45 Reviews on Boss Laser
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About Boss Laser
Boss Laser was established in 2012 and is 100% US-based. We help clients find a suitable laser cutter or engraver for their application. We can help you realize your visions, whether laser engraving, cutting, or marking. Boss laser machines are made in-house to offer clients unmatched value and complete support.
 8886521555 |
 [email protected] |
 https://bosslaser.com |
 608 Trestle Point, Sanford, Florida 32771, USA |
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After sale service is good, tech support is good
I got problem, email tech support, got answere and pointer to document with relevant issue
Installation
I finally got with tech support and they answered most of my questions and gave me a little incite on setting the laser up. This is not my first laser so I knew most of what I needed but they helped me in refining the installation of the laser.
Laser Alignment
Kyle is AWESOME. I Had some issues with the power of my Laser. I do not know how my mirrors got off. All was working GREAT. Then today all went to h..... I tried everything. I called tech support and got Kyle. He sent me emails, pictures etc. After reviewing all documentation my laser is back working GREAT. I have never had a bad experience with BOSS TECH HELP. Thanks Kyle our awesome
Excellent Service
I spoke with Robert regarding an issue I was having with our Boss laser. He was patient, articulate, and worked with us to resolve the issue quickly. I often hesitate to reach out to tech support because you never know how it's going to go, but Robert made the call worthwhile.
Co2 laser tube info
Robert was very helpful to get me all the information I needed about my laser tube.
Great customer service!
Dorian, tech from Boss Laser, was really helpful. He spent around 30 min with me over the phone and went patiently through all issues my Laser might have step by step until we found the issue. I thought it was the problem with the tube (which is quiet expensive) but it was a $50 fix.
Thank you for your help!
LS 3355 Power supply
I work Whit Robert On a issue With my machine Power supply.
He was very good, professional an quorate with the problem.
we were able to fix the machine as soon the part arrive .
Dorian With Tech Support
Thank you so much for your help. I appreciate the fast response as well as the solution to the problem.
Dorian emailed me back quickly. Based on my description he then said he believes the part I need is the water sensor. Dorian sent a quote promptly and has now shipped the order out. I am trusting this will be the solution to my problem with my LS1416. If not I'll call tech support back and trouble shoot with Dorian again.
Thanks again:)
Annie
A bad day fixed by amazing customer support
While engraving what seemed to be a endless pile of cups my LS machine stopped firing. After checking the usual reasons this would happen, water chiller and inner locks and that wasn’t it I knew I had real issue. I called tech support but it was the end of the day. I left a message and waited for tech support to call me back. The next day I received the call back from Dorian. I had turned my machine on before he called and now all the axis movements were in reverse up was down, left was right. Dorian remoted into my computer and quickly identified some issues in the settings. After correcting those we worked on why my laser wasn’t firing. Upon inspection of the laser lens we discovered that it had failed. Luckily I had a spare on hand. Dorian went the extra mile and helped me conduct a alignment of my mirrors and lens. His help was instrumental in correcting my issue and his ability to conduct training over the phone will help me avoid down time in the future.
Dorian to the rescue!
My coreldraw went bad and had to buy a new one. I am in no way able to get my lightburn to reinstall. Like the title says. Dorian to the rescue. Thanks again young man. Yoou rock.
Side note; Elaine was a pleasure to speack with also.
X axes leanier bearing
As I was going through my mirror alignment. I realized there was right and left + front to back play in my x axis leanier bearing. Called Boss Laser on Saturday with the knowing I would get a call back on Tuesday because Monday was Labor Day, but maybe 10 minutes I got my return call from boss support team, actually AJ. AJ helped me with my problem and said he would send a quote for the bearing and would make a follow up on Tuesday after he took time to look at a 4 year old machine like my LS 1420. Tuesday, AJ called me to let me know how to actually take my laser apart and reinstall the bearing correctly. l had a issue with my laser on time before and they were as helpful then as now also. l am very satisfied to have made my purchase from the people at Boss Laser in Stanford Florida. Was a great adventure when we visited their Store front to purchase my equipment,every throughout this facility were fantastic. Love You All Curtis T.
Thanks Boss Laser
ELAINE THE RECEPTIONIST ROCKS!!
Elaine the receptionist is absolutely a pleasure to deal with. She goes above and beyond to meet all my needs! BOSS is very fortunate to have such a gem for an employee! Great customer service and love my 2 BOSS Lasers!
Customer support is horrible of Boss laser
Boss lasers Tech support can take 3-5 days to respond to your inquiry, and we have yet to resolve our issues. The cost was more than $20k, and it was a breeze to install. However, every problem we've encountered hasn't been addressed, and we cannot talk to someone in technical support. The only way to communicate with them is via email, and when you do receive a reply, it's unclear and can take up to 24 days between messages. Customer support is horrible, and our system has been down for over two weeks.
