choose and pay for window seats, but none of the reserved seats were honored. I was advised to "call directly to the multiple airlines" for window seats. When I reported the issue to Cheapoair, they gave me a tiny voucher that could be used for a year. They took my cash in less than a second to cover the service they didn't provide, and then they said, "too bad, we do not refund here." Thieves!

  23. Karen Harvey
    1 rating

    The most painful experience of my life

    Nov 22, 2022

    The most painful experience of my life. I called customer support every five minutes, and the call was never answered. If you book through CheapOair, You are entirely on your own as they don't provide customer service.

  24. Cornelie Usborne
    1 rating

    These are scammers

    Nov 20, 2022

    These are scammers, Don't take any bookings through these people. They'll take your money, then offer you false reservations, and inform you that you missed your flight and that we can book you again. It's not happening even if you try to contact them. They are daylight robbers.

  25. Mike Hughes
    5 rating

    Thank you for all your help and patience

    Nov 19, 2022

    Cheapoair exceptionally well looked after me, and I haven't encountered any issues. Thank you for all your help and patience. Valued. Keep up the excellent customer service. I am a customer service representative, and sometimes you can't keep everyone happy; however, you sure do your best.

  26. Luigi Federico
    2 rating

    An unpleasant experience

    Nov 17, 2022

    An unpleasant experience with credit and exchange from last year. Agent assisted because the site did not allow you to do it yourself when you were canceled because of sales; I was required to obtain it from the agent, which put me on hold for hours. I have never been directed to the supervisor, even though I was looking for a price match, since they claimed that exchanges do not include price match and that you cannot do it on your own is to be handled with us. The price was more than $300 over the website, and it took three days to contact them and ask them to assist me because they said they couldn't help me on CheapOair .com ( I found an affordable price on the website ). I could get the ticket, but I had no choice; I was depressed. An insulting and unhelpful agent complained to them to ensure that the customer was treated respectfully and not snuffed out.

  27. Margaret Elkin
    1 rating


    Nov 14, 2022

    I've been using Cheapoair since the time it was first released. I am a huge fan. Easy to reserve flights and make adjustments. Until my last trip. Hong Kong to Manila. They wouldn't let you prepay baggage. They advised the customer to visit Air Asia to prepay. There is no Air Asia office in Hong Kong for this. We visited the airport. There are no employees of Air Asia. The checked baggage that was 30kg ended up being much more than...get this...THE ROUND TRIP AFFAIRS. Welcome to the world of clowns! Now I must find an app that is new after seventeen years of use...UNREAL

  28. Barbara Down
    1 rating

    This company is terrible

    Nov 10, 2022

    This is possibly one of my most unpleasant experiences booking flights. I had to decide to cancel the flight due to unavoidable circumstances. I had to contact the CheapOair hotline nearly every day to receive an update on my refund. I paid 3000$ for the ticket, but they only reimbursed 2200 dollars. In addition, I have to pay a cancellation fee of 125$. I've been trying to find out why they have to deduct this enormous amount of money, but one has provided me with an explanation. This company is terrible. I will never again book a flight through CheapOair.

  29. Geoff Cooper
    1 rating

    This is the worst agency you've ever worked with.

    Nov 7, 2022

    The flight was delayed, and there was a missed connection. The helpdesk wasn't helpful and did not take any steps to change the booking. The airliner eventually helped me schedule the flight. On my way home, after two days, I got an email saying that my flight was canceled and there weren't any other options offered. I contacted the helpdesk 2 hours later but got no resolution and received an email that they tried to contact me but did not get a response; however, there are no missing calls from my mobile. There is no option to travel back in 2 hours... I may have to arrange a different return myself. This is the worst agency you've ever worked with.

  30. Karen Filippo
    5 rating

    Booking was simple and completed in a flash

    Nov 4, 2022

    The site offered flight availability unavailable on other websites or my travel agent. Booking was simple and completed in a flash. I will be using the website from the beginning.

  31. David Lister
    1 rating

    The worst company I've ever dealt with in my lifetime

    Nov 3, 2022

    The worst company I've ever dealt with in my lifetime; I would never book with them again, with my entire family and friends. They had to cancel a booking for my mother-in-law due to low prices, and they didn't reschedule the flight.

  32. Tracy Smith
    1 rating

    Extremely unhappy in the CheapOair service

    Nov 2, 2022

    Extremely unhappy with the CheapOair service. Their service has been terrible. I scheduled flights for Vanuatu in the days before the Covid pandemic hit. I was issued airline credit, but I'm making a loop to either use the credit again or receive the money back. The airline advises me to talk with an agent, and CheapOair has left it to me to discuss with the airlines. CheapOair consultants are just keeping me on hold and are rude. They can also not provide me with an official email, which I can use to contact the airlines.

  33. Teresa Chambers
    5 rating

    I've used CheapOair for the last four years

    Nov 1, 2022

    I've used CheapOair for the last four years. This is why I'll continue to utilize CheapOair for all my travels with my family and business. They're quick and look for the best deals for you. They will contact them with an upgrade if they don't have one. CheapOair will keep you updated throughout your trip from the beginning until the conclusion.

  34. Curtiss Peabody
    4 rating

    It was much better than I was expected

    Jul 29, 2022

    It was much better than I was expected. I often travel to work, but this is my first time using low-cost or contour airlines.

    I love the clear directions and the helpful information available on this website. It's challenging to get in touch with someone to solve problems.

  35. Kim Wells
    5 rating

    I wish you the best

    Jul 8, 2022

    I was very frustrated when trying to make a reservation for a flight to England. The advertised price was $698, including taxes and fees. It was a round trip, but I was required to choose the return flight, which cost $312 round-trip, so why would I require an all-around trip to return? The final price was well over 11,000 dollars. I called the number above and was welcomed by a gentleman named Herschel. Herschel was extremely hard at arranging everything for me and even arranging seats assigned to me. The total cost for his assistance was less than 1 thousand dollars and included a free checked bag each way, and I was expected to have to shell out $60 per way. I informed Herschel that He was my Angel. I wish you the best. Be fortunate enough to be able to ask for his assistance. You will not be disappointed.

  36. Ernest Roque
    1 rating

    The worst customer service

    Jun 25, 2022

    The worst customer service ever. If you call , you will be given the reservation number. Then they placed me on hold for over 50 minutes, and they never returned. The call was cut off . If you attempt to chat the same way, tell them they will connect you to a specialist, but they acannothelp.

  37. Mame Arlo
    3 rating

    Extra charge for seat assignment?

    May 13, 2022

    Extra charge for seat assignment?! These airlines are shameless: they take stimulus money, make their employees miserable, then take money from captive clients! It is disgusting and imprudent. We are then required to view a promotional video about the airline's dedication to its employees and clients.

    They treat us as non-human cargo and almost make fun of our humanity. You feel ashamed to be human because of your greed and pettiness.

  38. Alex Hopper
    5 rating

    Emma provided my reservation information

    May 10, 2022

    Emma was my contact person for all of my reservation information. Emma was professional, polite, and patient. It was so impressive that she knew how to do her job. My experience shows that most young people don't know how to behave and aren't good at communicating with others.

    If it gets too difficult, they will give me another person. Many congratulations on having this young lady in the company. It would be great if all reps were as informed and kind.

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New York, NY, United States