Jenson USA

5 Reviews

5 Reviews on Jenson USA

  1. Margaret Avery
    July 15th, 2022

    The item I purchased was placed

    The item I purchased was placed on back order, and they sent me an email with the telephone number I could dial if I wanted to cancel my order. The first time I tried calling, I gave up after waiting so long.

    I tried calling the following day again and was again waiting. An automated message said I could hold two to get a return call, so I did. I did not get a call.

    I have sent multiple emails to cancel the order but received no response. I tried the chat, but they replied that they were not available at the time.

  2. Sylvia Brock
    July 8th, 2022

    If you need to get your bike moving fast, this is the best place to place your order!

    This is my second major mountain bike purchase of the year. The first was with their bikes available online. It took nearly two months for my bike to arrive here. In the future, I will purchase my bikes directly from Jenson USA. I ordered my bike two weeks before a big mountain bike adventure, and it arrived within less than one week. All subsequent mountain bikes, as well as parts for mountain bikes, will come from Jenson USA excellent customer service, incredible mountain bike company

  3. Yesenia Gonzalez
    June 25th, 2022

    Fantastic prices and availability

    Fantastic prices and availability on items I require. I would like to see the coupon work on more things, however. Also, the site has the most unprofessional search engine I’ve used. However, Jenson usually has the items I require. They’re also local.

  4. Tony Conklin
    May 18th, 2022

    Abysmal customer service communication

    Abysmal customer service communication. I ordered a part online based on the website stating that you had stock.

    It won’t arrive until July 15th. I could not reach customer service via email and was transferred to voicemail the 4th time I called.

  5. Hamilton
    April 22nd, 2022

    Excellent sales service.

    Service is efficient and fast. Good packaging. I would also like to mention the quality of the after-sales service. Unfortunately, the tire gauge that I ordered had an air leak.

    After I contacted after sales to file a claim, a sales representative quickly reached out to the gauge supplier and made arrangements for the replacement of the defective part. I was very impressed. Enjoy your cycling adventures! I will order from you again.

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About Jenson USA

All of us have experienced the beauty and freedom of the open road. Cycling offers many opportunities and possibilities. Jenson USA was founded in 1994 with a passion for cycling. It has become a community dedicated to living life to the fullest.

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1615 Eastridge Ave, Riverside, CA 92507, United States