(2.9)
Q&A
Is Gateway Mortgage legit?
Gateway Mortgage has 105 reviews on 99consumer.com, with an average rating of 2.9 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.
How to reach Gateway Mortgage customer care?
You can contact Gateway Mortgage customer care via email at [email protected] or by calling them at 8774068109
Where is Gateway Mortgage located?
Gateway Mortgage is located at address 244 South Gateway Place, Jenks, OK 74037, United States.
I thoroughly enjoyed working with the staff
I thoroughly enjoyed working with the staff who work at Gateway Mortgage. They were extremely friendly and accommodating. It took us a while to put everything together that we could understand, but some documents were required to be submitted repeatedly, and some documents they advised us at the last minute how to obtain. It's probably because of refinancing, but it was a bit difficult.
I would recommend them to everyone I know who requires a mortgage.
Amanda, as well as her staff, did a fantastic job on the loan. The only issue was the length of time from the moment we submitted our application until the moment we agreed to sign. Apart from that, the entire team could answer our questions and was very knowledgeable about the process. I would recommend them to everyone I know who requires a mortgage.
My experience with Gateway
The second time I worked with Gateway was in the summer of 2009. experience working with Gateway initially, purchasing the property, and refinancing the house. It was always a satisfactory overall experience. There were a few delays during the refinance process. However, it is probably a result of lower rates and a disproportionate number of people seeking to "get while the getting is good." The delay in communication might not have been as timely as I'd liked; however, we concluded the deal. I would recommend them to anyone with their finance requirements.
Jack Little and his team do a super job
Jack Little and his team perform a fantastic job. The problem this time was at the HQ or the back end. When the mortgage ended, however, payment was debited from my account to pay for that OLD mortgage. I contacted and phoned several times to make this clear and get the money back. Then, when it was finally returned two weeks later after the incorrect debit, The Gateway person cut the check the same day and sent it out 2-day FedEx, which was a good thing;g however, it shouldn't have happened, and why did I need to take time to fix the issue?
Highly recommend
Jason from Gateway was a great help in helping us refinance our house. He was quick and efficient as well as thorough throughout the entire process. Highly recommend Jason to anyone who is looking to refinance their home.
My experience with Gateway was positive
My experience with Gateway was positive. Eric Smith made it very simple for me. I had a trust factor with him, and he never let me down. From the beginning until the final, I was informed of what was happening, and there were no surprises. I would utilize the company again and would recommend its services.
They were extremely helpful
They were accommodating, and considering all this happened amid an epidemic, I can't overstate my gratitude for the people working at Gateway.
Do not suggest.
Our loan provider pressured us in numerous ways and was not entitled to make such a decision. We shouldn't have followed the advice offered to us to move ahead and buy our new home. We were told the closing date twice. Numerous times we were asked by various individuals for documents, even though we already had submitted all documents required. We were told we needed specific documentation, and when it was provided, we were told it wasn't enough.—these individuals acactualrom first-time buyers of homes. Do not suggest.
I couldn't log in
Everything went well until I tried to pay the initial mortgage payments following the refinancing. I couldn't log in, and I couldn't remember my username (because any changes they made to the site erased everything). It was Thanksgiving so nobody could assist me with my problem. I attempted to pay by phone, did the steps, and then when I entered my routing number, it stated, "they were closed for the holidays," which meant that I could not make my payment! A great way to annoy anyone who is trying to make a payment.
The most unpleasant experience
The most unpleasant experience you could imagine. Insensitive, oblivious of any happenings, and with little or no assistance. I'm not even sure what the company's future holds for business. I'll not mention individual names, but I will be clear that I will not be working with the Somerville site again, even if it is at no cost.
This company has only increased our stress.
As a first-time homeowners, We were recommended Gateway Mortgage by our realtor. We could have done more research on our own. Due to this company's lack of communication, patience, and organizational skills, I wouldn't recommend placing your money on them. Buying a home isn't superficial; this company has only increased our stress.
Communication was not good
Communication was not good. It took several days to get a response from the loan representative if there were any questions. If their request was more specific, we could close much earlier. Additionally, Underwriting demanded additional information from our contractor to close the loan, which was acceptable. Still, the instructions were unclear, which led to many exchanges between me, your employee, and the company contracted to finish the repairs.
