(3.9)
Q&A
Is JW Computers legit?
JW Computers has 52 reviews on 99consumer.com, with an average rating of 3.9 out of 5. This indicates that most consumers are satisfied with their business interactions and dealing. Therefore, feel free considering purchases or engagements with the business.
How to reach JW Computers customer care?
You can contact JW Computers customer care via email at [email protected] or by calling them at 0288800888
Where is JW Computers located?
JW Computers is located at address Northmead NSW, Australia.
Declining User Experience, Technical Glitches
JW has been my preferred PC parts shop over the years However, over the past few years or so, the performance of the site has significantly diminished. The menus never have items that I am sure are available, or stock is out of date and not within the right category, making difficult to locate the product I'm looking for. I often encounter some strange errors.
Order Cancellation Raises Concerns with JW Computers
I had an unfortunate experience with JW Computers. I encountered what seemed like a great deal and eagerly placed an order, only to have it abruptly canceled without any communication or explanation. This was my first purchase from JW, and the lack of transparency concerns me. Now, I am questioning the transaction's legitimacy and worried about my details and credit card information. All this things has eroded my trust, and I won't be considering JW Computers for future purchases.
Nobody returned my call
I was in urgent need of the item, and even though I could have the option to collect and click, it appears as if I could only manage it in 3 to 5 days later, and the call number didn't get responded to, so I opted for the voicemail, but nobody returned my call.
Excellent overall customer service
Fantastic website. Also, I called online customer support to ask for an inquiry. Paul was accommodatingpful and thoroughly analyzed my issue before calling me back five minutes later with a response. Excellent overall customer service!
Excellent overall customer service
Also, I called online customer support to ask for an inquiry. Paul was accommodating and took the time to review my request and then called me 5 minutes later to provide me with an answer. Excellent overall customer service! Fantastic website.
The staff was accommodating
I went to the Blacktown store to purchase a few things because I am not the best at tech. The staff was accommodating, and I didn't buy anything at the store, mainly because I ride a motorbike.
I was charged each time I brought it back to repair issues they created once
10.000 dollars later, they offered me a computer that operated for three months simultaneously. Then I'd wait three months while they played around, apply a bandaid to the machine and then send it back to me. Four years Fourier, I've paid another three grand for parts they claimed would repair every three months as if it would fail and another part would start burning out. I went to a different computer store to find out that the recommended components weren't compatible, and the water cooling could not handle two titan graphics cards for five minutes, let alone hours of gaming. They lied from day one and have not been able to demonstrate the quality of work and ethical interactions with their customers. I was charged each time I brought it back to repair issues they created once. If I receive a complete report on the computer that is malfunctioning. I will file small claims to get the total amount of 13000 dollars
There was no communication from JW regarding my orders
It's the same as MSY! Three orders were placed with JW Computers over two weeks. There was no communication from JW regarding my orders. In two weeks, I attempted to contact several stores but never got a response. I wrote multiple emails asking for updates. I received no reply. I became highly impatient and requested a refund through Paypal, which was quick. When I could not find one of the items, I finally spoke via phone and asked for an update. They informed me that this item had been unavailable since the end of January, and their vendor hasn't shipped anything since then, ho. However website,e states that the item is available and in stock. One of the people I talked with on the phone couldn't comprehend why I was so upset not about receiving an update on my order. Any update could have been better than silence, or at least let me know that the order will be delayed or they don't have any stocks. In the end, JW computers kept my money and were probably trying to determine the length of time they could save the money until I finally got in touch with them. The computer shop is similar to MSY and must be investigated or monitored through the ACCC. I will never buy anything from this shop and am happy to share this experience with my gaming buddies and friends on Facebook.
It was pretty excellent.
It was pretty excellent. I was not too impressed by the salesperson's new attitude after I asked for an extra $30 off the sale of $650. It was as if I was taking money from the sales assistant's pocket—a bizarre way of looking at the world. A simple thank you has not been presented at the end of this transaction.
The repair service is exemplary
The repair service is exemplary. However, I noticed that their service docket states that they are not responsible for the loss or damage to your device while it's at their facility, either to repair or upgrade! The fine print states that they ".. cannot be held responsible for any damage or loss caused to the item by any incident while they have it in their possession or under their control regardless of whether the loss was due to our fault or the negligence of any employee or agents".I wonder if this works in the context of consumer laws and the rest.
