16 Reviews
16 Reviews
Rating (1.5)
1 Star
2 Star
3 Star
4 Star
5 Star


Is Wayfair legit?

Wayfair has 16 reviews on 99consumer.com, with an average rating of 1.5 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.

How to reach Wayfair customer care?

You can contact Wayfair customer care via email at [email protected] or by calling them at (866) 263-8325

Where is Wayfair located?

Wayfair is located at address United States.

16 Reviews on Wayfair

  1. Jackie
    2 rating

    Positive customer service but problems with actual order fulfillment

    Nov 23, 2023

    I'm grateful that Wayfair's customer service team is professional and helpful in addressing questions or concerns after ordering. However, it would be ideal if similar attention to service extended across the whole experience - from order fulfillment to final delivery.

    For example, the humidifier I received appeared to be used rather than new-in-box. Several days after placing an order for a sink, I was informed it was canceled without clarity on inventory availability upfront. While returns seem to have a rigid policy, some accommodation is warranted when orders or products fall short.

    I love the Wayfair products and want to be a loyal customer over the long term. I hope the company can match its exceptional service team by improving inventory visibility, quality control, and flexibility when rare but inevitable issues happen. Customers understand that hiccups in the supply chain are the norm nowadays as long as clear communication and problems are made right. With some refinements, I would be delighted to order again soon and frequently.

  2. Ron White
    1 rating

    Terrible customer service

    May 23, 2023

    I bought a King-sized bed but was given an extra twin bed, not just at all, but twice. It turned out that they had an incorrect SKU on their system. Had I not asked them to check the dimensions, I could get the wrong bed three times. If I requested a refund for the time and effort required to eliminate this issue, I received 20% off, only to discover that the bed was available at that same price from the beginning of the next day. They have terrible customer service.

  3. Phyllis Chopelas
    1 rating

    Look dirty

    May 22, 2023

    I bought napkins for just $40. They were super cute online and neat. They look dirty. We asked for a reimbursement, and they demanded $33 to mail these napkins to me. The experience was disappointing as I'm unsure if I got the items described. I would have liked to lookelookther reviews about Wayfair before making the purchase. Recommend anyone to move your company to another place.

  4. Alice Marshall
    1 rating

    Not responsible for third-party delivery

    May 20, 2023

    I required a delivery on an undetermined date. This was the time my lease was about to begin. Wayfair verified via phone that it could be possible. Their website indicates 30 days on hold. If FedEx abruptly delivered my products, Wayfair customer service declared they couldn't assist and that I must immediately talk to FedEx about returning them to the store by the required date. The result was that FedEx does not hold the things for ten days, and the item will be returned and charged to the consumer. Wayfair just dropped me off and informed me that they're not responsible for third-party delivery. Don't build, you not buy from them?

  5. Paul Kang
    1 rating

    The worst experience

    Apr 25, 2023

    I've ordered thousands of goods from various online retailers, especially Amazon. It marks the first occasion that I had the opportunity to try Wayfair. I called over 20 items worth money in just a few days to purchase a brand-new house. It was by far the worst experience online I've ever encountered, from start to finish. Insincere, indifferent, blame me for not having noticed that the item I purchased wasn't stated to be compatible with another thing I bought and should have been aware of. Shipping charges are charged for the return. It's awe-inspiring that they've not addressed these issues in time. Contrast this with Amazon, which is a satisfying resolution; customer service is always on the right side. Feels like 2001-level service. It's likely to fail, IMHO.

  6. Michael Incardone
    1 rating

    The item were unavailable

    Apr 23, 2023

    My worst experience to date. The worst experience I've had. I purchased a Livingroom set showing an estimated delivery date of April 8. Still, the delivery date changed to the 9th, and I was told on September 8 that if the item were unavailable, it's best to be stated on the website instead o displaying incorrect crucial information to take the cash. It was the first and last time I would never order from them again.

  7. Juan Torres
    1 rating

    The company has a deceitful approach

    Apr 22, 2023

    The company has a deceitful approach to its pricing. It also covers up errors by lying. I bought a mattress at a great price. After a few days, they had to cancel my purchase, and they sent an email that stated they had withdrawn it at my request. I did not ask for the cancellation. I checked online and discovered the product was still on the shelves. However, it wasn't 3xs more expensive. I called customer support, and they said it resulted from a pricing mistake and that they'd noted the error in my correspondence. I informed them this wasn't true and gave them an email copy. I demanded that they honor the price advertised. It was explained that errors can affect the description or make modifications that aren't implemented. They told me that reputable businesses respect their costs and make them correct for subsequent purchases. It was the first time and will be the last I've tried buying from this website.

  8. Alexa Parra
    1 rating

    It was damaged

    Apr 20, 2023

    I bought a dining set, but it's been over a month since I purchased the dining table since it was damaged two times. If you're looking to pay more for goods and receive damaged ones, continue buying products from Wayfair. It was the last purchase from them.

