54 Reviews
54 Reviews
Rating (3.1)
1 Star
2 Star
3 Star
4 Star
5 Star

54 Reviews on Web.com

  1. Sevin Ceviker
    4 rating
    Aug 4, 2023

    Web.com resolved all my issue

    I faced some issues with my e-commerce site during the initial weeks post-launch. Despite multiple calls and follow-ups, I wasn't getting the needed information. However, Amber P stepped in and made a significant difference. She was efficient and patient and guided me effectively to get my website up and running.

  2. Klara Albert
    5 rating
    May 25, 2023

    Web.com was incredibly supportive

    I had no prior knowledge about setting up a website, but the team at Web.com was incredibly supportive. They were always ready to help, kept their promises about callbacks, and regularly checked in to ensure everything was going according to plan.

  3. Marisa Grasso
    5 rating
    May 23, 2023

    Best support staff!

    I recently resumed my animation project after a hiatus, which was made possible by the exceptional support staff at Web.com. Reliable support is crucial for any business, and Web.com certainly has the best. Special thanks to Rachel!

  4. William Preston
    1 rating
    Apr 28, 2023

    Web is harmful web hosting and domain registration website

    My experience with Web.com was more of a hindrance than a help. They often made mistakes and provided incorrect advice, which led to misinformation. I spent much time rectifying these issues while setting up my website.

  5. Kath Barbuti
    1 rating
    Apr 27, 2023

    Disappointing experience with web staff

    I had a frustrating experience with a customer service representative named John. I was trying to understand why an SSL certificate for one of my accounts didn't renew automatically, but John couldn't explain. When I attempted to discuss other issues with my accounts, he abruptly ended the conversation by hanging up on me. His inability to resolve the situation was very disappointing.

  6. Sholom Fried
    2 rating
    Apr 26, 2023

    They are seriously slow and unreliable.

    We were granted a domain and paid for it, but they failed to take it on for the next 12 days, and the domain name shows"unpaid," even though it was twelve days ago. We cannot launch our site and suffer losses in income because of it. It's slow and unreliable.

  7. Emmers Carlson
    5 rating
    Apr 11, 2023

    The support representative

    The support representative I spoke to helped me establish my account once more. His understanding of the procedure to develop and rerun my website was outstanding. Thanks for the help. His Name Productions would like to acknowledge web.com and their agent, who assisted us around 4:00 p.m. Pacific Standard Time

  8. Pam Lynott
    1 rating
    Feb 6, 2023

    Extremely poor website and custmers' services.

    I don't ever write a negative review; I never write bad reviews. However, web.com does not deserve good reviews. Positive reviews aren't honest. Customer service is terrible; the website isn't appealing better to do it yourself! If you're not sure what to do, make sure you invest more in your site! For an inferior website and customer service, I must pay PS250 and PS30 per month. I am also constantly stress about my website.

  9. Susan Whitford
    1 rating
    Feb 5, 2023

    The worst experience online I've ever had... horrible, terrible service.

    I'm searching for a hosting provider to move into... the worst experience online I've ever had... horrible, terrible service. I've worked with register.com for over ten years. When Web.com purchased the company, it was a downhill slide... All they're trying to sell you are more, and they are not willing to help in any way... They make mistakes, and your website suffers the consequences of being taken off the line... that's a lot of stress that you shouldn't be thinking about your site every day to check it over to monitor it to ensure your hosting provider doesn't hurt you over again.

  10. Wayne Eier
    1 rating
    Feb 5, 2023

    Beware of buyers

    For years, it used service, but nothing special. They planned to create an updated website. They shut down my online store and created a fake site. I was shut in a bind. It was not helpful. I tried to cancel, but they continued to convince me about something. They were not willing to solve my issue. Beware of buyers.

  11. Charles Buckner
    1 rating
    Feb 3, 2023

    Beware the buyer

    For years, it used sand service, but not great. They planned to create an up-to-date website. They shut down my website store and then made a fake website. I was shut in a bind. This was not helpful. Then I tried to cancel, and they continued to try to make me buy something. Not keen on resolving my issue. Beware the buyer.

  12. Robert Gower
    5 rating
    Feb 1, 2023

    She was highly knowledgeable

    The interaction I had today with the specific representative was friendly and cordial. She was highly knowledgeable. Ten years ago. At the time, the company offered more efficient customer service. That's why I was with the company for at minimum 15 years. I've decided to quit because I did not receive responses to the questions I had or was forced to pay an additional fee to obtain answers to two questions that are fundamental. I would like to see this improve for the customers moving forward.

