51 Reviews
51 Reviews

Rating (3.4)
1 Star
2 Star
3 Star
4 Star
5 Star


Is legit? has 51 reviews on, with an average rating of 3.4 out of 5. This indicates that most consumers are satisfied with their business interactions and dealing. Therefore, feel free considering purchases or engagements with the business.

How to reach customer care?

You can contact customer care via email at [email protected] or by calling them at 8006820570

Where is located? is located at address 5741 NE 87th Ave, Portland, OR 97220, United States.

51 Reviews on

  1. Greg Lewis
    5 rating

    A good fitting

    May 12, 2023

    I have a pair of old Shimano's with the tiny ratcheted strip. They are eight years old, and the soles have begun to fall apart on my clip-ons for Eggbeaters. I bought these at a sale price to replace them. Great fit. I needed some silicone rubber to stop one or two holes. I am being leaked. Overall, they are a good fitting, and I expect them to last another 8-10 years.

  2. Michael Bourke
    2 rating

    The wrong item

    May 11, 2023

    I sent the wrong item and could send a new one via snail mail. I was forced to visit LBS regardless or skip through the weekend. Additionally, they didn't reply to follow-up emails regarding shipping or double charges. I had to make an hour round trip to pick up the wrong item because the wrong label was sent—more hassle than the cost.

  3. Tiffany Jacobs
    5 rating

    It's well worthwhile

    May 10, 2023

    I'm a regular repeat customer as they offer one of the lowest prices on items I purchase. I love their Gold Member program. I am rewarded as a returning member, and it's well worthwhile.

  4. Morgan Gaspard
    5 rating

    Quick shipping

    Apr 26, 2023

    Bike Tires Direct is one of my "go-to" online cycling retail stores. I greatly enjoy their loyalty program, quick shipping, and the best price. It's easy to order, and they keep an eye on my rewards "dollars" to use on the next purchase. If I'm in the market for something to go with my bike or even gear for myself, BTD is among my top choices!

  5. Virginia Montoya
    5 rating

    Excellent service

    Apr 24, 2023

    Bike Tires Direct gets precisely what they say. Excellent selection, prices without any problems with delivery. Customer service is always available whenever you need help with tech issues. I'm a frequent customer and will always remain. Thanks for your excellent service.

  6. Igrin Taqiya
    5 rating

    Never experienced a negative experience

    Apr 22, 2023

    I ordered a brand new pair of shoes during a sale. The size and color were not available at the time. However, I got the cost, and the boots arrived this week. I've worked with BTD since the beginning of 18 and have never experienced a negative experience. BTD is my preferred location for all cycling-related items.

  7. Cameron Taylor
    4 rating

    Excellent service and reliable products

    Apr 10, 2023

    Excellent service and reliable products. My main concern is the switch to shipping bags made of plastic. It seems like this decision was motivated by cost. However, my most recent orders (tubes and tires) seemed like they'd been several hours in a gorilla enclosure and were crushed and smashed. The item was not damaged, and I was not required to return it; however, I'm wondering what would've been considered a return when they were in a disused state. I will recycle the plastic like I previously did with the cardboard boxes and prefer them to the other.

  8. Melanie Gray
    5 rating

    Their delivery speed is top-notch

    Jan 13, 2023

    I recently ordered a new Garmin Edge from Bike Tyres Direct and was impressed with how easy the ordering and paying process was on their user-friendly website. Delivery was quick, and I've always had great experiences with their products. Their pricing is competitive, and their delivery speed is top-notch. I will continue to use Bike Tyres Direct as my go-to source for all my cycling needs

  9. Michelle Taylor
    2 rating

    I'll keep buying the tires they sell.

    Nov 17, 2022

    I needed to replace my Lazer 02 size helmet XL, 61-64 cm, so I bought a Lazer BladePlus size Large, 59-61cm, which was way too big. So I purchased the BladePlus size Medium, but I was too tiny. I contacted customer service and informed them that I thought the Large could have been mislabeled or was a product error, but they stated that it must be something to do with sizing. It varies between models. I had to pay the shipping to ship the two items back, and I could purchase an appropriate helmet other. I'll keep buying the tires they sell.