I bought a laptop from this store
I bought a laptop from this store about one year ago and have had no problems with it. I brought it to the shop with a damaged hard drive that took nearly three weeks to identify and fix. The cable management is horrible. Also, I had two defective RAM cards within one month of entering the shop. It would have been better to buy at Mwave since they do not employ cheap parts.
I am happy with the service
I couldn't be more pleased with the support I received when I started my desktop build. Thank you to Bradley for assisting me with all my questions and suggesting specifications. He was accommodating, as were the staff members. I am happy with the service and have told all my acquaintances and friends about your company; job well Done!
Amazing discounted prices
Excellent service and a great range of products! I was impressed with talking to Wen regarding what I wanted in a laptop. He helped me choose the perfect option for me! Since I could discuss it with him relaxedly, I am at ease with my decision (as I've been thinking about various options). The advice Wen gave me was super helpful! They're genuine and do not try to convince you to buy the more expensive options if it's not the solution you're looking for! Amazing discounted prices!!! Thank you so much!
Knowledgeable and accommodating team in Castle Hill
Knowledgeable and accommodating team in Castle Hill. Castle Hill store. When it comes to big purchases, JW prices are sometimes more affordable than other suppliers. However, their customer service makes shopping more enjoyable!
Never recommend it to anyone.
I purchased a GPU that said "in stock." Three days later, it said it was not processing. Sending an email, I was informed about quoting, "My apologies for the delay in processing your order. Looking into your order further, unfortunately, due to a stock syncing issue, we do not have any stock of this particular graphics card currently, and there is no ETA from our suppliers. Our apologies again for this syncing error." Then they offered me two inferior GPUs at the exact cost as the one I purchased. The bait-and-switch tactic is borderline. Never recommend it to anyone.
Keep up the excellent price and service.
I have purchased numerous products in Castle Hill. Castle Hill store and staff are always accommodating and willing to help. The prices are on par with the top brands in the market. Great job, JW, at CH. Keep up the excellent price and service.
An excellent and impartial opinion on products.
5 5 stars solely based on the ease of working to Wen the JW Computers. He is over and beyond and provides an excellent and impartial opinion on products. I've only spoken with Wen on the phone three times, and the three times I have spoken to him, the purchase was simple. I have purchased two headphones and monitors and will continue buying from this company.
Excellent price
Excellent price. It is possible to purchase online and then pick it up to save on the cost of shipping. It is easier to handle warranty claims in person. Excellent to help local companies. Just under the roof car park.
Excellent customer service and excellent product
Excellent customer service and excellent product.JW Computers could answer all my queries quickly and promptly respond to emails and phone calls. The laptop I bought runs well, and I've not had any issues with it. The delivery was quick, and I received my computer three business days after it was delivered.
The stock they have is often limited but is regularly refreshed. Visiting their website periodically is advised if you're after specific performance specifications or prices.
It's a shame, as I'd shop locally instead
Friendly and helpful staff; I was offered a quote to purchase a computer for around $8k. However, they are required to verify an item the following day. They promised to call me back to ensure I could complete the purchase. The call never came back, so I decided to buy elsewhere. It's a shame, as I'd shop locally instead; I was told there was no other option.
It usually has a decent selection of hardware available
This shop is among my top choices; though it may not be the most expensive, it is competitive enough and large on advice and warranties. It usually has a decent selection of hardware available. You'll sometimes get cutting-edge products for a reasonable price. Recently, I was impressed with the quality of their prebuild system and used it for two months during the lockdown. I could not be happier. It performs flawlessly. Overall, the company is easy to work with and has knowledgeable and patient knowledgeable staff. They offer an excellent selection, have no issues with warranty returns, and are red local. Keep up the great work!
The staff is experienced and friendly.
The staff is experienced and friendly. First time I have had the issue of getting a refund for a product only to be denied a refund for the transaction fee charged by a credit card, which is 1%($13). Then I bought a new laptop from the internet to pick up without any credit card charge.
This is not good enough.
They are usually excellent. However, I'm unable to receive a reply to an email. I made an online purchase and paid for a hard drive 12 days ago. I received only an email with a confirmation. I have no records of my purchase on my account online, and they're not answering phones and only sending automated email responses. You can collect and click this order and not use Australia Post. Stop wasting money and respond to your calls. This is not good enough.
The lowest prices on the internet and a vast selection of products.