  9. Stephanie Hernandez
    1 rating

    Wayfair is a fraud

    Apr 10, 2023

    We've bought some items at Wayfair that were charged to their credit card. The goods were shipped damaged, and they list items, but they offer no solutions and charge you for the day on their credit card dispute. Whenever there's a problem, they hand it over to the "Resolution Management Team," which signifies that they cannot resolve the Betfair doesn't sell anything since all product descriptions come from third-party drop shipping. Wayfair is a fraud; therefore stay clear of them.

  10. Brett Hissam
    1 rating

    Wayfair ships defective and hazardous products

    Jan 13, 2023

    Wayfair ships defective and hazardous products. After having reported the issue and seeking a refund, they charged us $100 because we were required to unpack the box. The idea is to give $100 to the company to return the $#*!ty products to safeguard my family. Daylight Robbery! I wish we had a mechanism by which these companies could be held accountable for their conduct. The stealing of money from the public promotes the convenience of e-commerce. I talked to the supervisor EVA. She stated she believed that "the product is not defective or hazardous. It just doesn't suit my needs."

  11. Larry Steidle
    4 rating

    I've been using it for over more than a decade and will continue to use

    Aug 2, 2022

    I'm a professional who decorates for television shows and films and utilizes Wayfair frequently. When their packages with a defect, Wayfair always steps up to fix the issue.

    They will be the ones I continue to use since they can access many things. Also, there is a professional assistance line that I can access... which for me is an essential factor in the business.

  12. Trista Speth
    1 rating

    Made a mistake

    Jul 15, 2022

    A stock image of five bedspreads with patterns on their website shows them sideways instead of bottom to top, meaning that when the bedspread is correctly placed on the bed, the way appears different from the image. This was done to promote them due to a mistake made by mfg.

    They were notified that they had made a mistake, but there was no correction of the photos. I'm planning to take them over to the FTC for misleading advertising.

  13. Debra Rausch
    1 rating

    I am very disappointed with this transaction and the response

    Jul 8, 2022

    I found a portable open box hot tub for sale at a fantastic price. I called and spoke with an employee in the morning and then placed an order, then yelled at night to discuss the order as it was not showing as on hold. Rep assured me that this was not happening until the order was able to be completed. The following day, I received an email stating that my order had been returned and canceled.

    I talked to an online Rep who informed me it was not in stock. Since it was an open box, I'm guessing they cannot offer a replacement. I am very disappointed, and the discount of 10% is not helping. I should have been able to let me know when I placed my order or by talking to the Rep.; I am very disappointed with this transaction and the response.

  14. Gustavo Macgrew
    5 rating

    Thanks Wayfair for the easy experience

    Jun 25, 2022

    In a world full of delays, Wayfair is a blessing! Their selection of furniture is fantastic as well. I was looking at the boucle couch of another firm, and after buying, the delivery date kept moving. I could locate the boucle couch on Wayfair that was larger and prettier.

    It was also a more affordable price. I instantly canceled my previous company. My Wayfair sofa was delivered the following day following my purchase. I spent the extra $10 to give it to my home, which was easy! I want to thank Wayfair for the easy experience and the stunning boucle sofa I have always wanted!

  15. Vuyie Piyo
    1 rating

    Unpleasing experience

    May 14, 2022

    Wayfair patio furniture was a great place to shop for. I spent hours browsing the site. Nearly $1750 later, I had to re-arrange my schedule twice as their shipping date changed. This meant that my installation date also changed.

    Then I find out that FedEx must leave the boxes outside my condo. I must bring in three packages that weigh 50-75 lbs each. Wayfair will not allow furniture to be brought inside a home that weighs more than 150 lbs. This little detail would be helpful. Wayfair should make its delivery policy clearer on its website.

    Unfortunately, Wayfair's reviews are not as extensive as they claim on their website. I was wasting way too much time on absolutely nothing. They were "gracious" enough not to charge me a return fee. It was only a one-time fee waiver. It was so thoughtful.

    Wayfair will not have to worry about me returning products in the future. I have no intention of ordering again from them.

  16. Bruce
    1 rating


    Apr 22, 2022

    I ordered a piece of furniture, and they put a hold on it for a few more days. I called them to find out what was happening. They said they would release the handle and that it would be delivered. They canceled my order within 5 minutes. I spoke to a customer service representative who informed me that they had found an error in the pricing and withdrew it.

    However, they said they would release the hold and deliver it. THE CUSTOMER SERVICE REPRESENTATIVE WAS VERY RUDE when I tried to figure this all out. Everything was new to me as a customer for the first time. They eventually disconnected me. These guys will never be my business partners again.

Write a review on Wayfair

Your email address will not be published. Required fields are marked *

Do you own Wayfair?

Customer reviews are a powerful tool for building trust and loyalty. Claim your profile to become a verified business owner.

About Wayfair

Wayfair is a global headquarters and an extensive network of logistics hubs and customer service centers. We’re here to create that feeling of home for everyone, anywhere.

(866) 263-8325
United States