  10. Debbie Charles
    1 rating

    It was a terrible experience

    Nov 17, 2022

    I could not go on a planned trip with my cycling group because of a shipping mistake. My order was shipped through Portland up to Anaheim (I reside 30 mins away). Then, it was delivered in Tulsa, Oklahoma, where it spent a couple of days before it was returned to Anaheim. A business is only what it is when it fulfills its promise of speedy delivery. In this case, it was a terrible experience.

  11. Stan Cullen
    1 rating

    The time has come to an end with BikeTiresDirect.

    Nov 16, 2022

    The shoes arrived after six days. They were too narrow for 47 wide. BTD requested 8.95 to return the shoes. I decided to exchange them for a larger size but was informed that they would not ship the new size until they received my return. I've spent more than $1,000 in the last two months, and they aren't going to send me a replacement since they don't believe in me. I estimate two weeks or more before going out in our cold weather. The time has come to an end with BikeTiresDirect.

  12. James Hearn
    5 rating

    Thank you to everyone who works on the site

    Nov 15, 2022

    I was informed via email that the tires I had been waiting for had returned in stock, and I bought them for a good price addition. It arrived quickly, and I'm satisfied with the company. If you're new to this type of experience, sign up for a VIP membership, and you'll never regret it. Thank you to everyone who works on the site.

  13. Steve Layfield
    5 rating

    I'd highly recommend

    Nov 12, 2022

    I've ordered nearly all of my bicycle items from BTD for a long time and haven't had problems with customer service. They're easily accessible via email, and they respond quickly. Returning products has not been an issue; they've gone the extra way to ensure that I was a satisfied customer. I'd highly recommend them to anyone, and I know a few other avid cyclists and competitors who use BTD.

  14. Richard Canavan
    3 rating

    I didn't realize when I ordered this tire that it was a wire bead tire

    Nov 11, 2022

    I was unaware that this was a wire-bead tire when I purchased the wheel. I assumed I was ordering the exact tire I've used for a few years, but it's an open tire. Much lighter. This tire came with a similar model name, and I was unaware of a slight difference in description or title. I'm angry that I didn't realize it. This is why I was given this considerable tire; perfect for me, and I'll utilize it. It's likely to last longer than the one I've used. It was my fault. I'd want to have a more precise explanation on the website.

  15. Mihail Sorin
    5 rating

    Great experience!

    Nov 9, 2022

    Bike Tires Direct maintains a large selection of items cyclists require and need, highly competitive prices, and excellent customer service. This time I placed an order for a selection of accessories, tools, and an apparel piece. The discount they offered was automatically added to my purchase when I said it to my cart... very lovely. The items were delivered and received promptly and wellthingsaged properly during the shipping process. The communication regarding my order and the status of my shipment provided me with the information I wanted to have if my items were on their way. Great experience!

  16. Moussa Nassrallah
    1 rating

    Highly unfriendly attitudes and procedures

    Nov 7, 2022

    I've purchased from biketiresdirect for several years and have loved receiving their discount but was shocked when I had to return something. I discovered that their returns department has a problem with highly unfriendly attitudes and procedures.

  17. David Webster
    1 rating

    This is not excellent customer service

    Nov 6, 2022

    I ordered tires and then looked at the box to buy suitable tubes. I received lines that can fit different sizes of tires, not the tube specifically for the particular tire I purchased. I requested that the lines be replaced and requested the call number so that it wouldn't be at my cost. The reply I got from the company was, "it will work; rubber stretches." This is not excellent customer service. In addition, my daughter worked for five years in Hannover, working in r&d at CONTI. She shared my views regarding the issue.

  18. Louise Cattle
    3 rating

    Customers should be aware of this

    Nov 5, 2022

    I've been a client of Bike Tires Direct for more than a decade. The speed of delivery and the customer service has been excellent. The package took ten days to arrive. It's not their fault since the box was bounced around four different post offices in Orange Co, California, for seven days. First-class mail shipping for free is no any more trustworthy. Customers should be aware of this. Thank you, Postmaster General DeVoey!

  19. Luke Roberts
    1 rating

    Poor customer service

    Nov 4, 2022

    I've had many customers but received a product that I wasn't entirely satisfied with. They have a return policy stipulating that you must return the item along with an explanation. You can also call their customer service for assistance to "facilitate exchanges." We sent them an email five days ago but have received nothing. We wouldn't recommend them based on the poor customer service.

