(3.9)
Q&A
Is Boss Laser legit?
Boss Laser has 55 reviews on 99consumer.com, with an average rating of 3.9 out of 5. This indicates that most consumers are satisfied with their business interactions and dealing. Therefore, feel free considering purchases or engagements with the business.
How to reach Boss Laser customer care?
You can contact Boss Laser customer care via email at [email protected] or by calling them at 8886521555
Where is Boss Laser located?
Boss Laser is located at address 608 Trestle Point, Sanford, Florida 32771, USA.
Excellent customer service
My chiller was not functioning, and my boss, tech Robert, was fantastic. He helped me identify the issue, and discovered that the tube had been damaged, so he sent me a new one as it was covered under warranty: the excellent customer service and a great company to work with.
Purchased a LS3655
In operational condition for less than a week, we've encountered issues twice. It was the most simple sale they have ever made. We knew exactly what we wanted, and the sales representative didn't have to do anything to achieve it other than write the price. After the laser machine was acting up the second time, we had to fix it by ourselves because there was no actual technical support representative to speak to. Technical support is a pleasant person to talk wi,th but she can only place you into an online ticket system. The machine itself appears to be built well. We'll see how it can stand the test of time.
Excellent service and support
I have received the Boss laser Ls3655. As was expected, there were some issues with the new technology item. I called the tech support line a phone call and was able to speak to someone within 20 minutes.
My contact person was Vince. He was a fountain of information and helped me get up and running within a short time. Vince is the one to call!
The transmission jams and the air conditioner stops working.
Fiber Marking Laser 30W Desktop machine was purchased. It is supposed to last for 100,000 hours. After 50 hours of use, the OS crashed, and the Laser Power Source Failed. The hard drive also died. I paid $18,000 upfront for a laser that worked in 2 days.
Imagine purchasing a Honda Civic with 100,000 miles and then having the engine explode, the transmission jam, and the air conditioner stop working. Now, I'm told I must purchase a $7,000 part ?!?! to fix it. What if you had to return to the dealership?
Get the best support and service.
Boss has always been a great company to work with. They are excellent at customer service and support. A tornado that struck our area caused major power surges and snapped many power lines. Two of my machines were damaged by the tornado.
After a few emails and a quick call to Ashley, the parts were on their way! Boss has been a great help! Ashley is amazing!