55 Reviews
55 Reviews
Rating (3.1)
1 Star
2 Star
3 Star
4 Star
5 Star


Is Web.com legit?

Web.com has 55 reviews on 99consumer.com, with an average rating of 3.1 out of 5. This indicates that most consumers are satisfied with their business interactions and dealing. Therefore, feel free considering purchases or engagements with the business.

How to reach Web.com customer care?

You can contact Web.com customer care via email at [email protected] or by calling them at 8008628921

Where is Web.com located?

Web.com is located at address Jacksonville, FL, United States.

55 Reviews on Web.com

  1. David Adeboyeku
    2 rating

    Once You Pay, Than No Refunds

    Feb 14, 2024

    My website was never published, there has been an blunders message for four days and that they refused to offer money back for a provider I by no means obtained. I get a no refund policy but that must be on products that have been opened, published, etc. I failed to even get that some distance.

    I spoke with an agent that stated my refund would be processed in 7-10 days however it usually takes three. Day after today I obtained an e-mail stating my refund was denied due to the fact once you pay, refunds are not to be had. The loss of inclination to solve the issue became very disappointing.

  2. Sevin Ceviker
    4 rating

    Web.com resolved all my issue

    Aug 4, 2023

    I faced some issues with my e-commerce site during the initial weeks post-launch. Despite multiple calls and follow-ups, I wasn't getting the needed information. However, Amber P stepped in and made a significant difference. She was efficient and patient and guided me effectively to get my website up and running.

  3. Klara Albert
    5 rating

    Web.com was incredibly supportive

    May 25, 2023

    I had no prior knowledge about setting up a website, but the team at Web.com was incredibly supportive. They were always ready to help, kept their promises about callbacks, and regularly checked in to ensure everything was going according to plan.

  4. Marisa Grasso
    5 rating

    Best support staff!

    May 23, 2023

    I recently resumed my animation project after a hiatus, which was made possible by the exceptional support staff at Web.com. Reliable support is crucial for any business, and Web.com certainly has the best. Special thanks to Rachel!

  5. William Preston
    1 rating

    Web is harmful web hosting and domain registration website

    Apr 28, 2023

    My experience with Web.com was more of a hindrance than a help. They often made mistakes and provided incorrect advice, which led to misinformation. I spent much time rectifying these issues while setting up my website.

  6. Kath Barbuti
    1 rating

    Disappointing experience with web staff

    Apr 27, 2023

    I had a frustrating experience with a customer service representative named John. I was trying to understand why an SSL certificate for one of my accounts didn't renew automatically, but John couldn't explain. When I attempted to discuss other issues with my accounts, he abruptly ended the conversation by hanging up on me. His inability to resolve the situation was very disappointing.

  7. Sholom Fried
    2 rating

    They are seriously slow and unreliable.

    Apr 26, 2023

    We were granted a domain and paid for it, but they failed to take it on for the next 12 days, and the domain name shows"unpaid," even though it was twelve days ago. We cannot launch our site and suffer losses in income because of it. It's slow and unreliable.

  8. Emmers Carlson
    5 rating

    The support representative

    Apr 11, 2023

    The support representative I spoke to helped me establish my account once more. His understanding of the procedure to develop and rerun my website was outstanding. Thanks for the help. His Name Productions would like to acknowledge web.com and their agent, who assisted us around 4:00 p.m. Pacific Standard Time

  9. Pam Lynott
    1 rating

    Extremely poor website and custmers' services.

    Feb 6, 2023

    I don't ever write a negative review; I never write bad reviews. However, web.com does not deserve good reviews. Positive reviews aren't honest. Customer service is terrible; the website isn't appealing better to do it yourself! If you're not sure what to do, make sure you invest more in your site! For an inferior website and customer service, I must pay PS250 and PS30 per month. I am also constantly stress about my website.

  10. Susan Whitford
    1 rating

    The worst experience online I've ever had... horrible, terrible service.