  20. Matt Boxell
    2 rating

    My issue is with the shipping time instead of the excellent item

    Nov 3, 2022

    My issue is with the shipping time instead of the excellent item. I purchased two-day shipping because I wanted the thing to travel. I realized that weekends didn't count. However, I was expecting two days to mean it would arrive on Tuesday. It was a total of 2 days, on Monday and Tuesday. Per my estimation, delivery was delayed until Wednesday afternoon, which is three days.

  21. Sandor Karoly
    2 rating

    A bit frustrating unfortunately.

    Nov 1, 2022

    I haven't received any notice or email about the shipment of this item. I called customer support and was informed that the package was scheduled to arrive the following day, however, to the incorrect address (despite changing my address on the internet). The package was being delivered to a different address, and I was lucky that the owner knew about me and informed me. A bit frustrating, unfortunately.

  22. Christopher Welch
    1 rating

    I am sorry for the purchase that I attempted to make.

    Nov 1, 2022

    The item was delivered in an open box with broken parts. The company I contacted said it would require 90 days to repair the damaged parts. The seller got the seller, received a shipping label, and then sent an item to be returned. I think this item was born, and the company shipped the item back without making repairs to the damage caused. I don't believe that this occurred during the shipping process. I am sorry for the purchase that I attempted to make.

  23. Paul Moody
    5 rating

    Always satisfied with their service

    Oct 29, 2022

    This was a new order for pedals, which were difficult to locate. BTD had the pedals in stock at a reasonable price and offered the option of free delivery to Alaska with fast delivery via Priority mail from USPS. Their communication is very efficient and includes a quick confirmation of the order, an announcement of delivery with a tracking number, and efficient communication in case of any issues with back-ordered products. I've placed orders with BTD several times and am always satisfied with their service.

  24. Karen Kelly
    5 rating

    Well-stocked, and delivered on time

    Oct 21, 2022

    I've used BikeTiresDirect for a while since then, and they've always been affordable, well-stocked, and delivered on time. The recent purchase of 2 Michelin slicks on sale for my bike that I use in the city was not an exception, and at just $20 for a tire, it was a steal!

  25. Mark Boiston
    5 rating

    Reasonable resolution has been perfect

    Oct 20, 2022

    I've been shopping with biketiresdirect for eight years, making 2-3 purchases yearly. Certain products haven't been working, and the customer service that has provided me with a reasonable resolution has been perfect.

  26. Alan Southgate
    5 rating

    A great selection of products

    Oct 18, 2022 is a simple, high-end online vendor. A great selection of products, competitive pricing, and quick delivery have made my go-to online retailer. They have excellent customer service - I've never needed to call 'customer service as I've never experienced any issues, but I'm sure that if they did have a problem, they'd have it solved quickly. I own a fleet of electric cruisers, and they have always delivered.

  27. Neil Westray
    3 rating

    I want BikeTiresDirect to provide the country of the tire's origin

    Oct 17, 2022

    I want BikeTiresDirect to provide the country of the tire's origin. I purchased the Continental Road tires that I bought originate originated from Germany, and they perform flawlessly. The Continental MTB tires are made in China. They could be great, but I would have picked an alternative tire. China is not treating its citizens well, and I decided not to stand with them. I want to be able to make that decision in the future.

  28. Danny Tuckwood
    5 rating

    The prices are usually better than local stores

    Oct 15, 2022 is simple to navigate, and it is simple to locate the item I'm looking for. They offer a wide range of stock generally. They also have prices that are generally lower than the majority of other online bike stores. The prices are usually better than local stores.

  29. Hungwe Chasura
    4 rating

    Always the best customer support in all cycling-related products and returns

    Oct 13, 2022

    Always the best customer support in all cycling-related products and returns. Very prompt delivery, but as cyclists, we need it fast as it's always about getting out! Much positive feedback on BT Direct over the years and not a single complaint from any customer.

  30. Paial Lacman
    5 rating

    Efficient service

    Oct 12, 2022

    Like my previous purchases, I received prompt, efficient service—this time, I had to add the top tube to a small bag. You'll have my trust; even the most minor orders are handled quickly. I'm not sure of my personal experience. I had a complete knee replacement six days ago, and the timing isn't precise.

