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Banggood.com Overview
Banggood was founded in 2006 in Guangzhou, China. And specializes in selling various consumer goods, including electronics, clothing, beauty products, home decor, and more.
The company ships products to over 205 countries. Banggood.com has gained popularity due to its competitive prices, free or low-cost shipping, and vast selection of products.
The company also offers various promotions and discounts to its customers regularly.
Who is the owner of Banggood?
The founder and CEO of Banggood is Aaron Chen. Chen is a Chinese entrepreneur who started the company in 2006, focusing on providing affordable and high-quality products to customers worldwide.
Before founding Banggood, Chen had experience working in the technology industry, including working for a software development company and an online gaming company.
He also founded another e-commerce company called Infindeals, which focused on selling products to customers in China.
Chen founded Banggood intending to create a global online retailer that offered a vast selection of products at competitive prices.
Since its inception, Banggood has snowballed and become one of China’s largest online retailers, with a global customer base and a presence in over 200 countries.
Under Chen’s leadership, Banggood has received numerous awards and recognition for its performance and innovation, including being named one of the top 50 cross-border e-commerce companies in China in 2018.
The company has also been recognized for its customer service, offering a buyer protection program and a money-back guarantee to ensure customer satisfaction.
Chen’s vision and leadership have helped Banggood become a successful global e-commerce company, which continues to grow and expand under his guidance.
Overall, Chen has been a successful entrepreneur and business leader focusing on providing high-quality products and excellent customer service.
Is Banggood reliable and safe?
Banggood is generally considered reliable and safe.
The company has been in business since 2006 and has a large customer base that is typically satisfied with its products and services.
While some negative reviews and complaints have been reported, these are rare and often related to specific issues, such as shipping delays or defective products.
Overall, Banggood appears to be a legitimate and trustworthy online retailer.
Is Banggood a scam?
No, Banggood is not a scam.
While some negative reviews and complaints have been reported, these are regular occurrences for a giant site like this and are often related to specific issues, such as shipping delays or defective products.
The company has been in business since 2006 and has a large customer base that is generally satisfied with its products and services.
Banggood offers various payment options and a buyer protection program to protect customers against fraudulent activities.
Does banggood have a money-back guarantee?
Yes, Banggood offers a money-back guarantee to its customers.
Did you receive a defective or damaged item, or are you unsatisfied with your purchase for any reason?
You can contact Banggood’s customer service within seven days of receiving your order to initiate a return or exchange.
The company also offers a 30-day return policy for most products, during which you can return the item for a full refund or exchange.
However, certain products, such as electronics and custom-made items, may have different return policies, so it’s essential to check the specific procedure for your product.
Pros of Banggood:
- Wide variety of products: Banggood offers a vast selection of products from various categories, including electronics, fashion, beauty, and home goods. This makes it easy to find and purchase all the necessary items in one place.
- Competitive prices: Banggood is known for offering very competitive prices, often lower than other online retailers, which can save money on purchases.
- Worldwide shipping: The company ships to over 205 countries worldwide, which makes it accessible to customers from different regions and countries.
- Buyer protection: Banggood offers a protection program that protects customers against fraud and offers refunds or returns for defective or damaged items.
- Discounts and promotions: Banggood offers regular discounts and promotions, including flash sales, coupon codes, and deals on specific products.
Cons of Banggood:
- Shipping time: Shipping times can be pretty long, especially for orders shipped from China, which can take several weeks to arrive.
- Customer service: Some customers have reported issues with Banggood’s customer service, including long wait times and difficulty resolving issues.
- Product quality: While Banggood offers a vast selection of products at competitive prices, some customers have reported issues with product quality, particularly with electronics and other high-tech items.
- Returns policy: While Banggood offers a money-back guarantee, some customers have reported difficulty returning items and receiving refunds.
- Language barrier: As a Chinese-based company, Banggood’s website and customer service can be challenging for English-speaking customers, and there may be language barriers when communicating with customer service.
What are the reviews on Banggood?
On AdvisoryHQ, Banggood received 2 out of 5 stars from 1,788 total reviewers, with most reviewers giving it a 1-star rating.
According to Better Business Bureau, Banggood has a rating of 1.5 out of 5 stars based on customer reviews.
On Reviews.io, over a month, over 36% of reviewers gave Banggood a 1-star rating, while more than 71% gave it a negative review.
Similarly, MouthShut.com has negative reviews about Banggood’s customer service and incorrect product specifications.
Banggood has an average rating on TrustPilot, with a 3.9/5 based on more than 42700 customer ratings.
On SiteJabber, there are both negative and positive reviews for the company. The profile attracts more than 100K reviews, and many of the review’s editorial sites suggest that the company may have spammed the platform with spammy reviews.
On Reddit, Banggood is considered a legitimate online shop with competitive prices, but they recommended using PayPal for added security.