    Feb 5, 2023

    I'm searching for a hosting provider to move into... the worst experience online I've ever had... horrible, terrible service. I've worked with register.com for over ten years. When Web.com purchased the company, it was a downhill slide... All they're trying to sell you are more, and they are not willing to help in any way... They make mistakes, and your website suffers the consequences of being taken off the line... that's a lot of stress that you shouldn't be thinking about your site every day to check it over to monitor it to ensure your hosting provider doesn't hurt you over again.

  11. Wayne Eier
    1 rating

    Beware of buyers

    Feb 5, 2023

    For years, it used service, but nothing special. They planned to create an updated website. They shut down my online store and created a fake site. I was shut in a bind. It was not helpful. I tried to cancel, but they continued to convince me about something. They were not willing to solve my issue. Beware of buyers.

  12. Charles Buckner
    1 rating

    Beware the buyer

    Feb 3, 2023

    For years, it used sand service, but not great. They planned to create an up-to-date website. They shut down my website store and then made a fake website. I was shut in a bind. This was not helpful. Then I tried to cancel, and they continued to try to make me buy something. Not keen on resolving my issue. Beware the buyer.

  13. Robert Gower
    5 rating

    She was highly knowledgeable

    Feb 1, 2023

    The interaction I had today with the specific representative was friendly and cordial. She was highly knowledgeable. Ten years ago. At the time, the company offered more efficient customer service. That's why I was with the company for at minimum 15 years. I've decided to quit because I did not receive responses to the questions I had or was forced to pay an additional fee to obtain answers to two questions that are fundamental. I would like to see this improve for the customers moving forward.

  14. Michelle Swensen
    5 rating

    I called to discuss an issue with my computer

    Jan 30, 2023

    I called to discuss an issue with my computer. Christian from the Modifications Team spent time identifying the problem's cause. He was professional, patient, and polite. He guided me through the troubleshooting techniques, and when he had to try something, he informed me that each time the phone would ring silently; however, he was in contact.

  15. Ray Bartlett
    1 rating

    Your advertisements are not providing the whole truth

    Jan 29, 2023

    Your advertisements are not providing the whole truth. You claim that the building of the website is accessible, but then you charge an amount when we move through the process. I realize the fee is due for something to be paid shortly. You asked for more money soon, and I don't know what you are asking for. There is an inequity.

  16. Jim Donnelly
    1 rating

    I signed up at web.com to test their site builder platform

    Jan 26, 2023

    I signed up at web.com to test their site builder platform, but it wasn't the platform I was hoping for; I left to find a charge of $55.35 two weeks later on my credit card. The customer service wasn't interested in solving the issue

  17. Fred Lawrence
    3 rating

    I'd like to have someone help me... That's it.

    Jan 23, 2023

    I've been trying to link my (.com), which I just purchased, to my custom-built website for a few days. (every item I buy, and my consultants helped me create a (web word), but I'm unsure how to go about it. I'd like to have someone help me... That's it.

  18. Arlton Baird
    5 rating

    Thank Tyler and Erin on Web.com for helping me follow my dream

    Jan 21, 2023

    Thank Tyler and Erin on Web.com for helping me follow my dream. They were both extremely attentive and took note of what I had to say, and were able to comprehend the goals I wanted to achieve. They guided me through the entire process and explained it to me in a manner I could understand. Two of your employees are perfect with Tyler Erin and Tyler Erin, and after having a conversation with Erin and Tyler, I was confident that I made the right choice by selecting Web.com. I could not ask for more excellent customer service.

  19. Raymond Weigold
    1 rating


    Jan 19, 2023

    It's been nearly an entire year, and I am completely exhausted. Web.com did not give me a viable website. Their designers weren't creative and could not develop anything other than those templates for websites that are cookie cutters and required me to complete everything for them. I'll be switching to another web hosting provider shortly after my contract ends—a VERY DISSATISFIED CUSTOMER.

  20. Stanislav Shin
    1 rating

    This company worthy of ZERO rating

    Jan 17, 2023

    This company is worthy of ZERO rating, as they provide me with inferior customer service. I called three times over three days to have my old email account active and remove my previous company profile on Facebook. Every time I contact the person I speak to makes it more difficult and complex, but so far, my mail isn't opening, and when I get them to request my money, they deny it to speak with the supervisor. It was my error to pick this company.

