(2.7)
Q&A
Is WatchMaxx legit?
WatchMaxx has 20 reviews on 99consumer.com, with an average rating of 2.7 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.
How to reach WatchMaxx customer care?
You can contact WatchMaxx customer care via email at [email protected] or by calling them at 646 216 8695
Where is WatchMaxx located?
WatchMaxx is located at address Brooklyn, NY, United States.
Top-quality watches with incredible prices
What made my experience wonderful working with WatchMaxx was the ease with which it was to browse their site to find the watch I was searching for. The shipment was fast, and the look came in perfect condition. I couldn't be happier! Top-quality watches with incredible prices WatchMaxx is the place to go.
The battery failed
I bought a new timepiece in June of 2022. This past week, the battery failed. I called the company to discuss an exchange for a credit towards the price of a new battery or a pre-paid shipping label so that I could send the watch back to them so they could repair the battery and seal the watch. They suggested that I'll pay to send it (and I'd need to be insured) or they'll refund me up to 20 dollars when I show proof that I made the payment to replace it by me. I informed them that the cost of a new battery and resealing would cost at least $40. The watch is ten months old and still in my possession. So why should I spend money to replace the battery before that? I realize that the stock could have been sitting for a long time. However, they are responsible for getting the watch delivered to the other side for the replacement, not mine. If you buy from them, know that you may face the same issue, particularly with expensive models; replacement of batteries is costly and time-consuming. Most of the time, you must return the battery to the company that made the model (which is common to avoid breaking the warranty). I'll never purchase anything through Watchmaxx ever again.
Customer service blamed
The eThe expected delivery date was March 7, but my purchase hasn't yet shipped. I was waiting for the first of two shipments. I paid an extra fee to expedite shipping. Customer service blamed me since I purchased a popular product, but they didn't provide me an option for exchange or refund. They did receive reimbursement for the additional shipping costs I paid for.
I received a fantastic price
I purchased a Tagheur Caliber 2.0 for my husband's birthday. I received a fantastic price (nearly $200 off!) and had the package delivered safely and safely. Peace of mind, and my husband was thrilled!
Had to return a watch as it was not what I expected
I was forced to return a piece of jewelry because it wasn't what I had hoped for. The timepiece I was given was a good one. However, WatchMaxx.com management insisted on charging me $30.00 in shipping. I found that to be an excessive amount. I want a $30 refund. If possible, I would like to think about the possibility of buying the watch from WatchMaxx once more.
I purchased my husband's wedding present
I purchased my husband's wedding present from you all earlier in the year and was so pleased that I'm buying my husband's Xmas present from you, too. I'm likely to be making another purchase for the birthday of his or our first anniversary very soon.
The delivery was quick, secure and cost-free
Excellent price and simple to navigate website. The delivery was quick, secure, and cost-free. The only problem was that the bracelet was supposed to be 19.5 cm wide for an appropriate fit, but it measured 21cm. (I utilized an easy sizing tool available on the site). This means that the watch feels a bit lose, and I'm worried I'll strike the face of something. So, I'm waiting for this coronavirus thing to go away to get a link taken off by my favorite watchmaker. I do love the watch!
The presentation is essential!
It's the watch I've wanted for a long time...however I would never have imagined that an investment of this magnitude could be packaged in this manner. After reading reviews, it appears that packaging is a constant complaint from many consumers. What is the reason why Watchmaxx fix this? This has made me think twice about my purchase. It was not a pleasant experience after waiting for so long to purchase the watch I've wanted for so long. It's as simple as packaging. The presentation is essential!
The company canceled the order
Two months after I placed my purchase, the company canceled the order. When I called them, they informed me that they had a tech problem that led to the cancellation of the order. They could not match the cost of the original order that I had canceled. They were extremely unprofessional and rude when I spoke to them about the inconvenience the technical issue they caused. The problem was escalated by my contact talking over the phone, and I requested a manager's help. I discovered he was the company's CEO, Eli Hoffman's namesake! Do not purchase expensive and expensive items from a kiosk like this!
It would be nice if the watch fit my hand!
I purchased a Bell and Ross wristwatch from them. It did arrive. However, the bands on the watch did not match. I brought this issue to their attention via the customer care department, who informed me that they don't sell watch bands as individual pieces. I contacted directly"Sal "Sal," and he asked whether I could send them an image of an instrument for measuring to serve as an example. They responded that they were sending the picture to their vendor. I called them again, but they did not take action, and they informed me that I was out of luck. However, I asked them, "If you paid this much for a watch, wouldn't you expect that the watch would fit your hand?" They said yes but added that I wasn't in luck.