  13. Michelle Swensen
    5 rating
    Jan 30, 2023

    I called to discuss an issue with my computer

    I called to discuss an issue with my computer. Christian from the Modifications Team spent time identifying the problem's cause. He was professional, patient, and polite. He guided me through the troubleshooting techniques, and when he had to try something, he informed me that each time the phone would ring silently; however, he was in contact.

  14. Ray Bartlett
    1 rating
    Jan 29, 2023

    Your advertisements are not providing the whole truth

    Your advertisements are not providing the whole truth. You claim that the building of the website is accessible, but then you charge an amount when we move through the process. I realize the fee is due for something to be paid shortly. You asked for more money soon, and I don't know what you are asking for. There is an inequity.

  15. Jim Donnelly
    1 rating
    Jan 26, 2023

    I signed up at web.com to test their site builder platform

    I signed up at web.com to test their site builder platform, but it wasn't the platform I was hoping for; I left to find a charge of $55.35 two weeks later on my credit card. The customer service wasn't interested in solving the issue

  16. Fred Lawrence
    3 rating
    Jan 23, 2023

    I'd like to have someone help me... That's it.

    I've been trying to link my (.com), which I just purchased, to my custom-built website for a few days. (every item I buy, and my consultants helped me create a (web word), but I'm unsure how to go about it. I'd like to have someone help me... That's it.

  17. Arlton Baird
    5 rating
    Jan 21, 2023

    Thank Tyler and Erin on Web.com for helping me follow my dream

    Thank Tyler and Erin on Web.com for helping me follow my dream. They were both extremely attentive and took note of what I had to say, and were able to comprehend the goals I wanted to achieve. They guided me through the entire process and explained it to me in a manner I could understand. Two of your employees are perfect with Tyler Erin and Tyler Erin, and after having a conversation with Erin and Tyler, I was confident that I made the right choice by selecting Web.com. I could not ask for more excellent customer service.

  18. Raymond Weigold
    1 rating
    Jan 19, 2023


    It's been nearly an entire year, and I am completely exhausted. Web.com did not give me a viable website. Their designers weren't creative and could not develop anything other than those templates for websites that are cookie cutters and required me to complete everything for them. I'll be switching to another web hosting provider shortly after my contract ends—a VERY DISSATISFIED CUSTOMER.

  19. Stanislav Shin
    1 rating
    Jan 17, 2023

    This company worthy of ZERO rating

    This company is worthy of ZERO rating, as they provide me with inferior customer service. I called three times over three days to have my old email account active and remove my previous company profile on Facebook. Every time I contact the person I speak to makes it more difficult and complex, but so far, my mail isn't opening, and when I get them to request my money, they deny it to speak with the supervisor. It was my error to pick this company.

  20. Nancy Libengood
    5 rating
    Jan 17, 2023

    Jonalyn was friendly, knowledgeable, skilled, patient, and patient.

    Jonalyn was friendly, knowledgeable, skilled, patient, and patient. She spent the time ensuring that each aspect I had to do with the SSL Certificate and Email setting up was executed efficiently and thoroughly. She was the first representative at Web.com who assisted me from I signed up with Web.com for domain hosting and website builder tools.

  21. Lauren Juarbe
    1 rating
    Jan 15, 2023

    The first month I found it somewhat confusing

    The first month I found it somewhat confusing, but I like this website and wanted to provide feedback or know expreciselyhat month I'll be paying. DIt doesn't provide information on the cost of each month. Please get in touch with me and inform me of *******440 Ralph Amaya. I'd appreciate it to email me before deciding to cancel...

  22. Sammy Gergis
    1 rating
    Jan 14, 2023

    Be careful and don't do any involvement with the money!

    I made the mistake of involving the company for only a short period. I paid them four figures to help me with my company's website. When I got an email from them, I was told how little help I would receive. I emailed them to end our contract five hours after I paid them. They told me they've started working and have refused to pay back the amount until now. Be careful and don't do any involvement with the money! I am currently in court trying to recover my money.

  23. Michael Waters
    4 rating
    Jan 11, 2023

    Great! I'm just beginning to learn

    Great! I'm just beginning to learn. There was a problem with including an extra e in my email address and then placing the name on the credit card instead of the word I have on it. I was able to get assistance with my email, and I'll seek help with the name issues later in the day when I can spare time. I couldn't locate the option to change my website, but they did help me. So far, so good! I'm sure I'm enjoying it.