  21. Nancy Libengood
    5 rating

    Jonalyn was friendly, knowledgeable, skilled, patient, and patient.

    Jan 17, 2023

    Jonalyn was friendly, knowledgeable, skilled, patient, and patient. She spent the time ensuring that each aspect I had to do with the SSL Certificate and Email setting up was executed efficiently and thoroughly. She was the first representative at Web.com who assisted me from I signed up with Web.com for domain hosting and website builder tools.

  22. Lauren Juarbe
    1 rating

    The first month I found it somewhat confusing

    Jan 15, 2023

    The first month I found it somewhat confusing, but I like this website and wanted to provide feedback or know expreciselyhat month I'll be paying. DIt doesn't provide information on the cost of each month. Please get in touch with me and inform me of *******440 Ralph Amaya. I'd appreciate it to email me before deciding to cancel...

  23. Sammy Gergis
    1 rating

    Be careful and don't do any involvement with the money!

    Jan 14, 2023

    I made the mistake of involving the company for only a short period. I paid them four figures to help me with my company's website. When I got an email from them, I was told how little help I would receive. I emailed them to end our contract five hours after I paid them. They told me they've started working and have refused to pay back the amount until now. Be careful and don't do any involvement with the money! I am currently in court trying to recover my money.

  24. Michael Waters
    4 rating

    Great! I'm just beginning to learn

    Jan 11, 2023

    Great! I'm just beginning to learn. There was a problem with including an extra e in my email address and then placing the name on the credit card instead of the word I have on it. I was able to get assistance with my email, and I'll seek help with the name issues later in the day when I can spare time. I couldn't locate the option to change my website, but they did help me. So far, so good! I'm sure I'm enjoying it.

  25. Andy Consolo
    2 rating

    Be on guard with the cost of billing

    Jan 9, 2023

    Be on guard with the cost of billing. Once, they invoiced me for services that I did not need. After repeatedly informing the company of their mistake, they redirected my concerns toward their Finance department, whom I couldn't speak to directly. They responded via email within a few days with a typical "refund denied" response, without explanation and with no opportunity to dispute

  26. Thomas Kelso
    5 rating

    Dave C. Gave me excellent assistance

    Jan 8, 2023

    Dave C. Gave me excellent assistance. He was patient and knowledgeable and could work hard to resolve my issues. And they've all been solved! Whatever the magnitude of the problem, it was always reassuring and convinced that there was an answer. I was very grateful for the time and care he paid me and my new website. I love my website today, and it's all due to Dave C. I would like to cry as it's finally functioning exactly how I intended it to, and it is looking how I had hoped it would. Thank you, Dave C, for x10,000. You have changed everything.

  27. Hollis Ambrose
    5 rating


    Jan 5, 2023

    I couldn't figure out how to get the published and prepared website connected to the internet. After making a call and talking to a skilled technician, They were able to explain the steps and modify the settings in the app to ensure that the web recognizes the website. Thanks!

  28. Alexander Wenger
    1 rating


    Jan 2, 2023

    The charge was more than $400! I IGNORED DETAIL ABOUT HOW THE SITE WAS SUPPOSED TO BE LAID OUT! STAY FAR AWAY FROM THESE CROOKS! The person will lie to you and claim that the card won't be charged, but he will...

  29. Brent Titus
    1 rating

    Beware of the buyer!

    Jan 2, 2023

    We have been customers for over 15 years. We recently canceled services before the annual renewal (yet they charged us) and could not receive credit or a refund. I remember the mid-2000s in the early 2000s when Will Danbury, a resident of Danbury, CT, started this business. He was a strong supporter initially and paid them in advance for every renewal. Auto-renewal practice with a strict NO REFUND policy isn't a good idea for a business. We made it easy for web.com to get our monthly and yearly money. However, when it was time to end our relationship, they left us with a bill for services to be used in the future that we had cancecanceled business practices, guys! Get much better! Beware of the buyer!

  30. Robert Oliger
    1 rating

    Poor service

    Dec 30, 2022

    I am highly dissatisfied and angry with web.com. Poor service. Yesterday and today, I spoke to 20 people on web.com and Network Solutions. It was a blur between calls. The help desks at multiple locations did not know what the other might do. The wait time (3 times ) was longer than 10 minutes. Everyone was "happy" and said they could assist me. However, I believe that no one cared. It seems that Web.com was extremely happy to keep me transferred to the point that I could "go away." Accomplished!

