11 Reviews on Genuine Innovations
Write a review on Genuine Innovations
Claim your business profile
About Genuine Innovations
Ride Under Pressure! 1989, and Genuine Innovations created the first CO2 inflator head. Since then, thousands of cyclists all over the globe have trusted Genuine Innovations' CO2 inflation products and other accessories.
 888 457 5463 |
 [email protected] |
 https://www.genuineinnovations.com |
 125 Venture Drive suite 210, San Luis Obispo, CA 93401, United States |
 16 views
|
Highly recommend
I recently purchased this Genuine Innovations Microflate Nano because I know someone with the device. It's now mine, and it's great. It is lighter than my other cylinders and doesn't occupy any area. I'm carrying a 20g and 16 gram cylindrical. Use it for mountain and road cycling and cyclocross as well. I highly recommend this item.
Customer support was excellent
Customer support overall was excellent; however, at the end of my day, I faced a problem with the warranty, which meant I was unable to substitute the same pump that I purchased due to it not having been sold out.
I had a great experience shopping on this website
I had a great experience shopping on this website. It was easy to find the item I was looking for, and the process of placing my order was seamless. The only downside was that I couldn't find a way to input my tax-exempt information. Overall, I highly recommend this website for its efficiency and user-friendly design.
Disappointing Order and Unsatisfactory Customer Service
My recent order from this company was highly disappointing, and the customer service was unsatisfactory. Not only was there no shipping notification or delivery notification, but the package was shipped from a different state and didn't even have my name or apartment number on it. This made it difficult to know if it was meant for me, and I had to risk opening it to find out. To make matters worse, when I tried to track the package on the company's website, there was no tracking available, and I was asked to download an app. Overall, this was a very negative experience, and I would not recommend this company to others.
I had a very frustrating experience with this company
I had a very frustrating experience with this company due to poor communication and unreliable delivery. Not only was there no shipping notification or delivery notification, but the package was shipped from a different state and didn't even have my name or apartment number on it. This made it hard to know if it was meant for me, and I had to risk opening it to find out. To make matters worse, when I tried to track the package on the company's website, there was no tracking available, and I was asked to download an app. This was a very poorly managed process, and I am highly disappointed with the service I received.
I was highly disappointed with my recent order from this company
I was highly disappointed with my recent order from this company. Not only was there no shipping notification or delivery notification, but the package was shipped from a different state and didn't even have my name or apartment number on it. As a result, I had to take a risk and open the package to see if it was mine, and it was only by chance that it was. To make matters worse, when I tried to track the box on the company's website, there was no tracking available, and I was asked to download an app. This was a frustrating and stressful experience, and I would not recommend this company to others.
Terrible Service and Unreliable Delivery
I recently placed an order with this company and was highly disappointed with the service I received. Not only was there no shipping notification or delivery notification, but the package was shipped from a different state and didn't even have my name or apartment number on it. As a result, I had to take a risk and open the package to see if it was mine. To make matters worse, when I tried to track the box on the company's website, there was no tracking available, and I was asked to download an app. Overall, this was a terrible experience, and I would not recommend this company to others.
The customer service is excellent
The customer service is excellent, and the inflator with co2 has been my top choice since I bought my first unit in 2012. There have been a few problems regarding the seal, but the pump is so efficient that it's worth the investment.
I was awestruck by the customer service
I was awestruck by the customer service and assistance provided by Vanessa Parkerson. I am genuinely grateful for the quick change-over and look forward to testing the latest updated ULTRAFLATE replacement sent...but I hope it's not too long away! I've been a customer and ULTRAFLATE user for over ten years...bailing me out too many times to count.
UPS to deliver the correct address failed
It seems that you have my address incorrectly. And the first attempt made by UPS failed, and the subsequent two attempts made by UPS to deliver the correct address failed. I had to take my package from UPS's facility. UPS facility. It's hard to know...I was a bit irritated about this, but I have the box.
The most excellent customer service
I ran into issues about an Ultraflate I purchased, and I got the most excellent customer service I've had in an item.
I explained my issue, as well.
Genuine Innovations had no questions and replaced my product FREE of charge.
GI has secured a new customer for life due to their outstanding service and backing of their products.
Finding a company that can do both is not commonplace.
If I stumble across one, I'll be willing to keep buying from the same company.