10 Reviews on ASG The Store
The bag was delivered and picked up promptly—great excellent service. I'm giving it four stars instead of 5 because the TSA lock that came with the bag was broken, but I've not yet received an answer from them after I left three messages.
There were some scratches to the case. I'm unsure why I'm charged shipping when you stated that more than $100 is eligible for free shipping—no response to my inquiries.
I sent back a bicycle box in August 2022, hoping for a refund, but I have not heard anything until now. I have sent numerous emails and messages to customer service or the CEO. I wouldn't endorse this business or have confidence in their customer service or CEO.
Quick shipping and excellent customer service. I had a minor issue with my case, but the customer service team responded quickly and resolved my problem. I would buy from this company again.
It looks fantastic and is easy to use. The time of delivery was excellent. This bag had two external features that are not present compared with every bike bag I've seen, making me doubt whether this is the correct product. Fair play; however, customer service is investigating what caused this to happen.
I purchased received an Aerotech Evolution X TSA bike case from ASG. It is certainly sturdy, but I could see that my gravel-ridden wheels tires could not fit into the matter.
This surprised me since we all know that gravel riding is integral to cycling. I contacted ASG but was not met with much understanding, even though they knew this was the case.
However, they were willing to accept the bag back, but I'd have to pay for the $150 shipping cost. The next evening I went through the entire ASG advertisement and YouTube reviews of the bag, and there was nothing regarding this restriction.
I called the next day, and after a bit of haggling ASG was willing to split the cost of shipping with me. It was not satisfactory, but I was unable to do, so I had to accept. I can see nothing about this apparent flaw in the ASG's marketing of this instance. I'd never do business with them again.
I placed an order the Aerotech Evolution X TSA bike case from ASG. It is certainly sturdy, but I was able to see that my gravel-ridden wheels tires wouldn't fit in the case. This was a surprise to me since everybody knows that gravel riding is an integral part of cycling. I contacted ASG to inquire about the issue and wasn't treated with understanding, even though they were aware of the situation, but they did agree to take the bag back but I had to pay for the $150 shipping charge. In the evening, I looked through the entire ASG advertisement and YouTube reviews for the bag but there was no mention regarding this restriction. I called the next day, and after a fair amount of haggling with ASG, I could share the shipping cost. It was not satisfactory, but there was nothing I could do, so I had to accept. I can see nothing about this obvious flaw in the ASG's marketing of this instance. I will never do business with them again.
I'm happy that ASG has agreed to reimburse me for my purchase and that the Sales Manager was able to process the refund promptly. The Sales Manager was highly open regarding the supply chain problems. However, this is not acceptable. The fact that the site I purchased from did not indicate that the product was not in stock isn't permitted.
Fantastic price. Fast delivery. Excellent customer service before I placed my order to assist me in selecting the appropriate bicycle travel case and to help me be aware of shipping costs (about 20 dollars for this item).
Scicon Aerocomfort Road 3.0 TSA Travel Bag is exactly what I was hoping for. I can't wait to take it on the road on my bicycle! Glad I discovered this ASG store.
Then I flew into D.C. with my 62cm Trek Domane. It's a vast bicycle (I weigh 6'7").
The only issue was that I had to take off my handlebars because I couldn't close the bag when they were on.
I just turned them upside down, and it was all good. Apart from that, the bag was fantastic, and I could leave the pedals in place.
Easy and quick luggage check-in for Alaska Airlines. Easy to get across the terminal. The bag is light in weight.
No damage to my bike. The bag was well protected. Very easy. A whole new world of cycling is now open to me!