(3.2)
Q&A
Is OfficeChairs USA legit?
OfficeChairs USA has 12 reviews on 99consumer.com, with an average rating of 3.2 out of 5. This indicates that most consumers are satisfied with their business interactions and dealing. Therefore, feel free considering purchases or engagements with the business.
How to reach OfficeChairs USA customer care?
You can contact OfficeChairs USA customer care via email at [email protected] or by calling them at 8883554999
Where is OfficeChairs USA located?
OfficeChairs USA is located at address 524 Park Ave, Portsmouth, RI 02871, USA.
Delivery of Worn Out Chair Completes Frustrating Order Experience
I eagerly anticipated my new chair's arrival after placing the order and waiting more than one month for delivery. Unfortunately, when the chair finally arrived, I was shocked to find a used and damaged product in the box - not the pristine new item I had paid for. There was visible tearing on the wheels, stains on the upholstery, greasy fingerprints on some components, and no assembly instructions included. This was highly disappointing after waiting over a month to receive a chair that appeared to have been used and was missing information.
I have reached out to request return details and a refund but have not received the pieces after a week. While tremendously frustrating, given the state of the product and the long wait, I hope we can come to a reasonable resolution. I still would be interested in purchasing one of these chairs if the quality and condition issues can be addressed, as the chair itself seems nice when intact. However, at this point, the experience has led to dissatisfaction. I hope I will get a prompt response regarding my return request to reach an acceptable outcome. Implementing quality control and communicating with customers could help avoid frustrating situations.
It was a great time
Tyler was accommodating in the purchase. He informed me of every stage of the process, from the delivery of my Amplify chair. It was a great time.
Not the correct size
The desk I received was not the correct size. The right size is currently being ordered. The customer service has been excellent; however, based on the results, I still do not have a desk meeting my requirements. If I had ordered through Amazon, the desk would have been in operation three weeks ago. Nom is waiting another month for the back order desk to be delivered.
I was not aware or informed
The chair wasn't the one I was expecting. I was tempted to exchange it. However, I was not permitted to. I was not aware or informed of the fact that it could not be returned at the time I placed an order for it. If I were told I could not bear the price of a $500.00 chair, I'd choose a different brand.
A poor procedure for an expensive product
I placed an order for a chair on 9/2. It's today, 10/3, and I'm waiting for my chair. However, it wasn't delivered. The chair was born without a signature delivery, which is a poor procedure for an expensive product. It's unclear what transpired regarding FedEx. Service from the customer has been excellent, but it is a bit slow, and it isn't easy to follow the order status.
Assembly was very straightforward, with no issues. I highly recommend it!
I had a great experience ordering from OfficeChairs USA. The customer service was top-notch, and they helped me through the entire process. David S and Bella were excellent and submitted a change to my order without any hassle. The chair arrived on time and in perfect shape. Assembly was very straightforward, with no issues. I highly recommend it!
Great experience
Great experience. I was a bit anxious about placing an order online but unable to view and feel the chair I bought. Great fabric choices. I am delighted with the look of my lobby at home today!
I am very disappointed of the entire experience
I was given an error part of the left armrest for replacement. I contacted the parts department, and the person I spoke with was unhelpful and rude. I think she was unsure of what she was talking about. She ended up sending the wrong item.
She could do with more instruction in customer service and her general job. The wait was for a month for the new component to be delivered by mail. It took another week to arrive because it was the wrong part. Overall, I am very disappointed with the entire experience. I paid $900+ for the chair.
The tracking was not working
My order tracking data wasn't added to my online account. I sent a message to the company, but I did not get a reply at the time I requested. The next day I received a telephone call to explain why the tracking was not working. The chair arrived on the date and time. I'm content to have a seat.
My chair was damaged when it arrived
My chair was damaged when it arrived. Office chairs quickly handled an warranty request and shipped an entirely new chair which was amazing. However, the seat was not assembled and I was given no instruction and I was unable to connect my seat.
Extremely happy with my purchase
I am thrilled with my purchase. The seat is very comfortable, and the back provides support ..... There's also a 12-year warranty on the cylinder. That's awesome!
Oustanding: fast, friendly, informative, kind
Tyler, a customer service representative, was my contact. Tyler was very supportive and helpful in my case. My chair arrived with some damage. Tyler quickly informed me what I should do and how to resolve the problem. He provided me with an order number, photos of the damage, and a place to send them to. The entire process was easy and painless.
I will continue to buy Office Chairs USA products because of the customer support. We received a reply within a few days from the manufacturer to request a replacement. This customer service is exceptional and makes me feel great.