A simple resolution
I purchased a Hamilton Khaki Auto watch from Watchmaxx. It was delivered but with no crucial instruction manual. They sent me a new one. It was the wrong one. I contacted them again. I received the same error instruction—strike 2. I have two incorrect manuals, and I'm waiting for a GM to return my call. A simple resolution, but they're making me jerk around. It seems like they think they can achieve this because I'm only 5 km away. Strike 3 is likely to be coming up, and they risk losing a trusted, validated customer.
Cheap-feeling
I bought a Movado watch from Watchmaxx... it's counterfeit. I own two watches made by Movado. I purchased a Movado watch from them... They're manufactured in Switzerland... Not China... I'm asking for a full refund. That way, I can buy an authentic moving device... anybody who has one will be able to tell the difference between a genuine and a terrible imitation... Lightweight and cheap-feeling.
They just an advertising scheme
One has to wonder whether the reviews that are glowing are genuine. I purchased a watch from Watch Maxx in early December. The ETA is late December to mid-January. The look is currently in production. The clock was in good condition as the order status was confirmed, and the purchase was debited. However, it appears that's not the situation. In the middle of January, I was notified informing me that Watch Maxx couldn't fulfill the order. What a loss of money! A company that has promised its customers and then went to the ground after one month is an unreliable retailer. I'm left wondering whether the positive reviews are genuine or are they just an advertising scheme.
It had some issues
I bought an Oris TT1 Watch. It had some issues. For instance, the daytime display isn't working correctly—contacted customer service to get the watch back. After a few messages, the customer service was not responding. I finally got a reply, and we were able to solve the issue: WatchMaxx paid for the revision of the watch. The watch is authentic; if it weren't, it wouldn't be fixed by a licensed dealer. It took time... I'm from Germany, and by the way.
The daytime display not functioning correctly
I bought an Oris watch. There were some issues, such as the daytime display not functioning correctly—I contacted customer service to get a look back. After a few messages, the customer service did not respond. Do not believe the glowing reviews. It's not even sure whether the watch is authentic, as somehow, the water started to leak in. The look was never taken to the pool. This is a bit unbelievable for a genuine TT1 watch. The attitude of customer service in the event of an issue should be enough to steer clear of this store. I'm from Germany, and I'm from Germany, too.
The process was easy
The process was easy. I'd never bought anything through WatchMaxx before, but I was able to find everything just as I had would be expected. I've only used a handful of online watch retailers in the past, hoping to get a good idea of their product and the experience. I found that using WatchMaxx is as easy as previous purchases, which is essential when so many choices are available on the internet. I'll be using the site again and will not be reluctant to recommend them to anyone else.
Bad customer service
I want to ensure that the watch I purchased was brand new. The wrong date and time were set on the eye, proving to be extremely difficult to adjust. I was worried about having to return the look. Because of how it was delivered to me, I'm afraid we received an old look. We've been able to adjust the eye to the correct settings. It's just that it reads like bad customer service that caused this watch to be shipped to us in the wrong locations.
I'm not sure if the product I received is real
I'm not sure if the product I received is genuine. It's the Oris Aquis I purchased fromWatchmaxx on eBay. I was not expecting an authentic Swiss watch to have an in the range of 30 seconds per day. I didn't expect that the screws would loosen even with very little use. In less than nine months since I purchased the Oris, I've lost a screw on the bracelet connecting to the lug. I contacted Watchmaxx and got the type of response I was expecting: "this particular issue is not under warranty" Don't be fooled by these.
Fast delivery
An easy and seamless purchase experience with dedicated assistance from the Watchmaxx team.
Fast delivery of the item between the US to MU is less than five days.
The product received was as per the specifications provided on the site.
The behavior of the customer service
Bought Oris's watch. I had some problems, like the daytime doesn't display correctly.
I started communication with customer service to send the watch in.
After a couple of messages, the customer service stopped responding. Don't believe the positive reviews.
Not even sure if the watch is genuine because somehow, magically, water was leaking in.
I never took the watch for a swim. Unbelievable for a genuine Oris TT1 watch.
The behavior of the customer service in case of a problem should be enough to avoid this shop. I'm from Germany, by the way.