Ensure the address matches the delivery of items, as the site will send the parcel to the address mentioned on the PayPal shipping address.
One customer who recently purchased a battery charger from Banggood complained about the product’s dysfunction and the high return fee cost to China.
Some customers have reported terrible customer service and difficulty getting refunds.
However, there are also positive reviews from verified buyers impressed with the pricing, delivery, and after-sales service.
Banggood is a legitimate business that ships genuine items from a warehouse.
It does not sell fake products, but sometimes customers may receive damaged or faulty items or items that do not match the product description on the website.
In summary, Banggood is an online retailer offering cheap products but inconsistent quality. Customers should read reviews and sizing charts before making a purchase.
While some customers have reported poor customer service and difficulty getting refunds, others have had positive experiences with pricing and after-sales service.
Regarding customer service, Banggood offers live chat, email, and telephone queries resolved in 6-12 hours.
The returns process could be better as some customers have reported difficulty getting refunds.
Q&A
Is Banggood Legit and Safe?
Banggood is a legitimate, safe, and trustworthy online retailer based in China, selling various products. While some customers are satisfied with their purchases, others report issues with shipping, customer service, product quality, or refunds.
What is the refund policy of Banggood.com?
Banggood.com's refund policy includes a 7-day guarantee for defective or damaged products, a 30-day return policy for unsatisfied customers (partial refund), and a 180-day quality guarantee for products with quality issues. Certain items like clearance products, gift cards, and specific types of clothing are exempt from the banggood refund policy.
I could sort out products that be delivered quickly
Excellent! I'm searching for something that will arrive on time, only to realize I cannot find anything. But I do wish that when I search, I could sort out products that be delivered quickly. If I had filters, at the very least, I wouldn't need to waste time searching for every item to find the perfect seller! Please Banggood and add this option!
The payment was unsuccessful initially
The payment was unsuccessful initially, and it took me some time to transfer the funds to my checking account (it was still reserved). The price fluctuated, and the items I bought were more expensive. The product looks great, and I'm sure it'll match our expectations, but the purchasing process was unpleasant. Another issue is the language. I'm unable to figure out how to convert it into, for instance, English without using Google translate. Sure, I can read Swedish however, it's poorly translated. I would have liked to see that an English alternative helped the process.
Keep up your excellent work
Your service is superior to Aliexpress since they tend to be biased towards sellers in disputes. You are more involved in helping me with issues as you respond to me when I require assistance, not just relying on an automated system. Keep up your excellent work.
I registered for the first time today
I registered for the first time today. It was supposed to offer $20 off for first-time users. Your discount tickets are complicated, and I am unsure how to utilize them properly. I purchased two pairs of shoes, 59-20, which should be 39. I somehow ended up buying two teams at 59 and paying 54.50. Do you have a solution to this problem to ensure that I receive my discount of $20? Thank you, Bob
It's hard to tell which coupons apply
Pretty good... Coupons shouldn't be as restricting, however... it's hard to tell which coupons apply and whether sellers' coupons will be honored. Also, adding shipping charges on two items from one shopping cart is too much.
Do not ever deal with this horrible company
Do not ever deal with this horrible company. I purchased an item that was a perfect fit for my set-up. After receiving it, however, it was not a suitable model. I tried their complaints process, but I never got an answer. I had to purchase the identical item from another source... The image I have included is the exexactlyat I gave them as an example.
Completing the checkout was ineffective
Completing the checkout was ineffective - I was required to use a PayPal checkout, where all of my address information was already stored. Still, I then have entered everything all over again in Banggood checkout. Why don't you take the address and delivery information from PayPal?
I am excited to get my order
I am excited to get my order—simple navigation and a great selection of products. It's the same item for less than the $20 I would have spent on Amazon! The shipping is affordable and fair even when there are delays because of the state of the world today.
They also admit not being aware of freedom of trade in the EU.
I decided to have my item shipped from an EU-based warehouse to Sweden. Banggood delivered it from a warehouse in the UK, and I was required to pay a customer the cost of a business the parcel shipped. Bangood will not pay me back the price. They even admit they sent the item from the UK despite clearly stating in the order details that it must be sent from the EU. They also admit not being aware of freedom of trade in the EU.
Coupons added to the cost twice the amount that it was discount.
Coupons added to the cost twice the amount that it was discounted—discounted dollars discount for a first-time shopper. It was initially advertised as 20$ off, but then I went to two choices to choose between one offer with 5 percent discounted or three with no 20 percent off. This is not the best way to start. After applying the couponM6ss, the "total" exceeded ten bucks. I've heard that it was void for another discount that was already used, but you need to give notice or an explanation before. What is the strategy? Not realizing the value will cancel another discount and not be added to the existing value. " Can't use a coupon on deal items. "
The product is exactly as it says and the packaging is excellent
The product is exactly as it says and the packaging is excellent. However, the delivery aspect could be improved because updates are often late or not even at all, and not forgetting that you must take your package to the store instead of having it delivered to your address.