Excellent Tech Support
I had to call tech Support for an issue I was having and AJ was my rep. He patiently walked me through every step, answered my questions and was very knowledgeable. Thank you AJ for all your help in getting my boss laser up and running fairly quickly. The few times I've had to call Tech Support your team has always been very helpful.
My Frustrating Experience with the Boss HP3655 Laser Cutter
Owning the Boss HP3655 laser cutter for almost three years has been nothing short of a frustrating experience for me. From the very beginning, I encountered communication issues and unresolved problems. Despite seeking help from tech support for over a year, the cutting issues on the right side of the bed and the warped beam with stripped-out bolt holes remain unresolved. The lack of effective communication and the constant delays in receiving a satisfactory resolution have caused significant downtime and immense frustration. Based on my experience, I strongly urge potential buyers to exercise caution when considering the Boss HP3655 laser cutter.
Great help
I'm sure Charlie is sick of my voice I have been in the phone with him so much. He's very helpful and thorough in his steps.
Charley🖤🖤
The only reason I continue to own this brand is the customer service I have received from Charley! He has such patience with me when I feel like I just can’t figure this out! He has walked me through some of the most difficult issues! He has went to the extent to draw me a diagram of the issue and send it to me and it’s posted on my wall to reference. This company wouldn’t be half of what it is if not for him! They need about 20 more Charley’s. Thanks Boss for employing such a dynamic individual.
Dorian is a Rockstar!
Dorian was great at walking us through everything we needed to do to get our laser operational again. He steps and guidance were thorough and helpful while being patient with our antics at the same time! Absolutely would put Dorian at the top of my list out of the people I have worked with at Boss. 15/10 would recommend again!
Boss Laser 1420 technical support
I had some issues running Boss Laser 1420. I called and Michael stayed on the line till the issue was fixed and everything was running. Great customer support, thanks Michael!
Great company, great macnines
We've been super happy with our Boss Laser machines, they've been reliable, and accurate. We've only had a few very minor issues, and customer service has always been excellent
My top choice in laser engraving.
Rate from the beginning 2013 when I purchased LS-2430. Boss Laser was always there throughout the years, with server and parts. Fast and expert knowledge been top notch :)
Excellent service
I’ve had several issues come up the past few weeks and Robert went above and beyond to help me get them fixed.
Great Support
Support always helps get me back up nd running in a timely manner. Thank again team!
Tech-support
I never write reviews, but I felt I had to because I had never experienced a better place for tech support AJ. My technician Support Representative was unbelievably helpful in replacing my laser tube, and any questions I had, he answered right away. I recommend purchasing a laser from Boss Lazer, as their tech support is the best I have ever experienced. Aj is the best. Thank you
Excellent customer service
I called to inquire about help upgrading an older machine's controller. Michael at technical support was extremely accommodating and provided me with quotations in a matter of hours. I placed an order for the components and am expecting them on Friday. That's less than a week since the day I made my purchase! I even received a follow-up message offering additional assistance should I need it! Excellent customer service!
Very helpful
I've been having frouble with my ls1416 and all the staff from the operator to sales and tech support has help with my machine problems,Charley, kyle,and really any tech has been patient and helpful
Charley the Best Boss Tech Support 💯
Today my machine was having problems with the Alarm Sensor when turning it on. I contacted Boss laser and asked for Charley assistance to help me solve the problem; He communicated with me immediately and with the best disposition using his Spanglish, he quickly detected the problem and solved it, finally the alarm stopped sounding when turning on the machine. Thanks to Charley for his excellent work which was of great help to me. Awesome Charley the Best Boss Laser Tech Support and 100% recommended ⭐️⭐️⭐️⭐️⭐️
A J - Boss Laser Support
Boss Laser Support is AWESOME
My service Rep. Is AJ. He is amazing. We could not get our computer and laser to connect. We tried new cords, another computer and nothing worked. We scheduled an appointment with AJ and he had us back up and going within 10 minutes.
If you own a Boss Laser please ask for AJ. He is very dedicated to his job and he will not stop until he has fixed the problem.
Thank you AJ!
Michael (tech support assistant) for the win
The reason I purchased my LS1420 was because it wasn’t just a great machine but it came with American support. Michael (the tech support assistant) has helped me work through a few problems with my machine and for that I am very thankful. As a small business owner, it nice to have support when I need it.
Charley's The Man!
This is the second time that Charley got me fixed up with an issue with my machine. I appreciate his customer service and knowledge of the machine and Lightburn software. I am a newbie with this and he's been patient with me.
Dorian was great to work with!
Dorian was incredibly patient while helping me which is essential in my situation due to me being a teacher managing classes of students while troubleshooting our laser cutter. I couldn't have asked for a better experience!