  31. Susan Cukr
    5 rating

    Your Customer Support Representative Lady was beneficial

    Dec 28, 2022

    Your Customer Support Representative Lady was beneficial. I could not log in using Web.com, and she provided me another URL, myaccount.Web.com, that could recognize my account. Lady also addressed my concerns regarding My DNS Records and name servers. She was accommodating when explaining the meaning of these records.

  32. Grace Madia
    5 rating

    The Web.com Modifications Team is excellently

    Dec 26, 2022

    The Web.com Modifications Team is excellently moving my data from the Web.com Legacy Platform to the new Web.com Future Platform. The migration process has allowed me to boost the number of my public service offerings in appreciation. The most recent assistant, Ryuju Y., did a fantastic job on MOD -*******. I appreciate your support

  33. Susan Wirostek
    4 rating

    I believe this process has been quick

    Dec 24, 2022

    I believe this process has been quick. You sign up, and then you're talking to an artist. They will provide you with the list of things you'll need to be prepared for. I don't believe it's an issue of individual choice but rather the way they would like it to be done. The two colleagues I've had the pleasure of working with have been excellent—wealthy and Teresa, excellent job.

  34. Nikuze Kanyana
    5 rating

    Excellent Chris understood my requirements immediately

    Dec 22, 2022

    Excellent Chris understood my requirements immediately, provided me with helpful SEO suggestions, and even recommended the SEO Backlinks I bought. Also, my meeting with Katie was a success. Both were friendly and genuinely committed to helping me achieve my goals.

  35. Michael Chauvin
    4 rating

    I'm satisfied with the service

    Dec 17, 2022

    I'm satisfied with the service I received. Excellent energy and excellent customer service abilities. It's unclear what the reason is for the charge to come off, but I'm confident that it will happen because the person who helped me feel secure that had done all they could to assist me with the issue.

  36. Manding Quintos
    1 rating

    The marketing didn't perform for me.

    Dec 16, 2022

    I decided to sign up for a 3- month campaign for marketing. The three months were paid in advance, and they cut the set-up fee to 250. After three months were completed, they charged 1000 dollars per month. They claimed they had recorded messages telling me I needed to call them to end the costs. I am out of 2k. It left a bad taste in my mouth. The marketing didn't perform for me.

  37. Terina Nelson
    1 rating

    Customer service is terrible

    Dec 13, 2022

    Customer service is terrible. They'll take your money and only half -$#*! Make good on their promises. When you make a complaint, no one will listen. I've had to ask them to forward my call to someone who cares. Customer service is terrible, as they're not an excellent company. The SEO department is inadequate, and tech support might even be absent. However, the accounting/billing staff are great. They never failed to get the $100 per month from my account. I recommend anyone who cares about their business's online presence to look for a new web hosting service.

  38. Abid Alam
    1 rating


    Dec 12, 2022

    Emails: I informed them that the transfer wouldn't affect email, but they were down for two days, affecting my business—four different explanations from various representatives. A website is not yet up. I paid for a service for someone to connect to my computer to repair the program but was told that the fee I paid did not cover the repairs I required. NOT A HAPPY CUSTOMER SO FAR.

  39. Lorfy Delgado
    1 rating

    The most awful company

    Dec 9, 2022

    The awful company I've ever had to deal with. I have tried to change your domain's address and get an updated logo, but it never happened. If you don't like being on hold for more than an hour, you'll be a fan of this company. I h

  40. Joseph Fobay
    5 rating

    She was pleasant for me to collaborate with. Kudos to your staff!

    Dec 6, 2022

    I was unable to access my account to edit my page. I contacted support via WEb.com, and the support rep guided me through the process. It was simple, effective, and straightforward. The support rep was there until I could access my site. She knew what I needed to do and didn't have to research the instructions in a book (like many support personnel). She was pleasant for me to collaborate with. Kudos to your staff!

