(3.5)
Q&A
Is Artemest legit?
Artemest has 27 reviews on 99consumer.com, with an average rating of 3.5 out of 5. This indicates that most consumers are satisfied with their business interactions and dealing. Therefore, feel free considering purchases or engagements with the business.
How to reach Artemest customer care?
You can contact Artemest customer care via email at [email protected] or by calling them at 0236634040
Where is Artemest located?
Artemest is located at address Via Savona, 97, 20144 Milano, Metropolitan City of Milan, Italy.
No customer support and stains on the rugs
The magneto rug I purchased from them is very brittle and is definitely not value for money. The three sets of firmament plates look poor-looking, painted in the way a 3 year old. Between 20,000-$30,000 for items purchased from this site in the last couple of years.
The rug is stained with strange stains and is definitely not worth 1/4 of the cost. The retro Morebillow chair is comfortable and stiff, while the room partition from Peca Design appears cheap when you see it in person It appears to be any more than $50 at the garage sale.
I'm having to gaze at it each day and remember that I spent $2200 USD on the item. The customer support isn't very helpful and won't allow me to change one item and won't even let me return one item! I also bought Apollo wall art, and it's horrible as if an uninitiated child! Don't waste your valuable money elsewhere, as I've been scammed very severely!
Quality Falls Short in Recent Purchases
I recently had a rather disappointing experience with my last two purchases from Artemest. The photo album I ordered arrived with noticeable dents and was not in the pristine condition I expected. The brass frames I purchased also had various issues, including breakages, unevenly cut glass, and missing parts. Overall, these experiences have left me less than satisfied with the quality of the products I received from Artemest.
Excellent delivery
The Metrica Bookcases came in, and we love them. They were ordered from the U.S.; we received them in the most secure shipping and packaging. Thank you to the artist for your prompt and friendly customer service and excellent delivery. It was worth waiting for the exquisite work.
The scene outside was beautiful
I have a Ceramica tile I purchased during the early 1980s located in Maryland, USA. The tile Artimest was shown as an identical setting. The scene outside was beautiful! Artemest assisted me in purchasing the matching ceramic tile.
Excellent customer service
Artemest has exquisite items made in Italy as well as excellent online customer service. The articles are well-packaged to prevent damage. I'm always aware of the progress of my order.
Brilliant company with quick
I ordered a product via the website. The product was delivered by the day stated. Happy with the purchase. It is beautiful and looks great in my bedroom. Brilliant company with quick time to pay.
I'm incredibly impressed
Outstanding customer service. Elisa from Artemest patiently researched and answered every question I had and customized demands. She was friendly, knowledgeable, and practical. I'm excited to receive the vase I requested that is currently being shipped from Italy. Although it's a smaller item compared to other things Artemest offers, Elisa still provided excellent customer service. I'm incredibly impressed with Artemest to this point.
Amazing service!
Shopping on Artemest was amazing from start to finish: beautiful selection, great customer care experience and fast shipping. I will definitely buy again from them!
Amazing website to shop from
I bought a murano glass chandelier that was delivered in a timely manner. The product was beautiful and the customer care very efficent
The Artemest Concierge service is top-notch
The Artemest Concierge service is top-notch. Charlotte was incredibly responsive and helpful in finding the perfect tiles for my fireplace and kitchen. The product line is superb, and the customer service is outstanding. I even received a replacement item without requesting one after the original was damaged in shipping.
Amazing website to shop from
I purchased 4 furniture pieces from the website and everything was shipped in time and in perfect condition.
I placed an order for two glasses
I placed an order for two glasses. The first was delivered, but the second one is still not arriving. However, I've received two phone calls and an email message from FedEx inquiring about the details of what was included in the package. It appears that the paperwork was not completed correctly or entirely on your end. Therefore I'm waiting for the second package to arrive.
The glasses are beautiful
The glasses are beautiful; however, they were shipped in a fragile box that was not secured. They were delivered in a large brown box ( way too big for the box it was inside) packed with polystyrene chippings. The lid was ripped from the glasses case and was smashed. However, the glasses were still in their original packaging. The drinks were intended to be a gift to friends. The gift card was glued to inside the brown box. For PS200.00, I certainly would have hoped for higher quality delivery and service. What a pity. The product is niexcellentbut it's not delivered correctly and presented!