There are too many hoops and loops.
There are too many hoops and loops. Be fair to your customers who want discounts without having to do all the rigors to get tiny deals from already incredible price tags—a waste of time and effort. Offer the value, and there is no need to learn the steps. I agree in the same way as Nike's "Just Do It," even though it is priced at a premium also. Are you able to hear me read clearly and loudly?
Makes no sense to me.
The new coupon for users of $20 may be a bit misleading. It's three coupons, of which I could apply two coupons to save $8 off the purchase. It was also my experience that every time I used two coupons during the checkout process, the cost of the model I bought increased from $224.99 to 249.99, and it cost me more to apply coupons. I tried three times, and it occurred every time I used coupons. I'm not sure if this is an error in the software or if it was done intentionally. Whatever the reason, purchasing the drone was more affordable without discount coupons. Makes no sense to me.
I purchased twin basin faucets a couple of weeks ago
I purchased twin basin faucets a couple of weeks ago. I received the hot water faucet instead of the two a couple of days ago. I'm so disappointed because nobody has responded to my attempts to reach them. The problem is that I'm waiting for my 2nd order to be delivered, and I'm not sure if it is up to par because my first one was already quite a mess.
I can only speculate that they're not earning enough since the items are now priced higher
Are you disappointed? If you place an order at a discounted Pre-release price, and then more than four months after placing the order, the item has not been shipped, despite the excuse that it's out of stock. Strange that a lot of websites offer the same thing in stock stocks. The price is higher. Cost, but there is no explanation why BG isn't stocking it when other sites have. I can only speculate that they're not earning enough since the items are now priced higher; I want the item I purchased.
It was tough to navigate the process of paying.
It was tough to navigate the process of paying. When I selected a few options, the system cleared every field, and I had to enter the information multiple times. I also tried to use my credit card, which led me to an authority site through my bank. And even although my bank said it was ok to make the transaction, Banggood still said the payment did not work, so I had to go through PayPal. It was a very awkward, bad checkout experience. I hope that the shipping dates are correct and that I receive it by the middle of December. This is my first Banggood purchasing experience. I'm not sure if I'll ever purchase from Banggood once more. If this is what I'm able to anticipate every time.
Terrible experience
I bought the shoes in two beautiful sizes in the images. But after an extended time and endless hours calling customer service, they repeatedly asked me to hold off for a couple of weeks. I didn't receive the product. Finally, I contacted Paypal, and after waiting another two weeks and providing the company with the information on their website, I received my refund—a terrible experience. I'd only use COD now if it were possible.
BANGGOO.COM SUCKS!
I had done some business with them until they cut down an order (I did not get all the parts). It wasn't an issue. However, they didn't take me seriously about the matter! (Nor was I ever able to receive reimbursed or get the items back that were sent; it was an $8 item, and they didn't even send all the pieces to make it up!) It was their error, and I haven't received an apology for it! (I learned that dealing with the China firm is all on you yourself!) BANGGOO.COM SUCKS!
I hope this can help you to design a more effortless shopping experience shortly.
Though I've bought through your website previously, I had a shopping experience to be entirely wrong. I was forced to go through the site to buy my next purchase! Most importantly, when I picked a shoe dimension UK 8. The product that was in my cart is a size 9! I'm just hoping to receive a UK size 8' that will arrive at my door, but if it doesn't, I'll return the item to you. I hope this can help you to design a more effortless shopping experience shortly.
Their policy on customer service states
It took me over a year before I received an exchange for defective products, and I was required to hire an attorney to force the company to make the refund. Their policy on customer service states that they will respond within 48 hours to any customer queries or concerns; however, they took about an entire week to respond every time I attempted to reach them.
I needed to call customer service since my phone was not working properly
I needed to call customer service since my phone was not working correctly. It was among the most pleasant and positive encounters I have had with any customer support.
These people are amiable, courteous, and focused on solving my issue. They responded quickly and provided me with precise details about the possible next steps for my refund or return claim.
It's perfect. If you're concerned about what your guarantee will do at another point in the world, don't.
I purchased a smartphone it was not working after four months
I purchased a smartphone from Banggood. It was not working after four months. After a lengthy explanation, BG's guarantee resulted in an offer of less than one-fifth of the price. I wouldn't recommend this shop to anyone.
Banggood customer support
Because my smartphone was not working properly, I needed to contact customer support. It was one of my most pleasant experiences with customer service. They were polite, helpful and focused on solving my problem.
They respond quickly and provide clear information about the next steps for my refund/return. It works flawlessly. If you are worried about how your guarantee will work at another end of the globe, don't be.