11 Reviews on Urban E Bikes
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About Urban E Bikes
Urban E-Bikes is an electronic bicycle shop online that offers many brands and styles of e-bikes. We believe there is a bike for every person, and you can choose to live an active life.
 866 960 8616 |
 [email protected] |
 https://urban-ebikes.com |
 New York, NY, United States |
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A refund
They offer bikes that they don't own. After waiting over six months for a bicycle that was never more than a few weeks from delivery, I asked for a refund. Urban-E Bikes charged me nearly $100 for processing fees that were "standard procedure; it's in our return policy."
A very friendly and accommodating
An order for a short period turned out to be a lengthy time. I didn't expect it since the Urban Ebikes' website had been incorrect and said the trip could be delivered between 8 and 10 days. Therefore, it was canceled. It would have been better to read the comments of others—two stars for a very friendly and accommodating administrator.
The customer service terrible
I am thrilled with my bicycle. I would have rated it five stars, but the customer service on the internet wasn't a tremendous assistance when it came to simple questions regarding how to put it all together. We managed to put it together. However, it would be nice to get answers to some of our concerns from the seller we purchased the item from.
Smooth ride and longer battery life.
I'm thrilled with my Cheetah. Everywhere I ride it: smooth ride and longer battery life. I'm not concerned with how the business conducts business. I had a few issues when it didn't work how I wanted it to. They didn't answer my phone to this. The company intends to conduct everything on the Internet, and for their money, they would find someone who can answer the telephone. Everything is fine now.
Responsive and accommodating
I now have a fantastic bicycle. The journey to acquire it was not as easy as I would have liked. I believe Urban E-Bikes is undergoing several growth problems and isn't the responsive company it should be. They have since put in the effort to become responsive and accommodating. I'd recommend them to others.
The brakes aren't working
The trike is fantastic. I've not had the opportunity to take it for a ride often. It's beautiful. It could have been five stars, but making it was an absolute nightmare. Instructions could have been lacking. Hire someone with the ability to create an instruction manual. We are, mainly, putting brakes on. My husband tried it, but he was unable to stop. We live in a steep area; the brakes aren't working correctly is an issue. It's a blessing not to have been injured more than he was. We went through each YouTube video that we could find about it. Some were good, and others were not very helpful. It is recommended to upgrade your guide.
I do love the bike, but the customer service wasn't excellent
I do love the bike, but the customer service wasn't excellent. Communication was difficult. The bike was not 85% assembled as advertised. A short-term order turned into a long one and had to be canceled. The website was misleading about shipping times. Two stars for being a polite and helpful administrative assistant.
Urban e-bikes are highly recommended
Urban e-bikes are highly recommended. I have found their customer service through email and telephone unique. I was impressed by how they assisted me with each inquiry. My bike was packaged correctly and shipped quickly.
The excellent buying experience
A great company to deal with. I was aware that I needed an electric bike, and when I contacted them, they were able for me to understand which cycle for me, the accessories I required, and the ones I didn't need.
A kind driver safely delivered my motorbike, and once again, it was explained to explain the whole process.
I'll use them again when I need to achieve that lift of 50cc!
Thank you, UrbanEBikes, for the excellent buying experience
How poorly he runs his business
I'm the type of person who when I don't have something pleasant to say, I just do not say anything whatsoever. But it must be mentioned. Chris, the CEO for urban E-bikes, is not an honest man. I've sent him more than 15 messages, and he's never come back to me once. I've sent more than 20 emails. He then waits for several days to reply to Tumi when he does get back to me.
Then the CEO chooses which of my emails we are responding to. He isn't able to address all the issues that I'm facing with the bike I bought from him, and the guy doesn't seem to be concerned that I paid $2100 for it and haven't been able to enjoy my bike.
I've been requesting an RMA for over two weeks, and he's still not given me the paperwork I need to get. He's a poor excuse to be an entrepreneur. And I will never purchase anything from the shop ever again, and I will make sure that it is be made aware of how poorly he runs his business
My new tricycle is excellent
My new tricycle is excellent. I received great service from everyone regarding tracking and delivery. I look forward to a great season with my bike.
The pedal assist works excellent at one or two settings. If I need more boost, the thumb throttle can be used. Pedal-assist can be adjusted while I ride.
I will be installing mirrors to see if cars are coming toward me. My husband is my driver, and I love my freedom.
I can take the car to the senior center, library, or even the beach. Chris, Alyssa, and the rest of the team thank you!