  24. Andy Consolo
    2 rating
    Jan 9, 2023

    Be on guard with the cost of billing

    Be on guard with the cost of billing. Once, they invoiced me for services that I did not need. After repeatedly informing the company of their mistake, they redirected my concerns toward their Finance department, whom I couldn't speak to directly. They responded via email within a few days with a typical "refund denied" response, without explanation and with no opportunity to dispute

  25. Thomas Kelso
    5 rating
    Jan 8, 2023

    Dave C. Gave me excellent assistance

    Dave C. Gave me excellent assistance. He was patient and knowledgeable and could work hard to resolve my issues. And they've all been solved! Whatever the magnitude of the problem, it was always reassuring and convinced that there was an answer. I was very grateful for the time and care he paid me and my new website. I love my website today, and it's all due to Dave C. I would like to cry as it's finally functioning exactly how I intended it to, and it is looking how I had hoped it would. Thank you, Dave C, for x10,000. You have changed everything.

  26. Hollis Ambrose
    5 rating
    Jan 5, 2023


    I couldn't figure out how to get the published and prepared website connected to the internet. After making a call and talking to a skilled technician, They were able to explain the steps and modify the settings in the app to ensure that the web recognizes the website. Thanks!

  27. Alexander Wenger
    1 rating
    Jan 2, 2023


    The charge was more than $400! I IGNORED DETAIL ABOUT HOW THE SITE WAS SUPPOSED TO BE LAID OUT! STAY FAR AWAY FROM THESE CROOKS! The person will lie to you and claim that the card won't be charged, but he will...

  28. Brent Titus
    1 rating
    Jan 2, 2023

    Beware of the buyer!

    We have been customers for over 15 years. We recently canceled services before the annual renewal (yet they charged us) and could not receive credit or a refund. I remember the mid-2000s in the early 2000s when Will Danbury, a resident of Danbury, CT, started this business. He was a strong supporter initially and paid them in advance for every renewal. Auto-renewal practice with a strict NO REFUND policy isn't a good idea for a business. We made it easy for web.com to get our monthly and yearly money. However, when it was time to end our relationship, they left us with a bill for services to be used in the future that we had cancecanceled business practices, guys! Get much better! Beware of the buyer!

  29. Robert Oliger
    1 rating
    Dec 30, 2022

    Poor service

    I am highly dissatisfied and angry with web.com. Poor service. Yesterday and today, I spoke to 20 people on web.com and Network Solutions. It was a blur between calls. The help desks at multiple locations did not know what the other might do. The wait time (3 times ) was longer than 10 minutes. Everyone was "happy" and said they could assist me. However, I believe that no one cared. It seems that Web.com was extremely happy to keep me transferred to the point that I could "go away." Accomplished!

  30. Susan Cukr
    5 rating
    Dec 28, 2022

    Your Customer Support Representative Lady was beneficial

    Your Customer Support Representative Lady was beneficial. I could not log in using Web.com, and she provided me another URL, myaccount.Web.com, that could recognize my account. Lady also addressed my concerns regarding My DNS Records and name servers. She was accommodating when explaining the meaning of these records.

  31. Grace Madia
    5 rating
    Dec 26, 2022

    The Web.com Modifications Team is excellently

    The Web.com Modifications Team is excellently moving my data from the Web.com Legacy Platform to the new Web.com Future Platform. The migration process has allowed me to boost the number of my public service offerings in appreciation. The most recent assistant, Ryuju Y., did a fantastic job on MOD -*******. I appreciate your support

  32. Susan Wirostek
    4 rating
    Dec 24, 2022

    I believe this process has been quick

    I believe this process has been quick. You sign up, and then you're talking to an artist. They will provide you with the list of things you'll need to be prepared for. I don't believe it's an issue of individual choice but rather the way they would like it to be done. The two colleagues I've had the pleasure of working with have been excellent—wealthy and Teresa, excellent job.

  33. Nikuze Kanyana
    5 rating
    Dec 22, 2022

    Excellent Chris understood my requirements immediately

    Excellent Chris understood my requirements immediately, provided me with helpful SEO suggestions, and even recommended the SEO Backlinks I bought. Also, my meeting with Katie was a success. Both were friendly and genuinely committed to helping me achieve my goals.