I want to express special gratitude to Jacob, who worked helping me create an estimate, demonstrating several options, and helping me decide what would be most suitable for me instead of making me sell. Jacob was accommodating, and I'll return to place my order for parts. Great pricing is also competitive, with the lowest prices on the internet and a vast selection of products.
The monitor was not delivered within two weeks.
Very unhappy. Purchased a monitor during a promotion with a one-week ETA. The monitor was not delivered within two weeks. After several calls, he was told there was no guarantee of offering it. Spend more than two weeks waiting—no credit on the online purchase.
It's a headache all around.
It is one year and 18 days since my purchase, and 1 of the cells in my laptop's battery has failed. I contacted Lenovo, and they informed me that it's not covered under warranty (for 18 days). Don't purchase through JW Computers. It's a headache all around. Had an unreliable Lenovo laptop. I took it to the store, and they told me it wasn't an issue; they do not thinkdidenovo would be able to cover it. Therefore I'm supposed to accept the case. The problem was not that big, but it's an issue.
Excellent Service and Support From JW Castle hill
Ons. JW Castle hill team. Excellent Service and Support From JW Castle hill. JW Castle Hill has continuously offered prompt and reliable service, and its staff has always exceeded my expectations. I run an unassuming MSP and therefore have to order software and hardware frequently in a hurry with only a few days' notice.
The top mention goes to Robert, who often impressed me with his focus on details and willingness to assist.
Fantastic Job, guys, and we Thank you for your support.
Perhaps it is better to connect to the mwave
Every time I leave, they take 15 minutes to arrive at me. I'm not sure what the issue is, but the staff doesn't want to help me despite being an implausible buyer. Prices are somewhat expensive but can provide an identical price match or similar. There aren't many options for the essential computing components, like memory or power supply. Perhaps it is better to connect to the wave
Outstanding Service Extremely Friendly and beneficial staff.
Outstanding Service Extremely Friendly and beneficial staff. Brand name products at a reasonable price with warranty service in-store with their laptops. I would highly recommend it. Thank you, JW Computers.
It was a positive experience.
I bought a used laptop from them. However, they took a whole week to deliver the computer, which gave them four stars. They were accommodating when I reached them. It turns out that they had been "testing and updating" the laptop to ensure it was working when I finally received the computer, it appeared they had installed a clean version of Windows that did not have any bloatware installed on the computer (although several useful utility programs from the manufacturer were also removed). I am technically proficient, I would instead install Windows myself and get the laptop prior, but I believe this was a brilliant idea for those who aren't tech-savvy. Overall, it was a positive experience.
We will go to this place for everything about computers.
Wow. A lovely shop with a large selection of PC components and other accessories. It is conveniently located and offers affordable costs—more than the other vendors on the market regarding customer service and peace of mind. I had planned to buy an external PC and was advised, "Go with JW," which didn't let me down in any way. Customer service is excellent and accommodating. We will go to this place for everything about computers.
Informing me throughout the process.
The JW staff JW is by far the best I've dealt with, on top of their superior website compared to other websites. It's a no-brainer; choose JW and reach out to Robert from Castle Hill; super knowledgeable and went way beyond responding to my inquiries and informing me throughout the process.
Top-notch customer service
Easy 5*! Each time I've gone into the shop, the employees have always been beneficial and willing to go above and beyond. Special thanks to Zack Wen and Zack! Wen! They're so helpful and knowledgeable, which is precisely why I visit them to shop for my purchases instead of placing an order online. Top-notch customer service, guys.
I will purchase from this store in the future.
I want to express my gratitude to Michelle, Jacob, and Jay for their outstanding customer service. I needed more memory for the laptop I was using, and they could assist me in selecting the best SSD to meet my requirements and help me with the installation as welwellndquestions I asked for. Based on the professionalism of their staff and experience, I will purchase from this store in the future.
The price was excellent and affordable
The price was excellent and affordable; I bought a laptop as a present, but the problem was that the website stated that it would be shipped to me. However w, as sent by Aust Post std parcel took two weeks to arrive. It was not delivered on time.
They handed us a case that was not the correct one
We purchased an enclosure and motherboard that had a damaged motherboard slot, and they handed us a case that was not the correct one. The manager told us we could not get our money back when they returned our motherboard. He gave us a motherboard that he claimed wasn't used. However, we learned through a local expert it was used and that two dim slots were damaged. We have yet to send the case back.