I'm not too satisfied with Kile
I'm not too satisfied with Kile. Everyone else was excellent. Kile was extremely rude and was not patient. It was our first refinancing experience, and we were unaware of the process, and the whole process was extremely stressful. We felt pressured when communicating with Kile. Overall, the service is excellent, and I would recommend it to other people but with a different loan agent.
Overall, it was a great overall experience
Overall, it was a great overall experience. The staff was amiable and accommodating. I needed to redo certain forms repeatedly due to errors and mismatches. It wasn't a huge issue. However, I felt the mistakes should not occur again with multiple requests. However, I rate it one star less than perfect because I've always believed, even in my personal life, that there is always an opportunity to improve.
Not very clear on communication
Uncertain about how to communicate the cost due at closing because it was intended to be cashless at the close, but then the terms were changed at the last minute and were not disclosed; when we reviewed the final docs, we were owed money at closing, so we decided to cancel and proceed when rates dropped even lower, which was a relief. The suggestion is to communicate better because homeowners may not fully comprehend this process, or at least me, and it seemed very shaky at times.
We loved being a part of Gateway
We loved being a part of Gateway. The process was a bit intimidating and intimidating. Reagan and Braden were so helpful even during the off hours. They manage the business and complete it quickly. This is a fantastic team to collaborate with.
The process was pretty smooth
The process was pretty smooth. The loan agent was excellent. However, I suspect there were some issues with communication between the lender and the underwriter. Being self-employed and on 1099 is always accompanied by unexpected paperwork hurdles. I was shocked to find out how my mortgage was approved as quickly as it was since I had not expected it to be so.
Thank you, everybody!
Maybe, because of COVID-19, staffing levels at banks are low, as well as the current economic situation, and the timing for closing was slow and tedious. However, congratulations to all those who were involved in our refinancing journey. Particular thanks to the mortgage originator and supporting personnel. Yvonne Kearny and Bianca Vela for their constant support throughout our journey toward refinancing. I will recommend Gateway Mortgage to friends and family members. Thank you, everybody!
It was an fantastic experience
It was a fantastic experience for a new-time homebuyer. The staff was highly competent in all aspects that I was uncertain about, and I could explain many of the gray areas of confusion. I will certainly recommend their services to anyone interested in purchasing a home.
It took longer than anticipated to close
It took longer than anticipated to close. This resulted in out-of-pocket costs, such as homeowners' insurance premiums, which the previous lender didn't make. This meant that the home was not insured. I also noticed that the prices were higher and could have gotten more at the time of closing because of my veteran status with other firms. Jeremy Ball, the gateway agent, always kept us up to date and quickly responded promptly to our queries. He was an excellent representative of Gateway.
Two things seemed a bit messy
Two things seemed a bit messy. The first was that they paid us back $675 when they closed. They said that the amount was because their initial estimate was slightly off. I'm not going to put this into my 10-year mortgage. The other issue is the escrow. Chris stated that one of the benefits of refinancing through this same firm was the fact that the escrow became unpaid. A few weeks later, I received a payment for the old escrow and realized that you had funded the new escrow for the next ten years.
It was a challenging experience
I have had to close several homes for business or personal reasons. This was by far the most stressful experience I've had in more than 40 years of closing. The agent kept returning, seeking more information or details that we had submitted a few times previously. Maybe he was responding to other sources, but despite that, it was a challenging experience for my wife and me.
This was a mortgage transaction
This was a mortgage transaction in that the right hand didn't understand what was happening to the left. We were told that things occurred, but they were fine, and later realized that the events did not happen and weren't okay. It was a rush the last-minute meeting and not getting all the details together until just before closing time.
The communication was awful
It's the 2nd time that we have utilized gateway mortgage. The first time, it was great. However, this time, the communication was awful. They didn't keep us updated at all. I had to contact them via text or email to find out what was happening. The refinancing began in September and then completed the closing in December.
The paperwork was missing
The loan officer was highly unorganized and didn't meet the legal deadlines for appraisals and home insurance riders. The paperwork was missing. It was a traumatic situation that was monitored throughout the whole time. Glad that I don't have to deal with this business again.