  31. Mark Armstrong
    5 rating

    Fast shipping

    Oct 9, 2022

    Fast shipping, excellent prices Always good quality products. The only issue I've encountered with BTD was resolved swiftly in a manner that was tolerant and with a smile. Pretty sure that I spoke to the owner at home on the weekend.

  32. Young Learner
    1 rating

    I will not do transactions with BikeTiresDirect in the near future.

    Oct 2, 2022

    I purchased 2X 32mm tires. It wasn't immediately apparent that they weren't in stock, so they defaulted to 23mm tires. Which was it? That's why I returned them. The company was out of 32mm tires for about 3 or 4 weeks. Amazon offered the tires I needed, less delivery time, and the exact cost. I will not do transactions with BikeTiresDirect shortly.

  33. Andrew Roper
    5 rating

    I purchase everything I need for my bike through Bike tires Direct

    Sep 26, 2022

    A new rear taillight was purchased with radar. Received it within two days. The best part is that the price was reduced to 50 dollars in just 30 days. I contacted them, and within two minutes was reimbursed the difference. I purchase everything I need for my bike through Bike tires Direct.

  34. Alex Atkinson
    5 rating

    Great customer service

    Sep 22, 2022

    Great customer service. This was a Christmas present from my partner. I am happy with the ease of not just ordering but then realizing that I had ordered the incorrect size; returning was straightforward and professional. Thank you for your assistance, we will return. Merry Christmas

  35. Joanna Jarvis
    1 rating

    I think I'm done with the deal with Bike TiresDirect.

    Sep 11, 2022

    Smaller instead of Medium instead. My order for shorts for the bicycle was listed as my requesting the smaller size. I haven't worn shorts of this size in more than 50 years. And then, I received a charge to return the tiny shorts, but I was never allowed to exchange them for the medium size I had asked for. I think I'm done with the deal with Bike TiresDirect.

  36. Nigel Mills
    2 rating

    The sales were great, but the shipping was not the best

    Sep 5, 2022

    The sales were great, but the shipping was not the best. I tracked the package across the country, and when it was delivered to Ft. Meyers, about 5 miles away from me, it stood there and then headed north for 200 miles, then towards Plant City, then back to Ft. Meyers, then finally to Cape Coral. The package was delivered so late the tracking number stopped working, and I could not track it. Perhaps it's time for another shipping company.

  37. Robert Johnson
    2 rating

    I will never buy from them ever again.

    Sep 1, 2022

    The ordering process went smoothly. The order was successful, but I am disappointed about the travail tire. One tire is round, and the other is moving across the wheel. The tires are coiled into an elongated circle. I took the tire off and put it back on, but it was the same result when I mounted it. Hopefully, it will get smoother, or I'll ask for an exchange. Update: BTD claimed they would assist; however, they swiftly changed their mind and made me jump through the maze of proving it was an issue with installation placing the blame onto me. It was a nightmare company to collaborate with. Watch the videos from the tire I made and decide for yourself. I put them in a container, sent the tires back, and bought a panaracer from a different company. I will never buy from them ever again.

  38. Michael Hudson
    5 rating

    The product received was exactly as stated in time and accurately

    Aug 28, 2022

    I've been buying from BikeTiresDirect for over ten years. Their easily accessible purchase history makes reordering a breeze. As always, the product received was exactly as stated in time and accurately.

  39. Delia Brough
    5 rating

    The descriptions and reviews for the shoes were accurate

    Aug 26, 2022

    I was a bit worried about buying winter boots that I'd not seen in person and, even more, important trying them on to see if they fit. The descriptions and reviews for the shoes were accurate. They were as described and did just as they ought to. I have yet to put them on in the winter, but that's coming soon

  40. Simon Bodman
    3 rating

    I recently had a bad incident with BikeTiresDirect

    Aug 23, 2022

    I recently had a bad incident with BikeTiresDirect. The company shipped a package of six tires, which arrived in a white plastic bag. The tires inside were ruined as well as battered looking and scattered around. I brought this issue to them, hoping they would be grateful for the feedback and would be concerned. They were not. They seemed unaffected by the impression it created for the customer and argued that the boxes were to be discarded anyway. This is certainly an accurate statement, but the whole experience was a complete disappointment to me. They are not proud of the product they deliver. This is far from the professionalism I had hoped for.