  41. Richard Cunha
    1 rating

    The customer support is poor

    Dec 1, 2022

    The customer support is poor. They are unwilling to accept responsibility for their products. Two months into the project, I spent numerous hours trying to fix unexpected glitches. We had to contact external IT professionals regarding THEIR security certificate expiration, which shut the site offline. Lee at customer service dropped a call as he tried to figure out the issue. The insanity of this customer service is astonishing. I will move the site to a more secure platform.

  42. Dawn Farrington
    5 rating

    The transaction was completed without issue

    Sep 6, 2022

    The transaction was completed without issue. However, my subsequent attempt at transferring the Domain from my Domain to you and the second one costing $31.+ is an issue. I utilized this same card for both of the attempts, and the first one was successful, but the second one resulted in an email from you asking me to contact CS. I tried to call CS but was not able to get an answer.

  43. Joseph Oliverio
    5 rating

    I am extremely satisfied

    Sep 5, 2022

    I am delighted with the assistance from the fantastic helpdesk at Web.com. Today, I had the pleasure of working with Mary, who was terrific. She was very professional and extremely polite. She was not just able to assist in resolving the problem I asked about but also offered additional assistance for a problem I faced that I didn't know about! THANKS, MARY! Thank you, Web.com!

  44. Thomas A. Jacobsen
    5 rating

    Thank you for helping me

    Sep 2, 2022

    Thank you for helping me. The representative was knowledgeable, gave precise in his responses, and was able to understand my concerns. He also offered me solutions, after which, at the close of the phone call was able to redirect me to another department to help me further. Thank thank you for your assistance.

  45. Douglas Skoyles
    5 rating

    Sudden was awe-inspiring!

    Sep 2, 2022

    Sudden was awe-inspiring! I had a list of questions regarding various aspects of creating a site. She patiently helped me and ensured that I understood the function of every feature. She even researched how I could convert my video on my iPhone to a URL for me to upload to my site. Thank you, Sudden! Kindness is a big way to retain customers.

  46. Stephanie Ragusky
    5 rating

    Dave was a fantastic

    Aug 29, 2022

    Dave was fantastic. One of the things he accomplished was resolving my access issues so I could send my request. The request I submitted with four PDFs was approved instantly. He then incorporated my modifications and provided me with his opinion on how the presentation should be. Very patient and understanding of my needs. Good job.

  47. James Maiorano
    5 rating

    Web.com is doing a fantastic job

    Aug 25, 2022

    Web.com is doing a fantastic job on the modifications I request for my site. They can make the changes quickly and efficiently, with only a few steps once I've given them the initial directions. I recommend them to anybody looking to keep their website in good shape.

  48. John Meksa
    5 rating

    The hosting is in line with the latest standards for security and servers

    Aug 23, 2022

    I've hosted and emailed through Web.com for a long time. It was so long that my account was classified as an old account. Adrian did an excellent job explaining the possibilities of upgrades and the associated costs. He also guided me through the process of converting my domain service. He also ensured that everything was accessible in a bundle. Transfers and conversions are being planned as I write this. I will be back in touch when everything is transferred to the new service. Except for the cost of site lock fees and labor charges for transfers, the price I pay annually to host and manage email has remained pretty similar to the amount I was paying for the previous service. The hosting is in line with the latest standards for security and servers.

  49. Amanda Morrison
    5 rating

    The Web.com Service Agent

    Aug 17, 2022

    Web.com Service Agent Web.com Service Agent not only responded to my particular question but was able to secure my Joint Ministry Website Domain Name for the next six years (Merzwebsite.com) through 2028. In addition, my Web.com Service Agent secured my business listing, SSL Certificate, and website builder for next year until 2023.

  50. Jerry Johnson
    5 rating

    I am pleased that my website is on Web.Com!

    Jul 26, 2022

    I was required to update my website to Web.com. I made numerous changes, and I was sure I needed help.

    I contacted them, and they connected me with a wonderful person known as Kary. She was able to handle my changes with the professionalism she is.

    She was able to make the changes she suggested, then helped me with any problems I might have. I am pleased that my website is on Web.Com!

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About Web.com

Web.com offers subscription-based services, including domains, hosting, and website design and management.

Jacksonville, FL, United States