OfficeChairs USA

11 Reviews
Rating (3.5)
1 Star
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11 Reviews on OfficeChairs USA

  1. Craig Asaff
    May 23, 2023

    It was a great time

    Tyler was accommodating in the purchase. He informed me of every stage of the process, from the delivery of my Amplify chair. It was a great time.

  2. Andre Carvalho
    Apr 25, 2023

    Not the correct size

    The desk I received was not the correct size. The right size is currently being ordered. The customer service has been excellent; however, based on the results, I still do not have a desk meeting my requirements. If I had ordered through Amazon, the desk would have been in operation three weeks ago. Nom is waiting another month for the back order desk to be delivered.

  3. Sarah Kimberly
    Apr 23, 2023

    I was not aware or informed

    The chair wasn't the one I was expecting. I was tempted to exchange it. However, I was not permitted to. I was not aware or informed of the fact that it could not be returned at the time I placed an order for it. If I were told I could not bear the price of a $500.00 chair, I'd choose a different brand.

  4. Kennedy Jaron
    Apr 10, 2023

    A poor procedure for an expensive product

    I placed an order for a chair on 9/2. It's today, 10/3, and I'm waiting for my chair. However, it wasn't delivered. The chair was born without a signature delivery, which is a poor procedure for an expensive product. It's unclear what transpired regarding FedEx. Service from the customer has been excellent, but it is a bit slow, and it isn't easy to follow the order status.

  5. Geraldine Alonso
    Jan 13, 2023

    Assembly was very straightforward, with no issues. I highly recommend it!

    I had a great experience ordering from OfficeChairs USA. The customer service was top-notch, and they helped me through the entire process. David S and Bella were excellent and submitted a change to my order without any hassle. The chair arrived on time and in perfect shape. Assembly was very straightforward, with no issues. I highly recommend it!

  6. Kate Glenn
    Aug 2, 2022

    Great experience

    Great experience. I was a bit anxious about placing an order online but unable to view and feel the chair I bought. Great fabric choices. I am delighted with the look of my lobby at home today!

  7. Gail Griffard
    Jul 15, 2022

    I am very disappointed of the entire experience

    I was given an error part of the left armrest for replacement. I contacted the parts department, and the person I spoke with was unhelpful and rude. I think she was unsure of what she was talking about. She ended up sending the wrong item.

    She could do with more instruction in customer service and her general job. The wait was for a month for the new component to be delivered by mail. It took another week to arrive because it was the wrong part. Overall, I am very disappointed with the entire experience. I paid $900+ for the chair.

  8. David F Jenkins
    Jul 8, 2022

    The tracking was not working

    My order tracking data wasn't added to my online account. I sent a message to the company, but I did not get a reply at the time I requested. The next day I received a telephone call to explain why the tracking was not working. The chair arrived on the date and time. I'm content to have a seat.

  9. Mike Kabbara
    Jun 25, 2022

    My chair was damaged when it arrived

    My chair was damaged when it arrived. Office chairs quickly handled an warranty request and shipped an entirely new chair which was amazing. However, the seat was not assembled and I was given no instruction and I was unable to connect my seat.

  10. Rita Carlson
    May 14, 2022

    Extremely happy with my purchase

    I am thrilled with my purchase. The seat is very comfortable, and the back provides support ..... There's also a 12-year warranty on the cylinder. That's awesome!

  11. Jimmy
    Apr 22, 2022

    Oustanding: fast, friendly, informative, kind

    Tyler, a customer service representative, was my contact. Tyler was very supportive and helpful in my case. My chair arrived with some damage. Tyler quickly informed me what I should do and how to resolve the problem. He provided me with an order number, photos of the damage, and a place to send them to. The entire process was easy and painless.

    I will continue to buy Office Chairs USA products because of the customer support. We received a reply within a few days from the manufacturer to request a replacement. This customer service is exceptional and makes me feel great.

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About OfficeChairs USA

Office chairs the USA, Sheehan's Office Interiors' e-commerce division, is called OfficeChairs USA. Our company was established in 1978 and is still the largest retailer of quality contract furniture in Southeastern New England. We are the only Knoll and Kimball dealer in Rhode Island and continue serving daily the largest Fortune 500 companies in the area. We can ship, install, and design furniture in all 48 states. office chairs in the USA, a web-based specialty provider of office furniture and seating at a mid-range price, are proud to offer this service. Our site does not sell products with weak warranties or poor build quality. Although you can find cheaper alternatives, it is possible to find better quality office furniture and seating. Our 45-day return policy allows for easy returns. This comes from people who know their stuff. Dynamic pricing metrics will ensure that you get the best price possible. Office chairs in the USA can tap into the expertise of the contract division for their design talent, product sourcing, and product knowledge. This includes our mutually-shared design and customer service teams. Office chairs in the USA, like our parent company, have the resources to respond quickly to your inquiry. We will ship any product directly to you within the specified time frames (on each product page). Our team is ready to help you with any project, no matter how simple or complex. Do you need a sample of a fabric? Do you need a floor plan? Need a quote? Do you need a PO? We do this every day.

524 Park Ave, Portsmouth, RI 02871, USA