  41. Jed Richter
    2 rating

    I have to change the purchase to call the number 530.

    Aug 17, 2022

    I've been waiting since 5/16 when you said you were waiting for the results. After that, I stayed for a few days. Each time I visit your site, the date of delivery changes for new orders. I placed my order on 5/8. I cannot get a definite date for when it'll be delivered. I have not heard anything from your business. I have to change the purchase to call the number 530.

  42. Diane Williams
    5 rating

    Excellent service.

    Aug 14, 2022

    I was shopping for road shoes. Naturally, I had to return them twice before I found the correct size. I was not thrilled with the shipping costs to return the initial pair of shoes, but I knew it was the norm. I had received a discount of 20% on the first pair; however, as they didn't have the exact size in the same model, I needed to purchase a different model. BTD offered me a discount on the new shoes and skipped the return shipping cost. Excellent service.

  43. Kim Robinson
    1 rating

    I will take this into account when I make any future purchases

    Aug 8, 2022

    Orders placed on 2-17 qualified for free shipping. It was sent USPS and still hasn't been received until 3/4. UPS is more secure than USPS and is only slightly more. I just made an online purchase for a required part with a different west coast-based online retailer and received it within four days. I typically spend 100-200 $in BTD each year. I will take this into account when I make any future purchases.

  44. Charlotte Kemp
    1 rating

    The most expensive shorts were of poor quality

    Aug 7, 2022

    It took me a week more than what I was told to get it. The most expensive shorts were of poor quality. It's not your fault, but they were still thin. It's no wonder that they were sold out. I returned them... as well. I paid to ship the label. I've been a Gold customer for years. This kind of service is why other customers and I turn on Amazon or Google to search for cheaper options and better service. This is the truth.

  45. Roberta Astrauskaite
    2 rating

    I was unaware

    Aug 3, 2022

    I was unaware I wasn't aware that get a Michelin C2 tube and was to be given a C4 line (I didn't know anything that to expect from Michelins when I received the tire, and it was stated that it required C4 tubes, I took what was given, I didn't request C2) I rode my bike approximately a mile away. I always failed to bring the bike back home with the rear tire. But it's okay; it's like it is one of those things.

  46. Azahara Flores
    2 rating

    The shipping was slow

    Aug 2, 2022

    The shipping was slow - about ten days more than the website stated when I made my purchase. The customer service rep said this was a standard issue when I asked about it. However, I've had a far better experience recently with REI, Performance, and Amazon. The product is likely to be okay. However, I'm out of town at the moment and will be checking it out after returning.

  47. Thomas Hereford
    5 rating

    The variety of products available is fantastic

    Jul 15, 2022

    Every time I contact them, I can talk directly with an agent from customer service swiftly, and they're always friendly and, perhaps most importantly, extremely knowledgeable.

    The variety of products available is fantastic, and I never come across something I'd like being out of availability. Shipping times are fast and there's no chance of making a mistake.

  48. Michael Newton
    5 rating

    Excellent customer service

    Jul 8, 2022

    I bought a pair of bibs but didn't like them because the seams were rough. I put them on once, after which I washed them. I asked if the bike tire direct could assist me in any way, and they gave me credit in the store to purchase the bibs. I bought a second pair and am very pleased with the couple. Excellent customer service.

  49. Arturo Villavicencio
    2 rating

    The order was successful

    Jun 25, 2022

    The process of placing an order went well. The order was successful, but I am disappointed with the travail tires. One tire is round, and the other is moving across the wheel. The tires spin in an untidy circle. The tire was removed and put back on, but it was the same result when I mounted it. I hope it will be smoothed out, or else I'll request a refund.

  50. John Watson
    5 rating

    There are only good things to say

    May 18, 2022

    There are only positive things to share. Since my retirement, I have been rebuilding bikes and cycling long distances. It would help if you had the correct tires to suit your riding style, whether Mountain, City or paved.

    BTD assisted me in selecting the right tires for my different riding conditions. They are friendly and accommodating. They are also much cheaper than other online companies.

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We are dedicated to providing outstanding service and value to our customers every day. Visit us today to discover why so many customers return time and again.

5741 NE 87th Ave, Portland, OR 97220, United States