(2.0)
Q&A
Is Light In The Box legit?
Light In The Box has 71 reviews on 99consumer.com, with an average rating of 2.0 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.
How to reach Light In The Box customer care?
You can contact Light In The Box customer care via email at [email protected] or by calling them at (206) 790-2639
Where is Light In The Box located?
Light In The Box is located at address Baiziwan Road, Chaoyang, Beijing, China, 100020.
I'm hoping the product lives up to the expectations!
It's the first time that I have placed an order with Lightinthebox. I'm hoping the product lives up to the expectations!! I had to wait "forever" to set up an account because there was no way to speak to an actual person for assistance.
I wouldn't recommend this business
Based on my experiences (2 orders containing four items), I wouldn't recommend this business. The photos were very filtered and didn't look like the items I received - the things were all of the poor quality fabrics, and the colors of two of the items weren't correct. I wouldn't have written this if I could return the goods for a refund, but that was impossible regardless of all the helpful information. I'm currently dealing with four items I am so dissatisfied with, and I have no recourse except to learn not to purchase from them again.
This was quick and simple
This was quick and simple. I prefer fast and simple. If I am required to answer questions like "date of birth," "social security number," etc., and am redirected to various pages, it frustrates me to no end.
Thanks! Margit
I just ordered a single dress Calvin Klein light blue. You showed $49.99 and then had me charged over a handred. Please fix this issue now, before payment is leading an entire charge. Please get in touch with me with the dress I ordered, or I will stop payment at my bank. Thanks! Margit
Avoid this Company
Avoid this Company. I bought six tops, but the size is terrible, and the material is cheap and unsanitary. Consider making an exchange, but you stand the chance of getting bitten by an elephant. Goods must be returned to China at your own expense if you're lucky enough to receive the information they provide. The site is a mess and difficult to navigate, and there are no UK phone numbers and no means of contacting them. If you are fortunate enough to pay with PayPal, get in touch with them. They were extremely accommodating and resolved my issue professionally. Do not make payments using any other method, as you might get your money back and end up in skimpy clothes.
The clothing item did not fit
The clothing item did not fit. The return process was horrendous, requiring lengthy "ticket" correspondence, packing the article, send it via Royal Mail to China, and awaiting the company's approval for a "full" refund. It's not the type of returns that are no-quibble from top online retailers.
The quality was a joke!
The shirt cost 37.98, The shipping was 25.61, and the quality was a joke! The fit was poor Medium was too large. Large was an extra large. To return the item, I'll need to pay for trackable shipping... which will cost me an additional 20.00. Forty dollars of poor-quality clothing will ultimately cost 40 dollars for shipping, and I will walk away empty-handed!
I was so happy!
I was pretty satisfied with the first clothing I bought. However, the recently ordered items did not match or look good for me, or the fabric was awful, but one thing was okay. When I attempted to ship three items back, I had to specify the issue, and There was no choice but to say that I did not like the item or it was not your style. I called their customer service, and they told me that it was too expensive to send the items back to China, so they offered me a refund of 30% and the things. I was so happy! I won't be repurchasing it!
I'm still waiting for the refund—poor quality
I ordered three items online that were supposed to be the same size, but when they arrived, the quality wasn't nearly as good as the website made it seem. Only one of the items actually fit me properly and the other two were way off in terms of sizing - one was too big and the other too small.
Trying to return the stuff and get a refund was a huge hassle. They kept offering me discount codes and telling me to just keep the items, even though I didn't want them because they didn't fit right. Everything is overpriced there considering the low quality. Its like their whole business model is to sucker people into accepting the wrong sizes for a discount instead of returning stuff.
I ended up being out $20 for the return shipping and I'm still waiting on them to process my refund weeks later. Just really disappointing all around in terms of the product quality, pricing, and customer service. Definitely won't be ordering from them again.
Avoid at all cost.
Avoid at all costs. Buy it now. Returning it is an absolute nightmare. They claim they offer a refund policy which is why I used GPO track and signed the item. Then, nearly four months later, the package was delivered to China. However, it has not been or allegedly never been taken care of by Light in the Box. The GPO told me that this was an attempt to avoid refunds, that is, to keep the package at the local sorting office until the expiry date is reached, and then it is returned to the UK. There is no refund or compensation. What is the reason they are allowed to trade?
