6 Reviews on Rugs USA

  1. Nadine Chaplin
    August 2nd, 2022

    it was slightly disappointing

    In this age of quick delivery, it was slightly disappointing. There was a more excellent selection and options for me than Ruggables, which was a huge plus. The only thing that prevents me from giving you an overall 5-star rating is that I had to wait for a couple of weeks before receiving it…

    It was mostly because I hoped to present it to someone special the following week. However, it’s the best option, so it’s worth the long wait.

  2. Darren Pivarnik
    July 15th, 2022

    I've tried everything

    I ordered the rug about two months ago. It’s precisely what it’s described. I am in love with the design and the color. Only I wouldn’t say I like that I cannot get the rug to lie flat even after two months.

    I’ve tried everything. It is placing a coffee table down, the kitchen table, and other heavy objects, yet no success. It’s crazy that it’s bubbly when you walk over it.

  3. Boyd Evans
    July 8th, 2022

    I saw the rug in an Instagram story

    I saw the rug in an Instagram story. The influencer shared the link, and I purchased it in just a few minutes! I loved the ability to view the carpet in its real house, without filters. This is exactly what I was looking for. I am very excited to know what I can expect from my purchase.

  4. Chelsea Trenkwalder
    June 25th, 2022

    they would issue the refund

    Similar to the issues other customers have experienced, they did not send my rug pad even though they had numerous customer support claims that it would be shipped within 1-3 days or contacting their warehouse staff. When I asked for a cancellation, the representative stated that it was not canceled and they would issue the refund.

    The refund did not come, so I needed to call to inquire about it. The new agent informed me that the cancellation was not approved and that it is waiting for approval. This isn’t a trustworthy company, and I’ve escalated my card issuer to file an appeal on the unpaid refund.

    I strongly recommend that all consumers avoid these companies as they did not deliver the ordered items and provide a constant delay when you request cancellation.

  5. Suzanne Moore
    May 14th, 2022

    guilty of fraud

    This company could be guilty of fraud. After several attempts to resolve a problem regarding my purchase, the customer service rep threatened to call both the BBB (for fraud prevention) and FTC (for an investigation into their compliance practices). I was urged not to contact the customer service representative, and she said that she would talk to management about a refund.

  6. Ron
    April 22nd, 2022

    We received our order quickly

    We received our order quickly. It looks great with our neutrals, brown furniture, and hickory woods. I like the light background with a pop of color. The focus color was gold (Gold Florid dreams). Two 8x10s, one 3×5, and one runner were ordered. Thiebaud rug pads were also called to be used under the rugs.

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About Rugs USA

Rugs USA has been helping customers transform their homes for over twenty years. We offer a wide range of rugs in various styles, materials, and sizes to fit every budget and design need. We are here to help you achieve your dreams, no matter if you need to replace a runner or redesign an entire home. We have over 8 million rugs shipped to more than 1 million homes. Our expertise in online shopping makes it easy: From choosing a style and size to order and delivery to support and education on how to care for your rug. Our prices are low, and our quality is high because we have close relationships with the artisans and factories that make our rugs.

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286 Prospect Plains Rd, Cranbury, NJ 08512, United States