Emma Sleep UK

6 Reviews

6 Reviews on Emma Sleep UK

  1. Masiel Baez
    August 2nd, 2022

    Requesting a refund

    I have spinal issues, and my husband has arthritis in his neck. Unfortunately, the bed has not helped either of us. I got an Emma premium mattress at the end of March.

    I tried the returns portal, but it didn’t work ( I tried five times over three days), So I emailed. I got a reply and was told someone would be in touch.

    I emailed 12 hours later, asking why I had not had a reply. No answer. Now it is over 14 hours. I just checked. No, nothing back from Emma. I want to return the mattress and get a refund. Why is it so difficult?

  2. William Potvin
    July 15th, 2022

    got no response

    They are not able to be reached via telephone. I would like to know the delivery time because we both operate in London and we’ll be able to verify that someone’s at home. Why do you not have a phone number! I have completed a help form twice and got no response… I’ve spent PS1300 and haven’t been able to contact anyone!

  3. John Matos
    July 8th, 2022

    Excellent experience

    Excellent experience. The delivery was fast, only two days. I was impressed by the quality of the mattress. I’ll purchase another mattress within the next couple of weeks. Highly recommended

  4. Danial Taqui
    July 1st, 2022

    The mattress is very comfortable

    The mattress is very comfortable; however, after two months, there’s the persistent scent of latex. The mattress cover has been cleaned and dried for several days, but the smell remains. Since this mattress is used as a spare space, it’s not an issue; however it could discourage me from purchasing another.

  5. Streward Bells
    June 24th, 2022

    The most comfortable mattress

    The most comfortable mattress I’ve purchased. Over the years, I’ve been up lying on my back with an ache in my back and thought it would be the same as lying in my bed. Emma’s mattress suggests that adjusting to a new mattress could require some time. That’s why they offer the 200-night trial. My first night on the Emma mattress was an experience. I fell asleep soundly and awoke up, just like I do sleeping on my stomach. The MASSIVE change is that the back didn’t hurt as much, and it was a great feeling—a fantastic night’s sleep almost every night after. I would highly suggest anyone give Emma’s mattress a shot. What do you have to lose, besides perhaps a few bad nights and back discomfort

  6. Diane Armstrong
    June 14th, 2022

    Poor quality

    I bought an Emma King size mattress from Lidl on the Black Friday sale.

    I noticed that my back made me feel like I was slipping out of bed.

    I didn’t think much of it because I’d never used a memory foam mattress.

    When I was paying attention, I checked the bed slats and spun the mattress, not flipping it.

    My initial sleeping position is now the lower part of My wife’s back.

    She also stated that she was lying down.

    The trial was flawed from the beginning. My side is a dream to sleep on; however, my wife isn’t pleased.

    After contacting Emma, it turned out that the trial period is 100 days with a one-year warranty if purchased through Lidl?.

    (We provided only the limited quantity and sizes that Lidl could buy).

    I’m not suggesting for a second that they weren’t in line with the norm!.

    Also, I’ve measured the mattress at 25cm, and at each end and side, it’s 22cm.

    There’s the 50% discount sale starting today, 13/6/22.

    It’s being returned to Lidl for a complete reimbursement, and I’m headed on my way to John Lewis.

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About Emma Sleep UK

As you're not able to know which mattress is suitable the right one for you until you've tried it for a few minutes, you can try the 'Emma Mattress' for free at home for a period of 200 nights without any hidden charges.

[email protected]
https://www.emma-sleep.co.uk
United Kingdom