I received a damaged Memphis Milano lamp
I received a damaged Memphis Milano lamp after it took forever to get it shipped. Apart from that, the light was not wrapped in bubble wrap or anything. It was just a box I work with Karen every day long (I have a job in the field of service), who can make a more considerable noise over absolutely nothing... and this is complete chaos because I'm able to tell you that this issue would be a lot less stressful if the package been shipped with Bubble wrapping...
We have had a great experience
We have had a great experience working with Artemest was excellent from the moment we first viewed the website through the ordering of our products to the speedy delivery of our goods. Everything was delivered flawlessly. The items are precisely what we needed, and the quality is top-notch. We can't express enough praise for our experience. We purchased tableware by Arcucci Handmade. The product arrived in perfect condition, and the finish and details are gorgeous. We'll be able to bring them back to us every day! We're looking eagerly to shopping with Artemest shortly.
Excellent shopping experience
Excellent shopping experience. Fabiola and Chiara responded to all my inquiries quickly. The vase was well-packed and arrived earlier than I had anticipated.
Thank you
Superior craftsmanship, a fantastic assortment of products, helpful and efficient service, highly efficient and well thought out packing for travel internationally. I could not be happier. Thank you.
A bit disappointing
We were thrilled to receive our lovely bookends made in Italy. They arrived in a solid un-damaged wooden crate, and we thought all would be well. As soon as we took the box off, the bookends were broken, and we threw them out into the garbage. They weren't placed in a manner to be able to withstand international freight transport. They were placed in styrofoam with styrofoam pieces surrounding them. They were too heavy to be packed in this manner. A bit disappointing.
I'll never. ever. Buy from them again.
The "sculpture" sent to me did not look what I had hoped it would be. It is light even though the item was intended to be a "brick," and it was also very dull. Sure, it was shaped precisely identically. However, it was scratched across the ornament. The scratches are not able to be polished out or eliminated. I'll never. Ever. Buy from them again.
Do Not Use
I've had to file an unimportant claim before the European Court of Justice as they refuse to reimburse me for jewelry that appears exactly like the item advertised on their website. They claim they cannot ship items from Italy due to Covid 19 but don't provide any information on their website. I guess they wait until they have received the money before telling you. Additionally, their customer service is prolonged. Do Not Use
It was a total disappointing experience
The item purchased cost $90. The item's quality was estimated to be around $5. The article was delivered in a poor state. The material was cheap and the design was awkward and indeed not chic. It was a totally disappointing experience that was epic in scale.
How long will it take to stop the advertisements while I'm browsing?
The product I purchased to gift my wife, a bowl, is gorgeous, though it is a little smaller than I expected. I gave the bowl a single star because since the middle of November when I purchased the bowl, I've been bombarded with ads for Artemest when I opened my internet browser.
It's January now, and they're still going on incessantly. So the message is clear If you don't are looking to avoid being bombarded by ads by them, avoid their website!
Overall, I'm very pleased
Excellent product, extremely well-made, and delivered on time for the shipping date. The items were very well packaged and well-packed, which is crucial. Overall, I'm very pleased.
I was hoping for a better quality product
I bought this set, "Marble Mortar with Wooden Pestle," and the product description says, "This elegant set is crafted with the utmost care." I didn't find that as the actual case. The item was delivered with a small crack along the inside, and the rounded embellishments were not appropriately shaped. It's okay for what it is and will function as intended; however, it's not as described. I was hoping for a better quality product.
The service and the delivery
I ordered two pieces and one of them was damaged. Your concierge was quick to address my concerns and the designer was able to replace the item in a short time. I've ordered additional items and am extremely pleased with the service and the delivery.
Incredible Craftsman and service
I was worried about purchasing an item from Italy without being able to view it or knowing how to get it through customs in Australia. It was unnecessary to be concerned. The Chess Table was of high quality, and the craftsman did an outstanding job.
It was well packed to ensure that the Table did not get damaged during transit to Australia. Artemest handled all of the customs paperwork. I was also notified via email and text that my item was tracking. It was so easy. Artemest Concierge was also extremely helpful. I appreciate your help. I will use you again.
A beautiful selection
Artemest is a beautiful company. They have a great selection and reasonable shipping costs. They also provide responsive customer service and quick turnaround times. This is a big difference in today's market.
They beat their estimates every time and ship the crate in days. Although I have not ordered large items, this is my experience.