  34. Michael Chauvin
    4 rating
    Dec 17, 2022

    I'm satisfied with the service

    I'm satisfied with the service I received. Excellent energy and excellent customer service abilities. It's unclear what the reason is for the charge to come off, but I'm confident that it will happen because the person who helped me feel secure that had done all they could to assist me with the issue.

  35. Manding Quintos
    1 rating
    Dec 16, 2022

    The marketing didn't perform for me.

    I decided to sign up for a 3- month campaign for marketing. The three months were paid in advance, and they cut the set-up fee to 250. After three months were completed, they charged 1000 dollars per month. They claimed they had recorded messages telling me I needed to call them to end the costs. I am out of 2k. It left a bad taste in my mouth. The marketing didn't perform for me.

  36. Terina Nelson
    1 rating
    Dec 13, 2022

    Customer service is terrible

    Customer service is terrible. They'll take your money and only half -$#*! Make good on their promises. When you make a complaint, no one will listen. I've had to ask them to forward my call to someone who cares. Customer service is terrible, as they're not an excellent company. The SEO department is inadequate, and tech support might even be absent. However, the accounting/billing staff are great. They never failed to get the $100 per month from my account. I recommend anyone who cares about their business's online presence to look for a new web hosting service.

  37. Abid Alam
    1 rating
    Dec 12, 2022


    Emails: I informed them that the transfer wouldn't affect email, but they were down for two days, affecting my business—four different explanations from various representatives. A website is not yet up. I paid for a service for someone to connect to my computer to repair the program but was told that the fee I paid did not cover the repairs I required. NOT A HAPPY CUSTOMER SO FAR.

  38. Lorfy Delgado
    1 rating
    Dec 9, 2022

    The most awful company

    The awful company I've ever had to deal with. I have tried to change your domain's address and get an updated logo, but it never happened. If you don't like being on hold for more than an hour, you'll be a fan of this company. I h

  39. Joseph Fobay
    5 rating
    Dec 6, 2022

    She was pleasant for me to collaborate with. Kudos to your staff!

    I was unable to access my account to edit my page. I contacted support via WEb.com, and the support rep guided me through the process. It was simple, effective, and straightforward. The support rep was there until I could access my site. She knew what I needed to do and didn't have to research the instructions in a book (like many support personnel). She was pleasant for me to collaborate with. Kudos to your staff!

  40. Richard Cunha
    1 rating
    Dec 1, 2022

    The customer support is poor

    The customer support is poor. They are unwilling to accept responsibility for their products. Two months into the project, I spent numerous hours trying to fix unexpected glitches. We had to contact external IT professionals regarding THEIR security certificate expiration, which shut the site offline. Lee at customer service dropped a call as he tried to figure out the issue. The insanity of this customer service is astonishing. I will move the site to a more secure platform.

  41. Dawn Farrington
    5 rating
    Sep 6, 2022

    The transaction was completed without issue

    The transaction was completed without issue. However, my subsequent attempt at transferring the Domain from my Domain to you and the second one costing $31.+ is an issue. I utilized this same card for both of the attempts, and the first one was successful, but the second one resulted in an email from you asking me to contact CS. I tried to call CS but was not able to get an answer.

  42. Joseph Oliverio
    5 rating
    Sep 5, 2022

    I am extremely satisfied

    I am delighted with the assistance from the fantastic helpdesk at Web.com. Today, I had the pleasure of working with Mary, who was terrific. She was very professional and extremely polite. She was not just able to assist in resolving the problem I asked about but also offered additional assistance for a problem I faced that I didn't know about! THANKS, MARY! Thank you, Web.com!

  43. Thomas A. Jacobsen
    5 rating
    Sep 2, 2022

    Thank you for helping me

    Thank you for helping me. The representative was knowledgeable, gave precise in his responses, and was able to understand my concerns. He also offered me solutions, after which, at the close of the phone call was able to redirect me to another department to help me further. Thank thank you for your assistance.

  44. Douglas Skoyles
    5 rating
    Sep 2, 2022

    Sudden was awe-inspiring!

    Sudden was awe-inspiring! I had a list of questions regarding various aspects of creating a site. She patiently helped me and ensured that I understood the function of every feature. She even researched how I could convert my video on my iPhone to a URL for me to upload to my site. Thank you, Sudden! Kindness is a big way to retain customers.

  45. Stephanie Ragusky
    5 rating
    Aug 29, 2022

    Dave was a fantastic

    Dave was fantastic. One of the things he accomplished was resolving my access issues so I could send my request. The request I submitted with four PDFs was approved instantly. He then incorporated my modifications and provided me with his opinion on how the presentation should be. Very patient and understanding of my needs. Good job.

