19 Reviews on HardSoft Computers
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About HardSoft Computers
With more than 35 years of expertise, we're experts in IT leasing. We provide a single-stop solution that gives professional advice on finance and technology.
 207 111 1643 |
 [email protected] |
 https://www.hardsoftcomputers.co.uk |
 The Square, Sawbridgeworth CM21 9AE, United Kingdom |
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Unresponsive Service and Rude Communication
I had a terrible experience with HardSoft - Devices for Teams. I applied for a gadget lease for my newly established sole trading business, but they never responded to my order. After sending them multiple emails seeking clarification, they continued to ignore me. To make matters worse, when they finally did respond, their email was rude and intolerant. They went so far as to demand my business turnover, all for a lease that costs only $17 per week. It's absurd and unacceptable.
The leasing services are excellent
The leasing services we receive from Hardsoft are excellent—a recent issue of support with an un-operating Surface Pro was also dealt with promptly and efficiently. Thanks for the frequent updates and every effort you've given GF.
Excellent service
Excellent service to fix the broken laptop and return it to us in minimal time. It was all straightforward. The communication was excellent, especially with Michelle, who kept me up to date throughout the process.
Most professionally
Beginning with the initial inquiry through the entire repair process, the staff kept us informed of the progress, and the process explained. Expectations were met most professionally and courteously. I couldn't be happier with the services provided.
It was the accessory
One of our employees encountered problems with their charger. It was the accessory that was malfunctioning. Georgia was accommodating in resolving an issue. The response from Hardsoft was swift. While the initial charger they sent was somewhat outdated, they quickly sent an entirely new charger that was well-received.
High-quality equipment and excellent customer service
We've used HardSoft for years, and they've always been excellent and reliable. Claire as well as Ryan were always accommodating. I recommend this company to anyone wanting to lease high-quality equipment and excellent customer service.
The customer service is top-of-the-line
You don't have to look further for a lease on your equipment. The customer service is top-of-the-line whenever we need to contact them. If there's ever any malfunction with our equipment, they're quick to fix it and even loan equipment when required while the problem is fixed. We'll renew our lease after the first contract expires in April.
I would recommend it.
I purchased a Wacom 27-inch tablet and haven't ever looked back! It's an excellent method to get the latest technology without the hassle of spending an enormous amount of cash! I would recommend it.
We will be purchasing more items from them in the coming months.
I just placed an order for 5 Macbook Pros and 4K displays; Steve was accommodating and swift in advising on the best technology choices to precise specifics. The equipment arrived a few days earlier than I expected but came after a few days of ordering. We will be purchasing more items from them in the coming months.
I would rate them five stars
I am currently leasing a Macbook from HardSoft, and it's an affordable option to get a high-quality computer for a smaller business. When I encountered an issue with the computer, it was retrieved, fixed, and returned within a brief time. I also can access telephone technical assistance. If they had paid more attention to detail when dealing with customer inquiries at the beginning, I would rate them five stars.
Don't make it your responsibility to stop receiving your emails
I Have never had and ever had any contact with this business. Unsolicited mail from a spammer is unacceptable. Don't make it your responsibility to stop receiving your emails even if it wasn't requested. Please stop and debar.
The customer who has been with us for 12 years was disappointed
I upgraded six computers, all installed well through Scott the following Thursday. On Monday, I had issues with email and a system that wouldn't start. Support solution to return the computer to them for repairs. The problem was raised, and it was working for two days. They required an engineer to attend since this wasn't acceptable. They told us that there was no engineer available. In the end, e came up with the solution by eliminating the USB USBnection. The customer who has been with us for 12 years was disappointed.
As always, the team at Hardsoft delivered
As always, the team at Hardsoft delivered on their promises at a roaring pace and delivered our new computers on time for our new start-ups. We've had them in use for several years now, and each time I look at other deals, none be even close.
Excellent service
Every time I have been amazed by the value and excellent service from everyone at this company. I've used them several times, and they have made the whole process as effortless as you would like it to be. That's the reason I keep coming back.
Excellent service
Excellent service. Ordering products was straightforward and easily accessible information. The kit was delivered in several days. We even received our charging trolley earlier than expected despite the manufacturers' claim that it would take three weeks. It has helped us immensely.
Excellent service
Excellent service. Harry was very efficient, and the entire process was quick and straightforward. Excellent communication throughout. I highly would recommend Hardsoft computers to companies for all iT essential requirements.
Very helpful, extremely flexible
So far extremely happy to have found HardSoft - a superior method to manage the hardware inventory in an SME. Very helpful, extremely flexible. It's a bit more expensive than regular leasing. However, it seems worth it when you look at the whole package.
The only thing to be on the lookout for is that if you are paying monthly for the initial three months, payments are due on the same day - it wasn't clear in the emails directly. Other than that, there are no complaints.
Excellent service
Excellent service provided by Tom and his team. Nothing was complicated for him: excellent communication and delivery of all the necessary items the next day. They are amazing. I would not shop anywhere else.
Fantastic Service
Fantastic Service. I've leased and bought devices from HardSoft for a few years and they have made the process very simple.
Tom recently assisted me renewed my lease and guided me through the steps of setting the new computer and mobile.
He was a pleasure throughout the entire process, ensuring everything was set up as swiftly and efficiently as possible, and he followed up right until the very end. Thank you very thank you!