Do not ever purchase from this company
I purchased two items from this company according to their size chart. However, when I received the item, that was too large and not what was shown. When I clicked the return button, I was informed that I would have to pay to send the item to Asia. Do not ever purchase from this company.
I'm very disappointed
I purchased the cat leggings as well as two other items, and you removed the cat leggings but with no explanation. I ordered them again, but they won't arrive when I leave town next week, so I'm very disappointed.
The product was acceptable but not exceptional
The product was acceptable but not exceptional. The issue lies in the process that took place after I placed my order. The item took ten days to arrive. I received 17 emails from the company promoting other products before my first package arrived. If I try to contact customer service to inquire about the shipment or even to opt out of receiving emails am confronted with a blank screen that reads "Disallowed Key Character." It is a strict company to deal with.
Poor sizing guidelines, long delivery times, and no return services
I purchased a jumper from the company, and it took almost two weeks to arrive. The size I selected was extra large. However, it was not super-sized in any language, and I followed the size guideline. In deciding that returning the product was the most efficient method of producing it, I was disappointed to discover the following: Light In The Box does not offer the option of returning the garment, and the buyer must pay approximately PS10 to have the item returned in Asia in their storage facility, where at some moment in the future you might or may not be notified of your refund. This is a terrible company in an age of technology. Some retailers offer return services for free. Occasionally, you will require the post office or drop-off point, but it's a straightforward process. To return your order, you can use Light In The Box; however, this is not the case with the line. To summarize, poor sizing guidelines, long delivery times, and no return services.
I wouldn't ever go back to them
Purchased a product that was delivered with multiple flaws. And even if it was not defective, it wasn't what was depicted or described as glowing in reviews. They require you to install the app to request an exchange or refund. I've sent them pictures of the product. I understand that they will respond quickly but use simple underhand techniques. They initially offered me a 30 percent refund twice. Then they raised the amount to 50 percent. If I reaffirmed that I was eligible for a refund, they almost said, "yes, but you have to pay the cost of returning the item to China. After I threatened to file a complaint with trade standards for not being refunded and not paying return costs on the defective item, they gave me a 99 %(!) refund and advised me to keep the product. The refund was processed in less than 24 hours. I wouldn't ever go back to them.
The clothes are of poor quality and are not as sized as stated!
The company is corrupt and utterly appalling. I had to return goods at my expense, and they claimed the parcel was not returned. The complaint was made with the postal office, who confirmed that the package had been delivered, and now they don't respond to any messages. I'm currently trying to claim the parcel through my credit company. Do not purchase from this store - the clothes are of poor quality and are not as sized as stated!
It's my very first time buying using Light inside the package
It's my very first time buying using Light inside the package, and when I get the product and test it on, I will write reviews. The selection of products is superb, and I would like to make more purchases shortly.
You have lied and hurt your client
You have lied and hurt your client. USPS $22.34 only. Then you stated insurance was $3.99, approximately $25.0+. You then declared that another fee of $35.99, the amount you mentioned, is intended for DHL, not USPS. The next time, I'll ask the company to report everything. Do not hide. No taking. This is the reason you should only get one star instead of two.
DO NOT USE THIS COMPANY UNLESS YOU WANT TO GET RIPPED OFF
DO NOT USE THIS COMPANY UNLESS YOU WANT TO GET RIPPED OFF. I've experienced issues all over the place with the company. The products aren't great. The customer service is ineffective. It's what they need to be. Refunds are not provided. They don't even have labels. They only provide an address to China, and you'll have to pay for the shipping yourself. This is if they offer you the option of a refund. I've been charged for an item that I've not purchased. Instead, take your money out.
It was very frustrating
It took me more than an hour before I was able to purchase the watchband, as it was because your website refused to accept my account. It was very frustrating, and I almost went to a different company that would make buying easier.
I'm very impressed by their customer service
This is my fifth time placing an order through this site. So far, I'm very impressed by their customer service and the quality of their products. Just be aware that you should purchase a two-times larger size than you would typically order.
If I could give this company zero stars
I received four blouses today, which are different from the pictures on their site. The four blouses are shown in the photos with sequins; however, none of them has! I can return them. However, the cost of doing so must be covered by myself. If I could give this company zero stars, I would. Things straight from the bag for charity!