  46. James Maiorano
    5 rating
    Aug 25, 2022

    Web.com is doing a fantastic job

    Web.com is doing a fantastic job on the modifications I request for my site. They can make the changes quickly and efficiently, with only a few steps once I've given them the initial directions. I recommend them to anybody looking to keep their website in good shape.

  47. John Meksa
    5 rating
    Aug 23, 2022

    The hosting is in line with the latest standards for security and servers

    I've hosted and emailed through Web.com for a long time. It was so long that my account was classified as an old account. Adrian did an excellent job explaining the possibilities of upgrades and the associated costs. He also guided me through the process of converting my domain service. He also ensured that everything was accessible in a bundle. Transfers and conversions are being planned as I write this. I will be back in touch when everything is transferred to the new service. Except for the cost of site lock fees and labor charges for transfers, the price I pay annually to host and manage email has remained pretty similar to the amount I was paying for the previous service. The hosting is in line with the latest standards for security and servers.

  48. Amanda Morrison
    5 rating
    Aug 17, 2022

    The Web.com Service Agent

    Web.com Service Agent Web.com Service Agent not only responded to my particular question but was able to secure my Joint Ministry Website Domain Name for the next six years (Merzwebsite.com) through 2028. In addition, my Web.com Service Agent secured my business listing, SSL Certificate, and website builder for next year until 2023.

  49. Jerry Johnson
    5 rating
    Jul 26, 2022

    I am pleased that my website is on Web.Com!

    I was required to update my website to Web.com. I made numerous changes, and I was sure I needed help.

    I contacted them, and they connected me with a wonderful person known as Kary. She was able to handle my changes with the professionalism she is.

    She was able to make the changes she suggested, then helped me with any problems I might have. I am pleased that my website is on Web.Com!

  50. Tony Chapman
    2 rating
    Jul 16, 2022

    Customer service at this company is horrible.

    Customer service at this company is horrible. We have three websites that they own. They make it almost impossible to reach the person in their modification department. The phone number on their modification page doesn't give you the option of contacting the department.

    I recently spent 90 minutes on hold and was transferred three times. The third transfer was the last to drop my call. I recently made an amendment request and stated that I required someone to contact me to talk about it. I received an email stating that my modification was approved? I haven't heard back from anyone.

  51. Robert Merrifield
    5 rating
    Jul 9, 2022

    I had a wonderful encounter working Nina

    I had an excellent encounter working with Nina on a Project on the web. Command Nina was a great help and accommodating to the McCaughrin Maritime needs. Thank You, Nina.

  52. David Dunsmore
    1 rating
    Jul 5, 2022


    DO NOT USE THIS COMPANY! If there were an 0 for negative, Web.com would get it. I'm considering filing a class-action lawsuit to recover what you've caused our company, and I'm sure there are others who have suffered the same in the last two months. It has been my customer for more than three years, and have never experienced issues with billing like I'm currently experiencing. I have automated monthly payments, however in the past two months, WEB.COM has DELETED my hosting account and has shut down my site with no notice and no email. Anything. Their reason? It's an isolated instance! Bull! Then I must wait for f-4 days before speaking with someone other than the customer service offshore team. They will make a hand payment to return my site. UNACCEPTABLE. The small non-profit we work for should receive the same amount of respect as Web.com for having a working website all the time to bring in customers. There's no excuse to be the kind of business that you've become...sorry and unapologetic and operationally incompetent with untrained front-line employees.

  53. Eduard Mato
    5 rating
    May 20, 2022

    Excellent customer service skills

    Curt was very helpful in helping me with my Simple SSL Security Certificate. Curt was the first person to walk me through each step of getting this done.

    I called web.com three times, trying to complete the process. He is an asset to your company because of his excellent customer service skills.

  54. Donald L. Vasicek
    4 rating
    May 5, 2022

    Expect to use more services

    I signed up just now, and I am sure that I will increase the functionality of my website. OK, I'm good for now, but I need to use the site before you can answer me! Also, you need to add "I don't know" or "Uncertain" to the question: "Does this mean that you will use additional services?"

    I'm not sure what this will mean, so let's relax. People will make changes to accounts based on their individual needs. Individuals will make the changes they need.

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About Web.com

Web.com offers subscription-based services, including domains, hosting, and website design and management.

LocationJacksonville, FL, United States
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