I purchased an incompatible item on the internet
If Mr. Wen welcomes you, you're blessed. He's the top salesperson in this department. He's quick, efficient, and, most importantly, solves your problems. In the end, I purchased an incompatible item on the internet, but when I went to the store, He handled the situation to my advantage, whereas other shops might have left me with the problem.
Always an accommodating team to solve any PC issues
Always an accommodating team to solve any PC issues. I have used this company since the first store opened in Norwest more than ten years ago. Great business. Prices are competitive—incredible knowledge of their products.
Great computer store
Great computer store. Huge thanks to Ethan. He was accommodating regarding my purchase of a new monitor. He spent time with me to help me figure out the things I needed as shortly as I entered. I returned home and was blown away by the new item I had purchased. I would like to see other stores invest the time and effort that Ethan took to help me. I will be returning to purchase my next item.
Amiable service and social fans like me
Amiable service and social fans like me. They pointed me in the right direction after having trouble keeping up with the latest product updates for a while. Better to talk to them!
Michelle helped me make the selection process extremely easy
I went to buy an enclosure for my PC. My experience was so great that I bought all the components needed to build my PC. Michelle helped me make the selection process extremely easy, and the support from the entire staff at JW Castle Hill was excellent. 10/10 would highly recommend it.
Good location for the facility to pick up
Good location for the facility to pick up; I looked up items online, and pick up was quick and straightforward. It could have been five stars If more items were available within their stock.
I'm very satisfied using JW computers
I recently called and spoke with someone from the team of service techs about an issue that I solved with a repairer elsewhere. The person I talked to was beneficial, identifying my problem and providing me with solutions clearly, practically, and without even trying to offer me a product or service. I'm very satisfied using JW computers, and it is safe to say I'll bring my laptop to JW Computers should I encounter other issues.
I ran into an issue with my second-hand PC
I ran into an issue with my second-hand PC. I brought it in early at dawn. The man gives me an estimate of one or two days, dependent on what's wrong. He fixes it within an hour. I'm not good with names; however, that person with the neck tattoo deserves an increase. He could have put my problem off the list, but I received my PC back the same day. The man sporting a beard is excellent as well.
The selection they had was average too
I was in search of an updated gaming monitor for my PC. I visited a variety of big retailers, but none had any inventory. They attempted to take me to stores nearby, which I didn't want to do. The selection they had was average too. I visited JW computer and discovered they offered an excellent choice, and everything was available. The staff at JW computers are well-versed in all things related to computers. I bought this gaming computer and am extremely satisfied with the performance. I am delighted with the quality of service, and I am planning to hire them to construct a gaming tower. If you require any computer-related items, look them up. They are affordable too.
Flawless service
I bought an item on my first purchase at JW. It's the only place where I could locate Leviton Enclosure flush Mount Covers. I put this on to conceal the Samsung Connect box in the back of a Samsung Frame TV. The item arrived at ACT within two business days. Flawless service. Highly highly recommended.
They offer reasonable prices and excellent after-sales support.
I purchased a Cooler Master N200P Max that was, unfortunately, DOA (Dead on Arrival) AIO CPU Cooler. The time was when I bought this item at the Castle Hill store during a trip to Sydney but then had to travel home to Brisbane. I contacted their customer service team, and they were pleased to ship me an identical alternative AIO CPU Cooler through AusPost Express the next day! I couldn't be happier with their promptness and speedy resolution of the warranty claim. I'd strongly suggest JW Computers as they offer reasonable prices and excellent after-sales support.
He made the client feel appreciated
Castle Hill store employee Zac accommodated my laptop when there were problems with the speakers. However, he was friendly, helpful, and patient. It is difficult to find the kind of service in Australia where most sales or customer service staff seem rude, arrogant, and ineffective. Zac is deserving of an award because he made the client feel appreciated.
Very happy to have my computer returned
They quickly identified and resolved a problem affecting the gaming laptop I use. They repaired the graphics card at a reasonable cost and went above and beyond in their troubleshooting which included contacting me the next day and finding the required cable. Fantastic work, and very happy to have my computer returned! !
The payment gateway you used was unsuccessful
The payment gateway you used was unsuccessful twice with a credit card. The order was displayed in my account as being open, but the payment was not yet made; however, after contacting Castle Hill, they said the ruling was canceled. Finally, I was able to pay through PayPal. You were fortunate that I wanted the item and were willing to persevere, or else you could have been unable to complete the bulk of your order.