Communication was horrible
Communication was horrible. I was repeatedly told I'd be contacted the next day, but there was no obligation to answer. It's like I had to force the loan to be paid. I haven't paid the first installment as the loan is being transferred to a different company. If I desired to work with someone else, this is the way I would have gone. However, I will never recommend gateway or use it as I did previously.
Gateway did an excellent job
Gateway did an excellent job. The building inspection only revealed minor things; however, I believe you were over-emphasizing. You indeed requested many documents. However, I can understand. I promised to do them. The most enjoyable part was working with Benson Lee. Benson Lee is a great person who helped us understand the procedure and kept us updated each step of the way.
Unprofessional. I regret using Gateway.
Unprofessional. I regret using Gateway. My realtor convinced me to take advantage of their services. I had already started the loan process through Chase Bank and should have continued with the bank. It was a very frustrating process, and I was dissatisfied with the experience of purchasing a house. I was forced to send the same documents repeatedly since they could not keep track of things.
I could write a lengthy list of complaints, including calling me around 2 am and calling and placing me on hold. At the same time, he eats his chicken from the drive-through and then calls me, putting me on hold until he receives a call from contractors regarding his home, and then talking directly with my realtor about the delay of my closing by five days without having a conversation with me as he's busy to complete the paperwork. He then blames Covid-19 for being incompetent. I wouldn't suggest Gateway to anybody.
Extremely difficult
Receiving what they want, like check stubs, how much we earn, for instance. Extremely difficult. Thinking we were done signing electronic statements and could not sign because the wrong number was added to the information, and they refused to sign. We were told we had to be closing on a specific date, but we didn't, and my lease was about to expire.
I was pretty disappointed
Overall, I was pretty disappointed. It started well but was then greeted with hidden and unexpected financial increases several times throughout the process of obtaining a loan which included the massive change of increasing the monthly payments to $100 at the time of closing. It was not a good idea. If I asked why I should be able to understand, I received an ineffective defensive response from Frank that explained all I should know about how the business he conducts itself. It could be a prank or a ploy to hide something. It's not the best customer service when it comes to putting your trust in anyone with this amount of money and money. I would not recommend this company to a family member or friend member.
The beginning was great With Jack Little
The beginning was great. With Jack Little then, right when the time came to transfer funds, he made me give him inaccurate details. Agent needed to sort the situation. I tried to reach him regarding the mortgage. He promised an answer but hasn't yet called back. I'm not sure what's happening, but he changed from a positive to a negative for your company.
I was not happy with the refinance process
I was not happy with the refinance process. I felt it was poorly coordinated and non-professional. I was not sure that all was done professionally. I received a call from them to request payment, even though they were supposed to have the loan fully paid. I was told to be told that they didn't attach insurance. It wasn't good!
Lori was a pleasure to work with
Lori was a pleasure to work with. We loved her prompt responses to our questions and helping us navigate the procedure. She helped us navigate modifications to our loan due to the passing of loved ones and was a pleasure throughout the process. We experienced a significant delay in concluding due to the massive volume of applications and transactions and possibly staff shortages at Gateway and other places. Lori assisted us in calming our worries and tried to make us in the loop and be patient.
My loan rep was excellent
My loan rep was excellent; however, the underwriters were a disaster. They had to ask for information several times as they let the loan expire. Also, the insanity of demands for information was impossible.
I was satisfied
I was satisfied with most of the transactions I had to make in this process. One thing that could be nice was the availability of an exhaustive list of all the items I had to prepare before applying. In addition to this problem, the staff and you created an enjoyable process. Thank you, Charles Jon Garst
Grant was a great help throughout every step of the way
Grant was a great help throughout every step of the way. If we ever had any questions and he responded with prompt responses. It was our first time buying a home, and everything went smoothly. We would highly recommend Grant Griggs and Gateway Mortgage!
The rest of the time, everything was smooth!
I'll only mention one thing: my personal information, which was required for the loan, was sought repeatedly over and over again. The same data, even after I had provided it the next day was n, not remembered the next day and was again requested. We aren't sure what caused this, and it has caused some anxiety. The rest of the time, everything was smooth! Because of covid, I understand the delays were longer than usual.