Great customer service
Michael & Dorian were amazing to work with -- answered all my questions and got my HP2440 up and running smoothly. They were able to help me troubleshoot and fix an issue with my interlock switch being too low. Michael also walked me through my first burn in Lightburn, and it went off without a hitch. Very knowledgeable and professional.
Excellent Tech Support
The install process for a new California Air compressor, air filter and solenoid onto my Boss Laser led to more than few questions. I was so lucky to get on a Tech Support call with Charley, who not only answered the questions I had, but also several that I came up with later in the install. I have never had a direct line to tech support from any company before, and his knowledge and ability to describe next steps was unmatched. I’m so impressed, and was able to install the new equipment on all three of my machines without trouble after talking to Charley. A million thanks to him!!
Support
Quick fast tech call technical support know exactly what I was talking about and help me fix the situation immediately. Thanks for your help Micheal.
Charlie was SUPER helpful‼️
New to the laser world and not super tech or mechanical savvy ….. when my machine stopped showing the little red light I panicked; watched a video that led me to adjusting things I shouldn’t have 🤦🏻♀️.
Charlie spent almost 2 hours walking me through the steps to make my machine like new!
He was super patient & helpful.
Parts Sales Associate
I was fortunate enough to get to work with Kara Steacy from the Parts Sales Department. She was extremely helpful, very prompt, and very knowledgeable! If you are going to order parts make sure you ask for her! Thank you for being available to help me get the parts I needed!
Not remove the smoke
The manuals are not up to date and are not up to date with the latest model Boss sells. There is no documentation on the primary panel control, where the rules are located, and how they can be set up. The material library does not include rates and feeds to the Lightburn software they utilize to regulate the laser. The exhaust Fan is not powered and does not remove the smoke from the cabinet.
Save money with loss time and buy a thunder laser
I owned my boss for about 3 months now. In the 3 months it probably worked 1 month. I had to get parts for 3 different issues with this machine. I can’t say a bad thing about the tech they were amazing but it’s just dishearting to spend 18,000 and it breaks all the time. We still can’t figure out the rotary mode issue( weeks of back and forth) so I had to do what’s best for my company to fix it. BOUGHT A THUNDER LASER so I can engrave in rotary mode. I had to spend 11,000 extra dollars on a new machine to fix my boss. It’s ashame ! Highly recommend looking into thunder lasers.
Fiber Marker review
So far so good. Looked at a quiet a few options for a fiber marker for metal imaging on stainless and aluminum. After returning an Omtech marker and seeing what Boss' Fm50 can do Im very pleased thus far. it took longer to get but glad to finally have it in the shop.
I would recommend their fiber machines.
HP metal cutting laser
Can't say enough on this HP sheet metal machine. The head follows the material nicely for a clean kerf. Since its CO2 I can cut wood, acrylic, even ceramics as of late. This is a tremendous game changing machine for our shop.
Highly recommend.
Hi, you have the hp5598? If so is it a reliable machine for cutting?
Excellent customer service
My chiller was not functioning, and my boss, tech Robert, was fantastic. He helped me identify the issue, and discovered that the tube had been damaged, so he sent me a new one as it was covered under warranty: the excellent customer service and a great company to work with.
Purchased a LS3655
In operational condition for less than a week, we've encountered issues twice. It was the most simple sale they have ever made. We knew exactly what we wanted, and the sales representative didn't have to do anything to achieve it other than write the price. After the laser machine was acting up the second time, we had to fix it by ourselves because there was no actual technical support representative to speak to. Technical support is a pleasant person to talk wi,th but she can only place you into an online ticket system. The machine itself appears to be built well. We'll see how it can stand the test of time.
Excellent service and support
I have received the Boss laser Ls3655. As was expected, there were some issues with the new technology item. I called the tech support line a phone call and was able to speak to someone within 20 minutes.
My contact person was Vince. He was a fountain of information and helped me get up and running within a short time. Vince is the one to call!
The transmission jams and the air conditioner stops working.
Fiber Marking Laser 30W Desktop machine was purchased. It is supposed to last for 100,000 hours. After 50 hours of use, the OS crashed, and the Laser Power Source Failed. The hard drive also died. I paid $18,000 upfront for a laser that worked in 2 days.
Imagine purchasing a Honda Civic with 100,000 miles and then having the engine explode, the transmission jam, and the air conditioner stop working. Now, I'm told I must purchase a $7,000 part ?!?! to fix it. What if you had to return to the dealership?
Get the best support and service.
Boss has always been a great company to work with. They are excellent at customer service and support. A tornado that struck our area caused major power surges and snapped many power lines. Two of my machines were damaged by the tornado.
After a few emails and a quick call to Ashley, the parts were on their way! Boss has been a great help! Ashley is amazing!