Great Team To Work With
In this case, we did not use a real estate agent, so most of our inquiries went straight to Matt. He was able to handle everything. He was extremely gentle and patient. If there was any issue, he immediately contacted me to say he'd take care of it. He always did—a great team to work with.
Get rid of Gateway!
Get rid of Gateway! If you're a beginner (or not) homeowner, never sign up with Gateway! They'll never be able to remove Primary Mortgage Insurance (PMI) from your account. I have given Gateway everything they've asked for to eliminate PMI, but they always provide additional demands. I've been paying PMI for two years, even when my home's value has gone up far above the ratio of loan-to-value they claim.
So far, everything is fantastic
So far, everything is fantastic. I'm pleased with the quality of service and how things were completed. I'm sure it's fantastic! Thanks to their tireless efforts, we could find the most affordable deal.
The loan agent seemed to have no interest in our company
The loan agent seemed to have no interest in our company. We have never had a conversation with him, or even remotely. We both were on loan, but the loan officer wouldn't place the two of us in email correspondence after we had signed the documents and walked into the office wearing masks. The title company had covers on hand; however, the person going through the paperwork didn't offer to wear the mask.
The refi was delayed one month and it was a hassle.
The refi was delayed one month, and it was a hassle. We had to stop when we were scheduled to or be more irritated. After that, when it was time for closing, we didn't receive live the two months without a single payment. It was due to an error and we could have been delayed again for the sake of rewriting our contract.
Josh was extremely informative
I would recommend Josh and his team! Josh was highly informative. They were helpful throughout our journey towards being approved financially to purchase our home! Josh made the process a seamless and straightforward experience.
It's just that I feel a lot of hands are involved in the process
It's just that I feel a lot of hands are involved in the process. Before I made use of Gateway to get my mortgages, I worked with my loan officer from beginning to end all the way. Still, with Gateway, there are a few different people involved, and I'm concerned that information is scattered between them and what's required in the end. Then you add to the title company all their queries and needs. Additionally, after closing, or at any time during my mortgage, I call my loan agent and am instructed to contact customer service if I need to ask questions. I'm not a fan of dealing with so many different people; I don't think that's how to build a long-term relationship.
It was simple and convenient to complete this loan
It was simple and convenient to complete this loan. The only problem we faced was the inability to access certain documents to complete the paperwork on behalf of my husband. The correct answers to security questions were not working. It was more efficient than the hyperlink being directly sent to my husband's email address instead of mine so that he could try to complete the task independently instead of having us be in the same room simultaneously.
I was dissatisfied with the manner
I felt you could do a great job, except for the inability to communicate and keep me updated on the situation. I was dissatisfied with the manner of closing went when I wasn't informed and was almost afraid it wouldn't happen; however, overall, the pace was perfect, and we did complete the task, and you're an awesome group to work with.
The staff didn't have everything in order.
The individuals I spoke to were unorganized, confused, and not even professional. The staff didn't have everything in order. There were instances when they would begin talking about paperwork to me after which, when I stated that I wasn't sure, they told me they were discussing someone else's loan.
I was assured of phone calls, but I would not hear from anyone for weeks. Then I was told I should quit calling since I had become "frustrating" when all I was seeking was a query to address. This was my first experience purchasing a house, and due to my knowledge, I'll never want to go through this again.
Grant performed a fantastic job
Grant performed a fantastic job every step of the way. When we needed to ask about an issue or concern, he had a rapid response. It was our first time buying a home, and everything went exceptionally smoothly. We would highly suggest Grant Griggs and Gateway Mortgage!
Ron Lopez was-- absolute perfection working with
Ron Lopez was-- absolute perfection working with. In all honesty, when you were working alongside Ron, Dorthea Holland was rude and abrasive several times throughout our interactions. Our loan was lower than usual, and we are aware of this. Through the difficult times of COVID, this loan needed more work than the typical. We appreciate the company's dedication in bringing us through to the finalization of our move.
Didn't trust Gateway Morgage
I've been a faithful customer of Gateway Mortgage for over ten years. I asked them if they would ever sell my mortgage, and they told me they wouldn't. Then they sold it to the worst company, "Specialized Loan Servicing," which is nothing but loan sharks. My suggestion to anyone is to look for another mortgage provider. It would help if you didn't trust Gateway Morgage.